Commentary In Recognition of Small and Location-Based Retailers

Small and location-based retailers have been taking extra steps to reach out to and serve their communities. Making sure local customers, and visitors, are met with great customer service and merchandise is nothing new to the owners and managers of these types of businesses. Running a smaller store takes an organized mind and an eye for detail, qualities that were really brought forward to shine during the last 13 months, as some store owners and managers were forced to operate with less staff members, and even on their own, to meet customers’ needs and wants during pandemic restrictions. This year, Souvenirs, Gifts & Novelties (SGN) will continue to gather retailers’ insights and advice by interviewing store owners and employees throughout the United States, as we strive to connect our readers with one another, and with our advertisers, for better shop operations.