2018-19
Annual Report
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About us
The SBRC Board
The Scottish Business Resilience Centre (SBRC) is a non-profit organisation which exists to support and help protect Scottish businesses.
We are very fortunate to have a Board who provide a wealth of knowledge and experience from a multitude of sectors and whose support and guidance ensures that the Centre continues to grow and evolve.
Our unique connection to Police Scotland, Scottish Fire and Rescue Service and strong relationship with Scottish Government, gives us exclusive access to the latest information on legislation, criminal trends and threats, allowing us to provide the very best advice to safeguard businesses, their staff and customers.
We would like to take this opportunity to thank Russel Kerr and Donna Bell for their service as they step down from the Board and welcome Rachel Jones from SnapDragon who has joined us as our new Board member.
We offer a wide range of business resilience services, delivered by our expert team of trusted professionals, seconded police and fire officers, and innovative ethical hacking students from Abertay University.
List of Board Members Paddy Tomkins (Chair), CEO, Droman Solutions Limited Douglas Barnett (Vice-Chair), Head of Customer Risk Management, AXA Insurance Mandy Haeburn-Little, CEO, SBRC Lynsae Tulloch, Chief Operating Officer, SBRC
We work in partnership to protect people, places and processes and we are constantly looking at new ways to keep businesses
Alasdair Macfarlane, Head of Corporate Security Services, RBS
free from risk.
David Doran, Director, UK Security, Scottish Power
Steve Johnson, Assistant Chief Constable, Police Scotland Gordon Robertson, Director of Communications, Edinburgh Airport Kenneth Russell (Company Secretary), Sales & Marketing Director, John G Russell (Transport) Ltd (Stood down) Russel Kerr, Managing Director, Securigroup Laura Irvine, Partner, BTO Solicitors LLP David McGown, Assistant Chief Officer, Scottish Fire & Rescue Service Derek Milne, Security Manager, The Malcolm Group (Stood down) Donna Bell, Deputy Director, Scottish Government (Joined) Rachel Jones, CEO, SnapDragon
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Chair’s Report This is my second report as chair and I am amazed by the passage of time and the astonishing amount of work achieved by Mandy and her team in the past year. In my last report I spoke of the complex operating
Public good – the wellbeing of all businesses and
environment for businesses of all sizes. Matters have more
communities across Scotland – is at the heart of everything
uncertain rather than less; new vectors emerge for the
the Centre does. Where we are entrusted with public
potential disruption of business by local and international
resources to deliver a particular project or workstream,
criminal enterprises; and global events create uncertainty
we will deliver best value, and where we work to generate
in oil and other commodity prices, affecting the security of
income it will be with a view to sustaining our full breadth
supply chains and creating risks to security and business
of services and investing in capacity for the future. These
continuity. It is greatly to the credit of all at SBRC that their
are challenging times but the mission of SBRC is very clear
strategic outlook, their carefully nurtured networks across
and we will continue to champion and be advocates for the
all sectors, and their trusted status in working closely with
business community in our many areas of activity.
public services makes us well-placed to address these
As I write I am deeply conscious that we will be wishing
threats.
farewell to Mandy Haeburn-Little as CEO this year.
While we are the Scottish Business Resilience Centre we
Mandy came to SBRC nine years ago with a promise of
are acutely aware that businesses of all sizes are affected
transformational leadership. She has delivered on that
by the global context. To strengthen resilience we have to
promise many times over. The Centre has achieved what
build strong partnerships with our peers elsewhere in the
it has through her limitless energy and strategic vision;
UK and internationally. Consequently, it is very gratifying
and enjoys the reputation it does as a direct result of her
to see several UK regions developing their own structures
professionalism, integrity and ability to create and sustain
and services modelled on the SBRC format. SBRC plays an
really tremendous partnerships between individuals
active role in sharing our experience and supporting the
and organisations. There will be other opportunities for
growth of these new centres. I am also pleased to note the
expressing our thanks but it is important to state here the
continually developing relationship with universities and
deep gratitude of the board, to wish Mandy every success in
specialist organisations, like the National Cyber Security
her new endeavours, and to say how much we look forward
Centre (NCSC), in working to mitigate the continually
to continuing to work with her in the future.
evolving threat of cybercrime. This, of course, is an area of core capability and reputation for the Centre and of which we are justly proud.
Paddy Tomkins (Chair), CEO, Droman Solutions Limited
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Chief Executive’s Report We wish you a very warm welcome to this year’s Annual Report in what has been a momentous year for SBRC and for our partners and members also. At a time when the external landscape has
and to broaden their own skills.
seen a period of great change, we have been
For me, it is an enormous honour to represent
very touched by the growing support and the
Protecting Scotland, its businesses and their customers
steadiness of our immediate community and in how, together, we have continued to push the boundaries in supporting a safer Scotland.
our organisation and the interests of others and to further the breadth of that influence. In the report that follows, I will outline how the cyber models we have developed, have taken us now
From political change, to mergers and
to other parts of the UK and been recognised to
acquisitions, we have all witnessed a vast array of
be excellent practical models for other places to
change and from that, a new horizon still settling,
adopt.
with further shifts to come.
At the heart of what we do lies our membership
I would like to start this report with a reflection
and their needs and aspirations. This year it has
of heartfelt gratitude to all of our members on
also been a pleasure to see the work of our Chief
an individual basis for being a part of us and for
Operating Officer, Lynsae Tulloch, in setting out
allowing us to be a part of your own business
ambitious plans for the next few years, looking
lives. I would like to pay tribute also to our team
at joint working with members and partners
for their really excellent efforts on behalf of the
to underpin that Safer Scotland strategic plan
business community and how our presence has
that we all aspire to. We thank Laura Irvine
grown monumentally in representing the needs
who has taken on the Chair of the Policy Board
of that wider business sector. Yet again, the
side, ensuring that we continue to deliver and
team have delivered a programme of excellent
preserve that vital Public Good aspect of what
and first-class quality events, have physically
we do. Above this sits our main Board who have
moved to our wonderful new colocated space
been an unstinting guide, mentor and nurturer to
at Linlithgow and have grown membership and
the organisation and to me.
external partner support. They should all be
Thank you for being a part of our activity and we
proud of the models that they have helped to develop and it is a privilege so see them grow
hope that you enjoy this report.
