Raven Magazine Issue 4 by Glen Raven

DearReaders:

GlenRaven’sglobalmarketleadershiprequiresthededicated effortsofthousandsofpeoplearoundtheworldeveryday. Frommarketingandhumanresourcestoproductdesignand informationsystems,GlenRavenpeople,inagreatvarietyof ways,playessentialrolesinmeetingcustomerneeds.

Inthisissue,youwilllearnmoreaboutthepeopleandthe servicesthatstandbehindourbrands.GeneralCounselWally Wallacedescribeshowweengageinmarketsaroundtheworld ethicallyandconsistently,whileHumanResourcesVice PresidentChanChandlerdescribestheemergenceofa culturallydiverseGlenRavenworkforce.JohnDuncan,vice presidentofinformationservices,outlinesthetechnologythat linksustoeachotherandtoourcustomers.

LanceCarter,technicaldirectorforStrataSystems,describes theimportanceoftechnicalsupportservicesforourcustomers, whileGinaWicker,directorofdesignforCustomFabrics,offers aninsightintothecreativeprocess.HarryGobble,general managerofournewDistributionGroup,illustrateshowour acquisitionofTheAstrupCompanyandJohnBoyle&Company isbringingusclosertocustomers.

HalHunnicutt,directorofmarketingforCustomFabrics, traceshowwesupporttheSunbrella® brand,whileDavid Corfmat,generalsalesandmarketingmangerforDicksonConstant,describesourmarketingapproachinthehighly competitivemarketsofEurope.LeibOehmig,generalmanagerof GlenRavenCustomFabrics-Americas,outlinestheincredible arrayofsupportservicesneededforperformancefabrics.

JohnCoates,vicepresidentofresearchanddevelopmentfor CustomFabrics,andThierryMosa,salesandmarketingmanager, DicksonCoatings,takeyouinsideresearchanddevelopment processes.Finally,ChiefFinancialOfficerGarySmithidentifies thewaysinwhichweassureourfinancialstrength.

Ihopeyoucomeawayfromthisissuewithabetter understandingandappreciationoftheinfrastructurethatGlen Ravenhasbuiltinsupportofourcustomers.Ourcommitment toinnovativeproducts,industryleadershipandexemplary serviceisdeepandcontinuing.

ThankyouforyourinterestandsupportofGlenRaven,and, asalways,Iwelcomeyourquestionsandcommentsatanytime.

AllenE.Gant,Jr. President

2-3 4-5 6-7 8-9 10-11 12-13 14-15 16-17 18-19 20-21

henIjoinedGlenRaven10yearsago, Iwasthefirstin-housegeneralcounsel thecompanyhadeveremployed.Asthefirst persontofillthisposition,Ienjoyedtheopportunityof definingtherolethatIbelieveanattorneyshouldfulfill withinanorganizationsuchasGlenRaven.

Thereare,ofcourse,theobviousduties–contracts, regulatoryrequirements,trademarkprotection, employmentissuesandhundredsofotherlegaland contractualmatters.Inthisregard,Imanageseveral outsidefirmsthatofferspecializedexpertise.

Whilemanaginglegalmattersiscriticallyimportantto ourbusiness,Iviewtheroleofgeneralcounselmuchmore broadly.Iseemyjobasworkingwithexecutive managementandouroperatingsubsidiariestoframehow weengagewiththemarketplaceinanethical,consistent andcustomer-focusedmanner.

Thevaluesinourcorporatevisionstatementchampioning integrity,quality,innovation,marketing,finance,associates, safetyandenvironmentserveasthefoundationforhow Idefinemymission.Asgeneralcounsel,Iaminaposition toinfluenceeachoftheseareasforthebenefitofGlen Ravencustomersaroundtheworld.Mineisacollaborative approach,offeringadviceandhelpingourmanagement teamsfindthebestwaysofexecutingvariousbusinessplans.

EvidenceofthebroadfocusforgeneralcounselatGlen Ravenisreflectedinmyroleaschairmanofthecorporate MarketingCommittee,liaisontoourNewFrontiers Department,whichservesasourdrivingforcefor innovation,andoversightofcorporatecommunications. Alloftheseresponsibilities,includingparticipationonthe ExecutiveCommitteeandserviceascorporatesecretary

totheBoard,givemeanopportunitytoshapethewaysin whichweserveourcustomersandengageinthemarketswe serveglobally.Mygoalistoencourageinnovativethinking andsounddecisionmakingthatwillengenderconfidence fromourcustomers,tradepartnersandassociates.

Thepositionofgeneralcounselisalsoimportantto increasingthevalueofourgrowingfamilyofbrands, whichcurrentlynumbersmorethan20.Iworkwith otherstodevelopapproachesthatallowustoshare ourintellectualpropertywithcustomersandagrowing listoftradepartners.

Duringthepastdecade,ithasbeenmypleasuretoserve onGlenRaventeamsthathaveimplementedstrategies thatenabledustoserveasavaluedresourcetoour customers–theacquisitionofDicksonSA,discontinuation ofouryarnbusiness,constructionofanewplantinChina andacquisitionoftwonationaldistributioncompanies. Ithasbeenmyroletonotonlyassurethatlegal requirementsweremetwiththesetransactions,but alsotoassistmanagementinachievingthebusiness goalsthatithadsetforthesestrategicinitiatives, whileremainingtruetoourvaluesystem.

Thecomplexitiesofglobalmarkets,thepaceofchange andtheimmediacyofcommunicationshavemadeteamwork, internallyandwithourcustomers,moreimportantthan everbefore.GlenRaven’scommitmenttoabroadperspective fortheroleofgeneralcounselcontinuesalongheritage offairdealings,integrity,creativethinkingandmutually beneficialrelationships.

CarlE.Wallaceisseniorvicepresident,secretaryandgeneralcounselfor GlenRaven,Inc.,apositionhehasheldsince1997.Heearnedbachelor andlawdegreesfromtheUniversityofNorthCarolina,ChapelHill.

“Thevaluesinourcorporatevision

statementchampioningintegrity, quality,innovation,marketing,finance, associates,safetyandenvironment serveasthefoundationforhow Idefinemymission.”

Cultivatinga DiverseGlobal Workforce

ChanChandler VicePresident,HumanResources

Therearemanywaystocultivateaculturallydiverse workforce–recruitment,trainingandregulatory compliance,tonamejustafew.Wefollowallofthose practicesatGlenRaven,buttheprimarydriversforcultural diversitywithinourworkforcehavebeenglobalexpansion andchangesinthemarketsandcustomersweserve.

