2018 Coordinators Conference Speakers Bureau

2018 SEATTLE STUDY CLUB ® COORDINATORS CONFERENCE JULY 19–21, 2018 | W SEATTLE, WASHINGTON

2018

SPEAKERS BUREAU

Elaine Allison

TRAVELS FROM BC, Canada LECTURE FEES Keynote: $5,000 USD Half-day: $7,500 USD Full-day: $10,000 USD (Standard Fee: $7,500-$10,000 USD) Additional expenses include airfare, hotel, meals, and ground transportation.

AVAILABLE TOPICS

CONTACT INFORMATION You can learn more about Elaine at thekeynoteshop.com.

For booking information at the Seattle Study Club discounted rate, please contact: Gina Davilla gina@thekeynoteshop.com Office: 512.596.5570 Cell: 956.251.3622

“Achieving Exemplary Customer Service in a Connected World: Keeping Your Reputation IN-LINE . . .WHILE IT IS GOING ONLINE!” With one click, customer service has changed forever! It’s now about reputation management, and the power is firmly in the hands of the customer. At every customer touch-point, from the front office to hygienists and dentists, everyone is a part of an integrated, interdependent team that can and does affect reviews and the customer’s perspective of service. Continuing to improve “Customer Service” levels has never become more critical. These sessions help a practice thrive, and employees to be equipped with the necessary skills and tools to deliver exceptional service every time.

Three options for customizing this topic: “I Can Fix That” Exceptional customer service now requires everyone to jump in and say, “I Can Fix That,” especially when things don’t go as planned. This highly interactive session helps every team member uncover unique techniques to avoid and solve service breakdowns in their own work environment. Learn “Fool-Proof” ways to become a Customer Care Crusader and turn customers into raving fans.

“The Changing Face of Your Customer” A third of the population in North America is now turning 60 at an alarming rate. Are you tapping into “age-friendly” customer service options? Discover exemplary ways to handle the “silver tsunami” that is upon us. Are you ready?

For Leaders: “How to Develop a Culture of Care in a Connected World” With technology moving so quickly, leaders now have to take a more proactive role than at any time in history. They need to be the coach that teams go to so that everyone can support the operation and create a culture of care.

Leaders will quickly be able to determine what to focus on first, evaluate whether it is a system problem or a people problem, and implement solutions to encourage and engage teams to deliver their best because they want to.

Length of programs: Available as keynote, half-day, or full-day

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ABOUT THE SPEAKER Elaine Allison, CSP, was one of Canada’s first female prison guards in an all-male maximum security correctional facility at the age of 19. She had a “crash course” in understanding how we interact with each other, as her life virtually depended on it! She began to truly observe how we all deal with things especially when they don’t go as planned, and now demonstrates it with many of her instant, secret problem-solving techniques. Through laughout-loud stories and illustrations, Elaine teaches how to apply these approaches and helps audience members get immediate results. Elaine is the author of the bestselling book, The Velvet Hammer—PowHERful Leadership Lessons for Women Who Don’t Golf. She has been featured on ABC World News Tonight, Canada’s Global TV network, The Globe and Mail newspaper, and many other networks, newspapers, and radio shows across North America.

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Kristin Arnold

TRAVELS FROM Arizona LECTURE FEES Keynote: $5,000 Half-day: $6,000 Full-day: $7,500 (Standard Fee: $6,000–$7,500) Additional expenses include airfare, hotel, meals, and ground transportation.

AVAILABLE TOPICS

CONTACT INFORMATION You can see videos of Kristin and learn more about her at thekeynoteshop.com. For booking information at the Seattle Study Club discounted rate, please contact: Gina Davilla gina@thekeynoteshop.com Office: 512.596.5570 Cell: 956.251.3622

“What Were You Thinking? Making Smart Decisions in a Volatile & Uncertain (VUCA) World” The world of dentistry is filled with change and can often seem chaotic. (VUCA is a military acronym for volatile, uncertain, complex, and ambiguous environment.) Sometimes decisions are made in the blink of an eye, and these split-second decisions can result in less than stellar outcomes. Your club members and their office staffs don’t have hours to agonize over every decision—nor would they want to—but they can get smarter about them!

In this highly interactive and thought-provoking presentation, your members will be able to: • Identify five common traps that cause poor or faulty reasoning • Discover simple techniques to help their staff avoid falling into these traps • Learn an easy, four-step process that will allow their practice to be brilliant Length of program: Available as keynote, half-day, or full-day “Coaching to Empowerment: The Leader As Facilitative Coach” In today’s dental practices, the leadership role has evolved to become more of a facilitative coach role, responding to the needs of a specific person and situation in order to achieve the desired performance. In this fun, upbeat, and interactive session, attendees will learn how to coach their team members to be truly empowered–with minimal intervention by the leader! Attendees will learn how to increase the quality and quantity of conversations with their office team and dental professionals, which will accelerate team development and dramatically improve overall performance.

Attendees will walk away being able to: • Diagnose the developmental levels of their team members and choose the appropriate coaching style • Discover their “default” coaching style • Adapt to the changing needs of their team members Length of program: Available as keynote, half-day, or full-day “Team Player or Spectator? How to Get Everyone in the Game” Grrr . . . It just rankles you. It’s that ONE person on your team who pushes every single one of your buttons: • Doesn’t play well with others • Is late for meetings and late with deliverables • Opposes everyone’s ideas (unless it was their idea) • Rarely consults the team or keeps them informed—or just doesn’t play at all

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Need I go on? Wouldn’t it be amazing if everyone was a great team player . . . even that one?

You can get even the most difficult team members on board when you discover: • The team’s prime objective (remember Star Trek?)

• Five strategies that will prevent 80% of your problems from happening in the first place • The Vulcan Mind-Meld to get others onboard • How to get people to sign up and step up, even when they don’t want to • The rituals you should be doing to build your team every day Length of program: Available as keynote, half-day, or full-day “The Birds: Creating Instant Rapport” Imagine creating an instant rapport with every dental patient, practitioner, and vendor who walked in the door.

What if you knew whether you should get down to business immediately or spend a little time chit-chatting to establish a common bond—just by taking a quick look at a person? Well, you can! You can assess a person’s preferred communication profile just by picking up on some visual cues!

In this highly interactive session, participants will be able to: • Dramatically increase their ability to establish rapport within seconds of meeting a new person • Recognize, through a variety of means, the communication style that will be most effective with individuals they are attempting to motivate • Strengthen their communications style(s) in areas where they may be personally challenged • Develop a better understanding of the normal or usual reactions that others exhibit in different situations to use alternate responses and tactics • Gain the ability to predict a pattern of response and react in a more positive and influential manner Length of program: Available as keynote or half-day ABOUT THE SPEAKER Kristin Arnold, MBA, CPF, CSP, has been facilitating conversations between executives and managers to make better decisions and achieve substantive results for over 20 years. She is the author of the award-winning book, Boring to Bravo: Proven Presentation Techniques to Engage, Involve and Inspire Audiences to Action. She is also the past president of the US National Speakers Association and serves on the Executive Development Faculty in the Schulich School of Business at York University in Toronto.

