Hull College Welcome Book
Hull College Hair and Beauty Welcome book
Sept 2015 SD/KW
Page 1
Hull College Welcome Book
Welcome to the School of Hairdressing, Beauty Therapy and Catering .
This e book had been produced, to help ease you into College life. You will meet new faces and visit various departments within the College. As a member of our School you will be expected to work hard, remain motivated, work together as a team and take responsibility for your own learning. Remember: As in all walks of life the more you put into your course, the more you will get out of it! An Induction Programme has been designed to help you settle into the course; this e book is a guide. If there is any information you need, and it is not in here then ask any one of your tutors. They are here to help you. Good Luck!
Department Information Sept 2015 SD/KW
Page 2
Hull College Welcome Book
The Beauty Therapy School is situated on the 4th, 5th and 6th floors in the main building at Queens Gardens. The Hairdressing and Beauty Therapy Reception is on the 5th Floor – so head there if you are lost!
Useful Telephone Numbers Add to your contacts in your phone now!!
Sept 2015 SD/KW
Page 3
Hull College Welcome Book
Hull College – Main help desk 329943 Hairdressing Reception 598870 Beauty Staffroom 598857 Tracey Mathers Learning Coach 598866 Internal extension numbers Body room 2650 Facial room 2651 4th floor salon 2207 Nail room 2143 Make up room 3476
A beauty salon is a relaxation area, all staff, students and clients must have their phone on silent. The appropriate use of mobile technology is encouraged in all our learning environments.
Sept 2015 SD/KW
Page 4
Hull College Welcome Book
Meet the team
Management and Curriculum Leaders Nicola Allison: Head of School
Sept 2015 SD/KW
Page 5
Hull College Welcome Book
Terrie Fletcher: Teaching learning assessment manager
Sept 2015 SD/KW
Page 6
Hull College Welcome Book
Prue Gibson: Curriculum Leader for Beauty Therapy
Sept 2015 SD/KW
Page 7
Hull College Welcome Book
Beauty Therapy Course Leaders
Sandi Draper: Course leader for VRQ level 2 Beauty Therapy 16-18
Sept 2015 SD/KW
Page 8
Hull College Welcome Book
Kathy Newiss: Course Leader for VRQ Level 3 Beauty Therapy Techniques (General) and Beauty Therapy (Massage)
Sept 2015 SD/KW
Page 9
Hull College Welcome Book
Amanda Reeve: Course Leader VRQ Theatrical, Media and Special Effects Make Up.
Sept 2015 SD/KW
Page 10
Hull College Welcome Book
Kerry Wray:
Course Leader for Level 2 VRQ 19+ and Beauty Therapy
Sept 2015 SD/KW
Page 11
Hull College Welcome Book
Beauty Therapy Teaching Team Jo Johnson
Lecturer
Lynne Morton
Lecturer
Brenda Ward
Lecturer
Technicians Elaine Bolder
Technician part time
Michelle Hillaby
Technician part time
Cloe Whitehead
Assistant Technician part time
Vicky Thompson
Assistant Technician part time
Helen Kirk
Assistant Technician part time English and Math’s Course leaders
James Waudby
English Lecturers
Carole Okey Terrie Fletcher Faith Williams Math’s Lecturers Kathy Newiss Diane Dolby Receptionists Sam Lewis
Receptionist/Sales Assistant Business Support Office
Alison Blackmoore Debbie Thompson
Sept 2015 SD/KW
Page 12
Hull College Welcome Book
College Health and Safety Smoking is not allowed in the College apart from certain allocated areas. Illness or Accident If you feel ill or there is an accident inform a tutor or inform the staff at Reception who will get help from a First Aider ext. 3939. If you are away from College because you are ill please let your tutor and student coach know before 9am ext. 2166. Known medical must be disclosed to your tutor confidentially. Fire Alarms When the fire alarms sound continuously all students, staff and visitors must leave the building as quickly as possible without running. Your tutor will inform you where the assembly point is for your site. At Queens Gardens stand well away from the building. Intermittent ringing indicates a fire in an adjacent building and is a warning not to enter. Safety You must follow the instructions of your tutor to protect yourself and other students. Always use the protective clothing and equipment and stick to the safety procedure when using potentially dangerous equipment. You are not allowed to use any equipment unless trained and given permission by a member of staff. Alcohol and Illegal Drugs are not to be brought into any part of college. If you bring illegal drugs or alcohol into the College we will have to ask you to leave your course. Mobile technologies are encouraged to be used appropriately to support learning.
