3 minute read
Why Live Chat is Important as compared to email and Phone?
The Value of Chat
The Best Channel for Customers
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Preferred Channel
Live Chat 73%
Email 61%
Phone 44%
Econsultancy
said I get my questions answered quickly 79%
said because I can multi-task 51%
said because it’s the most efficient communication 46%
Econsultancy
Growing Demand
2021
2020
2019
Only 33% of companies offer live chat but it is estimated that the number will grow to 59% in the next two years.
33%
Outstanding ROI for Companies
Live Chat
50% cheaper than handling phone calls
SuperOffice
Customer Benefits of Chat
59%
Aberdeen
Cost
Loyalty
63% of consumers reported that they are more likely to return to a website that offers live chat.
10% increase in the average order value
40% increase in conversion rate
Forrester
Acquire.io