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Scott Christopher

TRAVELS FROM Utah LECTURE FEES Keynote: $6,500 Half-day: $8,500 Full-day: $11,000 (Standard Fee: $9,500–$15,000) Additional expenses include airfare, hotel, meals, and ground transportation.

AVAILABLE TOPICS

CONTACT INFORMATION You can see videos of Scott and learn more about him at thekeynoteshop.com. For booking information at the Seattle Study Club discounted rate, please contact: Gina Davilla gina@thekeynoteshop.com Office: 512.596.5570 Cell: 956.251.3622

“The Daily Carrot Principle: Staff Recognition Done Right” Do you think that recognizing your dental assistants, hygienists, lab technicians, and other staff will distract your people from more serious business, create jealousy, or make you look soft? Think again. The “Daily Carrot Principle” shows that the relationship between appreciation and improved business results is highly predictable—it’s proven to work. But it’s not the employee recognition some of us have been using for years. It is recognition done right, recognition that affects your staff on a regular basis. This session explores ways leaders can use formal and informal recognition to communicate and reinforce desired behaviors among their staff. Tips on how to effectively present recognition—both public and private—are also taught. Attendees will learn: • How recognition plays a part in employee retention and engagement • How to define and implement informal recognition • The benefits of day-to-day recognition Available as a keynote (up to 90 minutes), as part* of a half-day workshop (up to 4 hours with breaks), or as part** of a full-day workshop (typically 9:00 am–4:00 pm with breaks). *Paired with either “The Levity Effect” or “People People” (client choice) **Combined with “The Levity Effect,” “People People,” and elements of “The 7Ups of Happiness” “The Levity Effect: It Pays to Lighten Up” As a humorist and corporate culture expert, Scott debunks the myth that levity is somehow a frivolous nonissue and detrimental to the success of a business, including modern dental practices. In a lively and hilarious talk, Scott establishes the case for levity leadership using: • Data from the Great Place to Work Institute’s million person study establishing the connection between “fun at work” and “best places to work.”

• Evidence from multiple surveys and research supporting the importance of leaders having (and sharing!) a sense of humor • Case studies and stories from organizations where levity has impacted the bottom line • Proven tips, tools, and ideas on how to lighten up a workplace now Length of program: Available as keynote (up to 90 minutes), half-day* (up to 4 hours with breaks), or full-day workshop** (typically 9:00 am–4:00 pm with breaks) *Paired with either “The Daily Carrot Principle” or “People People” (client choice) **Combined with “The Daily Carrot Principle,” “People People,” and elements of “The 7Ups of Happiness”

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“‘People People’: Learning to Put People First and Why You Should Even Care” Are you a “people” person? And why does it matter? In an increasingly competitive business climate, “people people” can provide more tangible value to your practice than ever before. Why? As constantly improving technology dehumanizes relationships and communications—allowing ‘users’ (like patients and receptionists) to hide behind their many screens—people people lift their organizations above the competition by refusing to completely sacrifice the human touch. Sharing a mix of business cases, research data, and compelling stories, Scott builds a convincing case that winning organizations are flush with people people and that nice guys really do finish first.

Length of program: Available as keynote (up to 90 minutes), half-day* (up to 4 hours with breaks), or full-day workshop** (typically 9:00 am–4:00 pm with breaks) *Paired with either “The Levity Effect” or “The Daily Carrot Principle” (client choice) **Combined with “The Levity Effect,” “The Daily Carrot Principle,” and elements of “The 7Ups of Happiness” “The Seven Ups of Happiness: A Formula for Finding Felicity” Based on his wise and witty new book, Scott shares seven UPs that anyone can master to consistently be happier, whether working on a molar at work or walking with a stroller at home. Sharing concepts like dealing honestly with others (the UP and UP), the advantages of levity (lighten UP), and why it’s important to stay fit and healthy (shape UP), Scott provides easy-to-understand fundamentals and simple-to-implement tips for finding happiness (and keeping it!) in both the workplace and your everyday life. This keynote is an upbeat, positive, and always hilarious way to kick off or end any meeting or conference.

Length of program: Available as keynote (up to 90 minutes), half-day* (up to 4 hours with breaks), or full-day workshop (typically 9:00 am–4:00 pm with breaks) *Combined with “The Levity Effect,” “The Daily Carrot Principle,” and “People People” ABOUT THE SPEAKER Scott Christopher is an award-winning speaker and humorist. A best selling author of several business leadership books (The Levity Effect, People People, The Daily Carrot Principle) and a longtime film and television performer (Modern Family, Criminal Minds, Granite Flats), Scott has been making business leadership audiences incontinent with laughter for 25 years. Laugh-out-loud humor, prize giveaways, and plenty of “a-ha” moments are a signature part of his unique and unforgettable presentations.

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Forrest Cottrell

TRAVELS FROM Arizona LECTURE FEES Local Club Rate: $2,500 Half-day: $3,500 Full-day: $4,500 *Contact Forrest for special rates in conjunction with your local Nobel Biocare representative.

CONTACT INFORMATION Forrest Cottrell forrest@DVelop.biz 602.989.0133

AVAILABLE TOPICS “VALUES” Leadership

“VALUES” Team Building

Attendees: Doctors and Office Managers; Length of program: 2–4 hours Attendees: Doctors, Assistants, Hygienists, Office Managers, and Laboratory Technicians; Length of program: 4 hours

“VALUES” Communication—Increasing Case Acceptance Attendees: Doctors, Assistants, Hygienists, Office Managers, and Laboratory Technicians; Length of program: 2–4 hours “Goal Realization”

Attendees: Doctors, Assistants, Hygienists, Office Managers, and Laboratory Technicians; Length of program: 4 hours

“Communicating with Different Personalities—DISC” Attendees: Doctors, Assistants, Hygienists, Office Managers, and Laboratory Technicians; Length of program: 1–2 hours ABOUT THE SPEAKER Forrest’s specialty is improving organizational effectiveness through team development. It’s the people who make a difference in a truly successful dental practice. Forrest is a veteran of sales and marketing given his 18+ years with Procter and Gamble in increasing capacities. He was promoted seven times, moved to seven locations around the country, and given 18 different responsibilities. As vice president of Integrity Systems, a training organization, Forrest helped thousands of people become more effective communicators. As president of DVelop Inc, a training and development organization, he consulted with businesses to increase profitability by growing their people. He has hired more than 1,500 people and trained over 15,000 sales employees and 1,300 managers and executives. His previous clients include Rolls Royce, Procter & Gamble, Allstate Insurance, and Nobel Biocare.

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Forrest was formerly the director of training and education for Nobel Biocare in Yorba Linda, California, where he helped coordinate 2,500 educational programs per year. Prior to that he was a speaker focused on practice growth through marketing programs designed for the dental industry, as well as staff development and training in leadership, communications, team building, goal realization, and treatment plan acceptance. He has presented to more than 500 organizations with over 17,500 dental professionals in attendance, including 200 programs for Seattle Study Clubs. He performed a unique role in the Nobel Biocare team as a trainer, coach, consultant, and speaker for North America.

Forrest relocated from Southern California to Phoenix, Arizona, has been married 38 years, and has three sons and seven grandchildren. He has volunteered as a high school assistant coach for football and wrestling. Over 14 years, these programs have achieved four State Championships, two finalists, and two semi-finalists. He has found his focus on communication, leadership, goal realization, and team building to be incredibly rewarding beyond the business world, through the practical application of these organizational principles and the impact it has made on the lives of the young people he has mentored.