Mandy Haeburn-Little CEO, SBRC
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Annual Report 2018-19
Contents 16 Chief Operating Officer’s Report
8 Cyber
18 Serious Organised Crime and Counter Terrorism
20 Best Bar None
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22 Retail and Tourism
28 Events
33 Can-Do Places 24 Secure Supply Chain Scotland 30 Marketing and membership
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Cyber
Scottish Government It has again been a pleasure to be a part of the inaugural National Cyber Leaders’ Board for Scotland and to work in support of the Private Sector Plan. The wider Cyber Resilience Plans have delivered strong change particularly in the areas of Economic Opportunity, Public and Third Sectors and on the Skills side. The Private Sector engagement across Scotland remains a considerable challenge to harness and at SBRC we will continue to work through our own channels and networks, in support of the original vision for cyber security in Scotland. In particular this year, the teams of the Scottish Government’s Cyber Resilience team and Scottish Enterprise should be commended for the change and improvements that they have delivered. We will continue to stay closely involved and very much welcome the appointment of David Ferbrache OBE as Chair of that Board. The Ministerial support for this element of Scotland’s resilience remains extremely strong and we have very much enjoyed engagement including with the Cabinet Secretary for Finance, Economy and Fair Work and the Minister for Public Finance and Digital Economy. There are so many partners to pay tribute to under this section, however we have been very pleased to continue to develop relationships with colleagues at NCSC including helping with awareness for Cyber UK and other awareness raising of new programmes and initiatives for business.
Police Scotland During the year we have had the excellent support of ACC Steve Johnson on the SBRC Board in enabling our own vision for working hand in hand on cyber
Skills and the support of cyber skills at all levels has remained an absolute priority for us at SBRC
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activity with law enforcement, delivering partnership and working directly with the business community in a really unprecedented and very welcome way. There is more to follow under the Policing section, but I would especially like to thank my Deputy on the Cyber side, Eamonn Keane, who has been both inspiring and tireless in his commitment to helping the Centre achieve its policing objectives. I would also like to thank Carole Arnlund, our Cyber Business Manager, for grasping and taking forward so much of the stakeholder engagement and business partnership work in this area.
Cyber
Future Modelling of the Centre
Cyber Skills Activity
We have also worked more and more closely with the
Skills and the support of cyber skills at all levels has remained an absolute priority for
National Police Chiefs’ Council Cyber Lead, CC Peter
us at SBRC.
Goodman, and with his Deputy, Andy Gould, who we
Eamonn Keane has been a keen contributor to the Scottish Government’s Skills plan
had the pleasure of working with on the original Centre in London. Their recognition of this early work that SBRC carried out has led to some new and fast developing iterations of our model including working in support of Greater Manchester Police. In the past few months, as we have seen the challenges of police cybercrime reporting rise, coupled with the reality of shrinking police budgets, finding mutually beneficial solutions for business becomes more and more of a priority for us all. Hence our model working with academia and business jointly to deliver local solutions, which build on the strength of the English ROCUS (regional police crime units) becomes more and more compelling as a business case. During the year we have also seen interest from many other places in our model and will begin shortly in Yorkshire providing support to create their own cyber model and seeking out new and innovative skills from the university population there. As I write, there are a further two cities in the UK looking for our support with this as well as one overseas.
which has seen more levels and standards introduced for Scotland’s young people. We continue to work closely with the wide range of Scottish universities who have a cyber footprint in their delivery and remain partners to Napier’s Cyber Academy. However, not all skills are at the higher level and we are keen to make a real dent in inclusion and so were pleased to participate in a day to review learning opportunities for people with autism relating to cyber skills and have also focused more and more on this element of the City Deal. Already we are in discussion with a veterans organisation, Salute My Job, about how we can work with this cyber skilled community, bringing their knowledge and experience into the workplace and thus strengthening quickly the skills required worldwide to fill the yawning cyber gap. We see additional opportunity here with the Forces to help support the wider cyber learning piece for citizens. This brings me to Curious Frank, a concept which I was pleased to introduce six years ago now and which has become such a core part of our DNA. What began in such a small way as a pilot, has now grown to be its own success story. Our work with the ethical hacking students at Abertay University has continued to develop and grow over that time, bringing a new and highly accessible support to the business community. During the year we were pleased to appoint our first full time manager, Chief Ethical Hacker, Gerry Grant, and we thank Gerry for his energy and effort in setting this up as a separate division which has now grown to the extent that the brand is known elsewhere and indeed, sought out by other areas. The innovation provided through this continues to be a win-win for academia and the business community. Business gains the latest thinking and techniques and the students earn money during their crucial university years. This year we introduced an alumni class to the students who have passed through the Centre and all of them, without fail, have gone to really extraordinary roles around the world. They remain a source of great pride to us and we keep in touch with many of them and see them as family. We have just been through the latest round of recruitment for new ethical hackers this coming year with a further thirteen appointed.
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City Deal
CiSP Coordinator and Cyber Essentials – Graham Bye
As we reported last year it has been our absolute pleasure
Over the last two years Graham and his coordinator role have become a key element
to continue to drive forward the final stages of the Cyber
in our wider cyber services, supporting the business community. It has been another
Quarter Deal.
incredible year of success with the coordinator’s role developing and growing from
We are indebted to Ian Blewett and Natalie Sparks at
strength to strength and now entering a third term of activity here at SBRC.
Scottish Enterprise for facilitating and guiding us through
A key strategic partnership role working with the Scottish Government, Police Scotland
so much of this. This of course builds on that very close
and the National Cyber Security Centre (NCSC), the coordinator has been promoting
relationship with Abertay University but also with the wider
CiSP and Cyber Essentials to businesses and organisations throughout Scotland and has
geographical base that is universities as in Highlands and
contributed to a significant uptake of both schemes across all sectors. Engaging closely
Islands, St Andrews and links to many others.
with the SBRC led ‘Trusted Partner’ and ‘Approved Practitioner’ initiatives which signpost
There have been a whole host of meetings across the year
independent companies based in Scotland who are accredited to help organisations
including local presentations and meetings and we thank
achieve Cyber Essentials, this groundswell of activity is undoubtedly a significant step
Dundee City Council and the business community for its
towards establishing a wider culture of cyber resilience in Scotland.
ongoing support for the deal and for the many offers of
SBRC remains a really strong supporter of Cyber Essentials and Cyber Essentials Plus
support that we have received. In the coming year we look
as standards to demonstrate good cyber practice in business. This post is central to
forward to seeing that first physical space up and running
continuing to deliver higher and higher standards.
for the Cyberquarter. We already have interest in colocation
The Cyber Security Information Sharing Partnership (CiSP) is a joint industry and
opportunities from several very well known businesses and we remain as committed as ever to seeing this happen.
