Glens Falls Business Journal - July 2021

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JULY 2021

Lake George Chamber Offers Digital Passes Construction Of A Grand Ballroom Is Set At To Tour Craft Breweries In The Adirondacks The Queensbury Hotel; Will Be In Use In 2022 Craft beverage drinkers can gain access to special offers and the chance to win Adirondack Craft Beverage Trail swag through a new digital passport offered by the Lake George Regional Chamber of Commerce & CVB. “The craft beverage industry is a year-round attraction that ranked high in consumer traveler surveys distributed by our destination partners to gain insight into what people are looking for when they visit our area,” said Chamber Executive Director Gina Mintzer.

“We feel this is an offering that will help visitors find what they’re looking for and gain more visibility for our local craft beverage scene.”

The passport is being marketed to a targeted demographic that mirrors the organic traffic to adkcraftbev.com, which draws many website visitors from out of the area. The top location from out of the area is New York City.

The digital passport was developed through Bandwango, a company that develops digital passports for destinations around the U.S. and Canada. It provides a simple way for the Chamber to analyze redemption and usage data, spot trends and track leads that can help measure economic impact of programs like this.

“We chose a digital passport because we liked the ease of updating the passport throughout the year, the fact that we could continue to interact with users of the passport digitally, analyze data and react to trends,” Mintzer said. “We also like that it can be accessed on a smartphone and isn’t something additional that consumers have to remember to carry with them.”

This passport currently features 15 craft beverage producers (with more to be added) in Essex, Warren, Washington and Saratoga Counties.

Currently, there are three prizes: Five checkins, an Adirondack Craft Beverage Trail logo window cling; 10 check-ins, a tote bag designed for bottles; and at all locations, entry into grand prize raffle prize

Data gathered through a digital pass for craft breweries can help the Chamber spot trends.

Courtesy Lake George Chamber of Commerce

There two prize pickup locations are the Lake George Village Information Center 1 Beach Road, Lake George, Weekends from 10 a.m. to 6 p.m.; and the Lake George Regional Chamber of Commerce main office, 2176 Route 9,Lake George, Monday-Friday, 8 a.m. to 4 p.m.

Participants in the Adirondack Craft Beverage Trail tour are Adirondack Pub & Brewery, Adirondack Winery, Argyle Brewing Co. LLC, Battle Hill Brewing Co., Bolton Landing Brewing Co., Common Roots Brewing Co., Cooper’s Cave Ale Co., Hicks Orchard, Lake George Distilling Co., Ledge Hill Brewing Co., Ledge Rock Hill Winery LLC, Mean Max Brew Works, Northway Brewing Co., Paradox Brewing, Slickfin Brewing Co., and, coming soon, Springbrook Hollow Farm Distillery.

The link to sign up for the passport can be found at adkcraftbev.com or lakegeorgechamber.com under the “Attractions” tab.

BY LISA BALSCHUNAT Another phase of expansion is underway at the Queensbury Hotel in downtown Glens Falls.

The owners plan to construct a grand ballroom that can accommodate 400 people for a wedding or similar dinner event, 700 people for a cocktail party and 350 people theater style.

In addition, the room will be equipped with two breakout rooms. A new banquet kitchen will be built off the ballroom. The facility will be 5,200 square feet.

“We are moving full steam ahead,” said hotel general manager Tyler Herrick. “When Spruce Hospitality Group bought the Queensbury in 2016 the first thing Zach Moore and I talked about with Ed Bartholomew was the need for a big room to accommodate community events. Something grander than Heritage Hall, bigger than Great Escape Lodge, but closer than The Sagamore.”

Spruce Hospitality is working with the Phinney Design Group of Saratoga Springs and is presently securing funding for the $2.2 million project through Glens Falls National Bank and Trust Co. Herrick said he anticipates finalizing soon the contract for construction with a local company.

The ballroom will be located right of the hotel’s Ridge Street entrance. He said the project should begin in late August with plans to accept bookings beginning in September 2022.

“We are really excited about this project, as it rounds out our five-year plan and solidifies what we know in the hospitality industry—that a banquet booking offers a predictable, controlled profit. Many people think it comes from the bar. There’s guess work at the bar. There is predictability with an event and a straight percentage that bodes well for our business.”

He said the sales team is looking to secure continuing education forums in the space, among other events.

“We rely on the leisure market, but our bread and butter locally, is social and corporate events, so we wanted to expand that service to the community,” Herrick said. “We’re looking to draw on state associations to schedule their annual meetings and

This is a rendering of the planned new ballroon at the Queensbury Hotel.

Courtesy Spruce Hospitality

conventions here and business associations to come to The Q for their trade shows and special events.”

Last year during the pandemic, the hotel hosted the television film crew and participants for Animal Planet’s annual “Puppy Bowl.” The 17th annual event was filmed at the Cool Insuring Arena instead of on a New York City soundstage to provide a smaller social distanced venue. The event is broadcast each year on Super Bowl Sunday.

“We are hoping that the smaller venue worked all the way around for Animal Planet and that they’ll schedule their annual filming here instead of in Manhattan,” he noted.

Herrick said when a group comes to the hotel for a two- or three-day event, all the downtown businesses benefit “because the city has many choices for walkable restaurants and shops. The Queensbury brings business to other businesses,” When 375 temporary residents of the city are here for an event they are looking for things to do and buy.”

He said a rooftop bar may be the next project for the hotel.

Mark Behan Awarded The J. Walter Juckett LARAC To Hold 50th Annual Arts Festival In Community Service Award For 2021 City Park In Glens Falls On August Weekend The Adirondack Regional Chamber of Commerce (ARCC) announced that the 32nd Annual J. Walter Juckett Community Service Award will be presented to Mark Behan, president and founder of Behan Communications.

“Mark Behan exemplifies all that J. Walter Juckett stood for: community, charity and leadership. Mark has long been in the service of so many others in our region through his work on many boards as well as his volunteer commitment in so many other venues,” said ARCC President and CEO Michael Bittel.

The Juckett Award, named in honor of the longtime chairman of the Sandy Hill Corp., is the chamber’s highest award for community service.

Behan iounded Behan Communications 33 years ago. It serves clients across many industry sectors nationwide. Prior to founding Behan Communications, Behan worked in the newspaper industry as a reporter, editor and executive.

Behan serves on the boards of Arrow Financial Corp. and Glens Falls National Bank and Trust Co., the Glens Falls Foundation, the E. Leo Spain Foundation and Kelly’s Angels Inc. For 18 years, he was a member of the board of governors of Glens Falls Hospital and in recent years served as vice chair. He also has served on the Albany Medical Center board of directors.

Mark Behan is the recipient of the Juckett Community Service Award.

Courtesy ARCC

More recently, Behan has served as a member of Warren County’s Economic Recovery Task Force and as the leader of the Warren County Hospitality Communications Group, a publicContinued On Page 11

The Lower Adirondack Regional Arts Council (LARAC) will hold the 50th annual LARAC Summer Arts Festival in City Park in Downtown Glens Falls on Saturday Aug. 14 and 10 a.m. to 4 p.m. on Sunday Aug. 15.

The Arts Festival is free and open to the public.

It will run Saturday 10 a.m. to 5 p.m. and Sunday, 10. a.m. to 4 p.m.

Organizers said this year’s festival will feature over 100 exhibitors, including many new and returning artists offering shoppers a variety of products such as jewelry, home items, food items, fine art, textiles, garden decorations, and more.

The festival will also include local nonprofit community booths, arts demonstrations, children’s activities, food concessions, and live entertainment by local musicians.

It will have two stages of live music throughout the two-day event, with music from over 25 different acts.

In honor of the 50th anniversary, the LARAC Gallery will be exhibiting many photos and memorabilia of past LARAC festivals. The event will accommodate COVID-19 precautions by offering hand sanitizer stations and providing more empty space between artist booths.

LARAC is currently asking community members to consider purchasing “Festival Support

This is the scene at a past Summer Arts Festival in Glens Falls.

Courtesy LARAC

Stickers” for $20 each to help make this year’s event a success. Stickers can be purchased online at www.LARAC.org or at the LARAC gallery.

Sticker art was created by local artists Carol Law Conklin, Rodney Bentley and Tom Ryan.

2 • GLENS FALLS BUSINESS JOURNAL • JULY 2021

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Personnel Briefs

Glens Falls National Bank and Trust Co. announced that Stephanie E. Holmquist has been promoted to the position of officer and Schroon Lake branch manager.

Holmquist will oversee day-to-day operations, strengthen existing customer relationships, and develop new consumer and business banking relationships for the Schroon Lake area.

