River cruise information

It’s important to feel informed before you set sail. We’ve compiled a selection of our frequently asked questions, from water levels and deck plans to advice surrounding clothing and travel insurance.

If you have a river cruising question that remains unanswered, visit emeraldcruises.com/faq or call us on 888.233.2989, and we’ll be happy to help. On board, our knowledgeable crew will always be on hand to assist, day or night.

River Cruise Cover

Your Emerald Cruises river cruise automatically includes peace of mind River Cruise Cover. Cover may be enacted in the event of a deviation to compensate you for any changes to your itinerary. Should information about potential issues be available before your departure, we will notify you and allow you to make an informed decision about your travel plans. Should the impact happen during your cruise, you will be notified by your cruise director on board that River Cruise Cover has been enacted. Once your cruise is complete, we will review the total number of days disrupted and provide you with a letter upon your return home with the amounts that can be claimed and details of the claims process. We appreciate that you’ve invested a lot of time and funds for your vacation with us, so we want to ensure that we provide you with peace of mind when traveling with Emerald Cruises.