COMPLAINTS AND GRIEVANCES Hospice of Charles County encourages the active participation in decision making by the patient and family caregivers. We are committed to excellence in the quality and delivery of services. We encourage you to voice any concerns or complaints to the members of your hospice team so that they can address. If you find that you need to escalate your concern and/or if you wish to file a formal grievance, please contact the Director of Quality Improvement at 443-837-1518 and you will receive a return call by the next business day. We will explain our formal grievance resolution process of investigation. You also have the right to contact the following agencies to register a formal complaint: Maryland Department of Health, Office of Health Care Quality 7120 Samuel Morse Drive, Second Floor Columbia, MD 21046-3422 Phone number for hospice: 800-492-6005 Online submission form: https://health.maryland.gov/ohcq/Pages/Complaints.aspx Email: complaints.ohcq@maryland.gov Accreditation Commission for Health Care 139 Weston Oaks Court Carry, NC 27513 Phone: 919-785-1214 Fax: 919-785-3011 www.achc.org For those with Medicare insurance, you may also contact: Livanta’s Medicare Helpline for Maryland at 888-3964646. They only accept requests for their immediate advocacy informal review process through a phone call.
FINAL 2/16/2021