She began her career with Glens Falls National Bank and Trust Co. in 2016 as a traveling teller and was subsequently promoted to traveling assistant manager earlier this year.

Holmquist earned her Associate of Applied Science degree from Maria College of Albany.

She volunteers in her community at the Schroon Lake Public Library and for AIM Services, Inc.

* * * NBT Bancorp Inc. announced that Scott A. Kingsley has been appointed executive vice president and chief financial officer.

Kingsley will join NBT’s executive management team and be based at the company’s headquarters in Norwich, NY. He brings 35 years of experience to his new role, including 16 years as a member of the leadership team at Community Bank System, Inc. where he served as chief operating officer and prior to that as chief financial officer.

Kingsley started his career with PricewaterhouseCoopers and was employed there for eight years before joining the Carlisle Companies, Inc., a large publicly traded manufacturer and distributor, where he served first as corporate controller and then as chief financial officer of its Carlisle Engineered Products operating division.

A Certified Public Accountant, Kingsley earned his bachelor’s degree in accounting at Clarkson University. He is a community leader and volunteer, serving on the Crouse Health Foundation Board of Trustees and on the Audit and Finance Committee for the Catholic Diocese of Syracuse.

He also volunteers with OnMyTeam16, a

The Bond, 1786 Restaurant Is Open 5 Days A Week In Historic Warrensburg Building •

nonprofit organization supporting children in the fight against cancer, and is currently training for the 2021 Boston Marathon as part of the Dana-Farber Cancer Institute team.

* * * The Double H Ranch announced the appointment of Charles Day to its board of directors.

Day serves as vice president of security services at Albany Medical Center where he has worked since 2011. He served more than 20 years for the New York State Police and retired with the rank of major.

Day is active as a board member of the United Way of the Greater Capital Region, The Baby Institute, George Biddle Kelley Education Foundation, and Beta Psi Foundation. He also serves as the co-chairman of the COVID-19 Vaccine Equity Task Force.

* * * Adirondack Winery announced Brad Casacci was promoted to winemaker.

Casacci, who was hired as a winemaking assistant in 2011, has spent the past decade learning the craft of winemaking at the family owned and operated winery’s company headquarters in Queensbury.

He takes over day-to-day operations of Adirondack Winery’s winemaking department from co-owner Michael Pardy, who will now shift his focus to his duties as CEO.

* * * The Adirondack Thunder, proud ECHL affiliate of the New Jersey Devils, has promoted Tadd Sipowicz from director of business development to chief revenue officer.

Sipowicz, a Hudson Falls native, has been a full-time employee with the Adirondack Thunder since the 2016-17 season when he was brought on to help the corporate sales staff.

In his new role, he will oversee the revenue streams for corporate and ticket sales.

The Bond, 1786, at 3 Hudson St. in Warrensburg, owned by The Lotus Group of Companies, is now open The restaurant segment of the property is open five nights a week.

It is owned and operated by the Lotus Group of Companies, also in Warrensburg. It is the site of the former Merrill Magee House.

The Bond 1786 is the newest hospitality business for Lotus, which also owns and operates Ashes Pub & Ocho Cinco Cantina and The Grist Mill, facilities that are currently under a demolition/ reconstruction from a 2020 fire.

“We knew that opening a restaurant during a pandemic would be a challenge, but our chefs and experienced front of house staff have made the opening a smooth and successful one. We are proud to feature a variety of locally sourced products, a delicious craft cocktail menu, spacious seating, live music, themed nights in the pub and local draft selections,” a company statement said.

The Lotus group’s continued commitment to Warrensburg is evidenced by the affordable options and family friendly attitude that The Bond strives for.

With the opening of The Bond, comes the rebirth of a historic Warrensburg building. The property serves as the first boutique hotel in the area. It has spacious outdoor seating and large event space.

Rooms are contemporary and cozy .

The team has created a menu that is a mix of classic favorites with some new dishes. Chefs Paul MacPherson and Henk Schoneveld, created a firstclass menu that is big on creativity and bold in flavor.

Schoneveld has taken on the position of banquet chef. MacPherson designed the current menu keeping in mind that he would be feeding all sorts of different people, tourists, locals, kids, and adults.

The menus can be found online at the website www.thebond1786.com along with all the event and specialty menus. Rehearsal dinners, bridal showers, baby showers and birthday party bookings have already started to fill up for 2021.

The property, known as the historic Merrill Magee Inn, has been a focal point in Warrensburg

This is a dining area at The Bond, 1786, a new restaurant in Warrensburg. ©2021 SaratogaPhotographer.com

history since 1839. It is listed on the National Register of Historic Places.

We take great pride in having the house on the National Register of Historic Places. As you look around you can see how the house grew as the family grew and prospered. When Stephen Griffin II purchased the property in 1839 there was a small existing house. The portion is now the tavern and lounge, later in Senior staffer Joyce Wolf leads the front of the house. Kenny Yoeckel, a Manhattan native, is heading up the bar operations. Eliza Mobley is committed to making special events special for customers.

The Bond 1786 offers both a lighter pub fare menu and a more formal dinner menu. A children’s menu is also available. Daily specials are featured for both meals and drinks. Several nights a month have live music.

The restaurant can seat 160 people and has private dining spaces along with the main dining room and tavern.

The website is www.thebond1786.com.

GLENS FALLS BUSINESS JOURNAL • JULY 2021 • 3

Spruce Hospitality Adds Ticonderoga Golf State REDC Grant Program, Absent During Course And Restaurant To Its Portfolio COVID Year, Returns With July 30 Deadline

Seymour’s in Ticonderoga is the new venture of the Queensbury-based Spruce Hospitality Group. It seats 150-175 and has lawn space available for outdoor events.

BY LISA BALSCHUNAT Spruce Hospitality Group, parent company of the Queensbury Hotel in Glens Falls and coowner of the Fairfield by Marriott Inn & Suites, Queensbury, is broadening its business reach to Ticonderoga in a third-party management business arrangement.

Tyler Herrick, president of Spruce Hospitality Group and general manager of the Queensbury and Fairfield hotels, said he and his business partner Zachary Moore, have hired a general manager, executive chef and some 40 employees to serve the food and beverage operation at the Ticonderoga Golf Course.

Located in Ticonderoga on Route 9N, the golf course offers members and the public a golf outing, as well as refined dining at Seymour’s Restaurant, or pub fare at the facility’s tap room.

Seymour’s touts a three-season porch with views of the Lord Howe Valley and Adirondack sunsets. The tap room features local craft brews and signature cocktails. Pub fare is served on the clubhouse’s lower level, covered terrace and patio.

Herrick said the guests are a combination of local residents, seasonal homeowners and visitors.

“We are excited to be a part of it.”

The golf course is looking to host future Professional Golf Association regional events, he said.

He noted that golf courses nationwide experienced a record year in 2020 during the

Courtesy Spruce Hospitality

pandemic and that trend is continuing into 2021.

“We exceeded our expectations opening night serving 200-250 dinners,” Herrick said. “We’ve advertised locally, but have not expanded yet to a broader reach.”

“Ticonderoga, with the fort, canals, waterways and history, is really a crossroads for new commerce,” Herrick said. “I see a resurgence here as the southern basin is too expensive and individuals and businesses are populating north.

There is so much potential here."

“I’ve seen it in other mill towns in New England, where buildings are being transformed into mixeduse and residential buildings to breathe new life into a town.”

Ticonderoga is working toward securing infrastructure grants for future development.

Seymour’s Restaurant is named for Architect Seymour Dunn, the Scottish professional golfer who designed the golf course in 1925. It seats 150 to 175. Additionally, there is 3,000 square feet of event lawn space available for outdoor events.

Herrick said Spruce Hospitality, formed in 2015, increased its operation when it consulted on the Park Theatre/Doc’s Restaurant project in Glens Falls and continues to expand its reach with this business venture.

He said he was thrilled to learn that Michael Phinney, principal architect/owner of Phinney Design Group, Saratoga Springs, was working to rebuild the Ticonderoga Golf Course.

New York state has launched Round XI of the Regional Economic Development Council initiative, officially kicking off a new decade of economic development in a post-pandemic recovery.

The program, which has helped fund many development projects in the region, did not operate during 2020.

The 2021 funding round includes more than $750 million in state economic development resources, officials said. The Consolidated Funding Application opened May 10, enabling businesses, municipalities, nonprofits and the public to apply for assistance from dozens of state programs for job-creation and community development projects.

The deadline for applications is Friday, July 30, at 4 p.m.

To date, through the competition the Capital Region REDC, which includes Saratoga, Warren and Washington counties, has been awarded $673 million for 933 projects.

