Will An Answering Service Improve Your Corporate Image? Your company’s image is communicated in every interaction with every individual. From the marketing material distributed to potential clients to the email communication leaving your outbox, each touch-point with your client will communicate your business image. But, no matter how much effort you put into curating the most ideal presentation, it will all be in vain if your very first impression is that of a voice recording. Businesses across the globe are looking for a cost-effective way to provide that very first impression to potential clients. Many small businesses erroneously choose to purchase a toll-free number and install an automatic greeting, hoping it will be enough to provide a decent first impression. But skimping on your first impression to potential clients is risky! Research shows that 9 out of 10 potential clients prefer to hear a live voice on the line and will hang up on an automatic recorded message system. That is business heading to your competition! Many small businesses, home-based businesses, and start-up companies don’t have the budget or call volume for a full-time receptionist. And certainly you have more important matters to attend to than field your business’ telephone calls! However, that doesn't mean that your business can't receive your customers' calls with professionalism and reliability, even when you aren't able to get to the phone. At a fraction of the price you’d pay a receptionist, you can get the corporate image boost of a real-live person answering your calls while releasing you to attend to the business you have on your plate. Answering services are the ideal solution for small business, start-ups and home base businesses! Your customers will be greeted by a friendly live person who will direct the caller to the proper user.
With the right answering service, you can rest assured that you have true professionals answering your calls. That first impression will leave a positive impression on your potential customers. Imagine your clients placing their orders with you and hanging up the phone thinking “Wow, that was so helpful, pleasant, and professional!� An answering service provides the basic credibility that a pre-recorded message cannot convey. It conveys a sense of respect of the caller’s time and in turn encourages respect for the legitimacy of your business. When a polite, friendly person answers the call, customers are more connected to your business and are more likely to spend their money with you!
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