SAP SOLUTION MANAGER 7.2 A TRANSFORMATIONAL CHANGE
Executive Summary SAP Solution Manager is at the center of SAP implementations and is an established solution for monitoring and maintaining SAP landscapes. It provides the necessary tools around the Implementation, Operational and Optimization aspects of SAP application life cycle. SAP Solution Manager 7.2 is the latest release of the management platform which provides significant enhancements throughout the life cycle of SAP solutions. This whitepaper opens a window into the world of new generation Solution Manager with focus on: § What’s new in Solution Manager 7.2 § Key Value Chains § Principle changes in the Process Life Cycle § Key Features Additional discussion on the key elements mentioned below provides an insight on why it is the right choice to deploy Solution Manager 7.2 § Key Differentiators § Business Benefits § Deployment Options § Cost Benefit Analysis
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What’s new in Solution Manager 7.2 Solution Manager 7.2 comes with a completely overhauled UI sporting Fiori based launchpad and a wide array of dashboards that enable businesses to take the first step in digital transformation. Organizations can enable Digital Business Transformation with optimal methodologies and tools provided by Solution Manager 7.2. It comes with a new process life cycle that is designed to be a “single source of truth” for business and IT.
Digital Business Transformation starts with Solution Manager 7.2 Agile Innovations Transparent requirements to deploy
DIGITAL BUSINESS
Process Management One Process Landscape for Business and IT
Cloud & Hybrid On-Premise, Hybrid and cloud Solutions
SAP S/4HANA AND SAP CUSTOMER SOLUTIONS
New User Experience
SAP HANA
Launchpad, Apps and Dashboards
SAP Solution Manager on SAP HANA
Highlights
Predict and Measure Business value
Content support for both public and private cloud with the same experience as in a production environment
“Single source of truth” of Processes, landscapes and systems
Open for both SAP and non-SAP applications
Collaboration platform for project delivery as well as mission critical support
Key Value Chains: Solution Manager Integration Model SAP Solution Manager 7.2 introduces a re-designed Value Chains Concept. It delivers 4 key value chains to cater to the complex business requirements of an organization and to provide prominent value addition to the enterprise.
Value Chain View Portfolio to Project
Portfolio Management
Project Management
Requirement to Deploy
Demand
Design
Detect to Correct
Monitor
Incident
Request to fulfill
Service Catalogue
Service Request
Problem
Test
Deploy
Optimize
Service Fulfillment
Portfolio-to-Project (P2P)
Lifecycle View
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Portfolio to Project
Fix
Requirement to Deploy
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Innovate Requirement to Deploy
Requirement to Deploy
Enhance
Do a high-level estimate of capacity, skills and effort Balance the investment against other initiatives Agree on an investment bucket for the initiative
Requirement-to-Develop (R2D)
Detect to Correct
Request to fulfill
Development
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Define the scope of agile development project and prepare business acceptance tests Develop, test and deploy the new digital solution within the agreed time and budget
Detect-to-Correct (D2C) § § § §
Analyze the situation Detect the root cause Correct the situation Prevent recurrence of issues
Request-to-Fulfill (R2F) §
Deliver all components of the service for a seamless experience
Key Features Manage Solution Documentation §
Document business processes, system and business content related IT information. It helps to plan, report, and operate projects efficiently
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Avoid redundant documentation with a Single Process Landscape for Business and IT
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Click on the link below for a brief presentation: http://www.itcinfotech.com/lines-of-business/operations-enablement-erp
Run Discovery workshops §
Analyze best practices business processes including documentation, test cases, executables, and configuration
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Use SAP Process Content such as SAP Model Company which is a Pre-Packaged, Ready to use, End-toEnd solution that delivers relevant, predictable outcomes
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Click on the link below for a brief presentation: http://www.itcinfotech.com/lines-of-business/operations-enablement-erp
Prepare Project plans and track the progress §
Ensure that things are completed right, fast, efficient, and Excel free with preconfigured project templates, integrated tools and workflows in One single source of truth - the SAP Solution Manager
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Track the readiness of the so ware solution and testing completeness with Automated live dashboard reporting
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Click on the link below for a brief presentation: http://www.itcinfotech.com/lines-of-business/operations-enablement-erp
Manage Work packages and Work Items §
Create work packages from Business Requirements and assign documents and additional Business Processes to Work Package
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Only the Work Packages assigned to the user will appear in the list upon login
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Work item is a granular unit of a Business Requirement and a business requirement can consist of one or many Work Items
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lick on the link below for a brief presentation: http://www.itcinfotech.com/lines-of-business/operations-enablement-erp
Manage Transports and Releases §
Synchronizes projects, thereby Reducing Risks, Simplifying Go-Live Process, and Decreasing Test Efforts using Release Management
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Avoid unnecessary re-work with incremental deployment and constant feedback loops with the business
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Click on the link below for a brief presentation: http://www.itcinfotech.com/lines-of-business/operations-enablement-erp
Plan and Execute tests §
Use Test Suite covering both technical tests for code objects as well as functional tests at process level
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Engage a full-blown application for manual / automated testing and change impact analysis
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Simplified Manual Test Execution - Convenient access for manual testers to test cases, test execution, defect creation and status setting
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Click on the link below for a brief presentation: http://www.itcinfotech.com/lines-of-business/operations-enablement-erp
Key Differentiators
SAP Solution Manager
SAP Solution Manager
7.1 SAP Support line tool useful for SAP usage only
Limited support of ITIL processes
Multiple representation of processes leading to higher maintenance effort
Complicated usability with 3 level structure for Business Process documentation
Inflexible Life cycle leading to redundancy. Ex: When moving from implementation to maintenance project the user needs to copy content thereby creating 2 types of processes with same identities
7.2 Usage & Support
ITIL support
Maintenance Effort
Business Process Documentation & Usability
Flexibility
Collaborative & Corporate Usage across solutions
Certified in all ITIL processes
Integrated in IT processes Maintenance effort is much lower for change documentation
Simplified usability with one common directory for Business Process Documentation - A single place where the user could discuss all process measures for each and every use case
Flexible and integrated Lifecycle & release management which eliminates redundancy by providing multiple versions for the same process without repetition of processes
End-to-End Support Manage the implementation lifecycle of HANA and S/4HANA. Solution Manager 7.2 allows to not only manage HANA systems but also run directly on HANA.