Sept 2015 SD/KW
Page 13
Hull College Welcome Book
Static Electricity Static electricity can cause problems in Beauty Therapy and Hairdressing Salons.
The body is a conductor of electricity and when a metal object is touched by the therapist during or after treatment if he/she is wearing thick soled shoes, walked on carpet or touched synthetic materials e.g. bedding, this MAY result in what could feel like a familiar electric shock. Problems caused by static electricity in the salon include: 1 Shocks when removing blankets from couches. 2 Shocks obtained after walking around on synthetic fiber carpets and then touching a metallic object such as the till, lamp, couch, metal equipment. 3 Synthetic overall not pre-treated to prevent static build up (e.g. use fabric conditioner). 4 Attraction of dirt particles to inside of hemline. 5 Difficulty of styling fine hair with non-metallic brushes and combs. Some people are more prone to receiving static electric shocks than others. To prevent this happening try the following: • wear thin soled shoes • use fabric conditioner • use hair conditioner • do not wear jewellery • when working around the couch, before preparing and remaking the bed and touching metal objects, gently kick the foot of the bed to release any static build up into the atmosphere. Sept 2015 SD/KW
Page 14
Hull College Welcome Book
Hull College Equality, Diversity and Safeguarding Statement Equally Different - Be part of the solution!
Hull College Equality, Diversity and Safeguarding Statement The Hull College Group is committed to providing an environment that promotes and celebrates equality of opportunity and diversity. We expect and support learners and staff to work together to overcome any form of discrimination or harassment risk. We actively demonstrate our shared college values; every individual has the right to be respected and this should always be reflected in our language, behaviors and actions. E- Excellence R- Respect I – Innovation C - Celebration The College is fully committed to supporting Equal Opportunities. We celebrate the diversity of our learners and staff and work together to achieve the following objectives: o No unfair or unlawful discrimination will be applied in education, training or employment opportunities o Our diverse college community will be fairly represented at all levels within the college o All learners are entitled to a safe and healthy environment o The needs and interests of our diverse college community will be fairly represented within the curriculum offered by the college o The monitoring and review of our approach will be shared with learners, encouraging feedback and ownership. During your course induction you will be provided with further information about Equality, Diversity and Safeguarding within the college and what you can do to contribute to this work and make a difference. If you see or are aware of discriminatory behavior or actions taking place, we are here to help. Please contact your course tutor, you’re learning mentor or the Learner Support Services Manager. The matter will be taken seriously and will be investigated. A copy of the College Equal Opportunities and Diversity statement, Race Relations Policy, Personal Harassment Policy and Anti Bullying Statement are available for any learner to read in each of the Learner Support Service Centers, the Student Handbook, Student Union Headquarters and website pages, and the Student Common Room, Queens Gardens. These documents are also available in alternative formats upon request at these centers or from the Marketing department. Alternatively they are available through the college Moodle and Portal systems. Sept 2015 SD/KW
Page 15
Hull College Welcome Book
Are you ready to learn???? In the salon:A clean and well pressed overall must be worn. Come prepared with your kit, pen, portfolio, paper and mobile device. Hair should be well groomed, long hair secured back off the face. One small pair of studs and a wedding band is the only acceptable jewellery. Facials piercings must be replaced with a plastic retainer. Female students should wear facial make-up and have wellmanicured nails. Male students should be clean shaven or beard trimmed, smart in appearance with clean, well-manicured nails. Flat, black comfortable shoes should be worn Body odour should be curtailed by a combination of regular bathing, clean uniforms and the use of deodorant. Breath should be fresh at all times. A polite attitude is essential, clients should be greeted with “good (time of day) madam/sir, how may I help you?” Avoid using slang words and speak in a clear, friendly tone. Students must not eat or drink within the reception and salon area. Remember – all visitors to reception are clients and are very important people, treat all visitors as such.