ThefirstmajorinfusionofculturaldiversityforGlenRaven occurredin1998whenweacquiredDicksonSA.Overnight, weemployednearly1,000Frenchassociates,notto mentionDicksonmarketingrepresentativesdeployed inAsia,theMiddleEastandaroundtheworld.This acquisitionhelpedtoopenourcompanytodifferent waysofthinkingaboutproducts,marketsandcustomers.

Theexpansionofsalesandmarketingpersonnelaround theworldhascontinuedtoenhancetheculturaldiversity ofourworkforce.FromAustraliatoLatinAmericaand fromSwedentoSouthCarolina,GlenRavenpeople comefromallbackgrounds.

Anothermajorinfusionofculturaldiversityoccurred withtheopeningofourChinaplant.An18-month constructionandstart-upprocessgaveourU.S.associates anopportunityforextendedtoursofserviceinAsia,where theyworkedhand-in-handwithChinesecounterparts. Weweregratifiedbyhoweagerourassociateswereto volunteerforserviceseveralweeksatatimeinChinato helpteachnewemployeestheGlenRavenwayofdoing business.TheseU.S.associatesreturnedtoGlenRaven withadeeprespectfortheworkethic,intelligenceand commitmentoftheirnewChinesecolleagues.

Whilegrowthoftheglobaleconomyhasbeentheprimary driverofdiversitywithinourcompany,wehavealso beenchargedwithbringinginnewtypesoftalentto ourcompanyduetochangestakingplacethroughout

thesupplychain.Technicalservicesthathavebeen traditionallyprovidedbyvendorsarenolongeravailable, requiringthatwerecruitadiversityoftalent,fromyarn specialiststoproductandmarketingmanagers.

Allofthesechangeshavegreatlyelevatedtheexpectationswe haveforourassociates.Whilestrongtechnicalknowledgeis required,wealsolookforamarketingandcustomer orientationfromallemployees.Wevaluedisciplinedemployees whoarewellroundedandworkwellaspartofateam.

WearefortunatethatGlenRavenhasearnedareputation asagoodplacetoworkandiswellnetworkedwithinthe industry.Whilewerecruitregularlyfrommanysources, wefindthatseasonedprofessionalsregularlyapproachus whentheyarereadyforacareerchange.GlenRavenalso hasastronginternationalinternshipprogram.

It’snotenough,however,justtorecruitgreatpeople. Youalsohavetoretainthem.GlenRavenhasalsobeen fortunateinthisregard.Ourculturefostersindependence, entrepreneurshipandinnovation,factorsthathaveledto long-termcommitmentsbytalentedassociates.

ThemarketsandcustomersthatGlenRavenservestoday areincrediblydiverse,andit’sourgoaltoassurethatour associatesreflectthisculturaldiversity.Wewillachieve thisgoalbyfosteringaninnovativeculture,takinga globalview,recognizingindividualachievementand givingtalentedpeoplethefreedomtheyneedtoreach theirfullpotential.

WilliamS.Chandler,whocurrentlyservesasvicepresidentofhuman resourcesforGlenRaven,joinedthecompanyin1982instrategic planning,aresponsibilityhecontinuestoday.HeearnedaBachelor ofArtsdegreeinEnglishandanMBAfromtheUniversityofNorth Carolina,ChapelHill.

“ThemarketsandcustomersthatGlen Ravenservestodayareincrediblydiverse, andit’sourgoaltoassurethatour associatesreflectthisculturaldiversity.”

JohnDuncan VicePresident, InformationServices

Linkingeveryone withinformation

Fromproductionplanningtomarketingandfromsenior managementtocustomers,thecommonbondtoday isinformation–notjustinformation,butreal-time, actionableinformationdeliveredinaneasy-to-understand format,24/7,whereandwhenitisneeded,reliablyand efficiently.It’satallorderthatGlenRavenhasembraced.

Duringthepastseveralyears,wehaveinvestedheavily ininformationsystemsthatintegrateourglobaloperations. FeaturinganOracledatabaseandJomarapplications software,thesesystemshaveachievedreliabilitylevels closeto100percent.

Ourmostsignificantdowntimeoccurredin1999whena constructioncrewseveredanelectricallinethattookour Burnsvilleplantoff-lineforsixhours.Bycontrast,arecent earthquakeinChinahadnoimpactonourconnectionwith GlenRavenAsia.

Forourmanagementteams,integratedinformationsystems meantheyalwayshavethereal-timeinformationtheyneed formakingdecisionsrelatedtoinventories,production schedulesandbusinessplans.Forourcustomers,these systemsprovidecurrentinformationonordersfromthe timetheorderisplaceduntildelivery.

WecurrentlyprovideinformationsupportforourNorth Americanoperations,aswellasGlenRavenAsiainChina.

OurFrenchsubsidiariesoperatetheirowninformation systems,whileprovidinganinterfacewithourU.S.data centerfortheconsolidationofinventory,marketingand salesinformation.

Withhardwareandsoftwarelifecyclesofthreetofive years,wearededicatedtoapositionneartheleadingedge oftechnology,butneveratthe“bleeding”edge.Weevaluate potentialinvestmentsbasedoncustomerbenefitsandselect onlythosethatwillresultinsignificantproductorservice improvements.Ourevaluationsincludeindividualhardwareand softwarecomponents,alongwithanassessmentofhowthese elementscanbeintegratedintoourenterprise-widenetwork.

Thecomplexityofourinformationsystemhasnever beengreaterthantoday.Materialresourceplanningfor ourplants,bywayofexample,requiresfactoringina greatdiversityofcolors,styles,materialsandsources. GlenRavenistrulyacustomfabricsoperation,which requiresmoreandbetterinformationthaneverbefore.

IntegrationofTheAstrupCompanyandJohnBoyle& Companyisourtoppriority,alongwiththecreationofan enhanceddashboardreportingsystemforexecutive management.Byspring2008,wewillhavecreateda secondgenerationdashboardreportingsystemthatwill improvemanagement’sonlineaccesstoreal-timeinventory, productionandsalesinformation,whichwillresultinbetter decisionsinsupportofcustomers.

BecauseinformationisparamounttoGlenRavenassociates andtheircustomers,ourInformationServicesDepartment hasadoptedaservicebureaumentality.Everyrequestis givenimmediateconsideration,andwesetprioritiesbased oncustomerneeds.

WithinformationservingastheglobalglueforGlenRaven, consistent,timelyaccesstodatamustbeagiven.Through acollaborativeapproachwithourassociates,closerworking relationshipswithcustomersandadisciplinedapproachto theintroductionofnewtechnology,GlenRaven’sinformation infrastructurewillcontinuetokeepeveryonelinked.

