CATI (Computer Assisted Telephonic Interviewing) CATI is referring as the Compute Assisted Telephone Interviewing system. CATI is a software system organized by the companies front end process for the research and analysis process. We all well known about the business research and analysis are the process of measuring the past, current and future trend of the business status.
It is a computerized software system processing the automatic calls to its customers and asking some questions regarding the company product and its marketing. It is the direct market measuring method of the software system having the alternative question with them to ask about customers and also saving the answers came from customers whether it is satisfied or dissatisfied. It clearly saves the feedbacks of the customers with details. Those data’s are help to measure the company current positions and its business status.
It is the professional inbuilt software system whether it is the correct and incorrect answer it will accept the replies and won’t try convert. Research and analyzing are necessary for the business are in any of the positions like small scale, middle level, and large-scale industries etc‌
Advantages of CATI,
CATI reduces the additional work in market research Reducing the extra expense for direct market feedback research Giving the information about products and its market demands Increasing the concentration on the core business by handling the computerized system Used to improve the status of company compare to its competitors It gets feedback from more customers in it is all around the world by operating with number of languages in the world The answers are recorded on the computer screen by pressing the keypad from the customers After completing the last interview it goes suddenly for the result proceeding process The process of interviewing is very speed and low cost
Also, there are some of the sub-systems of software interviewing are there, a. b. c. d. e. f. g. h. i.
CAPI (Computer-assisted personal interviewing) CAWI (Computer assisted web interviewing) WAPI (Web-assisted personal interviewing) SAPI (Smartphone assisted personal interviewing) CASI (Computer-assisted self-interviewing) TASI (Tablet-assisted self-interviewing) CATI (Computer assisted telephonic interviewing) PAPI (Paper and pencil interviewing) TAPI (Tablet-assisted personal interviewing)
By coming to the final conclusion the CATI services is utilized for the business process like if you are in B2B or B2C. It means the computerized system make the interview with the both business customers and business partners. Sam Studio is the professional outsourcing services provider company across the globe. We are familiar with multi-purpose of outsourcing business services to various industrial requirements. Our call center outsourcing services serve many industries in the leading competitive market industry.
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