Commentary Leadership for Today and Tomorrow

In a climate where protocols for safe public living change quickly, it can be challenging to lead your retail operation in the right direction toward customer satisfaction and profitability. For store owners and managers tasked with making judgment calls on safe operations, it is more important than ever to use your leadership skills to make your business part of the solution. At the same time, retailers need to stay fair and focused when it comes to managing staff who may be suffering financially, physically or emotionally during the pandemic. With your solid guidance, employees can stay engaged and continue delivering a great customer experience to shoppers.