Government scheme and is designed to deliver situational awareness to its members and encourages the sharing of information on cyber risk to enable others to adopt
There are of course wider links emerging through not
appropriate mitigation. The Cyber Essentials scheme sets out the basics of good online
just this City Deal, but those other existing City Deal
protection for businesses and organisations. The Scottish Government believes all
programmes. We already work closely with the Datalab
organisations which rely on the internet should have Cyber Essentials as a minimum and
and as the Edinburgh Data Deal emerges, we look forward
have made £500,000 available to help SMEs and charities achieve that standard and the
to supporting further the links between the different City
coordinator has been supporting that initiative.
Deals.
Through focused engagement with business and delivering presentations at numerous
We are always keen to hear from universities and colleges
events across the length and breadth of Scotland, the uptake of Cyber Essentials
of further education engaged in cyber projects to exploring
continues to grow and membership of SciNet, the Scottish node on CiSP, has increased
new skills and this extends to AI and to the internet of
by 235%, which is a phenomenal figure and which remains the largest geographical
business too.
group in the UK.
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Cyber
SBRC remains a really strong supporter of Cyber Essentials and Cyber Essentials Plus as standards to demonstrate good cyber practice in business.
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So, where do we go from here?
Trusted Partners
The National Cyber Security Centre (NCSC) is hoping to raise the level of cyber security
The Trusted Partners network of cyber security
awareness among the most senior members of UK organisations in combatting the wave of
companies is the only group of security companies
threats their businesses face, and earlier this year launched two new products which were
recognised by Police Scotland and as such, it has grown
showcased during the National Cyber UK conference in Glasgow.
to be an extremely important network to SBRC.
A new ‘Board Toolkit’ which specifically targets board members, company executives and
During the year the quarterly meetings, chaired by the
trustees, presents a general introduction to cyber security, why it is important to board members and has individual sections that explore specific aspects of cyber security. This is particularly topical and highlights key legal and regulatory aspects such as GDPR and the Network and Information Systems (NIS) Directive. Exercise in a Box is an online tool which helps organisations test and practise their response to a cyber-attack. It is a free resource and provides exercises, based around the main cyber threats, which organisations can carry out in a safe environment. The coordinator has already worked closely with NCSC during the pilot phase of the exercise. We are delighted to announce that this year, in addition to CiSP and Cyber Essentials, the coordinator will also complement and support the wider work to drive the adoption of these new products across the economy, particularly amongst SMEs in Scotland and all these activities will continue to support the Scottish Government’s ‘Safe, Secure and Prosperous: A Cyber Resilience Strategy for Scotland’.
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CEO of SBRC, have grown to be real barometers of progress, with their energy and views equally valued by us. The meetings discuss together key themes for the cyber community in Scotland including wider business engagement, key challenges in cyber and how Scotland can continue to be at the forefront of a joined up nurturing of cyber standards. On a personal level I am indebted to this group of now 26 companies who give their experience, skills and commitment to making Scotland safer. They also help to make us a destination of choice for incoming business and the more we can all work together, the stronger this economic development aspect of Scotland becomes.
Cyber
Cyber Expert Group
Business Partnerships and Oracle
This is by far our largest cyber network and
As 2018-2019 statistics have continued to reflect exponential growth in the number of cyber-
equally as influential as the Trusted Partners
attacks targeting Scottish businesses of all sizes and in all sectors, either directly or via their supply
network. This group represents the Chief
chains, we have been delighted to note the related increase in general levels of cyber security
Information Security Officer (CISO) level roles
awareness in all sectors and have continued to work with our members and partners to ensure
within the larger companies, both Scottish
that they can raise and, crucially, maintain their levels of digital resilience.
companies and those based partly in Scotland.
SBRC membership in the ‘cyber’ category has grown dramatically during the year and we
In total this group has reached 53 members this year and again, once a quarter they come together to share current trends and experience in an entirely trusted environment. We also take the opportunity to update ourselves on new thinking, presentations and areas that we would like to discuss in more detail. This group has drawn a great deal of attention and admiration from outside Scotland as other areas look for advice as to how to coordinate such a powerful and enthusiastic grouping of experts. It has been my absolute pleasure to learn from and listen to these expert brains dealing directly with the very real challenges of the CISO professional level. Interestingly, this is one of the cyber roles which is facing some of the biggest
have welcomed the unparalleled opportunity, afforded by the nature of Scotland’s cyber ecosystem, to nurture and develop mutually beneficial relationships with new members, who offer all manner of IT services and products, including managed services, cloud and disaster recovery solutions, training and cyber security solutions to prevent against and mitigate all forms of cyber threat. Our new base at Oracle in Linlithgow has allowed us to have round-table cyber innovation discussion sessions with colleagues from business, academia, the Scottish Government, Police Scotland, the Scottish Fire and Rescue Service, Scottish Enterprise, charities and many more. We are indebted again to Ian Blewett for supporting us with this vision and the hot desks which are already being so very well used. We learn from each other and share a common goal of communicating and delivering digital resilience strategies to Scottish SMEs in a wide variety of different industries and sectors in a way that is easy to understand and implement. Our cyber members adopt a collegiate, ‘there’s-enough-foreveryone’ approach to the market and it has been a real pleasure for SBRC to see this played out through the hot desking facility.
changes including the number of CISO roles that have seen themselves become accountable at Board level in terms of organisational risk. As demands and standards continue to rise, so we all need to support this level of professional as their role moves from what has often been a background one, to being one of centre stage and all associated risk. In turn, this has also called into question how Boards of the future will be able to gauge the responses and risks that they are hearing from CISOs and feel
Our new base at Oracle has allowed us to have round-table cyber innovation discussion sessions
comfortable with how to address these.
