Personal Interview: Client Service Applicant: ____________________________ Position Applied For: ____________________ Date of Interview: ________________________ Interviewer: ___________________________ Job Interest What do you know about our company? ________________________________________________________ Why do you want to work for us? _____________________________________________________________ Why do you want this position? _______________________________________________________________ Notes ___________________________________________________________________________________
Current Work Status Are you employed? ___Yes ___No
If not, how long have you been unemployed? ______________________
When would you be available to start work with us? _______________________________________________ Notes ___________________________________________________________________________________
Work Experience Current or Last employer ___________________________________________________________________ Dates of employment: from________ to_________
Current or last job title __________________________
Duties __________________________________________________________________________________ Starting Salary ____________
Ending Salary_____________
Comments __________________________
What did you like most about that job? _________________________________________________________ What did you like the least about that job? ______________________________________________________ Why are you thinking of leaving, or did leave? ___________________________________________________ What did you do before your last job? __________________________________________________________ What other job experiences have you had? _____________________________________________________ Notes ___________________________________________________________________________________
Educational Background Describe any formal education or training that would help you in the job for which you have applied: _______________________________________________________________________________________ What additional education or training do you have? _______________________________________________________________________________________ Notes __________________________________________________________________________________
Self-Assessment What do you like to do when you’re not working? ________________________________________________ What are your strongest traits? ______________________________________________________________ What are your weakest traits? _______________________________________________________________ Notes __________________________________________________________________________________
Interview Specific Questions What are your best client service skills? ___________________________________________ ____________ ________________________________________________________________________________________ ________________________________________________________________________________________ What client service skills do you need to improve upon? __________________________ ________________ ________________________________________________________________________________________ ________________________________________________________________________________________ If you realized you gave the wrong information to a client, what would you do next? _____________________ ________________________________________________________________________________________ ________________________________________________________________________________________ Within your client service, what is the most difficult situation you have faced and how did you deal with it? ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ Tell me about a specific situation in which you and a co-worker did not get along, yet you seem to maintain a good working relationship with them: _______________________________________________________________ ________________________________________________________________________________________ When you start to feel that your day is getting out of control or stressful, what do you do? _________________ ________________________________________________________________________________________ ________________________________________________________________________________________
Tell us about a situation where you demonstrated good communications skills: _________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ Tell us about a situation where you demonstrated poor communications skills. What would you have done differently? ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ Tell us about an unsuccessful team of which you were a member. What, if anything, could you have done differently? ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ Notes ___________________________________________________________________________________ In your experience, personal or professional, what would a pet in crisis look like? Describe this pet: _________ ________________________________________________________________________________________ ________________________________________________________________________________________
Candidate’s level of interest: Not Interested 1
2
3
4
5
Very Interested
Interviewer’s level of interest in this candidate: Not Interested 1
2
3
4
5
Very Interested
Would you recommend this candidate for another position within the company? ______________________________________________________________________________
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