KPI Workshop

Page 1

Defining Objectives & Key Performance Indicators


Opportunities Opportunities Opportunities

Now

Predicted Outcome Now

Risks Risks

Risks

Values

Risks

KPIs

Targets

Range of Possible Outcomes

Risk

Objectives


Opportunities Opportunities

Now Predicted Outcome

Now

Values

Risks

KPIs

Risks Risks

Targets

Range of Possible Outcomes

Risk

Objectives


Risks

Values

+

What we value

Values

Risks

KPIs

Context

Targets

Objectives


Definitions

Objective Key Performance Indicator Target

Values

A broad statement that outlines the path that the company wishes to take A measurement metric used to evaluate the performance against the objective The target is the specific level of objective performance that we wish to attain

Risks

KPIs

Targets

Objectives


Definitions

Objective Key Performance Indicator Target

Values

AWhich broad statement thatwant outlines the path that the direction we to go company wishes to take A measurement metric used evaluate How we measure where weto are going the performance against the objective The is want the specific level objectiveof performance Howtarget far we to go in theofdirection the that we wish to attain objective

Risks

KPIs

Targets

Objectives


An example Respect Safety ENSURE SAFE TRANSPORTATION -Vehicle Accident rate/ Km

Target : Create a baseline recorded -Number of non-conformances with driving procedures /km

for employees and Stakeholders

- Insufficient driving skills of drivers - Alcohol and drug use of drivers

Values

Risks

KPIs

Targets

Objectives


An example Respect Safety ENSURE SAFE TRANSPORTATION

Target : Create a baseline

for employees and Stakeholders

- Insufficient driving skills of drivers - Alcohol and drug use of drivers

Values

Risks

KPIs

Targets

Objectives


KPI How we measure where we are going

• KPI = Key It creates meaning at all organization levels

Values

Risks

KPIs

Targets

Objectives


KPI How we measure where we are going

• No KPI is harmful • Too many KPIs is useless for the decision making and ...

Developping the wrong KPI may create more harm than help Values

Risks

KPIs

Targets

Objectives


KPI How we measure where we are going

• A KPI is decided by top management but proposed by YOU

Values

Risks

KPIs

Targets

Objectives


KPI How we measure where we are going

• A KPI is decided by top management but proposed by YOU • We will all own Performance Indicators

We will only share Key Performance Indicators Values

Risks

KPIs

Targets

Objectives


KPI How we measure where we are going

• A KPI – is linked to organizational objectives – is easy to understand – is SMART

• A KPI leads to action!

Values

Risks

KPIs

Targets

Objectives


Today

We have defined values

Values

... And have defined our company risks

Risks

KPIs

Targets

Objectives


Today

Activity 1 Use 1 Risk as an example to personally define an objective and a KPI

Values

Risks

KPIs

Activity 2 Share them with your table, together agree on the objective and the KPI that will cover the risks and represent the + values

Targets

Objectives


Activity 1 Each table picks a risk and fill the triangle like in the example


An example Respect Safety ENSURE SAFE TRANSPORTATION -Vehicle Accident rate/ Km

for employees

-Number of non-conformances recorded with driving procedures /km

and Stakeholders

- Insufficient driving skills - Alcohol and drug use

Values

Risks

KPIs

Targets

Objectives


Objective : Use the statement

The organization Ensure

systems

is

assets

Managed Optimized ...

Adequately Successfully Safely Sustainably ...

performance etc...

Values

Risks

Objectives

KPIs

Objectives


Define your KPIs Are they SMART ? Specific

Measurable

Attainable

Relevant

Time-bound

Values

Risks

KPIs

Targets

Objectives


Activity 2 Now share with your team (table) and : -agree on an objective and a KPI -Appoint a speaker who will present the objective and KPI of your table


Objective : Use the statement

The organization Ensure

systems

is

assets

Managed Optimized ...

Adequately Successfully Safely Sustainably ...

performance etc...

Values

Risks

Objectives

KPIs

Objectives


Now verify your KPIs • Check the attributes that apply to your KPIs Specific Measurable

Attainable Relevant

Time-bound

Values

Risks

KPIs

Targets

Objectives


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