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Immersive Learning and Applications SBRC is committed to continuing to support businesses of all sizes through developing our own service offerings and so it has been this year that we have been very pleased to work with Droman in developing and launching Constellate, the first of an intended suite of immersive learning apps. The first one is just celebrating a one-year anniversary and has been extremely well received, based on the concept of learning as being fun and also something which can be done on the move, wherever you are. This first app which is based on GDPR is a quick, easy to follow immersive programme which guides you through a series of fun and informative stages. It takes less than an hour. If you are successful in your choices made within the app, this will provide you with an accreditation on GDPR and therefore is a low cost, highly effective and engaging learning mechanism. We look forward to working on more concepts with Droman going forwards.
Closed Fraud Group During the year we also took the decision to start a more detailed closed engagement with the Banking community on financial fraud. This closed senior group has been an extremely successful one and SBRC has been pleased to co-chair this. Clearly the links to cyber activity are strong for this group and we see this as being yet another thread in our expanding portfolio supporting business.
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Continued to work closely with Scottish universities
Worked in support of the Private Sector plan Part of the inaugural National Cyber Leaders Board for Scotland
New cyber models developed throughout the UK
Partner to Napier’s Cyber Academy
Continued to drive forward the final stages of the Cyber Quarter Deal Increased growth and awareness of Trusted Partner scheme
Support of cyber skills remained a priority for SBRC Increased growth of the Cyber Expert Group
Cyber Launch of Constellate immersive learning apps in partnership with Droman Solutions
Increase in businesses accredited in Cyber Essentials and Cyber Essentials Plus
235%
Development and launch of the ‘GDPR – Accredited Training’ app
increase in SciNet membership
Continued promotion of Cyber Essentials
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Awareness presentations delivered to over 1500 people at over 50 cyber-related events throughout the year
Bespoke presentations to various membership bodies and individual businesses
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Chief Operating Officer’s Report Embracing change for good With all great progress comes the challenge of change.
our work and reach. Together, they offer a unique skillset and expertise
This year, perhaps more than most, we have positively embraced that
which is at the heart of our ambitions to support a safer, stronger and more
challenge as we continued to build our networks, services and reputation
secure Scotland in which to live, work and do business.
as the national centre for excellence in driving and supporting business
Despite navigating major internal and external forces of change throughout
resilience.
2018 and into 2019, SBRC has remained committed to continuing to
A clear strategy for growth reflecting our expertise and our role as the
actively support and promote partnership working and help build safer
trusted nexus between the public and private sectors has underpinned
communities through a vast range of business resilience activities.
our activity, seeing us deliver more engagement, intelligence sharing and
We continue to take a lead role in supporting and developing a safe leisure
support than ever before.
and night-time economy through the highly regarded Best Bar None (BBN)
A number of changes to the SBRC team this year have also given us the
programme. We have welcomed two new senior seconded officers to
opportunity to progress our ambitions to widen the delivery of innovative programmes and support our commitment to partnership working. Central to our success has been critical support from Scottish Government, Police Scotland and the Scottish Fire and Rescue Service, who continue to support our work with the investment of seconded officers to SBRC. This has been underpinned by the outstanding dedication and relentless high-quality delivery from our team of associates and our marketing and membership team which was bolstered this year with the arrival of Sean Lawrance who has transformed our digital media content. Alongside Events Manager Claire Melville and under the creative leadership of Fiona Skiffington, our Head of Marketing and Membership, the team works tirelessly to promote best practice messages, engage with members, host events, and frame our activity on a high-profile public platform.
continue to drive positive change and support this flagship programme. Watch Manager Gary Wood from Scottish Fire and Rescue Service and Sergeant Robert Hogg from Police Scotland have led a fresh approach to BBN that is transforming the programme and its reach. Engagement across rural Scotland has been expanded with extensive partnership work carried out to support a new scheme in Fort William, with further new schemes for the Western Isles, Orkney and Shetland were scoped. We have also supported a full launch of the programme at Edinburgh Airport. A period of reflection has ensured BBN continues to have a positive impact and growth opportunities. The BBN assessment scoring booklet has been reviewed and a number of changes warmly welcomed by local coordinators and the BBN Board, including enhanced clarity in bronze, silver and gold attainments and a refresh of fire safety assessments. This is already driving enhanced reach and uptake of the BBN scheme and we are incredibly
I am incredibly proud of each and every one of the SBRC team for their
grateful for the ongoing support of our funders for their commitment to the
innovation and commitment - individually and collectively - to expanding
programme.
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Gary Wood has also taken a lead role in advising on the reduction of
integration of secure intelligence sharing across Scotland’s retail and tourism
Unwanted Fire Alarm Signals (UFAS) within licensed and commercial
outlets has gained significant traction across policing, security providers,
premises and created guidance for all SBRC business workstreams on the
public sector and private industry.
UFAS Toolkit. At the same time, UFAS and mitigation of fire risk guidance has
Commercially we are also in an ever-strengthening place with new services,
been the cornerstone of an innovative initiative for sleeping accommodation tourism providers which is set to transform fire safety for self-catering accommodation owners. As secretariat for the Scottish Anti Illicit Trade Group (SAITG) we continued to bring together key partner agencies, the private sector, Police Scotland and Scottish Fire and Rescue Service in one space to share knowledge, intelligence and address the issue of counterfeit and illicit goods in Scotland to disrupt Serious Organised Crime activity. A review of the remit, membership and reach of SAITG was completed this year providing an
training and pipelines explored and matured. Our membership numbers continue to grow and the reviewed streamlined approach to members’ benefits seeing a steady rate in renewals and peer recommendations. Having successfully navigated a year of change and transformation during 2018/19 with our new experts on team, a fresh strategic approach to services and workstreams welcomed by Board, and national campaign activity planned, I look forward to the sustained delivery of this strong growth and positive progress in the months and years to come.
