HP CODE: HP2-E57 Exam Name: IT to Business Alignment - HP Always On Support Services
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Question: 1 Which deliverables are NOT part of Proactive24? (Select two.) A. Semi-annual Support Planning Reviews delivered by the Account Support Manager (ASM) B. Quarterly Support Activity Review delivered by the Remote Support Account Advocate (RSAA) C. 30 Proactive Select credits D. Semi-annual OS patching/hot fix analysis and management E. Semi-annual hardware firmware analysis and management F. Access to HP's Global Mission Critical Solution Center through Priority Recovery G. Annual System Health check
Answer: D, E Question: 2 Which service(s) have been designed by HP to primarily support Industry Standard Servers (ISS) environments? A. Proactive Select B. Proactive 24 C. Critical Advantage D. Critical Advantage and Critical Service E. Critical Advantage and Datacenter Care
Answer: C Explanation: Reference: http://www.xma4education.co.uk/manufacturer/HewlettPackard/Converged_Infrastructure/Services.aspx
Question: 3 What are the key elements of HP's "3 pillar approach" to meeting customer business requirements/service levels? A. The customer should have the same maturity level of Technology and Support Partnerships. B. The customer's service levels and technology require more investment.
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C. It is an approach to defining/clarifying service level requirements after infrastructure has been purchased. D. Demonstrate that the same level of Support Partnerships, ITSM maturity, and technology investment are required.
Answer: C Question: 4 Which statements are general indicators of a good working relationship between business units and IT (i.e., good IT to Business Alignment)? (Select three.) A. Head of IT does not have a high status within the company organization. B. Service to end-users is a top IT priority. C. An IT strategy exists which closely supports the business strategy. D. IT focuses primarily on technology rather than business. E. The business believes that IT is a key strategic asset and business resource. F. Business users are not typically involved in IT projects.
Answer: C, E, F Question: 5 From an HP/Partner perspective, what is NOT a main goal of the IT to Business Alignment Workshop? A. to align and appropriately recommend HP support services to meet customer requirements B. to provide the customer guidance on what IT infrastructure they should buy from HP C. to understand whether a customer's IT is delivering the appropriate service levels to meet business requirements D. to provide a quick snapshot of the customer's IT Service Management process maturity
Answer: A
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Question: 6 What does Critical Advantage include? A. Proactive Services. Reactive Support, and Flexible Proactive Services as well as access to the Solution Center B. credits to purchase third-party services C. static services only for Datacenters D. access to third-party service providers to answer all services questions during normal business hours
Answer: A Explanation: Reference: http://ideasint.blogs.com/ideasinsights/2011/02/hp-looks-for-critical-advantage-in-supportservices.html (Go to market)
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HP CODE: HP2-E57 Exam Name: IT to Business Alignment - HP Always On Support Services
http://www.testsexpert.com/HP2-E57.html Microsoft
Cisco
IBM
MCTS 70-337
CCNA 640-802 640-822 640-816 640-460
MBS 98-361 70-332
CCNP 642-832 642-813 642-825 642-845
000-G01 000-M44
MCAS 77-602
CCSP 642-627 642-637 642-647 642-545
000-444 000-910
MCSE 70-282
CCIE 350-001 350-018 350-029 350-060
COG-105 COG-185
MCSA 2003 70-461 70-620
DATA CENTER 642-972 642-973 642-974 642-975
70-336 70-462
MB3-861
77-601 77-604 70-281 70-284 70-680
70-463
MB3-862
77-605 70-285
70-291
Microsoft
5
IBM
IBM Lotus
000-M42 000-M60
000-M41 000-M62
IBM Mastery
000-M43 000-M45
Solutions Expert
000-640 000-913
IBM Cognos
COG-180 COG-200
IBM Specialist
000-005 000-032
000-015 000-042
HP
Other
AIS
70-323 9L0-063 9L0-010 9L0-517 HP2-E53 70-321 650-179 1Y0-A20 00M-646 MB2-876 646-206 9L0-314 MB6-884 220-701 650-196 3305 MB6-871 HP2-Z22 9L0-407 9A0-146 HP2-H23 000-184 1Z0-527 HP2-B91 000-781 M70-201 M70-101 7004 HP3-X11 HP3-X08
HP0-311
HP0-M28
HP0-A25
HP0-M30
APC
HP0-D11 HP0-S29
HP0-J37 HP0-P14
MASE HP0-J33 HP0-M48 HP0-M49 HP0-M50 ASE
HP0-066 HP0-781
HP0-082 HP0-782
CSE
HP0-090 HP0-277
HP0-276 HP0-760
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