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Jennifer Curtet

TRAVELS FROM Arizona LECTURE FEES Keynote: $6,500 Half-day: $8,500 (Standard Fee: $7,500–$10,000) Additional expenses include airfare, hotel, meals, and ground transportation.

CONTACT INFORMATION You can see videos of Jennifer and learn more about her at thekeynoteshop.com. For booking information at the Seattle Study Club discounted rate, please contact: Gina Davilla gina@thekeynoteshop.com Office: 512.596.5570 Cell: 956.251.3622

AVAILABLE TOPICS “Maximizing Your CX: Understanding the Power of the Customer Experience” “Cultivating Winning Attitudes in the Workplace” “Mastering the Rules of Engagement: How to Get Your Team Engaged and Energized” “Speak Up! Harness Your Personal Power by Strengthening Your Communication Skills” “Cool Your Jets! Managing Emotions and Keeping Your Cool When the Going Gets Tough” “Huddle Up! Coaching and Mentoring Skills for Managers and Leaders” “Surviving and Thriving Amid the Generational Differences in Today’s Workplace” “Building and Enhancing Outstanding Management and Leadership Skills” Length of programs: Available as a keynote or half-day ABOUT THE SPEAKER Powerhouse, star, world class—all of these adjectives have been used to describe Jennifer Curtet. If you’re looking for high-energy, a quick wit, and cutting-edge information, you’ve found your speaker! Her strength and conviction at the podium have earned her standing ovations and rave reviews around the world. Jennifer’s spunk and energy have consistently made her a crowd favorite at countless conferences and events that draw tens of thousands of people. She is an authority in the areas of building functional relationships, communication, customer service, strategic planning, leadership, motivation, and attitude. As a speaker and author, Jennifer is a master storyteller and is sure to leave you breathless and inspired.

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Jennifer spent a decade as a leader in the finance world working for a Fortune 30 company. As a leadership development trainer for Discover Card, she was responsible for writing, developing, and delivering training programs for all levels of leadership. She took her expertise in the finance world and developed a program called Smart Investment Strategies for Women and presented that all over North America for 7 years for the National Conference for Women. Through teaching, mentoring, and coaching, Jennifer has been able to help tens of thousands of people manage their financial lives more effectively and gain more control, stability, and freedom in their personal economy. Jennifer knows firsthand what it takes to be successful in a perpetually evolving and highly competitive business environment.

Today, Jennifer is a certified life coach and relationship expert who helps people create function, consistency, collaboration, and respect in their families, communities, and teams. As a business consultant, she coaches business executives on issues such as superior leadership and management skills, exceptional customer service, understanding the dynamics of implementing change, effective communication skills, and building strategic focus.

Along with being a business owner, Jennifer also served on the board of directors for Tumaini Safe House, a boarding school for girls in Northern Uganda, and she cofounded Girlz On A Mission, which is a disaster relief organization that responds at first phase after a national disaster. She was also granted a “Who’s Who” award for being a Business Leader to Watch from the city of Long Beach, California. As a devoted mentor, Jennifer has dedicated her life to developing excellence in others. She has been a volunteer speaker for the Make-A-Wish Foundation and has done pro bono work for The Florence Crittenton Foundation to help young girls in crisis.

Jennifer has conducted consulting assignments, training workshops, and keynote speeches for such renowned organizations as Coca-Cola, Wal-Mart, Johnson & Johnson, Boeing, Rockwell Collins, Honeywell, Blue Cross Blue Shield, Johns Hopkins University, Price Waterhouse Coopers, Heinz, Western Union, Verizon Wireless, Bristol-Meyers Squibb, The Yale Club of NYC, and the US Department of Defense, just to name a few. Regardless of the industry she is working with, Jennifer is committed to branding her quality leadership at every level of the organization.

Jennifer’s passion and persistence have inspired the hearts and minds of millions around the world to rise up and live their best life. She has been known to question the status quo, shake up the routine, and kick-start people’s lives into gear. Jennifer has learned from her own life’s journey and is committed to sharing her wisdom, wit, and insight with others so that they may live a fulfilling and successful life. Jennifer is the author of four books: The Princess Principle, Ordinary Women . . . Extraordinary Success, Remarkable Women of Faith, and The Art of Being Assertive, which is now available on audio CD. Are you ready for a jolt of energy and a rush of adrenaline? Then Jennifer Curtet is the speaker for you!

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Zonya Foco

TRAVELS FROM Michigan LECTURE FEES Keynote: $5,000 Half-day: $6,000 Full-day: $7,000 (Standard Fee: $7,500-$9,500) Additional expenses include airfare, hotel, meals, and ground transportation.

AVAILABLE TOPICS

CONTACT INFORMATION You can see videos and learn more about Zonya at thekeynoteshop.com. For booking information at the Seattle Study Club discounted rate, please contact: Gina Davilla gina@thekeynoteshop.com Office: 512.596.5570 Cell: 956.251.3622

“Eating for Optimal Health and Happiness!”

Get ready to skyrocket your stamina, productivity, and resistance to disease with America’s Nutrition Leader, Zonya Foco! With an eye-opening exposé into the common practices that ambush lasting health, you’ll discover how to stay healthy in our culture that’s anything but! Realistic, can-do solutions are yours when you learn how to rewire your brain so it craves the best-for-you fuel, making health and energy easy and automatic. You’ll even learn how to kick sitting–the new smoking–with cutting-edge tricks that keep you moving and feeling great! With a personal, daily, super health checklist that assures the proper antioxidants, anti-inflammatory foods, and movement each and every day, it’s time to move the needle on your health and energy, with Zonya!

Specific Popular Topics and Descriptions: “Light Beer and Baked Doritos: Am I Healthy Now?” The way you eat, drink, sleep, and exercise fuels a fine racing machine, or not. In this presentation, Zonya shares how your success depends not only on your professional growth, but also on your physical self-care. With solutions you can apply right away, you’ll learn how to provide your body with the good food it craves, while also gaining control of your weight, blood sugar, blood pressure, and cholesterol.

• Learn simple one-habit-at-a-time strategies that create innate desires for healthier food preferences • Blast through the “no time to eat right” roadblock by creating a healthy and satiating “fast food lane” at home and the office • Properly hydrate and use caffeine to your benefit, not your detriment “Fight Cancer with Your Fork” What does it take to eat in a way that significantly reduces your risk of cancer? Will you really live longer by modifying your diet, or will the deprivation just make it seem so? Join Zonya as she walks you through a truly disease-proofing and incredibly delicious approach you can live with long term!

• Create a culture of health at work and home that makes nutritious eating a cinch • Adopt simple strategies that boost fruit and vegetable consumption while simultaneously driving down reliance on processed foods • Significantly improve the quality of your sleep in order to boost your immune system and your body’s mileage

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“Surefire Solutions to De-Stress and Balance Life” Don’t let the effects of excess stress hormones age you any longer! If you’re too busy, too tired, and too stressed, it’s time you embraced Zonya’s three-point plan for destressing and rebalancing your life!