JohnDuncan,vicepresidentforinformationservices,hasbeenwith GlenRavenfor23years,servinginavarietyofmanagementpositions. Heearnedabachelor’sdegreeineconomicsformEastCarolinaUniversity.

John Duncan

LanceCarter TechnicalDirector, StrataSystems

O Consulting, Selling,Serving

urcompanyisheavilyinvolvedinconsultative sellingbecauseofthetechnicalnatureofoursoil reinforcementproducts,genericallycalled “geogrids”andbrandedasStratagrid®.Thetremendous numberofvariablesineachapplicationandthecritically importantwaysinwhichourproductsareusedrequirea specializedsalesapproach.Whenyouarecreatinga90-foot retainingwallforretentionofasteepslopeatashopping center,thereisnomarginforerror.

Ideally,oursalesorganizationoradistributorwillidentifya residentialorcommercialdeveloperwhoneedsourassistanceat theearlieststagesofsitedevelopment,whetherit’sashopping mall,multi-familycomplexorsingle-familysubdivision.This approachallowsustohelpguidesolutionsforsteepslopeand retainingwallconstructionfromtheverybeginning.Noone knowsourproductsbetterthanwedo,andwecanaddthe greatestvaluetheearlierweengageinaproject.

Inothersituations,wearecalledinaftertheproject hasbeendesignedandisoutforbid.Inmanyofthese situations,wecanuseourtechnicalknowledgetosuggestan alternatedesignthatisequallyormoreeffectiveat acostsavingstothedeveloper.Ourexpertisein“value engineering”isextremelyimportanttodevelopers.

Thedemandforourproductsandourexpertiseisgrowing asdevelopersseekoutcreativewaystobuildonsitesthat maybelessthanideal.Inonesituation,weassisteda developerwitha93-footretainingstructurethatallowed himtomoveforwardwithalargeretailshoppingcomplex thatwouldnothavebeenpossibleotherwise.Weroutinely workonretainingstructuresthatare20to30feetorlarger.

Notonlydoweprovideconsultationtoengineersand developers,ourtechnicalstaffisalsoresponsibleforproviding technicaldataonourproductstotheengineeringprofession andassuringthequalityofourproducts.Wepromotethe technologyofsoilreinforcementthroughthedistributionof technicalinformationandinvolvementinindustryassociations thatpromotethedevelopmentofnationalstandards.

Intermsofqualityassurance,ourdiversifiedportfolioof soilreinforcementproductsareexpectedtoperformfor 75to100yearsorlonger,whichrequiresextensivetesting, includingreviewbyoutside,independentlaboratories. Wereviewtheuseofourproductsinawidearrayof situations,includingvarioussoilconditionsandproduct combinations.Thisinformationhelpsusspecifytheright productforeachapplication.

Theresourcesthatwebringtomarketbeginwithour researchanddevelopmentandmanufacturingfacilitiesin NorthCarolinaandGeorgia.Ourinvestmentinindustryleadingtechnologyallowsustoofferuniqueproductswith alongtrackrecordofreliability.Wealsohaveexperienced salesandtechnicalrepresentativeswhocoverallofthe U.S.,andareavailabletoassistdevelopers,engineersand ourteamatcompanyheadquarters.Theyalsoprovide additionalexpertiseinprojectdesign.

Whenitcomestogeogridtechnology,acombinationof state-of-the-artproductsandseasonedexpertiseiscritically important.Ourleadershippositionintheindustrywill continuetobebasedontheseessentials.

LanceCarteristechnicaldirectorwithStrataSystems,afirmspecializing ingeogridtechnologythatwasacquiredaspartofJohnBoyle&Company. AregisteredprofessionalengineerandagraduateofVirginiaTechincivil engineering,Carterhasmorethan15yearsexperienceinengineering andconstructionproducts.

Lance Carter

Changing Sunbrella®’s Stripes

GinaWicker DirectorofDesign,CustomFabrics

nthesummerof2004,TheWashingtonPosthome sectionpublishedafeaturestoryundertheheadline “Sunbrella® ChangingItsStripes.”Thearticledescribed howAmerica’sfavoriteperformancefabricbrand,long associatedwithsolidcolorsandbroadstripes,wasevolving.

“Insunroomsandplayrooms,ondining-roomchairsand kitchenbanquettes,afabricispromisingtosingle-handedly destroythedreadedduoofindoorcatastrophes–stainsand fading–thateventuallymarseverychairandcouch,”ThePost wrote.“Takingaimatfamily-friendlyinteriors,Sunbrella,the companythathasbuiltitsreputationondeckawningsand boataccessories,hopesnowtoupholsterourhome’sinteriors.”

ThemetamorphosisforSunbrellafabricschronicledbyThe Postiscontinuingapace,theresultofadvancingtextiles technologyanddesigninspirationsgleanedfromaroundthe world.Jacquardweaving,innovativeyarncombinationsand advancedfabricfinisheshavechangedthelookandfeelof Sunbrellafabrics,allunderthecarefulstewardshipofour dedicatedGlenRavendesignteam.

Ourteamiscomprisedofthemosttalentedgroupof designersthatIhavehadthepleasuretoworkwithinmy20 yearsintheindustry.Eachofthembringsauniquetalent, individualexperienceandunbridledenthusiasmtotheteam. Wetraveltheglobeinsearchofthenextbigtrend.Maison& ObjetinParis,DecositinBrusselsandHeimtexinFrankfurtare majorEuropeantradeshowsthatweattend.Wealsoparticipate inNeoconinChicagoandHospitalityDesignExpoinLas Vegastostayintunewithcontractandhospitalitymarkets.

Theseshows,alongwithcorecustomerevents,suchasthe CasualFurnitureMarketinChicago,InternationalHome

FurnishingsMarketinHighPoint,IndustrialFabrics AssociationInternationalExpoandInternationalBoat BuildersExposition,makeitpossibleforourteamto understandtrendswithindifferentmarketsegments.

GlenRavendesignersplayanactiveroleinestablishing colortrendsthroughparticipationintheColorMarketing Group.Wenotonlyattendeachconference,welead workshopsthathelpdefinethetrendsfortheupcoming seasons.ThissummerIwasaskedtogiveapresentation oncolortrendsfortheoutdoorroomatthegroup’s SoutheasternRegionalConference.