“The COVID pandemic has taken a tremendous toll on our state, but now is our time to build back better and stronger than before and create a New York that serves our children and their children and their children,” Gov. Andrew Cuomo said.

“It’s going to be hard. It’s always hard to do what has never been done before. But after what New Yorkers have been through this part year, there is no challenge they can’t meet today.

“We’ve done this before and it’s worked tremendously well, but it’s more important this year than ever before because the stakes are higher this year than ever before.”

Over the past 10 years, the Regional Economic Development Councils have revitalized the state’s economy through a community-based and performance-driven approach to economic development. This year, the state will again leverage the expertise of the REDCs to invest $750 million in strategic, regional efforts to drive the recovery in every corner of the state.

“As we enter the 11th round of this initiative and as the state continues to move forward following the devastating effects of the pandemic, we are committed to this bottom-up approach to foster regional partnerships and make strategic investments,” said Lt. Gov. Kathy Hochul, chair

of the statewide Regional Economic Development Councils. “New York has seen tremendous growth in all 10 regions through the REDCs.” Round XI includes core capital and tax-credit funding that will be combined with a wide range of existing agency programs totaling approximately $750 million. The core funding includes $225 million in grants and tax credits to fund high value regional priority projects. The budget also makes over $525 million in resources from state agencies available to support community revitalization and business growth consistent with the existing REDC plans through the CFA process.

Officials said in order to be responsive to the immediate needs of the development community and as the state is making crucial investments to generate economic activity, the $150 million in grant funds from Empire State Development will be made available to projects on a continuous and competitive basis this round.

The Regional Councils will identify and recommend priority projects that will be eligible for up to $150 million in capital funds on a rolling basis, meaning projects will be reviewed throughout the round.

An emphasis will be placed on project readiness and alignment with each region’s strategic plan.

Additionally, projects within each region will also be eligible for a share of $75 million in Excelsior Tax Credits to help attract and grow business in the region.

Projects from all 10 regions submitted through the CFA will be eligible for over $525 million in other state agency funds, which are available on a set timeline. Regional Economic Development Councils will review these projects and provide scores that reflect how well a project aligns with a region’s goals and strategies.

Officials said the REDC process continues to improve the state’s approach to economic development, creating regional strategies for bottom-up, economic growth and streamlining the funding application process.

To date, through the REDC competition, more than $6.9 billion has been awarded to more than 8,300 job creation and community development projects consistent with each region’s strategic plans, which project to create and retain more than 240,000 jobs statewide.

Wally Hirsch Owner Binley Florist & Garden Center Reads

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GLENS FALLS BUSINESS JOURNAL 2000 Business Of The Year

Lotus Group Of Companies Based In Warrensburg To Start Payroll Services Arm The Lotus Analytics process optimization and software development company in Warrensburg has launched a company that aims to provide payroll solutions for organizations of any size.

Lotus Payroll Services is part of the Lotus Group of Companies, a diversified business group with investments and involvement in various sectors including technology, finance, hospitality, construction, education, auto parts, auto care, and events management.

According to Ash Anand, founder of Lotus Group of Cos., Lotus Payroll Services starts on July 1.

Anand is a former finance executive with Citibank and General Electric Consumer Finance. He employs more than 120 people through his Lotus Group.

The payroll firm, will work with regional and national clients to help create local jobs and bring revenue into the Adirondack mountains where his firm is headquartered.

Anand said Lotus Payroll Services improves the experience for employers and employees alike.

“Our end-to-end solution leverages high quality customer service, cloud technology, automated data collection, ongoing data validation, and real-time insights to keep your quality talent informed while avoiding surprises at the last minute,” he said in a news release. “Once the payroll run is complete, we are still working by your side to assist with bookkeeping, compliance audits, and whatever else comes your way.

This complete solution brings you the freedom to focus on the lifeblood of your organization without stressing about the overhead.”

“Times have changed and so have we. Our ongoing efforts to streamline and simplify against the growing complexities we face have created the comprehensive approach of one unified company capable of taking your organization to the next level,” he said. “You will find our reliability, talent, robust tools, and dedication to service come together in the unique experience you have been looking for in a payroll partner.

He said Lotus Payroll Services is a longestablished business services and process

Ash Anand, founder of Lotus Group of Cos., will launch Lotus Payroll Services in July.

Courtesy Lotus Analytics

optimization company known for high-class service with a personal touch. Customized dashboards and reporting, integration with existing systems, enhanced alerts and reminders for cost planning, and proactive compliance monitoring are all available.

“If you have been worrying about doing more with less then let us become a part of your team at an affordable rate. Our mission is your success,” Anand said.

He said his state-of-the-art payroll system is good for small or large organizations. It is customizable and involves: consultation with creative ways to engage workforce and incentive solutions; protection from payroll interruptions; easy transition and implementation; secure, f lexible, and accurate time and attendance platform with real-time output.

“Count on the Lotus Group’s latest service to take the stress out of your Payroll Processing. We see significant opportunity with the holistic offerings as this a unique proposition that is guaranteed to be robust, easy and cost-effective. We are changing the perception of payroll,” said Anand.

The Lotus Payroll team can be reached by email at info@lotuspayrollservices.com and by phone at 518–623–0088.

Adirondack Regional Chamber Of Commerce P.O. Box 766 • Saratoga Springs, New York 12866 (518) 581-0600 • Fax: (518) 430-3020 • www.glensfallsbusinessjournal.com

Editorial: RJDeLuke@glensfallsbusinessjournal.com Advertising: HarryW@glensfallsbusinessjournal.com Publisher & Editor Harry Weinhagen Associate Editor R.J. DeLuke Editor Emeritus Rod Bacon Sales and Customer Service Harry Weinhagen Production Manager Graphic Precision Contributing Writers Susan Campbell Jill Nagy Jennifer Farnsworth Christine Gaf Andrea Palmer Lisa Balschunat Glens Falls Business Journal is published monthly, the second week of each month, by Weinhagen Associates, LLC and mailed to business and professional people in Warren and Washington counties.

Glens Falls Business Journal is independently owned and is a registered tradename of Weinhagen Associates, LLC, P.O. Box 766, Saratoga Springs, New York l2866 (518) 581-0600. Glens Falls Business Journal is a registered tradename in New York.

Glens Falls Business Journal has been founded to promote business in Warren and Washington counties and to provide a forum that will increase the awareness of issues and activities that are of interest to the business community. Subscription price is $25.00 per year. Third class postage paid at Glens Falls, New York.

Rights to editorial content and layouts of advertising placed with Glens Falls Business Journal which are the creative effort of its contractors, and printing materials supplied by Glens Falls Business Journal are the property of Glens Falls Business Journal and may not be reproduced by photographic or similar methods, or otherwise, without the specific authorization of Glens Falls Business Journal.

SCI Relocates Offices, Grows As Gig Economy Increases Activity In Logistics Industry

BY SUSAN ELISE CAMPBELL SCI has relocated to a 22,000-squarefoot building at One Broad Street in Glens Falls, the first major move in the company’s 25-year history, according to Peter Fidopiastis, president and general counsel.

Over the years the company has resided at Bay Street, the B.B. Fowler Co. Building, the Cayman Building and several other smaller offices in the city, he said.

“The move is driven by internal growth,” said Fideopiastis.

SCI serves the logistic industry as a third party administrator and payroll processor for trucking companies and couriers and their independent contractors, a field that “is growing with the rise of online shopping,” he said.

“When a company takes on additional business, it can broker out for independent delivery personnel rather than hire new employees,” said Fidopiastis. “We are like an automated payroll service with a focus strictly on independent contractors.”

These are companies that have “always been independent,” he said.

“It would be a shame to lose the entrepreneurial ability to start small and grow, because there will always be a need to make that last stop in the delivery process,” said Fideopiastis. “Independents can resolve those last-minute scheduling issues.It is better for the economy, the company and the environment to use a third party rather than hire permanent staff,” he said.

SCI markets “a suite of software, service and technology to grow a delivery business in the gig economy,” he said. “Our platform is f lexible, full-service and user-friendly.”

But a noted downside of the gig economy is that independents are not normally given employee benefits that full-timers pursuing a more traditional career path typically have, such as health care and other insurances. According to Fidopiastis, SCI provides a way to fill that gap.

“We are unique in using our buying power and our client base to offer these kinds of benefits rather than companies getting them on their own,” he said.

“Premiums are remitted quickly and accurately through our software system, and at discount.”

“Anyone that receives a payment processed through SCI can join with others” to further increase SCI’s power to negotiate programs and rates, he said.

SCI has a long-term lease for the new location and the owner “built to suit from the inside-out,” said Fidopiastis.