Sept 2015 SD/KW
Page 16
Hull College Welcome Book
Course content VRQ – what is it? A national recognised qualification accredited by City & Guilds. How will I pass my course? The course consists of practical assessments and either written assignments or online tests for each individual unit. What do I need? Beauty therapy kit, pens, paper and uniform.
Forms & Costs Main Enrolment Form: This is normally done in the last week of August. You must provide your exam results to be held and photocopied by your group tutor. If you are part time there are course fees and exam registration fees to pay, see student services. How to order your uniform Your uniform set consists of either: 1 x Black Pearl Tunic , 1 x Black Fusion or Skinny Fit Trousers and 1 x Black Bandeau Shoes for £45.99 including home delivery, OR 1 x Black Hero Tunic , 1 x Black Fusion or Skinny Fit Trousers and 1 x Black Bandeau Shoes for £46.99 including home delivery, Your shiny new uniform will be delivered to your home. 1. Log onto www.mycollegeuniform.com 2. Enter your unique username & password Username: HCHB15 Password: SALONWEARGIRL15 Sept 2015 SD/KW
Page 17
Hull College Welcome Book
3. The page will display required items for your course - Select ALL items 4. Press NEXT (please note you must select all items to complete your order) 5. Time to accessorise - are there any optional items you require? 6. Continue to checkout and finalise your order.
Tools & Equipment Kits are purchased at College – go to room 520 and see the technicians.
Electronic Individual Learning Plans E-ILP induction pages will be complete within the first 2 weeks, scan here Your group tutor will complete Course Registration documents for City & Guilds If you are required to re sit a beauty exam a fee of ÂŁ5 will be charged per exam. Portfolio This book is issued after you have registered on to the course and must be brought to every practical class. This book is evidence that each unit has been completed and the Beauty Therapy training Board can then award certification to you.
Sept 2015 SD/KW
Page 18
Hull College Welcome Book
Assessments - The Role of the Assessor Student Information Sheet The Role of the Assessor If you are on a course where your work is assessed and counts towards your overall result, you will have one or more assessors. Their role is described below. The Role of the Assessor Their main role is to assess your skills and knowledge to make sure you meet the requirements of the qualification. The assessor will: • explain the assessment process to you • provide you with assignments or tasks that allow you to show you have the relevant skills and knowledge • tell you when you will be assessed and when tasks must be completed • let you know your responsibilities in the assessment process • give you constructive and prompt feedback linked to the grading criteria • give feedback on how you can improve your work and grade • keep a record of all your assessments • attend meetings to ensure they are assessing accurately, fairly and consistently with others If you disagree with your assessment: The college has a Student Assessment Appeals Procedure. Ask your Assessor, your Personal Tutor or the Course Leader if you need more information. Please be aware that your grades are not final until they have been checked and confirmed by an Internal Verifier and the Awarding Body
Sept 2015 SD/KW
Page 19
Hull College Welcome Book
Assessments - The Role of the Assessor Student Assessment and Accreditation Appeals Procedure Student Assessment and Accreditation Appeals Procedure Principles Students at Hull College are entitled to the following: • A clear outline of their course at the beginning of the programme of study which includes an assessment plan and details of the dates of any tests they may have to take • Details of where each assignment or piece of course work fits into the assessment plan within two weeks of the beginning of their programme • Clear, well presented assignment sheets/information with details of what each assignment is assessing • A clear explanation of what they need to do to produce a successful piece of work • A statement explaining how each assignment will be marked and graded, with clear dates for when they must complete the assignment • A return of the marked assignment within three college weeks of being handed in and feedback about their work in the form of either written comments or a review with the tutor • The right to have all their learning recorded and accredited, wherever possible, for nationally recognised qualifications. • The right to regular progress reports for themselves and, where appropriate, their parents or sponsoring employer. • The right to use the student appeals procedure if it is believed assessment has been unfair Appeals If a student disagrees with part of the assessment or formal accreditation/grading process they may appeal in writing to the Head of School within twenty one days they believe that: • The assessment criteria has not been properly applied • The approved assessment procedures were not properly followed • The assessment was not made on the basis of all available evidence
Sept 2015 SD/KW
Page 20
Hull College Welcome Book