• Learn how to use the restorative power of movement to become your own “cortisol blocker” • Understand why poor health habits seem to accompany career growth, and become empowered to turn your health course with one important strategy • Gain nutrition know-how for the too busy, and adopt a clean-eating, energy-promoting menu that anyone can shop for and prepare Length of programs: Available as keynote, half-day or full-day ABOUT THE SPEAKER Zonya Foco, RDN, is one of the most inspiring, vital, and unforgettable speakers in America. Formerly a clinical nutritionist at the Michigan Heart and Vascular Institute in Ann Arbor, she left healthcare to publish her “fastest way to healthy” cookbook, Lickety-Split Meals, which has sold nearly a quarter-million copies. In 2005, she began her national Public Television series, Zonya’s Health Bites, providing simple solutions for everyday health and fitness.

In 2012, she launched her worksite wellness program, DIET FREE, which has been so successful that it was chosen by Public Television for a 2-hour special. Her 2018 coauthored book, Eat REAL Cookbook 28-Day Kickstart, presents a new way of cooking, eating, and living by inspiring the very cooking and shopping skills to successfully replace processed food with wholesome real food.

“I have brought Zonya back FOUR times…she’s that GOOD!” —First Lady of North Dakota, Mikey Hoeven

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Chuck Gallagher

TRAVELS FROM South Carolina LECTURE FEES Keynote: $5,000 Half- or full-day: $7,500 (Standard Fee: $7,500-$10,000) Additional expenses include airfare, hotel, meals, and transportation.

CONTACT INFORMATION You can see videos of Chuck and learn more about him at thekeynoteshop.com. For booking information at the Seattle Study Club discounted rate, please contact: Gina Davilla gina@thekeynoteshop.com Office: 512.596.5570 Cell: 956.251.3622

AVAILABLE TOPICS “The Human Side of Ethics: Making Great Choices Not Because We Have to But Because We Want to” While most other business ethics speakers focus on legal and compliance issues, Chuck uses his personal experience to expose the truth about emotions and ethical behavior. With pinpoint accuracy, he brings to light why we do what we do and how to change behavior. When companies can help their management and employees understand the human side of ethics, the road map to success becomes much easier to follow.

Expect to leave this presentation with the ability to: • Understand specific human dynamics when it comes to ethical decisions • Identify key components involved in making ethical choices • Review the phases of “The Unethical Continuum” • Establish a road map to keep employees’ behavior between the ethical lines “Every Choice Has a Consequence: Why People Stray off the Straight and Narrow and How to Get Them Back on Track” In this powerful presentation, Chuck delivers an unforgettable message based on his own unethical decisions and the consequences that followed. Your audience will not only come to realize the impact of the choices they make but also gain an understanding of how to use ethics and integrity to create success on a personal and professional level. This powerful ethics presentation is filled with unforgettable messages of success and failure, illusions and reality, and choices and consequences. Your audience will discover: • How easy it is for ethical people to make unethical choices—and what to do about it • The impact of life’s choices and how that affects one’s performance, both personally and professionally • Real-world practical examples of how to use ethics and integrity to create success in business and life This motivational keynote ethics presentation has received rave reviews and was voted Program of the Year by National Association of Colleges and Employers.

“Be the Difference: Recognizing and Preventing Sexual Harassment in the Workplace” Harassment is not a sexy subject and ethics are more than words. “The times they are a changing” is more than just song lyrics, it’s reality in our 21st century workplace. What was once tolerated (although illegal) is now covered in the media daily and creating more workplace disruption than could have ever been imagined just a few years ago. Unethical activity, including sexual harassment, is front and center in workplace training and needed because of the negative impact that harassment has on both the employer and employee in today’s workplace. This memorable program will raise awareness regarding harassment and explain the do’s and don’ts of creating a respectful workplace for everyone. Program content includes:

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• • • •

What motivates people to participate in harassment How people recognize harassment in the workplace What can be done to prevent sexual harassment from occurring How to create simple steps to prevent harassment in the workplace

“The Distinction Advantage: What You Need to Know to Not Only Survive But Thrive” This is a dynamic program that drives home the value of effective action when it comes to customer service, effective leadership, and business growth. In today’s environment, being good isn’t enough. Organizations that once were leaders in their field are finding that those who are better able to serve customers in ways not considered outdated can quickly displace them. To survive or “thrive” in this incredibly competitive environment, you must possess what many are lacking – the “distinction advantage.” By asking three primary questions, Gallagher can take you and your team on a journey of discovery so that you too can claim the “distinction advantage”! You’ll find out: • How to identify disruptive trends that can change the face of your market and business model • What leaders and employees need to know to better position the organization for success in the face of constant change “Effective Communication: What’s Your Strong Suit?”

Have you ever asked why is it that those folks in sales just don’t seem to listen to reason when it comes to accountability and operational responsibility? Or have the folks in sales ever said, those folks in accounting just don’t get it? What about Senior Management just being too demanding, expecting more than is humanly possible? The challenge with many diverse folks—who together create the fabric of a company—centers around the ability to understand each other and use information to create results. This interactive program connects the dots between our natural personality profiles and our methods of communication. Participants will discover how to: • Use a simple process to evaluate their natural communication style and how that relates to their model of the world • Understand the positives, negatives, and natural tendencies of the four major communication styles • Apply the communication styles to interpersonal interaction to improve workplace communication • Understand the natural tendencies of others outside their learning and communication style and how that impacts decision making Length of programs: Available as keynote, half-day, or full-day ABOUT THE SPEAKER Ethics in the workplace is a serious matter, but talking about it doesn’t have to be “business as usual.” Chuck Gallagher learned a lesson about ethics, choices, and consequences the hard way—but now he shares his experience so that others don’t have to. You may have seen Chuck on television or heard him on CNN, CBS, or NPR radio programs. His business insights are sought for his strong position on ethics and ethical leadership. Chuck’s focus is business—but his passion is empowering others. His unique presentations on business ethics clearly demonstrate that he brings something to the conversation that isn’t often found in typical business speakers. Chuck’s personal experience in building businesses and sales teams while leading companies provides a practical and powerful framework for ethical success. Currently COO of a national company and former senior vice president of sales and marketing for a public company, Chuck may have found a sales niche early on in life selling potholders door to door, or convincing folks to fund a record album of his musical performance at age 16 (and yes, those were the days when an album was made of vinyl), but it was the school of hard knocks that provided a fertile training ground for Chuck’s lessons in success. Described as creative, insightful, captivating, and a person who “connects the dots” between behavior, choices and success, Chuck gives his clients what they need to turn concepts into actions and actions into results. In the middle of a rising career, Chuck lost everything because he made some bad choices. He has since rebuilt his career and his life back to immense success. With more vulnerability than the average keynoter, Chuck shares with his audiences his life journey, the consequences of his unethical choices, and how life gives you second chances when you make the right choices. In fact, Chuck’s book, Second Chances: Transforming Adversity into Opportunity, has received numerous endorsements and has been described as one of those rare books that effectively bridges the gap between personal accountability and business success. Chuck’s programs are great fun. He’ll have your audience asking for more and knowing that what is discussed today will yield results tomorrow!