“We have a lot of space but don’t plan to sublet,” he said. “We have learned through the COVID pandemic that people enjoy the security of having their own space and having our employees feel comfortable is very important to SCI.” Fidopiastis said SCI is “always looking to add to the team” and that the company could use “five or six new employees right now.”

More information is available at www. sciadmin.com.

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Office/Technology Jefferson Project Starts Study Of Harmful Algae Blooms That Could Harm Lake George The Jefferson Project at Lake George is expanding its statewide leadership role in the study of harmful algal blooms and other water-quality threats this summer with a new $1-million research project on Chautauqua Lake in Chautauqua County, made possible through funding from Chautauqua Institution and a county coalition.

The new research complements The Jefferson Project’s foundational research program on Lake George in Warren County, now in its eighth year.

Both Chautauqua Lake and Lake George are among the 12 priority water bodies identified for special protective efforts by New York state, as part of its harmful algal bloom (HAB) initiative, and are at extreme ends of the HAB spectrum.

Officials said Chautauqua Lake has been severely impacted by harmful algal blooms for decades, particularly in its southern basin, while Lake George, widely regarded as one of the clearest and cleanest lakes in the country, experienced its first confirmed HAB last fall.

Officials said the Lake George HAB was relatively small and short-lived, and samples gathered at the time are now the subject of an intensive scientific analysis by Jefferson Project researchers to determine its cause.

Given the two lakes’ widely differing HAB histories, The Jefferson Project’s leaders say the data gathered on both lakes this summer will help them better understand the conditions that lead to the potentially devastating blooms and the actions that can be taken to prevent them.

The Chautauqua Lake research began with a pilot program last year.

The Jefferson Project at Lake George combines Internet-of-Things (IoT) technology and powerful analytics with science to create a new model for environmental monitoring and prediction.

The project’s work is centered around a “Smart Sensor Network” that is deployed on lakes and surrounding watersheds to monitor the weather, the streams that feed the lakes, the water conditions from the lake surface to the lake bottom, and the circulation patterns of the water, officials said.

The Smart Sensor Network captures immense amounts of water-quality data that are complemented by physical samples of the water chemistry and biota—from genes and toxins to the entire ecosystem—which together feed powerful computer models and inform a wide variety of experiments. Collectively, these data will help The Jefferson Project researchers, who are collaborating with other researchers in the region, pinpoint existing threats, identify and predict future threats, and develop science-

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Jefferson Project leaders say a new study will help to combat harmful algae blooms.

Courtesy Jefferson Project

guided solutions and best practices to protect the lakes for today and future generations, project officials said.

John E. Kelly III, Ph.D., retired executive vice president of IBM and now special advisor to the chairman and CEO, said, “We are pleased to expand The Jefferson Project to Chautauqua Lake through the application and translation of technologies developed at Lake George, including our intelligent Hybrid Cloud Computing platform for environmental monitoring and predictive modeling. State-ofthe-art technologies including AI provide us with a complement of tools to address waterquality issues, environmental stressors, and to better understand and predict HABs phenomena within the context of a changing climate.”

Shirley Ann Jackson, Ph.D., president of Rensselaer Polytechnic Institute, said the focus on the genomic basis of the evolution of HABs to produce harmful cyanotoxins “is critical to protecting freshwater systems, especially lakes in New York state. Rensselaer Polytechnic Institute is excited to contribute its expertise in this arena to this important work.”

Michael E. Hill, president of Chautauqua Institution, said “The Jefferson Project brings to Chautauqua Lake the most advanced environmental monitoring, analytical technology, and skills in the world. Coupled with the extensive data they have collected on Lake George over nearly a decade of groundbreaking work there, we believe The Jefferson Project will make a meaningful difference in the health of our lake for generations to come.”

Business Report Technology Trends For 2021

BY MARK SHAW Well with all the signs pointing to COVID-19 being behind us, companies of all shapes and sizes are deciding what the future will hold for them when it comes to where and how to operate.

Technology is at the forefront of that on so many levels. From working from home needs to the new levels in which cyber security is playing a part to protect all of us, these shifts will become the way we work going forward.

We are seeing companies have three main strategies. The first being bringing people back to the office. We are, after all, social creatures, and this makes sense. The next is everyone will stay working from home. The last being a blend of the two: some work from home and some in office days.

All three of these trends provide different needs for organizations. Going back to the office in many ways is the most secure, everyone is behind the security devices managed by IT professionals, and each have a single-entry point to protect all the employees and their devices. This is what the playbook for firms have been for years.

In the completely remote work from home situation IT Support and Cyber firms alike are changing the way they support these companies.

Let’s also be clear these firms should not be the same, mind you. Your internal or external IT support should NEVER be your cyber security firm. If you don’t believe this, watch the news, and study the new laws being introduced globally. A separation of church and state is coming and if your IT firm says it can do cyber security, RUN. They are lining their pockets and exposing you.

Supporting a fully remote workforce is more costly in terms of IT use to ensure that all the employees are secure. We were all forced to adopt the model and did it with a lack of caution in many cases. VPN is not enough to ensure that you are safe.

Your employees are often sharing the same internet with their kids’ and spouses’ devices: phones, tablets, and game systems (i.e. XBOX).

Your company’s data is being mixed in with home activities. Your company laptop is sitting on the same network as a potentially unprotected device. If this remains the trend, you as an employer of let’s say 20 people need to be aware that you are no

•

Mark Shaw, president and CEO of Stored Technology Solutions Inc. (StoredTech) Courtesy StoredTech

longer protecting one network but 21 networks— one for each employee and one for your office or cloud-based servers. You have made your attack surface for the bad guys dramatically greater.

Thus, leading to the large uptick in all the cybercrime you are seeing today on the news and elsewhere.

In the hybrid model you now have people either needing two devices or one device they travel back and forth to work with. As the CEO of your company, you will have to decide if you pay for a WFH setup, allow their personal computers on your network, or provide laptops for all.

If you go with the laptop option, you need to make sure you add layers of protection in case it gets lost or stolen. You need to protect yourself from potential exposure from that employee carrying around your company asset. In the Microsoft 365 suite there are several measures you can take to add security to these devices.

Regardless of which option you choose of the new complexion of your organization you need to consider the impact and how best to manage it. The trend for the rest of this year is clear – the world of work has changed, you changed with it, now it’s time to evaluate those changes.

6 • GLENS FALLS BUSINESS JOURNAL • JULY 2021

GLENS FALLS BUSINESS JOURNAL

SPECIAL SECTION

Construction

Companies Find Work Is Plentiful, But Delays City, Developer, Architect Get Busy Planning In Material Deliveries Creates Problems The Re-Development Of South Street Area

BY JILL NAGY Construction work in the area appears to be back on track, though labor issues are still a concern.

“We’re close to having work scheduled out for about a year,” Tom Albrecht of Hilltop Construction in Hudson Falls estimated. Similarly, Rob Holbrook of V&H Construction in Fort Edward, noted that his company is booking work for the first quarter of 2022. Both do projects throughout the Saratoga, Glens Falls and North Country area.

“If you are thinking about a project, you probably should act sooner rather than later,” Holbrook advised.

Both also have similar complaints: a shortage of skilled workers looking for jobs and rising prices and long delays in obtaining materials, including appliances.

Albrecht said business is “fabulous” but there is a “very healthy” shortage of materials and escalating prices. Special order items can take four to 10 weeks to arrive. That delays normal timelines.

V&H, for example, is a dealer for Butler preengineered buildings, mainly steel storage and similar structures. Holbrook is experiencing long delays because steel is in short supply and he expects steel prices to increase by about 10 percent a month for the rest of the year.

Lumber prices have also been increasing but that trend seems to be leveling off, he said.

Both companies build a combination of residential and commercial structures. V&H also act as construction managers, working with subcontractors.

V&H is just completing the renovation of a former bank at 237 Glen St. in downtown Glens Falls. They are also renovating the second floor ballroom at Sun Castle, a wedding and events venue; building a warehouse in Greenwich, and a doing work on a car dealership in Warrensburg.

Summer can be a slow time of year for construction, Holbrook said, but this year “opportunities keep coming in. It’s pretty amazing.”

They were even able to work during the lockdown early in the pandemic. That project was the Common Roots Brewery in South Glens Falls.

The company also builds a lot of individual houses, including lakefront vacation homes, but, so far, no subdivisions.

Hilltop Construction in Hudson Falls has built several Stewarts Shops over the years.

Hilltop’s schedule includes new Stewart’s Shops in Ballston Spa and Utica, a steel building in Queensbury, and custom homes, including lakefront homes on Lake George and lake Luzerne.