Improved UI Experience a simpler and more engaging user interface through SAP Fiori. The Fiori launchpad provides a graphical interface that enables users to personalize their screens to enable access to frequently used applications
Multi-platform Support Monitor cloud, onpremise and hybrid environments including satellite solutions such as SuccessFactors Fieldglass and others.
Business Benefits § § § § Ÿ
Maximized end-user satisfaction Easier Adoption Pre-configured content Support for agile implementation Standardised and automated Delivery Ÿ Reduced TCO (Total Cost of Ownership)
One stop Monitoring Monitor metrics such as system security, incidents, changes, events and performance with multiple application and crossapplication dashboards. Users can also create custom dashboards using predefined templates available from “Focused Insights”
Component Based Test Automation (CBTA) Record and replay test scripts to automate testing using Component-Based Test Automation (CBTA)
Deployment Options There are multiple scenarios in which the customer can choose to deploy SAP Solution Manager 7.2. The options of deployment can be broadly classified into these categories:
1 3
Migration to Solution Manager 7.2 The customer already has Solution Manager 7.1 in their landscape and would like to migrate to the latest version i.e. Solution Manager 7.2 to avail the benefits of the new generation so ware.
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SAP & Solution Manager 7.2 implementation in a single instance The customer is in the midst of a new SAP Implementation and would like to implement Solution Manager along with new SAP implementation. The Customer can pick and choose the catalogue of services that would provide value addition to their existing business landscape.
Stand-alone Solution Manager 7.2 implementation The customer already has an SAP implementation or an AMS project currently ongoing and supported by an IT service provider. The Customer can avail our services for an independent Solution Manger implementation with a time bound engagement option.
Cost Benefit Analysis Solution Manager 7.2 is a zero-investment solution with a huge upside potential in terms of cost reduction. The overall cost benefits associated with the implementation of Solution Manager 7.2 far outweigh the costs incurred in implementing the solution.
Solution Manger 7.2 is a feature rich so ware that eliminates the need for external tool deployment such as BPM, MPP, Test manager, Service desk management, Vissio etc. Solution Manager 7.2 as a replacement to such tools not only provides a One-stop solution but also facilitates expense reduction for the customer
The licenses for Solution Manager need not be separately purchased as they are bundled with SAP maintenance contracts ensuring significant cost savings for the customer
Additional user licenses are not required irrespective of the number of users, enabling a cost-free usage of the so ware
Minimal Hardware and So ware requirements resulting in immediate savings for the customer
Why ITC Infotech? ITC Infotech has a long history of providing business solutions to customers across the world. Our strategic partnership with SAP enables us access to the latest innovations in SAP solutions. We have a team of certified SAP consultants who could help you understand the implications of implementing a new solution and the numerous benefits it brings along. Our SAP consultants strive to be at the forefront of new-age SAP solutions by working on PoCs and product demos so that we could rapidly develop and deploy these cutting-edge solutions to your business landscape. Visit ITC Infotech’s ‘Operations Enablement - ERP’ page for more information Email: contact.us@itcinfotech.com | Website: www.itcinfotech.com
About the Author: Virinchi Punyamanthula is an MBA professional with work experience across Business Development, Pre-Sales and Technology Consulting in SAP solutions. He is currently working as a Lead Consultant at ITC Infotech and holds a postgraduation degree in MBA (IT Operations and Marketing) from Great Lakes Institute of Management, Chennai. His primary focus of work is on exploring the business use cases of new-age SAP solutions and chalk-out advanced strategies to provide exceptional value-addition to the Clients' business.
About ITC Infotech ITC Infotech is a specialized global full service technology solutions provider, led by Business and Technology Consulting. ITC Infotech’s Digitaligence@Work infuses technology with domain, data, design, and differentiated delivery to significantly enhance experience and efficiency, enabling our clients to differentiate and disrupt their business The company is powered by a growing portfolio of specialized solutions addressing critical business challenges, including: Industry 4.0 solutions (PLM, IoT and Embedded), Customer Value Management, Loyalty, Trade Marketing & Distribution, Supply Chain Optimization, Data Engineering and Analytics, Digital Banking solutions and Digital Agriculture solutions. The company provides solutions to enterprises in Supply Chain based industries (CPG, Retail, Manufacturing, Hi-Tech) and Services (Banking, Financial Services and Insurance, Airline, Hospitality) through a combination of traditional and newer business models, as a long-term sustainable partner.
ITC Infotech is a fully owned subsidiary of ITC Ltd, one of India’s most admired companies.
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