5 Ways to Increase the Productivity of Your Customer Support Team
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Add Variety to Agents’ Work The risk of becoming disengaged is higher when performing mundane tasks. There are effective ways to incorporate variety of work into the customer support role without risking productivity.
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Empower Your Support Agents The effective way to give your customer support agents more freedom is through knowledge. A deep understanding of the business’s products and services ensures that the agent understands every query that comes in.
Provide Efficient Working Tools Technology boosts productivity by saving time spent on repetitive tasks and also coordinating the interactions on several platforms.
Improve Engagement Mutually stimulating interactions between you and your agents can inspire better interactions between agents and customers. It can also improve the turnaround time.
Encourage Accountability Create daily realistic goals for your agents and remember to hold them accountable should they fail to deliver. It would help if you also build trust to ensure that agents report any challenges to you for quick solutions.
GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Find us online at glowtouch.com. For more information, contact Vikki Karrer at 502-947-3005 or email us at info@glowtouch.com.