Do you know what is stored in your organization’s e-files? Is the information appropriate? Is it searchable? Does it comply with internal policies? What types of records are managed? What information needs to be retained and for how long?
Welcome to Information Analytics and Remediation Webinar Paragon Solutions, Inc. Proprietary -1-
Agenda
• Business Drivers • About Paragon Solutions • The Solution
• Use Cases and Demo • Business Outcomes
• Questions
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Information Chaos 57%
37%
26%
Of organizations have become more conscious of the business risks of poor information management and records keeping. Of respondents are not confident that their electronic records have not been modified, deleted or inappropriately accessed.
In of organizations have undeleted records beyond their retention period have affected a court case, twice as often weakening it rather than strengthening it.
20%
36%
55%
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Of respondents have more than 50 discovery cases a year for regulatory or legal issues. 13% deal with more than 120 cases per year. Do not have any legal hold procedures, and a further 9% have a hold policy for paper records but not for electronic records.
Have a hold policy for “electronic records�, only 35% include all active electronic documents.
AIIM 2011 – ECM State of the Industry 2011
Records Management Drivers What would you say were the two main reasons that triggered your organization's decision to plan a Records Management system? (N=176 planning or implementing) 0%
10%
20%
30%
40%
50%
60%
70%
Part of our planning for information management in general Risk assessment against our compliance procedures Desire to reduce/rationalize our paper records storage Advice from an auditor or regulator Experience of a court case or investigation Because SharePoint provides some RM features as standard Other
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AIIM Industry Watch: E-Discovery and ERM, 2010
Content Chaos is the Number One Driver What would you say are the TWO most important ERM issues or current projects for you 0% 10% 20% 30% 40% right now? (N=550) Managing emails as records Dealing with the content chaos in our file-share Implementing a dedicated ERM system Agreeing on a corp. classification scheme/fileplan
E-Discovery Setting agreed corporate retention policies Long term archive Enterprise search
Back-conversion of existing paper records Implementing records management in SharePoint Managing high-volume application-created records Integration of multiple repositories
Implementing Manage-in-Place Managing social media content Moving to a SaaS or Cloud model Outsourcing email management Outsourcing electronic records management
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AIIM Industry Watch: E-Discovery and ERM, 2010
Investigative Matter Management via EMC Source One Kazeon Unified solution that provides governance for electronically-stored information (ESI) throughout its lifecycle as a record and enables search, extraction, and production of relevant information for regulatory, litigation, or other investigative purpose.
Feature • Proactive retention and disposition • Version controls and document immutability • Evidence/content hold and retention • Evidence/ content tied to workflows and business processes
Benefit • Reduced information volume • Accelerated time to decisions • Unified information management • Enables compliance, audit, and investigation security • Reduced process cost and complexity
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Making Information Governance Actionable with EMC - SourceOne eDiscovery – Kazeon - SourceOne Discovery Manager
- SourceOne File Intelligence
- Documentum Retention Policy Services - Documentum Records Manager
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- SourceOne for File Systems - SourceOne Email Management - SourceOne for Microsoft SharePoint
Paragon Solutions’ Introduction
Paragon is an enterprise information management solutions company that helps firms leverage information assets to achieve better business results.
Corporate Facts • • • • • •
National Coverage Global Clients NJ Headquarters Dual-shore Development CAGR 20+% Privately owned, 29-year history
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A Preferred Partner of EMC
Best IIG Solutions 2010 Digital Mailroom for Claims HC Legal Contracts Management
INSURANCE & HEALTHCARE
LIFE SCIENCES Paragon Solutions, Inc. Proprietary -9-
FINANCIAL
Paragon’s Information Governance Competencies Paragon commits to investing in core competencies to create an integrated and clientfocused organization that anticipates the evolving needs of our clients’ business priorities
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Questions on Your Mind What unknown content resides on my storage systems (File shares, collaboration applications, laptops)? •
Is the content appropriate?
•
Is the content searchable and secured?
•
Is there sensitive or confidential content?
Can the organization comply with internal policies? What is the cost and risk of unmanaged content? Do we have an archive strategy for information? Can content without business value be safely deleted? What information needs to be retained and for how long? Paragon Solutions, Inc. Proprietary - 11 -
What is the Solution? IARs Information Analytics and Remediation (IARs) • The systematic analysis and categorization of unstructured information • Based upon inputs from corporate polices, records management, legal and Paragon best practice • Understand information value, evaluate risk, and ensure compliance.
Increase compliance – identify unmanaged content not in alliance with your corporate records, legal or IT policies.
Compliance
Decrease legal costs – data maps and ESI discovery, destroy legacy information past its value. Reduce length of time involved with discovery of responsive material.
