The HUB 2/2017 - Business And Career Magazine Of The SELLBYTEL Group

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THE BUSINESS AND CAREER MAGAZINE 2 / 2017

JOBS

INSIDE

THE POWER OF

WORD-OF-MOUTH Support by SELLBYTEL – All about that human factor Food trucks – Where to get the best pulled pork, burgers or vegan treats Off to a great career start – Traineeship at the SELLBYTEL Group


DON'T LIVE INSIDE T H E B OX , T H I N K O U T S I D E O F I T.

Find your new job right here: Call: +49 911 9339 3636 | E-mail: career@sellbytel.com Find more vacancies at sellbytel.com


EDITOR'S WORD First of all: Thank you for your amazing feedback on our first The HUB edition! We took this as an inspiration to make our second issue even more entertaining, informative and fun to read. In this issue we share our secrets to “The power of word-ofmouth” marketing, one of the most effective ways to market your brand or service. Be unique, stand out and start a conversation. We give you a thorough insight on our extensive support solutions. We also added some tips and hacks how you can upgrade your office lunch with some easy-to-follow ideas. Further, we included application tips, life hacks from our very own expert, an inspiring success story of one of our international colleagues, and so much more … Are you craving a new professional adventure? We got you covered there too. Just take a look at our exciting career opportunities – all across the globe. Now get ready and have fun reading The HUB! Remember: do let us know what you think and send us your feedback to TheHUB@sellbytel.com

Dr. Henning Krahn Head of Human Resources, SELLBYTEL Group

#sellbytel_group 3


CONTENT 6

Short news

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Support by SELLBYTEL All about that human factor

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Sales secrets Get the latest tips on successful sales from our experts

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Success story Vina Sarna Interview with Vina Sarna, Head of Training & Development, Kuala Lumpur

Application Coach – Part 2 Our professional advice on how to find and apply for the perfect job

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The power of word-of-mouth

Blog it like it's hot The SELLBYTEL Group business blog

Off to a great career start Traineeship at the SELLBYTEL Group


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S FE-HACKSKI LI WITH HARALD SONTOW YOUR GUIDE TO BETTER COMMUNICATION

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Graphic Recording A new way to visually present your content

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Food trucks Where to get the best pulled pork, burgers or vegan treats

My city: Lisbon Our tips if you want to visit Portugal's capital

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Office nutrition

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Meet the management Five questions for Markus von Rhein

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Job ads

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Sneak peek into our next edition

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SHORT NEWS

Information from all around the (SELLBYTEL) world Influencer Marketing will grow tremendously! Finding and engaging with the right influential personalities to promote and support your company is predicted to become one of the biggest marketing trends for 2017. INDUSTRIES WITH THE BIGGEST GROWTH FORECASTS FOR 2017

1 "The difference between try and triumph is just a little umph." Marvin Phillips

2 "Pretend that every single person you meet has a sign around his or her neck that says, 'Make me feel important'." Mary Kay Ash

3 "Today is always the most productive day of your week." Mark Hunter

DRONES

4 "Fall down seven times. Stand up eight." Japanese Proverb

5 SOLAR PANELS

"Success is the ability to go from failure to failure without losing your enthusiasm." Winston Churchill

GREATEST SALES QUOTES OF ALL TIMES, OR SO WE THINK … HOME HEALTHCARE 6


Network trend 2017 Chatbots – you won’t know you are talking to one. Artificial Intelligence is the future and applications like Chatbots, which are based on scripts and keywords, already control many functions in mobile communication.

Markus Sixt is HELPBYCOM’s new Managing Director Our user-helpdesk company HELPBYCOM began the new year with a big personnel change: Markus Sixt is the new Managing Director, taking over all operational tasks from Volker Häßler. Markus Sixt joined HELPBYCOM in 2006 as a 2nd Level User-Helpdesk Manager. In his previous position he was the Area Manager. Now he promotes the growth and separate development of HELPBYCOM as a more independent entity from the SELLBYTEL Group. In order to better focus on European clients, New Business and Account Management will be implemented additionally to the current structure.

SELLBYTEL stands for courage, inspiration, equality and change: SELLBYTEL's women influence the future at the Global Omniwomen Summit in Berlin.


SUPPORT BY SELLBYTEL

All about that human factor

Human … what? There is no doubt that IT support has long concentrated on the technical, factual side of things. The human factor has tended to move into the background. Yet, in times of rapidly changing consumer characteristics, this has become an ever more critical issue in the delivery of superb support.