Responsibilities It is the student's responsibility to tell the course team leader as soon as possible about anything (for example health problems or personal difficulties) which might have affected the assessment. It is the course team's responsibility to give students details of assessments and assessment criteria when coursework/assignments are set, or assessment plans agreed. Similar arrangements should be made when a student is re-assessed. Appeal Procedures Step One Every attempt should be made to resolve problems informally. A student should first discuss their disagreement with the assessor who will review the assessment decision. If the student is still unhappy, they should speak to the course team leader. The course team leader and Head of School should be informed of the situation by the assessor. The Director of Customer Services may be able to help at this time. Step Two If the disagreement is not resolved then the student should register an appeal with the Head of School within twenty one days of being given the assessment decision. The Head of School will then: Tell the student in writing that they have received the appeal. Tell the lead internal verifier in the case of externally verified programs. Set a date for the appeals panel to meet. Arrange for an appeals panel to meet. The appeals panel This will consist of: • The Head of school or TLAM, unless they are a member of the course team • The Cross-college Coordinator for Quality Improvement • A member of the College Council and Academic Board who is not a member of the course team concerned Sept 2015 SD/KW
Page 21
Hull College Welcome Book
• A student representative from another course The panel should invite the student and a friend who can represent them, as well as the course team leader to present evidence separately. After the appeal has been heard the panel should produce a report. The report This should be confidential and include: A very clear statement as to whether the appeal has been rejected or supported. Clear reasons why this particular decision was made. Recommendations and, if necessary, a request to have the work/assignment re-assessed Records of the appeal should be kept in the Quality Improvement office and the internal and external verifier/moderator should be provided with a copy. Students will have a final recourse to the Awarding Body’s complaints procedure and should be advised as such.
Sept 2015 SD/KW
Page 22
Hull College Welcome Book
Assessments - The Role of the Assessor Student disciplinary procedure College Policy Statement If informal action by the lecturer or course tutor is considered inappropriate or has not had the desired outcome then the following student disciplinary procedure will be adopted - e.g. poor attendance, unauthorised absence, lack of punctuality or inadequate effort etc. The process will occur in three stages. All course/group tutors will adopt the same procedure. In the event of an act of gross indiscipline (e.g. racist behavior, vandalism, extreme rudeness, abusive language, the effects of alcohol or an illegal substance, fighting or other forms of violence, bullying or harassment). The issue will referred directly to the students head of faculty who will consult with the principal or his nominee on a suitable course of action. A written record will be made of the alleged indiscipline and the course of action taken - this will be considered as a stage 3 warning. (see below). Stage 1 - Verbal Warning Once identified, the difficulty will be discussed with the student by the Course/Group tutor. A plan of action will be agreed, documented and signed by the tutor and the student and a review date will be set so that the situation can be monitored. The agreed and signed plan should be retained by the Course Tutor and a copy will be given to the student. This will constitute a verbal warning. Two verbal warnings, ineffective by the review dates, over the period of the course will be followed by stage two of the procedure. The review date will not normally be more than four teaching weeks from the date of the agreement. Stage 2 - Formal Written Warning If the difficulty is not successfully resolved at stage 1 then a Senior Member of Staff from the Faculty and the Course Tutor will interview the student. A plan of action will be agreed, documented and signed by all the participants. A review date will be set so that the situation can be monitored. The agreed and signed plan will be retained by the Senior Member of Staff and copies will be given to the Course Tutor and the student. Copies will also be sent to the Head of Faculty, to the student’s parents or guardian if under 18 and to the student’s Sept 2015 SD/KW
Page 23
Hull College Welcome Book
employer if appropriate. This will constitute a formal written warning. The review date will not normally be more than four teaching weeks from the date of the agreement. Stage 3 - Final Written Warning If stage 2 does not achieve the desired result by the review date then the issue is to be raised with the Head of Faculty who will interview the student. A senior member of staff and the course tutor may be requested to attend this meeting. A plan of action will be agreed, documented and signed by all the participants. A review date will be set so that the situation can be monitored, The agreed and signed plan will be retained by the Head of Faculty and copies will be given to the senior member of staff, the Course Tutor and the student. Copies will also be sent to the student’s parents or guardian if the student is under 18 and the student’s employer if appropriate. The review date will not normally be more than four teaching weeks from the date of the agreement. The Principal will be informed. If stage 3 does not achieve the desired result by the review date then the Principal will be informed and the student will be requested to withdraw from the course if this is deemed appropriate.
