3
4
.................................................................................. 7 ..................................................................................................................... 9 1.
OVERVIEW OF PERFORMANCE .................................................................................................... 9
1.1 CHIEF EXECUTIVE’S FOREWORD ................................................................................................... 9 1.2 ABOUT US ................................................................................................................................. 12 1.3 OUR STRATEGY ......................................................................................................................... 13 1.4
KEY ISSUES AND RISKS ................................................................................................................. 15
1.5
PERFORMANCE OF KEY SERVICES ................................................................................................ 16
1.6
COMMUNITY RESILIENCE ............................................................................................................ 20 ............................................................................................................... 23
2.
DIRECTORS’ REPORT.................................................................................................................. 23
3.
COUNCIL OF GOVERNORS.......................................................................................................... 31
4.
MEMBERSHIP AND PUBLIC ENGAGEMENT ................................................................................. 43
5.
STAFF REPORT........................................................................................................................... 50 5.1
OUR WORKFORCE ........................................................................................................................ 50
5.2
STAFF COSTS ................................................................................................................................ 55
5.3
STAFF POLICIES AND ACTIONS..................................................................................................... 58
5.4
ANNUAL NHS STAFF SURVEY ....................................................................................................... 64
5.5
DIVERSITY AND INCLUSION ......................................................................................................... 67
6.
REGULATORY RATING ............................................................................................................... 69
7.
ANNUAL GOVERNANCE STATEMENT.......................................................................................... 71
8.
QUALITY REPORT ...................................................................................................................... 83
9.
REPORT OF THE AUDIT COMMITTEE .......................................................................................... 84
10. OPERATIONAL AND FINANCIAL REVIEW ..................................................................................... 86 11. REMUNERATION REPORT .......................................................................................................... 91 2019/20 ACCOUNTS ....................................................................................................................... 101 Foreword to the accounts ..................................................................................................................... 101 Notes to the Accounts ........................................................................................................................... 108 12. STATEMENT OF THE CHIEF EXECUTIVE’S RESPONSIBILITIES AS THE ACCOUNTABLE OFFICER OF THE TRUST ..................................................................................................................................... 158 13. INDEPENDENT AUDITOR’S REPORT TO THE COUNCIL OF GOVERNORS OF SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST...................................................................... 159 14. GLOSSARY............................................................................................................................... 175
5
6
7
8
9
10
11
• •
• • •
•
12
• • • •
• • • •
•
• •
•
13
•
•
•
• • • •
•
• •
• • 14
• •
• • • • • • • •
• • • • • • 15
• • •
• • • •
16
• • • • •
17
• • • • • •
• • • • • •
18
19
20
21
22
• • •
•
• •
23
•
•
•
•
24
•
o o o o o • • •
o o o o
25
• •
•
26
•
1
Ilona Blue left the Trust as planned on 31 August 2019
27
28
29
30
•
•
• • • • • •
31
32
33
•
•
•
• • • •
34
•
• •
• •
•
35
•
• •
• •
• •
•
36
•
•
•
37
•
•
• • •
38
39
40
41
42
• • •
• •
43
44
45
46
• • • •
47
• • • • • •
48
49
50
51
52
53
54
55
56
57
58
59
60
61
• •
• •
62
63
• • •
• • •
64
65
66
• • • •
67
68
•
•
• • •
• • • • •
69
70
•
• • 71
•
•
•
• •
•
•
72
•
• •
•
•
• • • • • • •
73
74
•
•
•
• •
•
•
75
76
• • •
77
•
•
•
78
•
•
•
•
79
• • • • • • • • • •
80
• • • • • • • • • •
81
82
• • • •
• • • •
83
• • • • •
84
85
86
Trust Income £m 2019/20 HART, 3.5 111, 16.7
Trust Income £m 2018/19 HART, 3.4 111, 14.6 Other, 14.9
Other, 22.7
PTS, 47.5
PTS, 49.7 999, 157.7
999, 145.6
Trust Expenditure £m 2018/19
Other expenses, 68.5
Clinical Supplies and drugs, 3.8
Staff Costs, 137.1
Vehicle fuel, 5.8
87
Capital Investment £m 2019/20
Capital Investment £m 2018/19
Other, 0.6
Other, 0.5
ICT, 2.3 ICT, 2.4 Fleet, 4.1 Fleet, 7.2 Estates, 3.3 Estates, 2.5
88
•
• •
• •
•
89
90
• • • • •
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
-
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
• • • • •
158
159
160
161
162
163
164
165
166
167
168
169
28
84
170
171
172
173
174
175
176
177
178