Their projects are mainly in the Glens Falls area and Albrecht estimated there is a fairly even split between residential and business projects.

So far, Holbrook said, his company has not had to turn down any work for lack of employees.

However, he worries that some projects in the next month or so could be a problem.

V&H has been in the construction business for 27 years. Currently, they have 25 employees. He sees his biggest challenge keeping a good labor force, especially experienced employees.

Hilltop has been in business for 45 years and they have 32 people on their staff, including five family members. Albrecht, the president and CEO, has been doing construction work since he was 19 years old. He has no immediate plans to retire.

“I enjoy what I do,” he said, “When you love what you do, you don’t work a day in your life.” He calls his work “building people’s dreams.”

V&H can be reached at 518 746-1520. Hilltop’s phone is 518 798-0338.

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BY JILL NAGY The City of Glens Falls working with Bonacio Construction Co. of Saratoga Springs plan the redevelopment of Market Square, along South and Elm Streets in the downtown area.

The area includes the Farmers’ Market pavilion and three vacant buildings, two of which the city owns.

The Market Square project will complement the adjoining Market Center development. The city is working with Envision Architects of Albany to develop plans for a permanent home on South Street for the Farmers’ Market that will also serve as a community event center.

When the two projects are completed, they will form a two-block pedestrian-friendly space with commercial, residential and community spaces.

Bonacio was awarded the contract to develop the Market Square area last May. Larry Novik, the company’s business director, said plans are still very tentative.

He expects to renovate two city-owned buildings, the former Hot Shots Bar and an incubator building, along with a third building, the former Sandy’s Clam Bar, which Bonacio already owns.

Ground floor space will be dedicated to commercial use with office and residential uses in the upper floors, he said. Bonacio will also acquire the lot now occupied by the Farmers’ Market pavilion and construct a new building that may include a parking garage.

“We are in the early stages of working with them on a design” for the new building, Jeff Flagg, the Glens Falls economic development director, said.

When the work is completed, probably late in 2022, Bonacio will own Market Square. The details of how the developer will acquire the city-owned property will be negotiated, Flagg said. The cost of the project will depend upon the final design.

The Market Center, on the other hand, will

This South Street building will be part of the re-development project in Glens Falls. remain city property, Flagg said. He envisions an open space, probably with a roof and movable walls.

That project has been in the works for several years. In 2017, the cost of the Market Center was estimated at $2.8 million but, Flagg said, it is likely to be more than that. If all goes as planned, construction will begin in early 2022. A developer has not yet been chosen.

Novik estimated that Bonacio’s negotiations with the city would last 90-120 days. He foresees beginning construction by the end of the year, possibly working in phases. Work on the Farmers’ Market site, for example, cannot begin until that market moves to its new home.

Much of the city’s share of the cost of the Market Square and Market Center developments will be covered by a portion of the $10 million state grant it received in 2019 to fund its Downtown Redevelopment Initiative program.

GLENS FALLS BUSINESS JOURNAL • JULY 2021 • 7

Kilcoyne Farms Eyes Building A New Meat Merger Of Lake George Association And Processing Plant; Workforce Could Triple FUND For Lake George Approved By Judge

BY LISA BALSCHUNAT Fifteen years ago, Cody Kilcoyne’s father Patrick established a small cattle farm in Lake Placid to provide quality beef to families and restaurants in the area with “delivered to your door” service.

What began as a small cattle farm with modest acreage and a handful of customers has grown into a farm that works with USDA processors to serve hundreds of restaurants, hospitals, private establishments and schools throughout New York state.

Kilcoyne Farms moved from St. Lawrence County to Hudson Falls four years ago. The family now has plans to construct its own processing facility on Ferguson Lane at the Airport Industrial Park, where Warren-Washington counties share land ownership.

“We are in the application phase with the Warren Washington County Industrial Development Association (IDA) to purchase 20 acres of land and build a 25,000- to 35,000-squarefoot processing plant,” Kilcoyne said. “We looked at other locations with existing buildings, but this option will work best. It includes public water, sewer lines … And, we can build from scratch without having to retrofit an existing structure.”

He said his farm is presently working with a USDA planner and designer and is hoping to soon receive final approval for a bank loan.

Paone Architecture of Saratoga Springs, has been secured for the project design and Munter Enterprises, of Middle Grove will construct the plant.

Once funding is secured and the IDA application process moves forward with anticipated approval, Kilcoyne hopes to break ground in the summer of 2022.

“When we get the new facility up and running to maximum capacity,” Cody said, “we’ll be able to process 200 cattle and 100 hogs per week.”

All of the cattle are New York state sourced and processed, and contain no hormones or antibiotics, Kilcoyne said.

He said constructing an $8.1 million facility in the industrial park makes good business sense.

“There are only about 800 USDA processors in the country,” Cody said. “We put about 1,000 miles a week on our trucks to get our cattle to our processor in Croghan, in Lewis County. A plant in the industrial park would cut down our delivery time from three-and-a-half hours to 15 minutes.

This location will give us the opportunity to expand into the grocery market based on sheer geography.”

He said plans include making part of the building an educational facility,. There will also be a commercial kitchen, dry aging room, curing

Kilcoyne Farms in Hudson Falls is planning to build a new meat processing plant. ©2021 SaratogaPhotographer.com

boxes and a smoker.

“We already work with SUNY Adirondack for their butchering class and want to continue that relationship,”Kilcoyne said. “There are many classes at colleges and in butcher departments at grocery stores that teach cutting meat, but few teach how to do whole animal butchering. We’re excited to be able to show students how it’s really done.”

With a small fleet of three trucks, Kilcoyne distributes its products throughout most of the state—north to Lake Placid, south to Putnam County, west to Ithaca in the Finger Lakes and east to Vermont.

During the height of the pandemic when there were limited options for meat processing, he said that “small farms closed the gaps. There wasn’t a meat shortage during the pandemic, though some people thought so. There was a shortage of meat processing services.”

“We had to shift from selling half cows to our customers to making smaller packages of steaks and ground beef,” said Kilcoyne. “Restaurants were closed. We had to adjust our way of doing business. Most of our home deliveries continued.

People were very gracious.”

Kilcoyne presently employs three people, but anticipates tripling the workforce in the future with this new business venture.

His brother-in-law, Jake McLaughlin, is coowner of the farm. His sister, Alicia McLaughlin, manages the finances, and his father, Patrick, is still involved.

For more details about Kilcoyne Farms, visit www.kilcoynefarms.com

More To Read . . . More Leads For You.

(518) 581-0600 GLENS FALLS BUSINESS JOURNAL

State Supreme Court Justice Martin Auffredou has granted the requisite state approval for the much-anticipated merger of the Lake George Association (LGA) and The FUND for Lake George, creating a single, preeminent Lake protection organization, which will carry the LGA name.

Justice Auffredou’s ruling followed unanimous votes in support of the merger by the boards of the two nonprofit organizations in March, and an overwhelming show of support by LGA members in April, when over 98 percent of participating voters approved the union.

In conjunction with the merger announcement, the LGA unveiled its logo — a two-toned blue presentation of the organization’s name, meant to convey the clarity and vibrancy of the Lake and herald a new era in Lake protection, according to the organization.

“The merger of The FUND and the LGA is nothing short of a historic, milestone moment for the future of Lake George,” said Jeff Killeen, the new chairperson of the LGA. “As we contemplated pursuing this merger over the last nine months we were all in agreement that one organization, with one strategy and one voice, was required to best protect the lake’s water quality, first and foremost, as well as property values, our economy and every aspect of the lake’s future. I’m proud and so happy that this day has finally arrived. As a basin-wide Lake George community, there is nothing we can’t accomplish together. This new day is all about unity, optimism and excitement for our unabated future as the Queen of American Lakes.”

“Growing excitement about the new LGA will now be harnessed to energize our protection community as never before, as so urgently needed,” said Pete Menzies, newly elected vice chair of the LGA. “At this historic moment of great opportunity and grave threat, the future of Lake George is in our hands. We invite everyone to join us by bringing your voice, your commitment, and your actions, as LGA members. Together, we will protect Lake George for every generation to come.”

The Lake George Association and The FUND for Lake George merged into a single unit.

“A new era in Lake George protection begins today, and we are calling on everyone who loves the lake to join us as LGA members and partners at this pivotal time,” said LGA President Eric Siy. “Gathering threats to the lake’s legendary water quality now require all of us working together to accomplish our goals. Whether you live on or near the lake, depend on the lake-based economy for your livelihood, or simply enjoy visiting the Lake for relaxation and recreation, there is a role for you to play in keeping Lake George clean and clear.”