Sept 2015 SD/KW
Page 24
Hull College Welcome Book
Assessments - The Role of the Assessor Study skills – how you are going to learn. Most of your VRQ will be gained by working on clients gaining practical experience and completing assessments. There is some essential knowledge you will need to know to help you do this. You will learn this by a Flipped Learning approach. This will be explained by your tutor and given learning activities to complete before your lesson; this will include online activities via Moodle, reading textbooks, trade magazines, watching videos, working with others in your group. To help you get the most out of these experiences you will have to know the following: Online Packages & Tasks: These are available on Moodle. Moodle is accessible via the internet, from home or at college and also an app. Please download the Moodle app at the start of college. This site has all the learning materials for you to study in your own time plus lots of exam practice papers. Please use the discussion forum on Moodle if you need help when working independently. EBook’s to be downloaded and read at home to prepare for sessions. Your tutor will give you further information on the latest editions. Also make use of College Library facilities, along with specialist Beauty Journals and Fashion/Beauty magazines Demonstrations: You will have regular demonstrations. You must attend and bring your text book with you to make notes. Assessment: You will be regularly assessed by observation this will form the basis of your portfolio. You will be assessed from the beginning gaining practice assessments and showing improvements. In term 3 you will complete a synoptic test on a client who you don’t know and completing a range of treatments in exam conditions. Portfolio: By the end of your course you will have built a portfolio of evidence it will include: Treatment Plans and Assignments Exams Sept 2015 SD/KW
Page 25
Hull College Welcome Book
Models Have 10 contacts ready for practice treatments and assessments.
Work Experience As part of your course you will be working in a salon for 30-50 hours. You will experience how a busy professional salon runs. You will be responsible for helping the salon run efficiently. You will be expected to clean, run errands and general duties. You may also be expected to deal with reception duties. This experience helps you to complete your course and make you a more effective team member and beauty therapist Here are a few views of our students past experience within industrial placement: What We Did: Prepared work areas, made drinks, washed up, swept floor, sorted towels, tidied salon, answered phone, made appointments, prepared clients, assisted with basic treatments including manicures and gel polish, cleaned floors, watched demonstrations, cleaning room and sterilising tools What we liked: Fitting in the salon and feeling valued, seeing end results of treatments, feeling more confident, experience of working in salons, talking to clients, tips, being invited out on staff nights out. What we disliked: Feeling like a spare part, first time dealing with clients, not knowing where things were and lots of cleaning.
Sept 2015 SD/KW
Page 26
Hull College Welcome Book
After the Course – What now? Life after your course Future Career Development Progression to a higher level course VRQ advance Levels Higher Levels Certificate in Management Various degrees available for Spa and Beauty Therapy Employment as a full time or part time work in a salon as a Beauty Therapist Future Career Opportunities Manager of a salon. Trainer in a salon. Cruise Ships. Technical representative.
Sept 2015 SD/KW
Page 27
Hull College Welcome Book
Sept 2015 SD/KW
Page 28