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Matt Havens

TRAVELS FROM Texas LECTURE FEES Keynote: $7,500 Half-Day: $10,000 (Standard Fee: $10,000-$12,500) Additional expenses include airfare, hotel, meals, and ground transportation.

CONTACT INFORMATION You can see videos of Matt and learn more about him at thekeynoteshop.com. For booking information at the Seattle Study Club discounted rate, please contact: Gina Davilla gina@thekeynoteshop.com Office: 512.596.5570 Cell: 956.251.3622

AVAILABLE TOPICS “Stop Acting Your Age!” If you’ve listened to any other discussion about generational issues at work, then you’ve undoubtedly been told there are four distinct generations operating side-by-side in today’s working world, that they’re not going away, and that they’re not going to change how they operate. If that advice suits you, fantastic. However, if you’ve ever been frustrated by how impossible it seems to employ four different strategies to manage four distinct generations, and if you’ve ever felt like you’re the only one who’s being asked to make any changes, then this program is exactly what you need. In this hysterical keynote, you’ll learn a simpler way of looking at your own generational picture, and you’ll also learn how to understand, recognize, and resolve every generational issue facing today’s workforce. That’s no exaggeration. Other generational presentations focus on what people want, but Matt will tell you why everyone wants the different things they do. It’s an important distinction, and it will make implementing new solutions easier than you ever thought possible.

Partial list of takeaways: • Learn to replace the complicated four-generation model with a workable dichotomy between older, more experienced workers and their younger, less-experienced counterparts • Understand the key cultural, technological, and social changes that have conspired to create a disconnect between team members from these two generations • Walk away with several immediately applicable strategies to address and eliminate problems caused by the disconnect mentioned above • Inspire a healthier, more robust work ethic in your younger employees (and your older ones, too) • Inspire a healthier, more robust attitude toward change in your older employees (and your younger ones, too) Length of programs: Available as keynote or half-day “You’re Not an Acronym: A Practical Approach to Leadership” If you’ve been a leader for a while or are being groomed to become one, then you’ve probably taken your fair share of personality tests. Perhaps you know your Woo strength, or recently discovered that you’re a purple triangle when you’re stressed. If this kind of information is all you need in order to be the kind of leader your people are excited to follow, then you probably don’t need to keep reading this.

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But if you’ve ever suspected that leadership may be about more than just you, then this program is the kind of leadership presentation you’ll truly appreciate. Matt has spent over a decade in various leadership positions at a Fortune 25 company. He’s taken dozens of personality assessments, and he’s recognized a fundamental flaw in the way that all of them attempt to help people become better leaders. By addressing and then correcting this oversight, this program will help you expand your understanding of leadership exponentially—laughing all the while. Because not only is this one of the most insightful leadership keynotes you’ll ever sit through, it’s also one of the funniest. After all, boring isn’t a business requirement.

Partial list of takeaways: • Understand the value (and limitations) of personality tests and other types of self-analysis as they relate to improving your leadership • Discover the two pillars of effective leadership, neither of which has anything to do with you!

• Develop a system for creating roadmaps for success that everyone can get behind, including people who operate differently from you • Realize that leadership presentations don’t have to be mind-numbingly boring Length of programs: Available as keynote or half-day ABOUT THE SPEAKER Engaging, hilarious, unique—these are just a few of the words that Matt Haven uses to describe himself. Fortunately, others seem to agree. For the past decade, Matt has been at the forefront of leadership and generational issues, working in various leadership roles at a Fortune 50 company in areas as diverse as marketing, employee retention, and management. Matt has quickly become a must-have for any event where audiences want to learn something new while laughing at the same time. You’ll soon learn why one of Matt’s clients has called him “both the funniest and most informative speaker I have ever heard in my life.”

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Devin Henderson

TRAVELS FROM Kansas LECTURE FEES Keynote: $5,000 Half-Day: $7,000 (Standard Fee: $7500-$10,000) Additional expenses include airfare, hotel, meals, and ground transportation.

CONTACT INFORMATION You can see videos of Devin and learn more about him at thekeynoteshop.com. For booking information at the Seattle Study Club discounted rate, please contact: Gina Davilla gina@thekeynoteshop.com Office: 512.596.5570 Cell: 956.251.3622

AVAILABLE TOPICS “Laughing from the Teeth Out: Using Humor to Deal with Change, Stress, and Difficult People in the Dental Work Environment” Let’s face it, your dental office can be nuts. You deal with a lot of “tools” in your day, and yes, I’m talking about people. But it’s not just the people. Other factors, such as change and workload, also cause stress. So what is the answer to handling stress, managing change, getting patients in and out of the chair in a timely fashion, and not reverting to minor office altercations? For starters, the answer is humor. Humor is a serious tool that has a funny impact. It’s like getting a deep cleaning for your attitude. When people engage their sense of humor, they become better communicators, better problem solvers, better decision makers, and better with conflict resolution. They are also more creative, more productive, more fun to be around, less stressed, healthier, fresher, and more open to new ideas. With Devin’s hilarious presentation, your attendees will learn to laugh, lighten up, and love work once again!

“Share Your Magic: Creating Servant Leaders and Team Players in Your Dental Workspace” There are two types of leaders in the dental profession: “pickpockets” and “magicians.” Pickpockets want the power; magicians empower others. Pickpockets fight for the closest parking spot; magicians give up the closest parking spot. Pickpockets manipulate others to get what they want; magicians practice the Golden Rule by sharing their “magic” with patients and staff. Servant leaders abandon their pickpocket instincts and share their magic in a way that increases influence, embraces positivity, and retains employees—yes, even millennials! Devin doesn’t just tell people how pickpockets and magicians differ, he shows them! His award-winning magic and pickpocketing skills are metaphors that challenge people to abandon the pickpocket mentality in the office and in life. The message is simple: the better you make life for others, the better your life will be. The fun part of being a “magician” is putting your talents and passions into action. Whether it’s an uplifting word, a smile, or a giving mindset, sharing your magic means making patients and team members feel special in your own special way. Devin will help your people bring their magic to life, and bring life to your office. When you share your magic, you can expect the amazing results of happy patients and cohesiveness among staff.

Length of programs: Available as a keynote or pair keynotes to create a 2–3 hour evening or half-day.

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ABOUT THE SPEAKER As a humorist keynote speaker, Devin Henderson helps people see how humor can make them healthier, more productive, more creative, better problem solvers, and more fun to be around. His keynote presentations are interactive and hilarious, which is what makes his message stick in people’s brains longer than peanut butter on the roof of your mouth. Devin teaches that happiness is directly related to one’s ability to laugh at life and that humor can be found in nearly any situation. Devin has been making audiences laugh for over a dozen years. He has performed as a corporate comedian in all 50 states, except Hawaii, Alaska, and like 18 others. Devin has opened for comedians Sinbad and Mike Birbiglia and is a certified speaking professional, which is like the black belt of public speaking. So don’t mess with him—his humor is lethal. He is also a self-published author. Share Your Magic is Devin’s best-selling book of all time. Mainly because it’s his only book. Devin wrote this bio himself, which is challenging and actually kind of weird.

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Frank King

TRAVELS FROM Oregon LECTURE FEES Keynote: $5,000 Half-day: $6,250 Full-day: $7,500 (Standard fee: $7,500-$10,000) Additional expenses include airfare, hotel, meals, and ground transportation.