“From funding world-class research to working with property owners basin-wide, the LGA will inform and empower everyone to make a difference in reducing stress on the lake and increasing protection, literally bay-by-bay,” said LGA Senior Vice President Walt Lender. “We look forward to growing the LGA member family to be the driving force now needed to protect Lake George and demonstrate what the future of protection requires — direct participation from Continued On Page 11

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8 • GLENS FALLS BUSINESS JOURNAL • JULY 2021

GLENS FALLS BUSINESS JOURNAL

SPECIAL SECTION

50 Plus

After Pandemic Problems, Travel Agencies Housing For 50 And Over Demographic Are Finding People Are Anxious To Get Away Puts Focus On Quality More Than Size

BY CHRISTINE GRAF According to the United Nations World Tourism Organization, 2020 is on record as the worst year ever for global tourism. Worldwide travel revenues decreased by $1.3 trillion and are not expected to return to pre-pandemic levels until 2023.

This applies to older people seeking getaways from work or retirees with time on their hands.

At Heber Travel in Queensbury, owner Stacie Baxter said bookings are strong. She has spent much of her time in recent months booking and rebooking trips that were canceled because of the pandemic.

“My age group which is 65 and above is saying, ‘If we can go, let’s go. We’re not going to have another chance,’” she said. “If you’re 70 years old, you might not have another five years to travel.

But the bothersome point is that other people are not respecting other people at airports.”

Baxter is referring to the uptick in aggressive behavior that is taking place at airports throughout the country, and she is especially concerned about how it could impact her older clients. The Federal Aviation Authority is investigating more than 2,500 cases of violence, the majority related to disputes over mask mandates.

“I’ve been in business for 47 years, and this is the worst thing I’ve ever seen,” said Ed Plog, president of Playbill Travel in Saratoga Springs.

“I’ve been through airline defaults, fare wars, 9/11, and the Great Recession, and I’ve never experienced anything as bad as this for the industry.”

Plog said he is “ecstatic” that business is beginning to rebound and that his company’s specialty cruises are once again in high demand.

Because of the widespread COVID-19 outbreaks on cruise ships at the beginning of the pandemic, the cruise industry has been especially hard hit. Before that, it was one of the fastest growing segments of the global tourism industry. Although cruises attract people of all ages, they have always been especially popular with the 50-plus demographic.

At Live Life Travel in Saratoga Spring, owner Anne Gordon said business is booming.

For her clients that are in the 50-plus demographic, the company arranges a lot of what Gordon described as “celebration travel.” For example, she recently planned an anniversary

Stacie Baxter at Heber Travel says business is good after the easing of COVID restrictions. trip to Iceland.

“We do a lot of 50th and 40th anniversaries, and we’re doing a lot more 50th birthdays.

We’re also getting a lot of requests for multigenerational trips to the Caribbean for next February break and April break. Families are so ready to vacation again, ” she said. “Everything we do is very unique to each client. Our agency doesn’t have anything pre-packaged.”

Playbill Travel chartered two ships for its January 2022 Playbill Broadway Cruise Collection cruise, Broadway on the Nile, and both ships are fully booked. Bookings are also strong for their Broadway on the Mediterranean cruise in September 2022.

“We charter luxury ships—usually three or four a year—and we bring on Tony-winning Broadway stars, and they perform on board the ships,” said Plog. “Each night, one star will do a showcase performance and then they are on board the ship and mingle with the guests and go on the tours with us.”

Playbill Travel is a subsidiary of Playbill, publisher of the iconic Playbill theater magazines. Because the cruises are advertised in the publication, they attract the interest of theater goers from all over the country.

“We get people in their 30s and 40s, but the Continued On Page 9

BY SUSAN ELISE CAMPBELL The 50-plus demographic looking to make their next move in housing is seeking specific amenities and they are willing to wait for and pay for what they want, accoding to those in the industry.

At The Glen at Highland Meadows, there is typically a waitlist for the independent living arrangements that Eddy Senior Living offers, said Andrea Hebert, executive director of the Queensbury facility.

“The particular size, location or layout of the apartment or cottage they like may not be available when they apply,” said Hebert.

But prospective residents can transition into that retirement community early by joining The Stoddard Club, by which Hebert said applicants can come for dinner and participate in social activities before they move in.

Many individuals are taking more time and waiting longer to downsize or enter independent living, a trend that Hebert said is not local but national.

“The population of seniors has increased as baby boomers continually age,” she said. “But people are also healthier longer and more wellness-focused in general, even working longer. This is why we are building a new wellness center and pool, to focus on keeping our residents healthy and independent as long a possible.”

Now in its 20th year, The Glen markets its services to seniors who are researching and making a decision about their next residence.

Hebert said decisions have been driven more and more by their adult children.

She said some residents lived and worked in the Glens Falls area all their lives, some had long vacationed at nearby Lake George, and some have relocated to be closer to their children and their families.

“Our seniors want to have their children on board and agreeing on what is the best option,” she said.

Leaving a financial legacy may factor in. The Glen at Highland Meadows is an entrance fee-based community with a spectrum of rental options.

“Typically the fee is paid by the resident selling their home, all or part of which is refundable when leaving the community and depending on the pricing option selected,” Hebert said. “The return of the entrance fee can contribute to their legacy.”

“I work with many at different stages of the 50plus demographic and they are an active group,” said Cindy Quade, a broker with Signature One Realty in Malta.

“They are looking to scale back on the size of their next home, but not the amenities,” Quade said.

“Some don’t mind even larger parcels as long as there is minimal maintenance to them.”

A single-family home that is maintenance free, and ideally on one level, is the market that her clients are looking for but that is under-served, according to

The Glen at Highland Meadows in Queensbury typically has a waitlist for clients. ©2021 SaratogaPhotographer.com

Quade.

“New construction is designed for the traditional growing family, and seniors do want new construction,” she said. “At the same time, they do not want to sacrifice one-level living and low maintenance, which is more important to them than square footage.”

“As far as amenities, they want granite countertops, fireplaces, hardwood floors and a neighborhood,” said Quade. “There are some unique neighborhoods in Ballston Spa with a community, clubhouse and pool, but it is difficult to get it all.”

A typical neighborhood today has one acre to one-and-a-half-acre lots, which can appeal to an empty nester, she said Land is at a premium in this part of the country and prices are driven in part by low supply, Quade said her senior clients are willing to pay for the upgrades of new construction now rather than remodel and pay later.

“Most don’t want the hassle of renovating, they just want everything new,” she said. “But no matter the budget, it’s about compromise, and seniors are smart about shopping and pursuing what matters the most for them.”

“Each year it becomes a more pressing situation for seniors to find the place where they can free themselves up,” she said. “They have an active lifestyle, they love to travel, but they want to scale back time spent on upkeep in favor of other activities.”

“The residents at The Glen enjoy their active lifestyle and when they travel, it gives them comfort to know their home is looked after 24/7,” said Hebert.

“All the upkeep is taken care of, including clearing snow off their cars and walkways, and checking in on their rooms or cottage.”

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GLENS FALLS BUSINESS JOURNAL • JULY 2021 • 9

Adirondack Thunder Will Play Games At Full Capacity; Hires SeatGeek As Ticket Vendor

With the state relaxing pandemic safety guidelines, the Adirondack Thunder says all 2021-22 home games at Cool Insuring Arena will be played at full capacity with no restrictions.

The Adirondack Thunder announced that all 2021-22 home games at Cool Insuring Arena will be played at full capacity with no restrictions.

The move followed the state’s lifting of COVID restrictions, as numbers of those with coronavirus steadily dropped.

“We are thrilled that we can welcome our great fans back into our building this season,” Adirondack Thunder President and Cool Insuring Arena General Manager Jeff Mead said. “This is a long time coming for not only our organization but for our fantastic community who came together to help everyone get through this devastating time. We look forward to seeing a sold-out Cool Insuring Arena on October 23.”

The Adirondack Thunder’s home opener on Saturday, Oct. 23, will mark 593 days since the last game (March 10, 2020, vs. Worcester). The Thunder host the Newfoundland Growlers at Cool Insuring Arena to kick off the 2021-22 season.

The organization also announced a multi-year partnership with SeatGeek, the ticketing platform, to become its primary ticketing partner.

“We are excited to work with SeatGeek to help revolutionize the way that our fans access and buy tickets,” Mead said.

“SeatGeek’s technology is state-of-the-art and I think our fans will enjoy using it tremendously.”

Starting this fall, fans attending Thunder games or any other Cool Insuring Arena event will use SeatGeek’s technology for a streamlined user experience to buy, transfer and scan their tickets and use mobile tickets to stay contactless upon entering the building.