Becausetheinteriordesigncommunityishungryfor beautifulperformancefabricssuchasSunbrella,weare nationalindustrypartnersintheAmericanSocietyof InteriorDesigners.Itiscriticalthatweknowand understandthechallengesoftheinteriordesigncommunity sothatwecanproduceproductsthatmeettheirneeds.

Oneoftheuniquethingsaboutourdesignersishowclosely theyworkwiththeircustomersandwithoursalesteam,which givesthemwonderfulinsightsintothemarketplace.Each designerhasauniquesenseofstyleanddesigncombinedwith adeepunderstandingofindividualcustomerneeds.

Althoughourdesignjobischallenging,itisrewardingwhen wesatisfyacustomer’sneedforexclusivedesignsorwhen wepresentanewfabrictointeriordesignersormagazine editorsandtheycan’tbelievethatit’sSunbrella.

GinaWickerisdirectorofdesignforGlenRavenCustomFabrics,apositionshe hasheldfornearlyfiveyears.SheearnedadegreeintextilesfromN.C.State UniversityandaMastersofBusinessAdministrationfromDukeUniversity.

“Jacquardweaving,innovativeyarn

combinationsandadvancedfabric finisheshavechangedthelookand feelofSunbrellafabrics,allunderthe carefulstewardshipofourdedicated GlenRavendesignteam.”

Everybusinesssearchesforinnovativewaystobuild customerrelationships.Planningmeetings, newsletters,regulare-mailmessages,phonecalls, golfoutings–younameitandvirtuallyeverybusinesshas triedallofthesetechniquestosustainandbuildclose relationshipswithclients.

GlenRavenisnoexception.Wefieldmarketing representativesforallofourmarketsegments,issue publications,overcommunicateateveryopportunity,travel thousandsofmilestoattendtradeshowsandenjoyaround ofgolfortwoeachyear,allwithagoalofstayingcloseto ourcustomersinordertobuildrelationshipsandgain insightsintochangingneeds.

WithouracquisitionandmergerwithTheAstrupCompany andJohnBoyle&Companywehavemadeaquantum leapingettingclosertoourawningandmarinecustomers. Whileinthepast,wesuppliedAstrupandBoylewith fabrics,whichtheysoldtocustomers,theresponsibility fordirectcustomersupportnowrestswithGlenRaven, andwewelcomeit.

CreationoftheGlenRavenDistributionGroupwillbringus inclosercontactwithourcustomersthaneverbeforeinour 127-yearhistory.Wehaveassumedthisresponsibilitywith confidencebecauseofthedepthandbreadthofresources offeredbyBoyleandAstrup.Formorethan100years, thesecompanieshavebeeninthedistributionbusiness, changingwiththetimes.Theyhavebuiltastrongnational infrastructurefocusedonthetimelydeliveryofproducts andtheprovisionofqualityservice.

AtransitionteamatGlenRavenhasoverthepastfew monthsreviewedtheresourcesofthesetwoindustry leaders.Wehavelookedforwaystobringoperations

togetherandleveragetheircombinedresourcesforthe benefitofourcustomers.Thetransitionteamhasidentified numerousopportunitiesforastronger,moreefficient operationthroughthepoolingofresources.

Creatingamoreefficientdistributionorganization, however,isjustthebeginning.Wearealsobeginningto appreciatehowourcombinedresourcescancontribute toenhancedinventorycontrolandproductavailability. Asmanufactureranddistributor,weareinapositionto haveacomprehensiveviewofproductinventories,from thefactorythroughservicecentersandwarehouses. Wewilltranslatethisknowledgeintoenhancedservice.

Beyondsupplychainmanagement,closerrelationshipsopen upthepotentialforthecreationofinnovativenewproducts andservices.Wecanlearnfirst-handwhatourcustomersneed andwhattheircustomersaredemanding.Workingtogether, wecanimproveexistingofferingsandlaunchnewproducts.

Gettingclosertocustomersiscertainlyanexercisein relationshipbuildingandcultivatingtrustandloyalty. TheGlenRavenDistributionGroupwillpursuethese avenues,butwewilltakethisprocessseveralsteps beyondthataswell.

Ourvisionforthefutureisoneinwhichwekeepmarkets growingforthebenefitofeveryone,notonlybecausewe operateanefficientsupplychain,butbecauseweareclose toourcustomersandtotheultimateuserofmanyofour products,theconsumer.

HarryGobble,generalmanageroftheGlenRavenDistributionGroup,is a28-yearveteranwithGlenRaven,primarilyinsalesandmarketingroles, includingdirectorofmarketingforCustomFabrics.HeearnedaBachelor ofSciencedegreeinbusinessmanagementfromVirginiaTech.

“Beyondsupplychainmanagement,

closerrelationshipsopenupthepotential forthecreationofinnovativenew productsandservices.”

HalHunnicutt DirectorofMarketing, Customfabrics

A buildingthe sunbrella® brand

nindustry-leadingbranddoesn’thappenbyaccident.

Ithastobedefined,communicated,supportedand innovated.Mostimportantofall,asuccessful brandmustberepresentedinawaythatisconsistentwith itsvaluesandrelevanttoitsaudience.

SuchisthestoryofSunbrella®.Itwaslaunchedin1961with avisionofbecomingthepreferredstandardforawning fabricsamongtradeprofessionals.Overthepast46years, productinnovationhasextendedSunbrellaintoavarietyof applications,includingmarinecanvas,convertible automobiletopsandupholsteredfurnitureforinsideand outsidebothhomesandbusinesses.

Today’sSunbrellaisnottheproductitwasin1961.Continuous investmentsinresearchanddevelopment;productionand processimprovements;andamarketingteamthatcontinually asks“Whatif?”haveenhancedperformancewhileexpanding thecolor,stylingandconstructionrange.Sunbrellacontinuesto improveandbecomemoreusefulwithtime.

Alongtheway,wehaveconsistentlyfocusedoncreatingthe mostdurable,bestperformingfabricavailableforaparticular enduse.WeonlyusethenameSunbrellawhenthefabric fulfillsthatpromise.Customersandconsumersknowthat theycantrustSunbrellaandthatGlenRavenwillsupportthat promisetotheirsatisfaction.Theresultingawarenessand preferenceforSunbrellaisthefruitofourbrandstrategy.

Intermsofbrandsupport,GlenRavenhasbuiltthe Sunbrellabrandthroughconsistenttradeandconsumer advertisingthatbeganwiththeproductlaunch46yearsago andhasgrownsteadilyeversince.Mediaadvertisingin tradeandconsumermagazinesreachesmorethan 41millionpeopleannually.