AVAILABLE TOPICS

CONTACT INFORMATION You can see videos of Frank and learn more about him at thekeynoteshop.com. For booking information at the Seattle Study Club discounted rate, please contact: Gina Davilla gina@thekeynoteshop.com Office: 512.596.5570 Cell: 956.251.3622

“Suicide Prevention in the Workplace As a Health and Safety Issue” Frank helps workplaces appreciate the critical need for suicide prevention, creating a forum for dialogue and critical thinking about workplace mental health challenges. He builds a business case for suicide prevention while promoting help-seeking and help-giving. Interactive exercises and case studies help employers and their staff apply and customize the content to their specific work culture.

Program content is divided into four chapters: • Suicide Prevention in the Workplace • What to Do When Someone Is Suicidal • Conversations About Suicide • Suicide Postvention Mental illness and substance abuse cost employers an estimated $225.8 billion each year, according to a recent study based on a random sample of over 28,000 workers in the US. The largest indirect cost of mental illness comes in the form of decreased performance due to absenteeism, or regularly missing work, and presenteeism, or working while sick. While most employers notice absenteeism, they often overlook presenteeism. A study measuring health-related productivity estimated that individuals working with untreated illnesses cost employers $1,601 per person each year. CEOs underestimate the hidden costs of employee wellbeing. Overestimating the importance of physical health and underestimating the cost and prevalence of mental illness leads to wasteful spending and decreased life satisfaction of employees.

“Healing Hearts with Humor One Ticker at a Time: Laugh and Learn the Five Secrets to Living Heart Healthy, Happily” Guess what the number one cause of death among dentists is? Did you say suicide? Close—it’s right up there.

The number one cause of death among dentists is stress-induced heart disease. The good news is, you can do something about that. Having had two aortic valve replacements, a double bypass, a massive heart attack, and three stents, Frank has lived to laugh about it and will show you how to do the same. Lots of ah-has and some ha-has. Your attendees will learn about: • Diet • Exercise • Meditation • Medication • And no rationalizations

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“It Wasn’t Like This in the Brochure: Locating the Chuckles in Change” What’s the old saying—“The only thing constant, is change?” It could be argued that the four scariest words in the business world are, “change in the workplace.” Just the mere thought of a workplace change often evokes fear, stress, and sometimes, even anger. The worse news is if there is one thing you can count on, it’s that things—the world, the economy, your life, and yes, your workplace—are going to change. Whether it’s your job to lead the entire organization through change, lead your team through a change, or just managing your own life through a change, your ability to do so successfully is tied to your capacity to embrace and adapt to change in the workplace. Be a change leader, for the entire organization, your team, or just for yourself.

• Overcome the fear of change • Deal with the inefficiency and uncertainty that comes with change • Live with the idea that things may get worse before they get better • Embrace uncertainty and focus on the positive in the face of change, with a “yes, and,” attitude rather than a “yes, but,” attitude, thereby making the new reality better than the old “Networking Is a Contact Sport: Down! Ready Set! Connect!”

Have you ever visited a networking group? Have you ever wondered why there is at least one chiropractor, if not more, who is a member of the group? It’s because networking to build their practice works! You need to be known before you are needed. When a life event triggers a need for something, 8 out of 10 times, people will choose a company or person whose name they know. And one of the best ways to get known is networking. Just ask your chiropractor. Your attendees will learn how to: • Give value first, without expectation of return • Embrace enthusiasm, it’s contagious • Promptly follow up • Make a commitment • Maintain a positive attitude • Monetize all of those meetings “Get Up Off Your Aspirations: Turn Your Messes and Stresses into Successes” I’m guessing you’re here because you’ve been tasked with selecting just the right motivational speaker for your next event? Is it your job to find the perfect presenter? One who is captivating, entertaining, and inspiring, with a bold, fresh, contemporary, and compelling style, delivering ah-has, as well as ha-has, and winning over your audience? There are literally hundreds of funny motivational speakers to choose from, and everyone expects that you’ll know just which presenter to select, to be the highlight of your event. No pressure there! Booking the right funny motivational speaker may not make you a hero, but hiring the wrong one can, well, be career-limiting to say the least. The good news is, you’re here! Where your attendees will learn how to: • Snooze ya’ win!

• Conceive, believe, achieve • Celebrate small victories • The Secret ain’t no secret • Turning aspirations into opportunities • The magic of Half-Hour Power • What could you do if you didn’t know no better?

ABOUT THE SPEAKER Frank King, suicide prevention and postvention public speaker and trainer, was a writer for The Tonight Show for 20 years, is a corporate comedian, syndicated humor columnist, and podcast personality, who was featured on CNN’s Business Unusual. Depression and suicide run in his family. He’s thought about killing himself more times than he can count. He’s fought a lifetime battle with depression and thoughts of ending his life, turning that long dark journey of the soul into a TED Talk, “A Matter of Laugh or Death,” and sharing his lifesaving insights on mental and emotional health awareness, with corporation, association, youth (middle and high school), and college audiences. As an inspirational and motivational public speaker and trainer, Frank uses the life lessons from the above, as well as lessons learned as a rather active consumer of healthcare (both mental and physical) to start the conversation, giving people who battle mental and emotional illness permission to give voice to their feelings and experiences surrounding depression and suicide, and to create a common pool of knowledge in which those who suffer, and those who care about them, can swim. And doing it by coming out, as it were, and standing in his truth, and doing it with humor. He believes that where there is humor there is hope, where there is laughter there is life, nobody dies laughing. He is currently working with two coauthors on a book on men’s mental fitness, Guts, Grit, and the Grind.

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Romie Mushtaq

TRAVELS FROM Florida LECTURE FEES Keynote: $7,500 Half-day: $15,900 Full-day: $23,900 (Standard Fee: $10,300-$23,900) Additional expenses include airfare, hotel, meals, and transportation.

AVAILABLE TOPICS

CONTACT INFORMATION You can see videos of Dr Romie and learn more about her at thekeynoteshop.com. For booking information at the Seattle Study Club discounted rate, please contact: Gina Davilla gina@thekeynoteshop.com Office: 512.596.5570 Cell: 956.251.3622

“Medicine Meets Mindfulness for Stress Management and Leadership” We live and work in overstressed and sleep-deprived environments. Dr Romie brings together brain science and mindfulness to teach audiences how to control stress, transform into mindful leaders, and cultivate creativity and innovation. You will learn how to live and lead with a calm and controlled mindset.

Most Requested Programs: “BrainUp! Three Mindful Steps to Conquering Stress” “Mindful Leadership: Navigating Chaos to Calm” “Pause: The Brain Secrets to Balance, Passion, and Purpose in Life” Length of programs: Available as keynote, half-day, or full-day ABOUT THE SPEAKER Dr Romie Mushtaq, MD, is a traditionally trained and board-certified physician in both neurology and integrative medicine. She completed her medical training at the Medical University of South Carolina, the University of Pittsburgh Medical Center, and the University of Michigan. She served as faculty at the Medical College of Wisconsin.

Dr Romie had an unexpected pause in her career after having to undergo life-saving surgery. Her illness and recovery from career burnout led her on a journey around the world, learning about the medicine behind mindfulness. Dr Romie’s mission has been to shift how companies view and deliver health and wellness to their leadership teams and employees.