Auditing
Manage Storage --Understand how storage is being utilized Paragon Solutions, Inc. Proprietary - 12 -
IT Storage
Litigation Costs
IARs Use Cases
Information Technology
Legal
Corporate Compliance
IT Storage utilization
Identify high risk information across your enterprise
Enforce Corporate Compliance
Email Management and Interrogations Decommissioning of Legacy systems
Litigation Analysis Early Case Assessment
Accelerate Records Management Program
Seeks to have quick/accurate responses for inquiries
Seeks consistent policy enforcement for acceptable use
Consolidate Repositories
Seeks cost saving benefits
Disposition of legacy information/non records
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IARs Methodology 1. Assessment & Awareness Assess current state business processes and information policies
Index content and gain intelligence as it is created, Build indexes (metadata & full text) 2. Analyze Business Rules Driven Analytics - Classify files based on meta-data, keyword content and pattern matching (Age, owner, location, file type, etc.) Business value, Legal, RM, security risk, intellectual property, PII, PCI 3. Reports
For example‌ Data Mapping; Custodianship; Ownership; Risk; Corporate Policy, Social Security Number, PII 4. Action Policy based actions ‌ Consolidate, Archive, Dispose, Manage, Tag, Litigation Hold Paragon Solutions, Inc. Proprietary - 14 -
IARs Process Flow Enables educated decision-making and policy creation….supports the Records Management & Information Governance program development Information Areas Business Rule Development: • Legal • Taxonomies • Operational Rules • Records Management • Corporate Policies • Methodology
Laptops and Desktops File Shares Email Servers Documentum MS SharePoint
Analytics
Assessment
Centralized archiving
Records Management
Consolidate Systems
Archiving
Clean up/Remediate Tag information/Collection/ Hold Management
3rd Party Archives Content Management
Disposition
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De-dup Current Info Stores
Records Management Program Acceleration Use Cases 1. Records Management Remediation – Identification, Classification & Tagging
2. Official vs Non Records - Remediation of Copies
3. Litigation Response and Preservation Support
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Use Case 1 – Records Remediation Business Challenge
While many organizations may feel their Records Management Program is robust when applied to paper records, those same organizations struggle with applying policies to electronic records and documents over file shares, document and collaboration management systems, or remote and office computers. The challenge is to quickly identify records, apply the right retention periods, and move those records into the system of record and under governance.
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Use Case 1 - Outcomes Records Remediation Outcomes: •
Programmatically implement and enforce your Records Program
•
Defined Business Process for Ongoing Information Analytics and Remediation
•
Graphical Charts of Non Compliance Risk Areas
•
Strategy Plan for Information Governance (People, Process, Tech)
Key Benefits Current State Understanding Gain insight into unmanaged content
Reduce overall risk Remediating action Programmatic Enforcement Paragon Solutions, Inc. Proprietary - 18 -
Poll Question
Does your organization effectively manage unstructured data and disposition in according to stated policies?
1 – High Confidence 2 – Medium Confidence
3 – Low Confidence 4 – No Confidence
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Use Case 2 – Official vs Non Records Business Challenge Documents are created in organizations everyday. Documents are often emailed to multiple recipients, reviewers, and users of the information and stored locally on personal computers or onto shared drives where the official record is never filed or declared. Duplicate files lead to “information bloat�, resulting in an increased risk for noncompliance with records policies, inefficient searching and increases in expenditures in IT storage.
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Use Case 2 - Outcomes Official vs Non-Records Outcomes: •
Programmatically implement and enforce Compliance Initiatives
•
Current State Analysis of Policy Compliance
•
Graphical Charts of Non Compliance Risk Areas
•
Defined Business Process for Ongoing Compliance Auditing
•
Strategy Plan for Information Governance Key Benefits
(People, Process, Tech)
Current State Understanding Remediate duplicates Reduce overall risk
Programmatic Enforcement
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Poll Question
Where is your organization most at risk with unmanaged information? 1 – File Shares 2 – Remote Laptops 3 – Document Management Systems 4 – 3rd Party or Cloud Storage 5 – All of the above
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Use Case 3 - Litigation Hold Response and Support Business Challenge A pharmaceutical company faced possible noncompliance with regulations for drug labeling. It was critical for the Records Manager to effectively support this discovery requests. To that end, a repeatable and defensible process needs to be deployed by the organization to minimize the risk of: • Spoliation • Over-collection and costly review of documents • Inadvertent release of privileged materials • Adverse judgments for failure to produce
Litigation response plans enable the organization to communicate: • Scope of a Litigation Hold and manage responses • Identify and manage custodians • Identify a data map of Electronically Stored Information (ESI) and repositories Paragon Solutions, Inc. Proprietary - 23 -
Use Case 3 - Outcomes Litigation Hold Response and Support Outcomes:
• • •
• •
Ensures that both the collection and acquisition of data are done in a defensible manner Discovery Response Plan Reduces expenses and mitigates risk throughout the litigation support processes Aids the legal team in determining relevant custodians Supports early case assessment through heightened knowledge of data volume and its location
Key Benefits Repeatable, Defensible, Documented Process Early Case Assessment
ESI Data Maps
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Poll Question
Do you consider your organization’s Litigation Hold and Litigation Readiness Processes effective at protecting the organization?
1 – High confidence 2 – Medium confidence
3 – Low Confidence 4 – No confidence
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Building Consensus – Winning Strategies with Multiple Stakeholders Budget Building – Many stakeholders for ROI for projects • Lowered cost for eDiscovery, less risk of over-producing, faster Early Case Assessment
• Lowered cost for file share storage by remediating unneeded documents
Legal
Privacy /Compliance
IT
Records Management
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• Understand where your PII lives, take steps to reduce risk
• Apply retention schedule to electronic records, comply with published policies
Questions?
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