Closelyassociatedwithadvertisingareshowhome sponsorships,whichinclude12signaturehomescoast-tocoastthisyear,backedbyleadingconsumershelter publications.Eachshowhometypicallyattracts20,000to 30,000visitorseachandallowsconsumerstoexperience Sunbrellainapplication.Sunbrellareachesmillionsmore throughprominentdisplaysineditorialspreadsbythe magazinesthatsponsorthehomes.

WesupporttheSunbrellabrandthroughanongoingpublic relationsprogram.Productplacementsandfeaturestory mentionswillreachmorethan100millionreadersthisyear. Writersandeditorswhospecializeinhomefurnishings knowandrespectSunbrellaasevidencedbytheamountof editorialspacedevotedtothebrand.

Otherbrandsupportincludesparticipationinleadingtrade shows,suchasIndustrialFabricsAssociationInternational, InternationalBoatBuildersExpo,CasualFurnitureMarket andtheHospitalityandDesignExpo.GlenRavenhas dedicatedmarketmanagersforawning,marine,casual furniture,residentialfurnitureandcommercialfurniture wholeadproductdevelopmentandmarketingfortheir respectivemarkets.

TheinfrastructuresupportingSunbrellaandallofGlen Raven’sbrandscontinuestobuildonthe127-yearhistoryof thecompany’sleadershipandintegrity.Brandstrategyis criticaltooursuccess,andyoucancountonGlenRavento keeptheSunbrellabrandhealthyandgrowing.

HalHunnicuttisdirectorofmarketingforGlenRavenCustomFabrics. HunnicutthasbeenwithGlenRavenfor12years,includingservicein strategicplanning,brand,productandaccountmanagement.Heearned BachelorofSciencedegreesfromtheUniversityofNorthCarolina, ChapelHillandNorthCarolinaStateUniversityandanMBAfromUNC.

HalHunnicutt

Davidcorfmat generalsales&marketing manager,dickson-constant

ithsubstantialmanufacturingfacilitiesnear Lille,France,manypeoplearesurprisedtolearn thatweviewourselvesasamarketingcompany. Thisviewisnottodiscountourmanufacturingcapabilities, whichareworld-class,buttoemphasizethatmarketing, brandingandproductdifferentiationareessentialinEurope andinallofthemarketsweserve.

Ourmarketingstrategyiscomprehensive,includingconsumer andtradeadvertising,showroomdisplays,designsoftware, Internetpresenceandsampling,allsupportingapush-pull strategyforDickson® andSunbrella® brands.Researchand developmentandsamplingfallunderourmarketingumbrella, andwesupportanawningdealernetwork.AtDickson,we providefulldistributionservicesaswell.

Wemarketintoextremelycompetitivemarkets,particularlyin Europe,whichmeansthatbrandrecognitionandcreativity arecritical.BecauseofthestrengthoftheDicksonbrandfor awningfabricsandSunbrellaformarineapplications,wecan providepremiumofferingsforallofourcustomers.

Ourcreativityinmarketingshinesthroughinourads, includingarecenttelevisionspotthatintroducedacostumed character,“Mr.Sun,”whocanbeheldatbaywithawnings madefromDicksonfabrics.Anothercreativemarketing elementthathasbeensuccessfulforusisasoftwareprogram thatallowsconsumerstoillustratetheapplicationofawnings withDicksonfabricsfortheirhomes.Thisprogramnotonly showsthedesign,butalsogeneratesadetailedcostestimate.

Fromastrategicpointofview,oneofourmostimportant marketingprogramsisournetworkmarketingprogram StoristeAgreeDickson(SAD),whichtranslatesas“Dickson OfficialDealer”program.Welaunchedasimilarprogramin 1988andreinvigoratedtheeffortin2006withthecreationof SAD,whichconsistsof170awningdealersacrossFranceand inBelgiumandtheNetherlandswhohaveagreedtosupport thiscooperativemarketingventure.Eachofthedealersfeatures DicksonfabricsanddisplaystheSADlogoinlocaladvertising, oninstallationvehiclesandthroughmarketingmaterials.The programisscheduledtoexpandintoSpainandItalyin2008.

SADmembersbenefitfromournationaltelevisionadvertising program,whichnoneofthedealerscouldaffordworking independently.Eachnetworkmemberhasexclusiverights totheuseoftelevisioncampaignslocally.Inaddition,weoffer marketingkitsthatenabledealerstouseournationaladvertising programonalocalbasisandtomerchandiseawningsatretail.

SADnetworkdealershaveaccesstoanexclusiverange of20fabricsandcanalsouseacustomdesignWebsite thatprovidesmorethan10,000customawningestimates toSADdealerseachyear.

MarketinginEuropeisallaboutcreativity,partnerships andpushingandpulling.Continuedsuccessinthesuper competitivemarketsaroundtheworldrequirescreative thinking,continuousinnovation,strongbrandsandthe abilitytoearnconsumerloyaltyandtrust.OurSADnetwork goesalongwayinhelpingtoachieveallofthesegoalsfor theultimatebenefitofourcustomers.

DavidCorfmatisgeneralsalesandmarketingmanagerforDickson-Constantin Wasquehal,France.Hejoinedthecompanymorethan12yearsagoandhasheld avarietyofpositionsinexportservices.CorfmatattendedbusinessschoolinParis.

Anageofmasscustomizationisatrendthathas beenpredictedformanyyears.Futuristsenvision apointinhistorywhenconsumerswillhave thousandsofchoicesforvirtuallyeveryproduct,all madepossiblebytechnology.

AtGlenRavenCustomFabricswearerapidlyapproaching masscustomization,withthousandsofSKUspassing throughourAndersonmanufacturingfacilityeachyear. Withtheincreasingnumberofcolors,styles,productsand markets,theword“Custom”inournamehastakenon evengreatersignificance.

Resourcestosupportamasscustomizationoperationsuchas oursareextensive.ItallbeginswiththeAnderson manufacturingfacility,a1-million-square-footvertically integratedoperationthatremainsoneofthemostmodernand highlyautomatedinthetextileindustry.Firstopenedin1995, wehavecontinuedtoinvestinthisfacility,includingarecently announcedthree-year,$20millionimprovementprogram.

Inadditiontomanufacturing,theAndersonfacilityishome forqualityassurance,researchanddevelopment(which iscoveredelsewhereinthisissue),productresource planningandnumerousothersupportfunctions.Therecent consolidationofourElberton,Georgiajacquardweaving operationintotheAndersonfacilityhasresultedinamore efficientoperation.