As a professional speaker and media personality, Dr Romie works to optimize the performance of executive leadership teams of Fortune 500 companies, professional athletes, and global associations. Her unique expertise in brain science, psychology, and mindfulness are regularly featured as a part of the Fox News medical unit, TED Talks, in Fortune and Forbes Magazine, on NPR, and through dozens of other national media outlets. She also serves as chief wellness officer for Evolution Hospitality.

If you ask Dr Romie her secret to staying sane and getting everything accomplished, she says her prescription is meditation—and occasionally medicating with dark chocolate. Learn about the BrainUp! movement and watch more video at www.DrRomie.com.

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Suzanne Newkirk

TRAVELS FROM Georgia and Florida LECTURE FEES Half-day or evening: $1,500 Full-day: $2,500 Additional expenses include airfare, hotel, meals, and ground transportation.

CONTACT INFORMATION For booking information at the Seattle Study Club discounted rate, please contact: Suzanne Newkirk rnrwkirk@yahoo.com 425.770.0520

AVAILABLE TOPICS “Good to Great Dental Hygiene” This program reviews how to create a successful and profitable dental hygiene department that will stand the test of time during challenging economies.

Learning objectives: • Understand the facts and factors that cause us to be only good • Understand how to become great • Significantly improve the periodontal health of your patients • Understand the state of periodontal therapy and periodontal health • Understand the therapeutic benefits of a needs-based, hygiene-driven dental practice Length of program: Full-day (6 hours) or half-day (3–4 hours) “Dental Endoscopy: The New Gold Standard in Nonsurgical Periodontal Therapy” This fun, interactive, evidence-based presentation delves into the benefits of minimally invasive, nonsurgical periodontal therapy utilizing the dental endoscope. Using Turning Technologies (audience response system), participants provide immediate feedback to questions posed throughout the seminar. Dental endoscopy provides real-time video imaging, enabling clinicians to diagnose and treat subgingivally in the most minimally invasive, nonsurgical modality available. The dental endoscope has opened a new era in nonsurgical periodontal therapy.

Learning objectives: • Discover why the gold standard of nonsurgical periodontal therapy is still based on the complete disruption and removal of subgingival bacteria • Discover how anti-infective agents and adjunctive therapies may improve treatment outcomes for periodontally involved patients • Understand clinician limitations in “blind instrumentation” and when to refer Length of program: 90 minutes to 2 hours

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“Perio Beyond Numbers: Dental Hygiene Considerations in Mucogingival Defects and Gingival Grafting” This presentation is designed for doctors and hygienists interested in learning more about what causes mucogingival defects, treatment modalities, and how to help the patient maintain a healthy dentition post grafting surgery.

Learning objectives: • Recognize periodontal soft tissue defects • Understand contributing factors • Learn hygiene considerations in patient management and behavior modification • Discover treatment modalities • Know when to refer/working with specialist Length of program: 2–3 hours (time can be adjusted to the needs of the group) “Dental Implant Maintenance” This presentation provides the most current evidence-based information on how to care for the restored implant through proper monitoring and maintenance.

Learning objectives: • Become familiar with the peri-implant sulcus and learn how to recognize health or disease • Learn the correct protocol for the implant maintenance appointment • Create a checklist for examination of the implant prior to instrumentation • Review implant instrumentation and debridement recommendations Length of program: 90 minutes to 2 hours (time can be adjusted to the needs of the group) ABOUT THE SPEAKER A recognized key opinion leader in dental endoscopy, Suzanne has published numerous articles and co-authored several dental textbook chapters on minimally invasive, nonsurgical periodontal therapy with use of the dental endoscope. Suzanne is a periodontal cotherapist, dental hygiene coach, and mentor who is passionate about teaching dentists and dental hygienists how to provide outstanding diagnosis-driven dental hygiene. Using evidence-based information, Suzanne offers attendees the most recent, relevant information available for her presentations and uses humor, stories, and examples to create an unforgettable message that clearly defines her learning objectives.

Suzanne has presented all over the country for doctor and dental hygiene study clubs, including Dr Michael Cohen and Dr Robert Gottlieb’s Seattle Study Club groups, the ADA’s 2012 and 2013 annual sessions, and the American Dental Hygienist’s Association 2013 and 2014 annual sessions, among others.

Suzanne enjoys spending her spare time as perioscopy instructor for dental practices across the United States.

She is a daily exerciser who enjoys playing golf and recreational cycling.

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Christopher Ramsey

TRAVELS FROM Florida LECTURE FEES Full-day: $7,500 Additional expenses include airfare, hotel, meals, and transportation.

CONTACT INFORMATION You can see a video of Dr Ramsey and learn more about him at christopherramsey.com. For booking information at the Seattle Study Club discounted rate, please contact: Dr Chris Ramsey drcramsey@mac.com Cell: 561.758.3144.

AVAILABLE TOPICS “M.A.S.T.E.R.-ing Your Sixth Sense: Understand the Elements of Decision-Making, Body Language, and the Art of Persuasion for Improved Interpersonal Relations and Case Acceptance” During this session, Dr Ramsey will cover the elements of his M.A.S.T.E.R. program. This trademarked concept highlights specific elements of verbal and nonverbal communication. The M.A.S.T.E.R. program encompasses the concepts of human decision-making, body language, and the art of persuasion. With an understanding of these elements, doctors and team members will begin to see what many others do not in everyday communication. This approach ultimately leads to increased case acceptance and improved interpersonal relationships.

Upon completion of this session, attendees should be able to: • Identify how both conscious and subconscious decision-making affect treatment acceptance • Use nonverbal communication to connect with others and build better relationships.

Length of program: Full-day ABOUT THE SPEAKER Christopher D. Ramsey, DMD, was raised and currently practices in Jupiter, Florida. His practice focuses on comprehensive esthetic and restorative dentistry. He received his dental degree from Temple University School of Dentistry in Philadelphia, Pennsylvania, in 1999. Dr Ramsey is a member of the American Academy of Esthetic Dentistry and the American Society for Dental Aesthetics and an accredited member of the American Academy of Cosmetic Dentistry (AACD). He is a graduate of the Kois Center in Seattle and an alumnus of the Pankey Institute in Key Biscayne, Florida.

Dr Ramsey is on the editorial review board for the AACD’s journal and the Journal of Implant and Restorative Dentistry. He has published numerous articles on customer service–related topics, adhesive technology, and cosmetic dentistry in the Journal of Implant and Restorative Dentistry, Journal of Esthetic and Restorative Dentistry, PPAD, Dentistry Today, Contemporary Esthetics, Signature, and Dental Products Report. He is a product consultant for The Dental Advisor, and numerous dental manufacturers, which allows for greater insight into the newer materials and techniques. He also has had the unique opportunity to lecture throughout the US and abroad. Lecture topics have focused on the latest techniques, materials, technology, and protocols needed to create a successful esthetics-based practice. In addition, Dr Ramsey is often called upon to teach the latest techniques in body language and what they mean to the success of our practices.