Fans are also encouraged to download the SeatGeek app on their personal devices for an easier way to access, transfer and

Courtesy Adirondack Thunder

pay for tickets.

“As hockey and other events return to full capacity, we can’t wait to kick off a new season with the Thunder and Cool Insuring Arena as partners,” Jeff Ianello, executive vice president of Client Partnerships at SeatGeek. “We’re excited to work with the team and venue to give fans a best-in-class ticketing experience.”

Additionally, the Thunder announced a multi-year contract extension that will keep their affiliation agreement with the National Hockey League’s New Jersey Devils. The 2021-22 season will be the fifth that the Thunder and the Devils have partnered to help develop future NHL prospects.

“The New Jersey Devils have been an outstanding partner since the Thunder moved east,” Thunder Head Coach/ Director of Hockey Operations Alex Loh said. “They have committed to help us win and we are excited to develop more of their players as we have in the past. We are thrilled to continue to work with them for the upcoming season and beyond.”

“On behalf of the New Jersey Devils organization, we are pleased to join the Adirondack Thunder in the announcement to extend their partnership as our ECHL affiliate for the 2021-22 season,” New Jersey Devils Senior Vice President/Assistant General Manager Dan MacKinnon said. “Since the affiliation was officially established five years ago, we have seen firsthand how the Adirondack staff developed and cultivated players for the transition to the American Hockey League. We are all excited to work together next season as the Thunder return to the ice.”

Season tickets for the 2021-22 season are on sal. Call 518-480-3355 or visit ECHLThunder.com/tickets for more details.

Travel

Continued From Page 8 majority are 50-plus. The oldest you would see is early to mid-80s, but the majority are in the sixties and early seventies,” he said. “These folks are diehard theater fans from all over the world.”

Playbill Travel also sells vacations to destinations around the world, and the majority of its customers are over age 50. In recent years, Plog has noticed an increased number of bookings from millennials.

“Over the past five to 10 years, a lot of millennials are using travel advisors. It’s more so that I expected, and I think a lot of it is because they aren’t sure what to do or where to go. It’s a lot easier to have us help them figure it out than figuring it out online.”

Because of the pandemic, Plog has seen an huge surge in interest in travel to the National Parks. Bookings for travel to Florida, Mexico, and the Caribbean have also been strong.

“It will probably be like that for the rest of the year and into next year,” he said. “The main reason for that is because a lot of Europe is still closed because of the pandemic. They are opening gradually, and I think by the fall that most of Europe will be open. But our Europe business just isn’t there for the summer. In the past, Europe was our biggest product seller in the summer and fall. We do a ton of customized Europe vacations for people.”

Plog expects business to pick up in September and anticipates that travel will rebound significantly in 2022.

Live Life Travel specializes in honeymoon travel and is especially busy working with couples who are planning honeymoons that were postponed due to the pandemic.

“We have a backlog of brides,” she said. “We are so busy that we aren’t even marketing right now.”

Because of widespread layoffs in the travel industry during the pandemic, Gordon said booking travel can be especially challenging.

Call centers, hotels, and other travel-related businesses were forced to furlough the majority of their employees, and once travel began to resume, they struggled to restaff their operations.

“Everyone is short staffed,” she said.

Some her clients in the 50+ demographic invested in vacation properties during the

pandemic. Because of that, they are unlikely to book travel in the near future.

Because of the pandemic, Gordon said it is especially important for clients to read all of the terms and conditions of their travel contracts.

Unlike most companies, Live Life Travel issued refunds to their clients who had trips canceled due to COVID-19.

“We now offer insurance to cancel for any reason with some of our companies which is one of the things we did during our downtime during COVID. That’s one of the things I suggest people ask about. There are no more cash back situations,” she said.

According to Heber, some of her customers in the 50-plus demographic are interested in booking a world cruise in 2023. Many of her clients are also booking travel to Europe in the late fall.

“The cruise is 111 days, so a lot of people cannot be gone that long unless they are retired,” she said. “For Europe, the older demographic waits until September or October. I’ve got people booking river cruises and people who want to go for the Christmas markets.”

Spain’s El Camino de Santiago, Europe’s longest pilgrimage route, has also been popular with Baxter’s older demographic. She has a group booked for October, and they are currently training for the long walking journey.

For those interested in traveling abroad, Baxter advises her clients to be cautious and to avoid traveling to countries that have been slow with vaccine administration. For example, she advises against booking travel to South America any time soon.

Baxter also noted that demand is often exceeding demand for domestic travel, and flights are becoming increasingly difficult to book due to labor shortages. Airlines furloughed employees during the pandemic, and they do not have the staffing required to meet surging customer demand.

“They took so many flights away that they are not seeming to bring back,” she said. “A lot of the seasoned pilots retired when all of this was going down, and they are bringing on new pilots and are training them as fast as they can. It’s the same thing with gate agents and reservation agents. We’re also finding the same thing with tour operators. No one is up to speed, and it will be six to eight months before I think it will all filter out.”

10 • GLENS FALLS BUSINESS JOURNAL • JULY 2021

•

Personnel Briefs

The Adirondack Regional Chamber of Commerce will hold its ARCC Day at the Track event on Thursday, Aug. 12, at Saratoga Race Course.

The event, set for 11:30 a.m. to 5 p.m., will take place at the Easy Goer at Saratoga Race Track facility inn the Victorian Grandstand on the building’s second floor. The venue gives elevated views of the track and is close to betting machines, cash bars and grandstand boutiques.

Cost is $125 per ARCC member.

For more information, visit www.adirondackchamber.org/events/details/arcc-day-atthe-track-2021-4077.

* * * The Adirondack Trust Co. Community Fund is accepting grant applications from eligible nonprofit charities headquartered in the Saratoga, Warren and Washington county areas.

The grant window is open until Aug. 31, according to Brian Straughter, chair of the Community Fund’s Independent Advisory Committee. Grants are to be used during the 2022 calendar year.

Grant award recipients will be announced by the independent advisory committee in December.

Grant information and application forms may be obtained from the community fund website at ATCCF.org ATCCF was established in 2009 to build an endowment that acts as a perpetual source of funding for the broad array of nonprofit organizations that improve the quality of life in the community and to assist them in addressing issues of common concern.

Since the inception of the Autumn of Giving Match Campaign in 2013, the Lend-A-Hand Grants program has provided more than 235 grants, totaling nearly $462,000 to local nonprofits. Grant awards have supported programs in such diverse areas as veterans outreach, STEM education, summer lunch programs, wildlife education, homelessness prevention, youth services, the arts, and more.

* * * NBT Bank has earned a spot on the Forbes list of America’s Best-In-State Banks 2021 announced on June 24. NBT Bank was the top-ranked national bank in New York state.

Forbes identified America’s Best-In-State Banks 2021 based on an independent survey of approximately 25,000 US consumers who were asked to rate banks at which they have or had checking accounts. Survey participants made recommendations regarding overall satisfaction; they also assessed banks in the following areas: trust, terms and conditions, branch services, digital services, customer

Glens Falls NY Restaurants With Casual Dining Glens Falls and surrounding towns have a variety of casual dining opportunities for every taste, budget and occasion.

The Grateful Den Glens Falls, NY The Grateful Den offers a different take on traditional pub grub, as well as classic favorites like chicken wings, burgers, and salads. Their menu also includes specialty appetizers, sandwiches, and plenty of craft beer options on tap.

O’Toole’s Restaurant Pub Queensbury, NY Whether you’re looking for a relaxed meal or a night of fun and excitement, you’ll want to come to O’Toole’s. We’ve got the best food, drinks and entertainment in the area! Come on in and experience dining at it’s best. We look forward to seeing you.

Bogey’s Pub & Grill Queensbury, NY Bogey’s Pub & Grill at Bay Meadows Golf Course, in Queensbury NY, is not just for hungry golfers! The Grille offers fine Queensbury dining at casual prices!

Peppermill Family Restaurant South Glens Falls, NY Serving breakfast, lunch and dinner daily. the Peppermill is a true family-run restaurant.

Allow John, Vicky and sons to show you why the Peppermill Family Restaurant in South Glens Falls has been serving the community for over 27 years.

The Silo Queensbury, NY We hate to brag, but The Silo has a reputation for being one of the best places in the region for breakfast, lunch and delicious cider donuts.

Looking for jewelry and gifts? The Silo is also the area’s largest retailer of Ed Levin Jewelry.

Park 26 Glens Falls, NY Park 26 is an innovative restaurant that offers locally-inspired, modern American cuisine that’s perfect for a date night, business dinner or family celebration. Located inside The Queensbury Hotel in Glens Falls.