essential strategy and vision for the future. Meanwhile, under the direction of our Police Scotland counter terrorism officer David MacCrimmon our reputation as the trusted voice in counter
Lynsae Tulloch Chief Operating Officer
terrorism advice for business was also strengthened. Through the SISSCT working group, an industry-led collective in collaboration with Police Scotland, the Security Industry Authority and major security companies and providers, we secured the award for Best Counter Terrorism Project in the UK and Ireland for our campaign to enhance the capability and capacity of the security industry in Scotland to aid in countering terrorism. We continue to support the supply chain and logistics sector. A highlight of the year was the extreme weather event hosted in our new home in Oracle at the start of 2019. Led by Stewart Hurry, our Secure Supply Chain Scotland lead, it was simultaneously live webcast to promote equitable access to the intelligence and advice for those in more rural and remote parts of the country. This year we also welcomed officers Angela Brand and Mark Anderson from Police Scotland to the team. Their drive and ambition to transform engagement with the retail sector has established an innovative new programme of resilience attainment that is being rolled out from 2019 with a number of high-profile businesses taking part. Inspector Gary Ritchie also returned to the SBRC fold this year after a break of five years. His commitment to creating a new digital framework for enhanced
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Serious Organised Crime and Counter Terrorism We sit at the centre of partnerships countering innovative serious organised crime groups which disrupt business and damage economic wellbeing by exploiting business vulnerabilities. We are a trusted partner on the Serious Organised Crime Taskforce, a multi-agency group led by Police Scotland, sit on the taskforce’s Deter subgroup, and lead on the Business Theme of the national strategy to address organised crime. We were also invited to sit on the Human Trafficking and Modern Slavery “Corporate” group, given our links to the business community, to help shape new ways in which we can help Scottish Government educate businesses on the scourge of this crime. We have continued to lead the way through engagement with hundreds of businesses across Scotland and the UK by encouraging the business community to take necessary steps towards reducing vulnerability, particularly in relation to cyber-attacks. SBRC, as one of the first non-law enforcement organisations accredited by the National Counter Terrorism Security Office (NaCTSO) to deliver counter terrorism presentations to business, continue to deliver the latest “ACT Awareness” counter terrorism modules. Our focus has been outreach to night-time economy premises and the Scottish Improvement Districts. Along with Police Scotland and the Security Industry Authority we continued to forge ahead in increasing Scotland’s security industry’s role in counter terrorism in Scotland.
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The work with the industry on the Security Industry Safer Scotland (CT) Group, which is forging ahead with a strategic plan to support the national CONTEST plan, helped create a new counter terrorism awareness product aimed at both frontline security staff and security managers to raise their awareness of the threat posed by both international terrorism and domestic extremism and increase their confidence should their venue be the victim of a terrorist incident. This new awareness product, entitled “You can ACT” is not only being added to NaCTSO’s suite of products to be rolled out to the UK security industry, it was nominated for and won an award in March at the UK Counter Terror Awards in London. SBRC continue to reach out to business through the Scottish hub for the Cross-Sector Safety and Security Communications, more widely known as CSSC. We coordinate single true voice information from Police Scotland and the UK and Scottish Governments to more than 130,000 businesses across Scotland on a cascade basis to almost 250 industry sector leads for both post event communications and as a route to offer advice and guidance from trusted sources. We are deeply proud that this activity continues to place Scotland at the forefront of counter terrorism resilience communication as the drive from National Counter Terrorism Police HQ intensifies to introduce the CSSC model into each of the UK counter terrorism regions.
SISS-CT group won the award for ‘Counter Terrorism Project (UK & Ireland)’ at the Counter Terror Awards in March
Continued CSSC messaging throughout the year to advise and guide Scottish businesses
Increased number of registered CSSC Scotland users
Initial pilot of Human Trafficking awareness training delivered to 25 support staff at Glasgow International Airport
Serious Organised Crime and Counter CSSC used by the Terrorism Metropolitan Police to full effect in Scotland in March following delivery of suspect packages to UK businesses
ACT awareness sessions delivered to over 80 individual employees
CT presentation delivered to BBN Lanarkshire as part of wider Police Scotland awareness day
100 delegates attended the SISS-CT Conference at the SEC in December
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Best Bar None It has been another very successful year for Best Bar None and our commitment to make a positive change and lead innovation in the leisure economy. At its heart, Best Bar None celebrates positive prevention activity and leading by example, supporting and promoting venues championing best practice. We are proud of our trusted links with the licensed community and the support of our core funding partners Diageo, Heineken, Edrington-Beam Suntory, Tennent’s and Chivas Brothers-Pernod Ricard. We work with local coordinators across Scotland who are making the day and night-time economy a safer and more inclusive environment. Coordinators join us from across local authorities, Police Scotland, Scottish Improvement Districts, community safety networks, Scottish Fire and Rescue Service and health partners. A newly seconded officer from the Scottish Fire & Rescue Service (SFRS) who has an extensive legislative fire safety enforcement background has allowed us to afford more focus on fire safety within licensed premises and deliver guidance and advice on legislative compliance coupled with best practice to venue staff and duty holders. The SFRS seconded officer has also been able to utilise this new post within SBRC to drive forward the SFRS national service objective of reduction of Unwanted Fire Alarm Signals (UFAS) within commercial premises including licensed venues. To date over 60 venues have engaged with us on fire safety guidance/UFAS and a number of key documents have been uploaded to the BBN Scotland website in relation to fire safety and UFAS reduction. We have over 400 venues accredited across Scotland in 21 areas, with current schemes expanding and new schemes launching in Fort William and planned schemes for Shetland, Skye and East Kilbride. The Best Bar None scheme in Edinburgh Airport is continuing to grow, leading
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the rest of the UK in prevention activity for airside venues which are not subject to the Licensing Act. Best Bar None’s journey has continued to ensure we are creating real social hubs and safe spaces in our communities. Our venues are participating in the Keep Safe initiative created to ensure vulnerable people in our communities have a local venue where they can get support. Best Bar None is seen as an exemplar of social inclusivity. Best Bar None delivers tangible business benefits to participating venues and we are delighted to work with the support of the Scottish Licensed Trade Association who support our activities and are amongst our strongest advocates. Partnership has been key to the development of Best Bar None and we are participating in the National Licensed Trade Partnership. This has driven positive change with Licensing Boards using Best Bar None as a model of best practice in many areas. The ninth National BBN Awards took place at Dunblane Hydro on 28th March 2019. We welcomed over 300 guests and 59 finalists from all across Scotland received an award in recognition of achieving national level. We were delighted that our judges chose our National Champion this year which is a venue that promotes inclusivity and community involvement at the heart of everything they do. Positive work continued in support of policing priorities and campaigns including child sexual exploitation, hate crime and counter terrorism. Each of these are also included in the Best Bar None assessment process. We have started a review process of Best Bar None involving coordinators, sponsors and venues to meet our mission, vision and values for the scheme which align with partnership working in our communities, Scottish Government ambitions and Police Scotland priorities.