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Bill Stainton

TRAVELS FROM Washington LECTURE FEES Keynote or workshop: $6,500 Keynote followed by interactive workshop: $8,500 (Standard fees $10,000–$15,000) Additional expenses include airfare, hotel, meals, and ground transportation.

CONTACT INFORMATION You can see videos of Bill and learn more about him at thekeynoteshop.com. For booking information at the Seattle Study Club discounted rate, please contact: Gina Davilla gina@thekeynoteshop.com Office: 512.596.5570 Cell: 956.251.3622

AVAILABLE TOPICS “It’s Showtime! What it Takes to Run an Emmy-Worthy Dental Practice” A 29-time Emmy Award winner reveals the secrets to producing a great show—the very same secrets it takes to produce a great dental practice! Ultimately, it comes down to your club members asking and answering three questions: 1. What’s your show? What is the primary outcome you want to produce with your practice?

2. Who’s your cast? Who should you have on your team (both inside and outside your practice) to help you produce your show?

3. Where’s your script? What’s your game plan for getting there?

In short, it comes down to thinking of yourself as exactly what you really are: a producer.

Length of program: 45–75 minutes (keynote) For clubs interested in the keynote followed by workshop, we’ll take a deeper, completely interactive dive into the three questions posed above and apply them specifically to your members’ own dental practices.

Length of program: 1.5–2.75 hours “The Five Best Decisions the Beatles Ever Made . . . and Why You Should Make Them Too!” What can the Fab Four teach your members about running a dental practice? Plenty! After all, they were four of the most successful people in history and are still considered the gold standard for their industry. Find out how they got there, and how the decisions they made can apply to your members and their practices. After all, wouldn’t your members like to be known as “the Beatles of the dental industry”? This is a highly entertaining keynote that also includes audio and video clips, behind-the-scenes stories, and hilarious audience participation.

Length of program: 45–75 minutes (keynote)

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“What a Great Idea! Developing Strategic Creativity to Grow Your Dental Practice” The dental industry changes rapidly. New challenges, as well as new opportunities, require creative solutions.

But few dental professionals understand what the creative process really looks and feels like. Your club members will leave this workshop knowing exactly what the creative process is and how to apply it directly to their dental practices. This workshop is very hands-on! Members will have the opportunity to immediately apply their newly rediscovered creativity skills directly to a self-selected issue that their dental practices are facing now!

Length of program: 30 minutes to 2 hours (interactive workshop) “But Why Can’t Things Just Stay The Same! Leading Change in Today’s Dental Practice” Perhaps the one constant in the dental industry is that things change. Dentists know this, but sometimes it’s difficult getting both the front and back office staff on board. In this program, your club members will understand change from their staff’s point of view and learn specific techniques to introduce change, create engagement, and ensure that a change initiative actually sticks!

Length of program: 40–60 minutes (keynote) The workshop version (either as a standalone or in conjunction with the keynote) includes interactive team activities that apply specifically and directly to the attendees’ own practices.

Length of program: 40–90 minutes (interactive workshop) “If They’d Just Do As I Say! Leading Team Engagement” Your club members have a vision for their dental practices. Now if only they could get their teams as excited about it as they are! In this program, your club members will find out what it really takes to cultivate team engagement, including: • Why getting “buy-in” doesn’t work—and what does work instead • The one change that will double (at least!) the effectiveness of their team meetings • What team engagement really looks like (it may not be what they think!)

Length of program: 40–60 minutes (keynote) The workshop version (either as a standalone or in conjunction with the keynote) includes interactive team activities that apply specifically and directly to your club members’ own practices.

Length of program: 40–60 minutes (interactive workshop) ABOUT THE SPEAKER Bill Stainton is a multiple Emmy Award–winning TV producer, writer, and performer; an author; a business humorist; and an internationally recognized Beatles expert. He blends the business smarts he learned from 20 years in corporate management with the show-biz sparks he gleaned from working with people like Jerry Seinfeld, Ellen DeGeneres, and Jay Leno to create entertaining and enlightening presentations enjoyed by audiences around the world! As the executive producer of Seattle’s legendary comedy TV show, Almost Live!, Bill led a talented and highly creative team to unparalleled success: a no. 1 rating for 10 straight years and more than 100 Emmy Awards (29 of which went to Bill). At the same time, he also owned his own corporate training company, authoring nine training programs in subjects ranging from office politics to customer service to team motivation. From Maine to Malaysia, Bill is committed to helping his audiences achieve their highest potential— while maintaining a sense of fun along the way!

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Crystal Washington

TRAVELS FROM Texas LECTURE FEES Keynote: $6,500 Half-day: $10,000 Full-day: $15,000 (Standard Fee: $7,500–$15,000) Additional expenses include airfare, hotel, meals, and transportation.

AVAILABLE TOPICS

CONTACT INFORMATION You can see videos of Crystal and learn more about her at thekeynoteshop.com. For booking information at the Seattle Study Club discounted rate, please contact: Gina Davilla gina@thekeynoteshop.com Office: 512.596.5570 Cell: 956.251.3622

“Imagine the Future” • Identify the significant ways in which technology is changing human beings.

• Understand generational differences and technology preferences for increased team participation and client acquisition.

• Discover how technology like augmented reality, beacons, and artificial intelligence are shifting the job market and your customers’ communication preferences and needs.

• Uncover what you should do now to get ahead of the curve and thrive!

“Technology Hacks for Increased Sales” • Uncover the no. 1 secret for attracting qualified prospects online.

• Discover the top five tools for wowing prospects, clients, and influencers with little to no effort on your part!

• Use Google with social media as reconnaissance tools to discover who is using your competition, actively looking for your services, and to pull membership rosters of potential clients from the “secret” web.

• Utilize simple technology options for creating marketing systems for automating your digital strategy and measuring ROI. “Operation Outsource: Master Efficiency Using Technology” • Discover secrets for strengthening lucrative professional relationships.

• Identify hacks for better business/career management.

• Uncover fresh “spy tricks” unknown to 99% of internet users for gaining valuable client information and monitoring your competitors.

• Become an expert at task automation and outsourcing nonrevenue-generating busy-work (even at home).

“Brand Yourself in an Increasingly Digital World” • Discover the no. 1 trick for getting results from Linkedln.

• Uncover how to use segmentation to make each connection feel like you’re tailoring information to their needs.

• Use the best apps for creating a polished brand that attracts influencers and opportunities.

Length of programs: Available as keynote, half-day, or full-day

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ABOUT THE SPEAKER Crystal Washington, CSP, works with organizations that want to leverage technology to increase profits and productivity! As a technology strategist and certified futurist, Crystal takes complex social media, application, and web topics and makes them easy to understand and accessible for everyday people. Crystal’s clients comprise Fortune 500 companies including Google, Microsoft, and GE and as a sought-after keynote speaker, she has entertained and educated audiences around the globe. She has appeared in numerous publications, including Entrepreneur, Bloomberg Businessweek, and Forbes and is regularly called on by major television networks as a tech expert.

Crystal is the author of the books One Tech Action: An Efficiency Guide for Busy Non-techie Professionals to Get More Done, Build Better Relationships, and Enjoy More Free Time and The Social Media Why: A Busy Professional’s Practical Guide to Using Social Media Including LinkedIn, Facebook, Twitter, YouTube, Pinterest, Google+ and Blogs for Business.

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