Superior service, exceptional people

From your first conversation with our friendly reservations team, to our excellent kitchen and bar staff, your cruise director and every local expert, the right people are integral to creating a modern deluxe experience. Our passion for river cruising and dedication to providing a high level of service, is echoed throughout the Emerald Waterways family to ensure your every need is met, all day every day.

Exceptional service on board

Our cruise directors are here to meet your every need

Your happiness is our reward

We want every moment you spend on board to be one of pure indulgence. You’ll notice every one of our attentive crew members maintains the perfect balance of friendly and professional, to ensure every aspect of your cruise runs smoothly. And, with an excellent staff-to-guest ratio, there’ll always be someone available to answer any questions you may have, whether that’s while you’re on board or before your river cruise.

Enjoy delicious on board dining

The best in the business

As much as we want you to be inspired by every destination you visit, we also want to inspire you. Our chefs are experts in their field, while our restaurant, bar and house-keeping team are trained to the highest level. As your personal encyclopaedia, storyteller and translator, your cruise director will share their experiences, to make sure you don’t miss a thing, while our local guides will provide insightful commentaries as you stroll the cobbled walkways, narrow alleys and bustling streets of spectacular cities and quaint towns.