BeyondtheAndersonfacility,CustomFabricshasanumberof otherresourcesthatarevitaltoourbusiness.Thedesigngroup, alsodiscussedinthisissue,providesstylingandcolorinspiration andhasoneofitsteammembersassignedtotheAnderson plant.Thiscloseworkingrelationshipbetweendesignand manufacturinghelpsassurethatnewcolorsandpatterns areauthenticallytranslatedintothefabricsweproduce.

AlsomaintainingacloseworkingrelationshipwithAndersonis marketing,whichHalHunnicuttdescribesinanarticleinthis issue.OurAndersonplantisanessentialpartofourmarketing story,andourcustomersenjoyvisitingtheplant,whichwillsoon featureanexpandedshowroomforthedisplayofourproducts.

Duringthepastfewyears,wehaveaddedmarketmanagers toCustomFabrics,givingusadedicatedfocusonawning, marine,furnitureandcontractmarkets.Ourmarket managerskeepusinclosecontactwithcustomersand markettrendsandchampionresearchanddevelopment.

Wealsohaveanexperiencedsalesandmarketingteam thattravelsthecountry,workingwithawningandmarine fabricatorsandOriginalEquipmentMakers(OEMs).This teamservesasoureyesandearsinthefieldandprovides anessentialservicelink.

OtherresourcesfromCustomFabricsincludeteamsincustomer service,financeandproductsampling.HarryGobble,whois headingournewlyformedDistributionGroup,haswrittenan articleforthisissuethatdescribeshowdistributionserviceswill bringusintocloserrelationshipswithourcustomers.

GlenRaven’ssuccess,andthesuccessofourcustomers, hasbeenbasedonourabilitytoidentifyandserveprofitable nichesinavarietyofperformancefabricsmarkets.When youareanicheplayer,itrequiresanincrediblearrayof diverse,nimbleandtalentedresources.Weareproudtohave theseresourcesavailabletoourcustomersaswecontinue topromotethe“Custom”inGlenRavenCustomFabrics.

An18-yearveteranwithGlenRaven,includingserviceassitemanagerfor theAnderson,S.C.facility,LeibOehmigisgeneralmanagerofGlenRaven CustomFabrics-Americas.HeearnedaBachelorofSciencedegreein managementandanMBAfromClemsonUniversity.

“GlenRaven’ssuccess,andthe successofourcustomers,hasbeen basedonourabilitytoidentifyand serveprofitablenichesinavariety ofperformancefabricsmarkets.”

JohnCoates

VicePresident, Research&Development, CustomFabrics

esearchanddevelopmentisaprocesswithnoend. Canwecreatefabricsthataremoredurable,more comfortable,moreattractiveandmoremarketable?

Theanswertoallofthesequestionsis“yes,”whichiswhy weinvestheavilyinresearchanddevelopmentyear-in andyear-out.

OurR&Dresourcesareextensive,includingresearchlabs atourmanufacturingfacilities,independentresearchservices intheU.S.,EuropeandAsia,university-basedresearch centersandoutdoortestingfacilities.

Intermsofin-housecapabilities,wehavethelargestcollection ofweatheringstationsthatIamawareofintheindustry.We cansimulateyearsofenvironmentalexposurewithinhours aswedevelopnewproductsandtweakexistingfabrics.

Weturntoindependentresearchcentersforspecialized testingcapabilities,suchasflameretardencyorbasicpolymer chemistry.Outsidelabsarealsoimportantwhenweneed independentverificationofin-housetestresults.

UniversitylabsincludeClemsonUniversityinSouthCarolina, N.C.StateandtheInstituteforTextileTechnologyinNorth CarolinaaswellasresearchcentersinEurope.Affiliations

withuniversitiesgiveusaccesstospecializedtesting equipmentaswellasexposuretothebestandbrightestminds infabricstechnology.Internshipsofferstudentsreal-world experiencesandprovideuswithopportunitiestocomplete specializedstudies.

Outdoortestingfacilitiesallowustoexposeourfabricsto real-worldenvironmentalconditions,suchasacidrain,that cannotbeduplicatedinlabs.TestingfacilitiesinFloridaand Arizonaprovideextremesinsunexposure,withFlorida offeringtheaddeddimensionofhighhumidity.Wearealso workingwithanoutsidetestingcenterinColoradothatuses mirrorstointensifysunexposure.

GlenRavenmarketmanagersdrivethedevelopmentprocess, conveyingcustomerandmarketopportunitiestoourtextile engineerswhospecializebymarketsegmentandmanagethe developmentwork.Wealsoprovideourengineerswith“free time”duringwhichtheyareencouragedtopursuetheirown innovativeideas.

WefindthatitisidealtohaveR&Dfacilitieslocatedwithin manufacturingcenters.ThecloseproximityofR&Dand manufacturingspeedsthecommercializationprocess andassuresacrosspollinationamongmarketing,R&D, production,sampleweavingandqualityassurance.We runmorethan400trialseachmonthatourAnderson, SouthCarolinafacilityalone.

Researchanddevelopmentrepresentsasubstantialand essentialinvestmentbyGlenRaveneachyear.Ourcustomers looktoustoimproveourexistingproductsintermsofstyling andperformanceonacontinualbasis.Customersalsorelyon usforasteadyflowofnewproducts,andourowngoalisto generate25percentofourannualsalesfromnewofferings.

R&D–aprocesswithnoend.Thisisacommitmentthat servesasafoundationforGlenRaven’ssuccessandgives ourcustomersconfidencethattheycanlooktousforthe next“bigidea.”

JohnCoatesisvicepresidentofresearchanddevelopmentforGlenRaven CustomFabrics.AgraduateofN.C.StateUniversityinindustrialengineering, CoateshasbeenwithGlenRavenfor12years.

JohnCoates

W

ithalong-standingreputationforthelatestin leading-edge,fabric-basedsolutions,research anddevelopmentistheheartandsoulofDickson Coatings.Wehavethedisciplinetoevaluatehundredsof opportunitiesandselectthosewiththegreatestpotential.We alsohavetheresourcestotakeeachopportunityfrom conceptthroughdevelopmentandultimatelyto commercialization.

Werelyonourmarketmanagersforacontinualflowofnew ideas,andmembersofourmanagementteamregularlyattend internationaltradeshowswithagoalofidentifyingniches. EverypotentialdevelopmentprojectisfilteredtotheDickson Coatings’salesandmarketingteamwhereweevaluatethem basedonafewsimplequestions–canwecreateaproduct thatnooneelseoffers,willcustomersseethisproductasa value-addedoffering,arerawmaterialsreadilyavailable,is themarketforthisproductgrowingandcanwemanufacture thefabricatagoodreturnontheinvestment?

