Four Factors that Bring out the Energies and Talents of Attorneys

by Joel A. Rose

The difference between success and failure in a law firm can very often be traced to how well four main factors of firm life bring out the energies and talents of its attorneys, namely: leadership, including policy determination and implementation; firm culture; attorney compensation system; and client base.

In recent years, law firms have greatly benefited from thoughtful strategic planning retreats and research. While the success of many firms stems from the energy, skill and reputation of founding and second generation partners, at some point the firm must identify which transcends these partners and attracts clients because of its special capabilities.

Firms which position themselves through strategic planning are simply operating like any well-run business in an intensely competitive market.

The strategic planning process, if well-conceived and implemented, will foster communication, create a sense of ownership and common direction to bind the firm, help it withstand adversity, and achieve longevity and success; and build emotional equity, in addition to financial equity.

The strategic planning process allows firms to re-focus on teamwork and investment in the long-run, even though this investment may reduce short-run profits. Firms must recognize that they cannot build a longterm continuous stream of business in one year and that they are not static. Internal and external forces change law firms, i.e., key clients and influential partners may come and go, economic trends and public policies may change. The glue that holds partners together includes their agreement about those collective values and beliefs about client service, an understanding and commitment about the firm’s mission, direction and goals and partner compensation levels that are competitive with those of peer firms.

Formulating the Plan

First, the managing partner, or management committee and other partners, must be committed to strategic planning and its implementation. Without this commitment, the strategic planning process will be unsuccessful. Lawyer management should:

Set the tone and methodology to encourage communications and participation from all attorneys;  Determine what the strategic planning process should be, even if the goal is as simple as getting all partners together for a weekend retreat for fun and interaction to help remind them of why they are practicing law together;  Have the will and obtain the collective support of the partners to hold them accountable for their actions or inactions relating to developing and implementing strategic plans for the firm, their practice areas and themselves;  Decide whether to take a “top down” (i.e., lawyer management performs strategic planning with input from the lawyers), or a “bottomup” (each practice area develops plans, with the firm’s strategic plan being the cumulative input from all of the various departments and offices) approach for strategic planning.

In the latter situation, department heads and practice group leaders, together with members of their departments/practice groups meet and set realistic and achievable goals, given the expertise, personnel, personalities and level of business in the firm.

There are certain issues to be addressed during the strategic planning retreat or study, such as: • The firm’s culture;

• The firm’s governance and management; • The firm’s compensation system, i.e., does it encourage or discourage partners to perform those activities to address the firm’s immediate and long-term needs; • The firm’s competitive position in its marketplace; • Those plans to be implemented by the firm and its practice areas to achieve the goals; and • Reach a consensus about the process of implementing the plans, assessing the results and administering corrective actions. Many law firms have found that experienced law office consultants can expedite the strategic planning process. Being familiar with firm dynamics and the economics of law firms, they can analyze and interpret financial and management information and partners’ responses. They can recommend alternative approaches for achieving firm objectives. Further, partners are usually willing to discuss their perceptions about the firm and respond to questions more readily with consultants than with other partners.

Drafting the Plan

The next phase includes drafting objectives for presentation to the partners in each of the areas studied. The following is an abbreviated presentation of objectives and strategies prepared for one mid-size law firm: We will be the dominant and preeminent full-service law firm of first choice in the region, with a statewide reputation for competence and professionalism of the highest order.

A sample of some strategic goals are:

Goal One: Create, implement and promote a streamline governance system which enjoys the confidence of everyone and allows us to anticipate and benefit from changes in the environment through prompt, skilled and coordinated decision making and action.

Goal Two: Systematically recruit, retain and train high caliber attorneys, who will be successors and leaders for our firm.

Goal Three: Systematically recruit, retain and train high quality staff, who will have universal knowledge and skills to serve flexibly in various functions.

Goal Four: Adopt and implement a formal, coordinated staff feedback system, which will be used in a positive way to provide input and increase accountability.

Goal Five: Develop and implement attorney and staff career development systems which emphasize personal and collective responsibility and reflect a shared intensity and dedication.

Goal Six: Implement a client feedback system which will provide input and increase accountability, assisting us in being the best service provider of any type used by our clients.

Goal Seven: Identify and develop plans for new specializations so that we will fully serve our clients.

Goal Eight: Identify, develop and expand strategic relationships with clients, businesses, and professional groups.

Implementing the Plan

The final benefit of strategic planning is when the plan is implemented. This is commonly the most difficult part of the strategic planning process. It is recommended that the plan be implemented through the firm’s existing organizational structure, i.e., the managing partner, the strategic planning committee, heads of substantive practice areas and branch offices, etc.

Individual partners should be assigned responsibility and be held accountable for the development and satisfactory implementation of each phase of the plan in accordance with an agreed-upon timetable. Partners responsible for the implementation phase should report to the managing partner, strategic planning committee or other group designated to oversee the planning process. Problems or progress should be reviewed and assessments made to determine the most appropriate strategies to be followed. Status reports should be provided to the other partners on progress or problems in each phase of the plan in order to keep them apprised.

Conclusion

Strategic planning is a dynamic process. If conceived properly and implemented effectively, it will provide information required for determining and achieving immediate and long-term goals. n

Joel A. Rose was a certified management consultant and president of Joel A. Rose & Associates Inc., management consultants to law firms based in Cherry Hill, New Jersey. He had extensive experience consulting with private law firms, and performs and directs consulting assignments in law firm management and organization, strategic and financial planning, lawyer compensation, the feasibility of mergers and acquisitions, and the marketing of legal services.