Delivery of Crime Scene Management
Delivered fire safety/ UFAS inputs at seminars for licensed trade
New scheme launched in Fort William Projected increase in growth of accredited venues this year
Continued delivery of good night out training
Best Bar None
New scoring booklet and guidance launched
Delivery of Child Sexual Exploitation training in conjunction with Barnardo’s
Expanding scheme in rural areas
New aspect of fire safety information to venues and local coordinators/ assessors
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SFRS officer joins national coordination team – now joint Police & Fire led
Developed fire safety awareness toolkit to assist venues in legislative compliance and staff fire safety training National Awards with over 300 attendees and over 50 awards
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Retail & Tourism
In February this year two secondees were welcomed into the Scottish Business Resilience Centre from Police Scotland. The remit of these police officers was to work with the retail and tourism industries throughout Scotland promoting crime prevention advice for customers and staff, as well as delivering training in respect of personal safety and security, current crime trends and business resilience. Upon their arrival they devised a Retail Resilience Award package to be delivered to large retail outlets, grocers, independent outlets and shopping centres throughout Scotland. Eight major shopping centres were visited and canvassed for delivery of the programme. Similarly two major retail chains, an independent store and four hotels were also visited. Without exception all of the managers and owners agreed to take part and have signed up for delivery. The package comprises of three parts which will take no more than two hours to deliver to staff and management. The training package will be augmented with an on-line document which will allow re-training and cascade training by nominated members of the relevant participants. The tiers, Bronze, Silver and Gold will provide in depth training by trained staff from the SBRC on Personal safety and security, crime prevention and detection, anger management and de-escalation, Fire legislation and compliance, cyber-crime and counter terrorism. Each completed tier will be rewarded with a corresponding certificate of achievement.
Retail Statement Pack At this time, we are working with the retail sector and COPFS to develop a Retail Statement Pack. The pack will contain a pro-forma statement form, CCTV evidence and documentation to note details of any perpetrators and relevant information which may prove significant to a police investigation. The pack is designed to be used by members of staff after a shoplifting incident is reported and not for a crime in progress. It is designed to be completed and made available to police for uplift at a convenient time to ensure that all relevant information and evidence is recorded. It is anticipated that this method of recording information will save hundreds of hours of valuable time and impact positively on demand reduction within both the retail sector and Police Scotland. Once the relevant protocols have been agreed by all parties concerned this will be rolled out nationally. The Retail and Tourism workstream also benefits from the arrival of our new seconded fire officer who will be engaging with hotels and other sleeping accommodation under Tourism as well as with shopping centres under Retail in collaboration with Police Scotland seconded officers.
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Development of Retail Statement Pack Scotland’s first Retail and Tourism Conference held in May 2018 in Edinburgh
Development of a new Retail Resilience Award package
Increased focus and drive on Retail and Tourism activities throughout the year
Safe Stay Assured – implementation of new initiative promoting fire safety in premises providing sleeping accommodation
Retail and Tourism
Collaboration between Police Scotland and Scottish Fire & Rescue officers within our Retail and Tourism workstream
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Two new seconded police officers arrived to deliver our expanding Retail and Tourism workstream
Engaged with businesses and external partners on reduction of UFAS
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Secure Supply Chain
As ever, 2018/19 has been a very busy year within the supply chain workstream. This year has seen the first full year of the newly formed Secure Supply Chain Scotland (SSCS) which, like Dr Who, has gone through one of its occasional transformations, a different face, but with the same goals, objectives and ambitions. The group have been delighted to be able to welcome three new members to the organisation in Peel Ports, Forth Ports and Scotmid. The two port organisations represent many of the port management companies along the east and west coasts of Scotland and these include the two biggest ones carrying the majority of cargo, located at Grangemouth and Greenock. Their presence within the group bring a different dimension to the membership with additional views, skills, priorities and information that are all important in maintaining the safety and security of the supply chains in and out of Scotland, and beyond. Scotmid are the first company to join SSCS from the retail sector and will hopefully be followed by many more. Whilst the main focus of business is on their stores, the reliance on the supply chain is clear for all to see and they recognise the benefits of being part of the group. The ‘B’ word has been at the forefront of our minds throughout the year as negotiations and delays in deciding the manner and timing of our exit from the EU were continually postponed with little or no guidance available whilst the confusion remained. In order to try and mitigate this, SSCS set up a working group to look at the common or not so common issues and to provide them with a forum to discuss possible solutions and any best practice that could be adopted. We were able to engage closely with staff from HMRC who have been helpful from a customs and excise perspective, highlighting the potential changes and providing links to documents and information that are useful to members. This engagement continues. During the year, members have been able to enjoy some interesting and very informative presentations at their meetings. These have included topics such as track & trace of goods and vehicles from AET Ltd, the potential for blockchain systems in the sector presented by RSA Insurance, Immersive Training Apps from Droman Solutions and the possibilities for using drones in commercial settings from Aerial Scotland.