Jack’s American Bistro Queensbury, NY Jack’s American Bistro was the culmination of a lifetime spent in the restaurant business.

After several months of planning in June 2004 the doors were open to a new dining experience in the Glens Falls/Queensbury area.

Fenimore’s Pub Glens Falls, NY Fenimore’s Pub in the heart of downtown Glens Falls is open daily for lunch and dinner.

Downtown Social Glens Falls, NY Located in the heart of downtown Glens Falls, NY, Downtown Social is a local eatery and beer hall that features multiple dining

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service, and financial advice.

* * * Inc. magazine announced that Stored Technology Solutions (StoredTech) is No. 198 on its second annual Inc. 5000 Regionals: New York City Metro list.

Born of the annual Inc. 5000 franchise, the regional list represents a look at the most successful companies within the New York City area economy’s most dynamic segment—its independent small businesses.

“It’s quite an honor to be on the Inc. 5000 list. Our incredible team works hard every day to strive for success,” said Mark Shaw, StoredTech CEO The companies on this list show stunning rates of growth across all industries in the New York City area. Between 2017 and 2019, these 250 private companies had an average growth rate of 214 percent and, in 2019 alone, they employed more than 48,000 people and added nearly $9 billion to the NYC Metro area economy. Companies based in Stamford, Conn., New York City and central New Jersey brought in the highest revenue overall.

* * * Glens Falls Hospital was notified that the Commission on Magnet had unanimously voted to credential the hospital a Magnet Organization, joining only 8 percent of all hospitals in the United States to currently hold this distinction, and less than 10 percent of hospitals world-wide.

Magnet Recognition is the gold standard for nursing excellence. To receive the recognition by the American Nurses Credentialing Center (ANCC), an organization must demonstrate excellent quality outcomes, satisfied patients, and engaged nurses.

* * * The Lake George Arts Project has announced its 2021 Summer Concert Series lineup. There will be six free concerts on Wednesday nights in July and August.

The schedule includes: Robanic with the Caribbean Sound, 7 p.m. Wednesday, July 21, 7 p.m; The Spirit of Johnny Cash with Harold Ford, Our June & The Cash Band, Wednesday, July 28; Alex Torres and His Latin Orchestra, Wednesday, Aug. 4; The Dylan Perrillo Orchestra, Wednesday, Aug. 11; The Stony Creek Band, Wednesday, Aug. 18; and Mark Gamsjager & The Lustre Kings, Wednesday, Aug. 25 For more information about the Lake George Arts Project’s concert series visit www.lakegeorgearts.org. The Summer Concert Series is supported by the Town of Lake George, the Village of Lake George, the state Council on the Arts, donors and members of the Arts Project. experiences, bars, and a chef-prepared menu for lunch and dinner.

The Bullpen Tavern Glens Falls, NY The Bullpen Tavern in downtown Glens Falls offers a sports bar atmosphere with a state-ofthe-art entertainment system and some of the best wings you can find in the North Country.

Doc’s Restaurant Glens Falls, NY Doc’s Restaurant is an upscale restaurant and cocktail bar in the historic Park Theater in Glens Falls, NY. Doc’s offers a delicious modern take on classic dishes, along with a hand-picked selection of wines, craft beers and creative cocktails!

Craft on 9 Glens Falls, NY Craft on 9 in Glens Falls, NY offers creative fine dining in a comfortable atmosphere with a rotating selection of regional craft brews, wines, and cocktails.

Courtesy of GlensFalls.com

GLENS FALLS BUSINESS JOURNAL • JULY 2021 • 11

Lake George Suites Sold For $3.2 Million To Long Island Air Conditioner Manufacturer Muroff Hospitality Group announced the sale of The Lake George Suites, 3678 Lake Shore Drive in Lake George.

The owner of a Long Island air conditioner and pump manufacturing company has purchased the resorts, a six-bedroom home and 20 boat slips for $3.2 million.

R.E. Hansen Industries Inc. of St. James is the new owner.

Mitch Muroff of Muroff Hospitality Group represented the Seller and secured the buyer in a confidential listing presented only to qualified buyers.

The transaction closed on Tuesday, June 15, Muroff said.

The manager who previously oversaw the property will continue in the same position under the new ownership, he said.

Lake George Suites is located a quarter mile from the 2.8-acre Adirondack Diamond Point Lodge, which was acquired by Todd Drake of CornerStone Building Corp. in Watervliet for $900,000 on April 15.

The property, with a vast view of the lake, is in the prestigious Diamond Point section of Lake George. It features a six-bedroom home, private sandy beach, cottages, guest rooms, suites, a swimming pool and a marina. The marina has 20 docks and moorings.

Late last year, Muroff Hospitality Group sold Dagget Lake Campsites and Cottages at 660 Glen Athol Road in Thurman for $2.8 million.

Terry Crikelair of Adirondack Preserve LLC

Juckett Award

Continued From Page 1 private collaboration to strengthen the tourism industry in Warren County.

He is a former member of the board of trustees of The Hyde Collection art museum, the Adirondack Regional Chambers of Commerce, the Economic Development Corp. of Warren County, Crandall Public Library, the Chapman Historical Museum, and St. Mary’s-St. Alphonsus Regional Catholic School. In 1988, he was honored with the Henry Crandall Award from Crandall Public Library.

Behan was born in Troy and moved to the Glens Falls area as a child. He graduated from Queensbury High School and Colgate University and completed executive development programs at the Harvard Business School and the Harvard Law

LGA

Continued From Page 7 all of us who know and love our lake.”

In addition to combining the two organizations, the LGA’s new lake-protection team includes its partners in The Jefferson Project at Lake George, the groundbreaking freshwater protection collaboration with IBM Research and Rensselaer Polytechnic Institute .

Siy said the LGA will be “science-guided and people-powered to accelerate implementation of solutions now needed to tackle mounting threats,”

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The Lake George Suites was purchased by R.E. Hansen Industries Inc. of St. James, N.Y. Courtesy Muroff Hospitality Group

purchased the property. As the summer vacation season opened, the property is being kept for the same use as previously. It includes two homes, cabins, cottages and RV sites.

Muroff Hospitality Group is a boutique hospitality firm based in Massachusetts that brokers the sale of hotels, motels, resorts and campgrounds. It represents independent and franchised hoteliers alike with a range of personalized services.

School.

The award will be presented at the ARCC annual dinner event on Friday, Oct. 29, at the Sagamore Resort.

Chamber officiuals said J. Walter Juckett had a remarkable business career and was a major community leader in his adopted home, the Village of Hudson Falls, and the entire region. His leadership and commitment spanned a wide range of civic, charitable, religious, political, business and educational activities. He was recognized with honors for his work and contributions to the Boy Scouts of America, New York Business Development Corporation, Salvation Army, Norwich University, Presbyterian Church, Hudson Falls Central School and many other organizations.

He was a tireless supporter of the arts, having served as a director of the Lake George Opera and a major force in The Hyde Collection Capital Campaign. including harmful algal blooms; nutrient loading from wastewater and stormwater runoff; invasive species, both aquatic and the new terrestrial threat, hemlock wooly adelgid; and road salt contamination — all of which are compounded by the effects of a changing climate.

“In response to this perfect storm of problems we bring a powerhouse team and substantial resources that are essential to solving them,” Siy said. “But, paramount to our success is establishing the active participation of everyone with a stake in the fate of Lake George. This will be a defining hallmark of the new LGA.” More information at LakeGeorgeAssociation. org.

Washington County New Business Registrations Bianca Mellona 137 Marlboro Country Rd. Hartford, NY 12838

JUNE

Ashville Exotic Birds and Reptiles 468 Lick Springs Rd. Greenwich, NY 12834

Dove Haven Farm 71 Geer Rd. Hudson Falls, NY 12839

Hebron Hills Blacksmithing 1209 Patterson Hill Rd. Salem, NY 12865

G T Entertainment 194 Beckwith Rd. Whitehall, NY 12887

Goodness Gracious 11 Maple Ave. Hudson Falls, NY 12839

Shuttered Dreams Photography 2012 NY 22 Cambridge, NY 12816

On Point Farm 107 County Route 44 Argyle, NY 12809

Lovetts Automotive Detailing and Polishing 1258 Farley Rd. Hudson Falls, NY 12839

The Jupe Box 350 North Main St. Salem, NY 12865

Available Commercial & Residential Properties We’d like to promote your commercial or residential property. Call us, 581-0600.

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12 • GLENS FALLS BUSINESS JOURNAL • JULY 2021

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