Ifaproposedprojectmeetsallofthesecriteria,itstillmust competewitheveryotherpotentialopportunity.Werequire thatallofourdevelopmentprojectsfitonasinglepiece

ThierryMosa Sales&MarketingManager, DicksonCoatings

ofpaper,whichmeansthatweevaluateeveryopportunity againsteveryotheropportunitysothatonlythebestofthe bestmakeittoarelativelyshortlistofpriorities.

AfteraprojectisclearedforR&D,weassignatechnicalteamof chemicalandtextileengineersandassistantsateitherourSt. ClairorourPTLdivision,dependingonthemarketsegmentand application.OurR&Dlabshavevirtuallyallofthetesting equipmenttheyneedin-houseforproductdevelopment–flame retardancy,strength,durability,color,weld-ability,UVresistance andclean-ability.Forourmediafabrics,wehavealsoacquired digitaltechnologyfortestingprintabilityandimageclarity.

Thisdisciplinedapproachservesuswell.Forexample,following thismethod,ourSt.ClairdivisioncreatedtheEvergreenlineof mediafabrics,whichnotonlyoffersexcellentprintclaritybut requiressubstantiallylessenergytomanufacturethanother bannermaterialsanddoesnotcontainheavymetals.Leading retailersandprominentpublicspaceshaveselectedEvergreen fabricsforcolorful,detailedbannerapplications.

Withthisapproach,ourPTLdivisioncreatedafabricfor thetireindustrytofacilitatethehandlingofextrudedrubber. Specificallydesignedforthisapplication,ourtirelinerfabrics notonlyimprovematerialshandling,butarealsoreusable, resultinginsignificantcostsavings.Mostoftheworld’smajor tiremakershaveadoptedourproduct.

TherearethreesecretstooursuccesswithR&D–market managerswhomaintainclosecontactswithcustomers andprovideinsightsintoglobalmarketneeds;substantial commitmenttoR&Dintermsofexperiencedengineersand testingequipment;andadisciplinedapproachthatrequiresus tosetourprioritieswithinaworldofopportunities.

TheultimatedriversforR&DatDicksonCoatingare ourcustomerswhodependonusfornewideasthatcan supporttheirgrowthoverthelongterm.Itisatremendously importantresponsibilityandthemostexcitingpartofour business–identifyinganeed,creatingasolutionandseeing itgrowandprosper.

ThierryMosa,salesmanagerforDicksonCoatingsinFrance,hasbeenwithGlen Ravenfor10years.Heholdsamaster’sdegreeinpolymerscienceengineering.

ThierryMosa

Assuring financial strength

GarySmith ChiefFinancialOfficer

IamoftenaskedaboutthesourceofGlenRaven’s financialstrength.Thereisnotonesource,butmany.We haveinvestedheavilyinourbrandsovermanyyears, focusingprimarilyontheSunbrella® brand,creatingvalue thatiswellacceptedbyconsumers.

Wemakedecisionsbasedonfacts,notemotion,andwehave beensuccessfulinanticipatingthefuture.Wewereamong thefirsttoexittheapparelbusinessbeforeoff-shore competitionbecamedominate.WebuiltourAndersonplant atatimewhenmosttextilemakerswereretreating.

WhileGlenRavenisfinanciallyprudent,wehavethecourage totakecalculatedrisks,providedthereissubstantialupside potential.PurchasingDicksonSAgaveusaleadingmarket shareofawningfabricsinEuropeandaccesstonewglobal markets.ConstructionofabusinesscenterforGlenRaven AsiainChinaisopeningupAsianmarkets.Ouracquisitionof TheAstrupCompanyandJohnBoyle&Companyiscreating opportunitiesforproductandserviceinnovation.

Innovationhasalsobeencentraltoourfinancialstrength. SupportfortheSunbrella® brandandacontinualflowof newproducts,fromEvergreenmediafabricstoworkplace protectiveapparel,allowustocapitalizeonprofitableniches.

Ourstatusasaprivatelyheldcompanycontributestoour financialstrength.Wemakedecisionsbasedonthebest long-terminterestsofourcustomersandourcompany,not ontheexpectationsofWallStreet.Wearemoreconcerned withincreasingshareholdervalueoverthelongtermthan quarterlyearningsstatements.

Asacompanysteepedinintegrity,ourfinancialandtrade partnerscanunderstandandtrustwhatwesay.Ifanything,

weerronthesideofovercommunicating.Wewanteveryone wepartnerwithtofullyunderstandeachnewventure.

Whileouroperatingunitsareresponsibleforfinancialresults, GlenRaven’sfinanceteamplaysakeysupportrole.We continuallyassistthebusinessunitsinevaluatingfinancial resultsandinterpretingwhatthenumbersmean.Ourteamis inagoodpositionforsuggestingpotentialoptionsfor businessstrategyandoperationaladjustmentswhennumbers trendoffplan.Wehaveconsistentlysupportednewcapital investmentswhencompellingcasesarepresented.

WehavebuiltastrongfinanceteamatGlenRaven, dedicatedtoassuringourcontinuedfinancialstrengthtothe benefitofourcustomers.Overtheyears,wehave emphasizedtherecruitmentandretentionofprofessionals withsignificantbusinessexperience,includingCPAs.

ThemostsatisfyingaspectofservinginfinanceatGlenRaven isseeingthenumberscometolife.Ourteamworksclosely withthebusinessunitsinassessingrisksandmakingstrategic decisions.Whenacommitmentismadetomoveforwardwith anewstrategyoracapitalinvestment,ourfinance professionalsareanintegralpartofthedecisionprocess.

SowhatisthekeytofinancialstrengthatGlenRaven? Thereisnosinglekey;rather,itistheresultofcustomerfocuseddecisionmaking,collaboration,integrity,innovation, commitmenttobranding,anticipationofchangeand, ultimately,courage.

GarySmith,seniorvicepresident,treasurerandchieffinancialofficerjoined GlenRavenin1998asdirectoroffinanceforCustomFabricsandDickson. Acertifiedpublicaccountant,SmithearnedaBachelorofSciencedegreein businessadministrationfromtheUniversityofNorthCarolina,ChapelHill.

“Asacompanysteepedinintegrity, ourfinancialandtradepartnerscan understandandtrustwhatwesay. Ifanything,weerronthesideof overcommunicating.”