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Secure Supply Chain
Whilst the centre and the SSCS group have a particular focus on Scotland, the SBRC association with SCRIP (Supply Chain Risk Industry Partnership) gives the centre the opportunity to promote its services, training and advice on a national and potentially international platform
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One area of supply chain security that remains an issue is that of safe and secure parking. The SSPG (Scottish Safe Parking Group) have over the last year agreed on a 5-point strategy which they are now engaging with departments within Scottish Government and other Statutory Organisations such as Scottish Enterprise to take a coordinated approach to finding a sustainable resolution to this issue. Supported by SBRC, the work of this group is now being widely recognised, the profile of the issue is being raised and its impact on many aspects of the economics of our country, the security of both goods and particularly drivers and the environmental impacts of indiscriminate and uncontrolled parking are all now being addressed under the one umbrella group. After the severe weather events in February and March of 2018, SBRC were invited to be part of the debrief process between government departments, roads agencies and blue light organisations to identify any lessons that could be learned from the incidents. Given the profile and position of SBRC we were asked to hold an event which would engage with the business community to ensure that the messages and preparations would be understood and businesses large and small had the information and tools to prepare better and recover quicker from any future situations. We held the event in January 2019, supported by SESTRAN and TACTRAN, two of our Regional Transport Partnerships, and were oversubscribed by delegate numbers and so for the first time from our new home we provided delegates unable to attend, with a live stream of the event and the facility to ask questions of the panel in real time. The event was an overwhelming success and we will endeavour to deliver similar events on different topics in the future. The event also provided us an opportunity to promote the Scottish Government’s Fair Work Charter, the work of the Regional Resilience Partnerships and existence of the CSSC platform for mass messaging of important information to designated sector or subject leads. Whilst the centre and the SSCS group have a particular focus on Scotland, the SBRC association with SCRIP (Supply Chain Risk Industry Partnership) gives the centre the opportunity to promote its services, training and advice on a national and potentially international platform. SCRIP have launched their website at www. SCRIPartnership.com which provides the industry with a single portal for advice, best practice and
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information on partner events and news. Since its inception in 2017 membership and reputation have continued to grow and it is now a recognised and respected voice within the logistics industry which has been due in no small part to the involvement of SBRC staff and the SSCS members. One other area of business within the workstream is through the Secure Transport Forum. This forum looks at passenger transport security through its members from the bus companies, train companies, ferries and taxi federation. After discussions with BTP, the Forum have taken forward a Cross Modal Community Intelligence initiative which involves the development of an App which will allow staff from each transport sector to report anonymously, via their mobile phones, any forms of suspicious or criminal activity. Initially, interest will be focused in particular, on activities that may be connected with people trafficking, child sexual exploitation, drugs trafficking and waste crime. Liaison is also taking place with Police Scotland about how the information will be collated, analysed and circulated to the appropriate agency for action. It has also been recognised that feedback to staff is important, letting them know that the information which has been submitted, has been actioned, and the outcome of any intervention. As you can see, there is a great deal of activity within the workstream with projects that can make a positive difference to the safety and security of transport networks.
During the year, members have been able to enjoy some interesting and very informative presentations
SSCS 1st Anniversary
Recognised 5-point Secure Parking strategy
Severe weather preparations
Secure Supply Chain Scotland
Working Group to establish Brexit preparations
Expanding & diversifying membership
Examination of emerging trends Cross-Modal Community Intelligence Initiative
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Events
Retail event Scottish Business Resilience Centre, in partnership with Scotmid Co-operative and Royal Bank of Scotland, were delighted to announce Scotland’s Retail & Tourism Conference 2018 – Managing the Risk. The Conference took place on 4th May 2018 at Royal Bank of Scotland, Gogarburn, Edinburgh. As both, retail and tourism sectors share the same consumers within their local communities and further afield, the overarching aim of the conference was to bring together small and medium-sized enterprises from the retail and tourism sector to explore risks to their businesses and how they could identify and manage them effectively. An excellent suite of speakers from Police Scotland, Digital Tourism Scotland and our sponsors Scotmid and RBS delivered unique and insightful inputs throughout the day. The event was opened by Daniel Johnson MSP. Delegates attended breakout sessions where they learned about current and emerging threats that their businesses might face and what actions they might take to prevent them were explored. The sessions covered fraudulent transactions, insider threat from staff vulnerability, human trafficking and a safe night-time economy. The conference also provided attendees with advice on how to overcome threats related to the ever-growing digital world, from cyber-security to managing digital reputation.
the Parliament and of course to Cabinet Secretary for Justice Humza Yousaf MSP, Chief Constable Iain Livingstone, our Chairman and Director of Droman Paddy Tomkins and Robin Tombs of YOTI for their insightful speeches and continuous support to the centre.
Cyber Awards SBRC’s annual search for innovation among the cyber leaders of tomorrow attracted global sponsors for their 2018 Scottish Cyber Awards. This was the third annual ceremony and quickly attracted support from headline sponsor CGI, one of the world’s biggest independent IT and business consulting services groups, along with the Clydesdale Bank, Symantec, Accenture and Trend Micro. All sponsorship opportunities for the awards sold out in record time which is testament to how quickly this event has gained in popularity. The event was held at the Sheraton Hotel in Edinburgh recognising businesses, academics and individuals for their commitment to enhancing Scotland’s world-leading reputation in the fight against cyber-crime.
Extreme Weather The SBRC hosted an Extreme Weather Business Resilience Workshop in February 2019 at their offices in Oracle, Linlithgow. The event was a sell out and included speakers, from the Met Office, Police Scotland, Transport Scotland and RBS.
On the 19th of September 2018, SBRC welcomed its members, partners and supporters to their Annual Parliamentary Reception, which was held at the Garden Lobby of Scottish Parliament.
The aim of the event was to provide delegates with a clearer understanding of the alert messaging and weather warnings provided by various organisations and government bodies in the lead up to and during an extreme weather event, and then to be able to use this knowledge to review their own Business Continuity plans in respect of extreme weather events.
Special thanks goes to Margaret Mitchell MSP who kindly welcomed SBRC to
SBRC plan to hold another event next year.
Parliamentary reception
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Industry leaders from the retail and tourism sectors across Scotland attended Scotland’s Retail & Tourism Key members, Conference 2018 partners and influencers attended an evening of networking and celebration at our 2018 Parliamentary Reception 400 guests & 11 category awards presented at the Scottish Cyber Awards 2018
Lead event sponsorships from RBS, YOTI, CGI, Clydesdale Bank, Symantec, Accenture and Trend Micro
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Over 300 guests and in excess of 50 venues recognised at the National Best Bar None Scotland Awards 2018
Events
Over 80 delegates attended our Extreme Weather event with speakers from the Met office, Police Scotland, Transport Scotland and RBS
Event attendance from senior figures from law enforcement, Scottish Government, private businesses and academia
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Marketing Marketing andand membership membership
Marketing We started the year working on an exciting partnership project with Droman Solutions, with the brand development and launch of our new joint venture - Constellate Apps – offering immersive training apps to help prepare and protect organisations of all sizes, that are engaging, cost-effective and scalable. Our first app – ‘GDPR – Accredited Training’ - was launched in July alongside a brand-new website, social media channels and promotional literature. During the summer, we were delighted to work with YoungScot to appoint two digital marketing apprentices who worked with us on a number of social media and video projects. In October, this skillset was brought in-house on a permanent basis with the appointment of a Digital Marketing Coordinator, further growing and strengthening the SBRC marketing team. Our Curious Frank brand received a re-fresh in December including the development and delivery of a new-look website and the launch of a dedicated YouTube channel. We also introduced a brand-new podcast series – Curiously Frank: Your cyber security podcast – as part of our 2018 festive campaign. Communications success remained a key focus for the team and through our continued partnership with Holyrood PR, we celebrated national coverage on the Scottish Cyber Awards, new appointments, our Curious Frank secure gaming guide and our relocation to the Oracle campus, amongst many others. We ended the year strong with over 15,000 visitors to our website during this time, further cementing our position as a trusted source for business
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resilience advice and guidance, reaching as far afield as Australia, Canada and the United States. Over on our digital channels we continued our support for partner communications and took part in a variety of world awareness days and national campaigns. After making digital media improvement a key focus for the year, we were delighted to see increased activity and engagement with an increase in both Twitter and LinkedIn followers and over 1,500 YouTube views. We also achieved continued success with our seasonal newsletter and worked on a new and improved SBRC weekly update to members and the wider business community.
