Self Help Kiosk Demetres Nicola
Sam Sauceda
Scott Lee
Aaron Wong
Desn 333B Methodology Spring 2012
Project Description/Goals User interfaces are studies in human factors, clarity, simplicity, priority, infographics, and visual feedback. Design a user interface for infrequent or 1st time users using visual feedback, navigation, and information control principles. Once completed, this interface will be tested by a test subject unfamiliar with your project.
Our Methodology
First Meeting - Developed initial strategy - Brainstormed and discussed possible ideas - Met with Wes to discuss our kiosk idea - Created a facebook group - Began to log our meetings on Blogspot.com
Survey and Research
Our initial discussion.. - Have somewhat of an ego going into the store - We tend to walk in thinking that we can find the item ourselves - Usually don’t ask for help right away - We don’t want waste time at Lowes or Home Depot
Ikea Kiosk Field Study
Observations
- Interface response time was too slow - Customers became frustrated easily when they couldn’t figure it out
- Some employees didn’t even know how to operate the kiosk
Getting to work
First Concept Features: - Itinerary “road map� - ETA or estimated total shopping time - Shipment delivery info - Special order items - Printable map - Similar items bought - Project Guides
Second Meeting with Wes - Recommened that we go back and review research - We realized that our interface wasn’t unique - Create hierarchy of what we wanted to accomplish - Focus more on the bar-code and product interaction
Back to the drawing board..
Storyboard
- Visualize interaction - Get idea of scale - Get in the zone
- Categorize what we want the device to do - Scanner - Map of aisle: decided it was unnecessary - Type for help
Storyboard
- Broke it down into fundamental tasks that we wanted accomplish
- Went to post-its - Realized that the whiteboard was more efficient and easier to use - Easier to make adjustments - Downfall to the whiteboard was that it wasn’t tangible
Storyboard
- Break down into hierarchy - Storyboarded each of our main concepts - Map - Scan - Search - Effective way to create storyboards
- Put it down on paper - Took all of our main ideas and simplified it - Made a tangible copy
Final Critique - Make it extremely intuitive - Simplify the interface (reduce the amount of buttons) - Reduce clutter in interface - Make the barcode scanner non-verbal - Design a more efficient map
Obstacles - Accommodating the different types of Lowe’s/Home Depot shoppers - The differences between our own personal experiences and our research data were more than we expected - We did not document our reviews - This project was not high on our priority list - We started to lose motivation near the end of the project
Reflection and Analysis - Learned doing interface design is difficult because we all personally use interfaces differently. We had to remove ourself from the scenario and design the interface for the user. Scott: “I learned that doing mockups in pairs is quite effective. It allows for multiple variables and different mockup techniques.” Aaron: “I learned that the emotional factors are just as important as the psychological factors when you are designing an interface.” Sam: “I learned about creating a storyboard hierarchy and putting them into categories” Demetres: “Approaching design by putting user experience before visual aesthetic”