Affirming Vision,Values

I

nthisissueoftheRaven,youhavehadanopportunity tohearfromthepeoplewhostandbehindGlenRaven’s globalportfolioofinnovativeproducts,servicesand brands.Asthesecommentariesillustrate,ourcompany continuestochangeinagreatmanyways,yetremains centeredonourstatementofvisionandvalues.

Whetherit’sthedevelopmentofinnovativenewfabricsfor automotiveinteriorsorcare-freeresidentialupholstery,our focusisultimatelyonenhancingthelivesofglobal consumersthroughtherelentlessdevelopmentand marketingoftheworld’smostinnovativesolutions.Core valuesofintegrity,quality,innovation,marketing,finance, associates,safetyandenvironmentserveasGlenRaven’s globalcompassinachievingourmission.

GeneralCounselWallyWallaceremindedusofhowweare expandingbusinessrelationshipsaroundtheworldwith integrityinthewaythatwetreatourcustomersandstand behindourproductsandservices.Acorporateculturethat encouragesculturaldiversityamongourassociatesis

helpingtoassureourcompetitivenessinglobalmarkets,as notedbyHumanResourcesVicePresidentChanChandler.

InformationServicesVicePresidentJohnDuncandescribedhow ourcommitmenttoquality-enhancingtechnologyhasbeen extendedintoinformationsystemsthatarecrucialtothe managementofourglobalorganization.Theincreasedsophisticationofthetechnologybehindourproductsmakestechnical customersupportmoreimportantthanever,accordingtoLance Carter,technicaldirectorforourgeo-gridspecialistStrataSystems.

Ourinnovation-focusedcultureinspiresustobuildenduring brands,productsandmarkets,andfuelsthecreativityofour Sunbrella® designgroupheadedbyDirectorGinaWicker. Creativityisalsoevidencedinappropriateacquisitionsthat enableustodemonstratepioneeringleadershipunderthe managementofHarryGobble,generalmanager,Glen RavenDistributionGroup.

CustomFabricsMarketingDirectorHalHunnicuttand Dickson-ConstantGeneralSalesandMarketing

ManagerDavidCorfmatremindedusof theimportanceofamarketingculturebased onsatisfyingcustomerandconsumerneeds.

OurGlenRavenCustomFabricssubsidiary, undertheleadershipofGeneralManager–AmericasLeibOehmig,bringsallofthese elementstogetherinanorganizationthat motivatesustomakequalityanintegralpart ofeveryproductandservice.

ResearchanddevelopmentspecialistsJohn CoatesandThierryMosaofferedinsights concerningourcommitmenttoadisciplined andcontinuousfocusoninnovation.Itisthis obsessionwithinnovationthatdrivesusto bringnewideastomarketaheadofour customers’currentneeds.

Intermsoffinancialstrength,Chief FinancialOfficerGarySmithdescribedhow weinvestinopportunitiesthatofferlongtermgrowth,secureourglobal competitivenessinpremiummarket segmentsandleverageourgrowthincore competencies.

AsAllenGantnotedinhisintroductionto thisissue,GlenRaven’scommitmentto innovativeproducts,industryleadershipand exemplaryserviceisdeepandcontinuing. Wehopeandtrustthattheseriesof commentariesfollowingAllen’slettermakes thiscommitmentcometolifeforyou.

GLENRAVENEXECUTIVECOMMITTEE Lefttoright:SteveEllington,generalmanager,GlenRavenCustom Fabrics-Global;AllenGant,president;GarySmith,chieffinancialofficer;HaroldHill,generalmanager, GlenRavenTechnicalFabrics;WallyWallace,generalcounsel(seated);HarryGobble,generalmanager, GlenRavenDistribution.

2020QUESTVISIONSTATEMENT

GlenRavenwillenhancethelives ofglobalconsumersthroughour relentlessdevelopmentand marketingoftheworld’smost innovativefabric-basedsolutions.

COREVALUES:

INTEGRITY

Aboveallelse,integrityintheway wetreatourcustomersandstand behindourproductsandservices.

QUALITY

Absolutededicationtoqualitythat exceedscustomerexpectations:

▪ Motivatingustomakequality anintegralpartofeveryproduct andserviceweoffer

▪ Committingustothenever endingpursuitofqualityenhancingtechnology

▪ Makingqualitythetoppriority ofeveryjob,everyday

INNOVATION

Werecognizeinnovationasthe singlegreatestcompetitive advantageforourselvesandfor ourcustomers:

▪ Committingtoadisciplined andcontinuousfocuson innovation

▪ Drivingustoseekoutnew solutionsaheadofour customers’currentneeds

▪ Creatingasenseofurgencyin successfullybringingnewideas tomarket

MARKETING

Amarketingculturebasedon understandingandsatisfying customerandconsumerneeds:

▪ Inspiresustobuildenduring brands,productsandmarkets

▪ Leadsustomakeappropriate acquisitions

▪ Demandsthatwedemonstrate pioneeringleadership

FINANCE

Soundmanagementthatensures ourfinancialstrengthand stability:

▪ Securesourglobal competitiveness inpremiummarketsegments

▪ Leveragesgrowthinourcore competencies

▪ Investsinopportunitiesfor long-termgrowth

ASSOCIATES

Respectforassociateswhoare skillfullytrained,highlymotivated andrewardedforexceedingthe needsofourcustomers.

SAFETYANDENVIRONMENT

Stewardshipofthesafetyofour associatesandthehealthofour environmentwhilebeinga responsibleworldcitizen.

GlenRaven,Inc. GlenRaven,NCUSA 336-227-6211

France

Dickson-Constant Wasquehal,France 33-3-20455959

DicksonSt.Clair Saint-Clairdela Tour,France 33-4-74835100

Italy

Dickson-Constant Gaglianico,Italy 39-015-249-63-03

Spain

Dickson-Constant Barcelona,Spain 34-93-635-4200

Germany

Dickson-ConstantGmbH Fulda,Germany 49-661-380820

Scandinavia

Dickson-Constant NordiskaAB Göteborg,Sweden 46-31-500095

LatinAmerica

Sunbrella/Dickson FortMyers,FLUSA 239-466-2660

SouthAfrica

Sunbrella/Dickson PortElizabeth,SouthAfrica 27-41-4844443

NorthPacificRim

Sunbrella/Dickson HongKong,China 852-2317-6390

SouthPacificRim

Sunbrella/Dickson Sydney,Australia 61(2)997-44393

China

Sunbrella/Dickson Shanghai,China 86(21)6294-7668

GlenRavenAsia

Suzhou,JiangSu,China 86(512)67638100