Membership Our dynamic membership base saw further growth this year, with a considerable increase in members under our Secure Supply Chain and Cyber workstreams. Throughout the year we were delighted to see our members support the work that we do through event sponsorship and attendance, and as ever, our Annual Parliamentary Reception in September was a great opportunity to catch up with our members, old and new. We are dedicated to continually reviewing our membership offering, and with the recent appointment of our new Membership Engagement Manager, we are looking forward to working more closely with our members and working together to improve and strengthen our membership offering. Our members are the lifeblood of SBRC and we would like to extend a heartfelt thanks to each and every one and look forward to continued partnership and collaboration going forward.
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Worked with YoungScot digital marketing apprentices
Brand development and launch of Constellate Apps
T E R R O R IS M
Launch of first immersive app – ‘GDPR – Accredited Training’
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Launch of first podcast series – ‘Curiously Frank: Your cyber security podcast’ Curious Frank brand re-fresh
Continued membership growth
Marketing and membership
New and improved SBRC weekly update
Increased Twitter and LinkedIn followers
Over 15,000 website visitors during the year
National press coverage for Scottish Cyber Awards, new appointments and SCOTTISH our relocation to Oracle Campus in AWA R DS 2 0 1 8 Linlithgow
CYBER PROGRAMME
Continued success with seasonal newsletter
1,500 YouTube views
www.scottishcyberawards.co.uk
#ScotCyberAwards18
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Key members, partners and influencers attended an evening of networking and celebration at our 2018 Parliamentary Reception
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CAN DO Places and Spaces (www.candoplaces.org) works with community groups to take over redundant buildings to create a CAN DO Space for collaboration and co working. The aim is to enable, inform and inspire these groups, with an emphasis on maximising the entrepreneurial opportunities presented by footfall in Scotland’s town centres. This pledge was developed collaboratively with stakeholders and is complementary to commitments made in the Town Centre Action Plan. Working with groups across Scotland, as well as veterans groups, the programme has created a scaleable model to assist inclusive growth across urban and rural Scotland. CAN DO Places 2018-19 continued to work with existing and new community groups as they acquire buildings and convert them into co-working spaces. The outcome of the CAN DO Places (CDP) programme is a better understanding, by community groups and economic development agencies, of how redundant buildings can become economically active again through the development of CAN DO Places and Spaces where collaborative and co working spaces are formed. In 2018-19, CDP ran a series of meetings and discussions with a wide variety of councils and groups including Glasgow City Council, Dundee City Council, the Cultural Enterprise Office, Creative Scotland, Community Shares Scotland and Young Enterprise Scotland. These meetings involved both detailing benefits of bringing redundant buildings back to life through the creation of collaborative co working CAN DO Spaces and gathering information on these organisations understanding of co working spaces and community driven economic development. In May, we were delighted to host a workshop called ‘New Life for Empty Buildings’ in Crieff. It offered us the opportunity to showcase the amazing work being undertaken by Crieff Community Trust and tell their story, which has led to the opening of the first co working space in Crieff. Can Do Crieff was officially launched in April 2019 and is currently home to 10 new businesses.
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One of our proudest achievements this year was to provide a suite of
Our posts which feature on our website, newsletters and social
learning materials showing groups how individuals and groups can
media show our readers what can be achieved and provide useful
create a CAN DO Space in their locality. First, we launched our new
information on how to progress a successful community project.
look website, followed by our Can Do Listicles, which are a series of
One of the highlights of this year was our major event, called
posts which provide top tips from the places we have worked with,
‘Community Superheroes v The Blight of Empty Buildings’, held in
to help those setting up or in the early stages of their community
The Tontine Building, Glasgow on 7 February 2019. The event was
project.
to celebrate those who fight to overcome obstacles to making good
In September, we were delighted to launch our new podcast series
use of space. It was also to launch our Enterprise Walkabouts series.
called the Can Do Places Show. This includes our “Can Do Places
The event was attended by 60 people, and was launched by Derek
Secrets to Success…” and “60 Seconds of Inspiration – Top Tips
Mackay, Cabinet Secretary for Finance, Employment and Fair Work.
from…”.
Following the launch and in partnership with community
We have already produced eight photo stories which consist of
organisations, we held a set of three Enterprise Walkabouts
stories/case studies from around Scotland. Our travels have taken
explaining how community activity can embrace economic
the team to several locations so far including Oban, Gorgie and
development and create wealth for communities through the model.
Alexandria. These are remarkable stories from communities out there
These sessions took place in Falkirk, Alexandria and Crieff.
making a difference.
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Ran a series of meetings and discussions with a wide variety of councils and groups Hosted the ‘New Life for Empty Buildings’ in Crieff
Launched our new look website Held a set of 3 Enterprise Walkabouts in Falkirk, Alexandria and Crieff
Hosted the Can Do ‘Community Places! Superheroes v The Blight of Empty Buildings’ event in Glasgow, launched by Derek Mackay, Cabinet Secretary for Finance, Provided a suite of Employment and learning materials Fair Work on how groups and individuals can create a Can Do Space in their locality Produced 8 photo stories from communities making a difference around Scotland
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Can Do Crieff launched in April 2019 Launched our new podcast series called the ‘Can Do Places Show’
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Oracle Campus, Blackness Road, Linlithgow, West Lothian, EH49 7LR w: www.sbrcentre.co.uk e: enquiries@sbrcentre.co.uk t: 01786 447441
ď‚ @SBRC_Scotland ď‚Œ Scottish Business Resilience Centre