Customer needs and expectations continuously change. This includes the request for omnichannel support and 24/7 availability. Customers are now much more empowered due to their vast knowledge and freedom of choice.

and adapt to be able to satisfy those ever changing needs. The human element becomes more and more important. At SELLBYTEL we have understood this and are greatly emphasizing humanity in our solutions. In the following we talk about what SELLBYTEL’s support solutions consist of and what differentiates them. We also want to introduce our idea of the human factor. We then display, how we implement this in practice. Listening to our clients’ feedback and understanding their needs is our way forward! Our support solutions

The changing customer face also means that providers of professional support solutions need to shift their focus more towards the people aspect 8

We stand for perfection in IT service desk management, providing professional support solutions from individual user support,


to complete IT management solutions for the B2B sector. Our portfolio includes: • Service Desk 1st Level Support • Expert Service 2nd Level Support • Application Support • Field Service • Onsite Service • Order Management What differentiates our support solutions:

This part is largely built and reinforced by our experienced training and coaching expert aha! TALENTEXPERTS. Here we focus on the following points:

THE

HUMAN SIDE • Sensitivity: we know the end users’ needs and turn their challenge into our own. • Enthusiasm: “You should treat every call as if it was your first one of the day.” (Quote by Markus Sixt, Managing Director HELPBYCOM) • Transparent communication: we are honest and accurate in our communication with both, end users and partners. • Enthusiastic, motivated specialists: we have the most passionate employees, who are keen on solving all sorts of support challenges. • Trust: by demonstrating all of the above, we have built great trust with end users and partners alike.

THE

BUSINESS SIDE • Reduced IT costs due to higher and faster resolution rates. • Continuous development of know-how through training measures. • Reduced pressure on downstream IT instances. • Certification on international standards. • Focus on internal executive development: we nurture our own talent. • One team: SELLBYTEL and the client collaborate as equal partners. • Smooth transition process from one provider to another.

After all, we know that excellent support requires maximum commitment, both on the people and the business side. We are aware that the two are mutually dependent and need to go hand in hand. //aw

Let us show you what we mean by giving you some

EXAMPLES OF WORK 9


WHAT OUR CLIENT SAYS CLIENT: International market leader in medical and safety technology PRODUCTS:

Global IT Service Desk (1st Level) Request Fulfillment Ticket Management & Ownership VPN Migration & Support Technology

STARTING POSITION:

“People entrust our products with their most valuable possession: their lives! The faster our employees get assistance from our Global Service Desk, the quicker they can come up with life-saving solutions. So quality and speed of support are crucial for us – always in connection with excellent people skills.” Philipp Schmeisser, Head of IT Operation Center International market leader in medical and safety technology OUR CHALLENGE

Our products have a very positive effect on people‘s health and safety. And just like with medicine we expect the same high standards when it comes to our internal technical IT support: a high first call resolution rate and availability. In other words, a very high quality of service – with emphasis on the human side – that finally leads to maximum user satisfaction.

RESULT

“User satisfaction is our biggest shared goal. To achieve that, we collaborate as one team with SELLBYTEL. That means, one of our own employees is always onsite at SELLBYTEL, new themes are always jointly elaborated and we provide regular training onsite. The SELLBYTEL employees further have an amazing service orientation. This becomes obvious in their individual adaptation to every user’s needs, their sincere desire to solve the user’s issue, and hence their extremely high personal commitment. Last but not least, SELLBYTEL recruits just the right people for us. We see a great team spirit among employees and a real passion for their tasks, which results in a low fluctuation. So you see, the strong people focus is what really differentiates SELLBYTEL for us!” Philipp Schmeisser, Head of IT Operation Center 10


WHAT SELLBYTEL HAS ACHIEVED FOR THE CLIENT

WHAT DOES THAT MEAN IN NUMBERS?

• First Call Resolution Rate: ≥ 80 % of all tickets • User Satisfaction: better than 1.9 (grading 1 = very high; 6 = very low) • Telephone Availability: > 94 % of all calls answered within 20 seconds

All of this has helped SELLBYTEL establish a very close relationship with the partner, including regular extensions of services and growing market coverage. SELLBYTEL has just extended the successful concept from the Group's hub in Barcelona to the location in Erfurt, Germany. This is based on the large amount of trust the partner has placed in SELLBYTEL. CONCLUSION

SELLBYTEL offers the client one single contact point through a single point of contact management approach (SPOC). Plus, all services are delivered in all time zones according to local business hours. This multi-language approach includes support specialists speaking at least two languages. Hence, SELLBYTEL always covers different languages simultaneously on an advanced business level.

What makes SELLBYTEL so successful is clearly the high level of competence! 11


WHAT OUR EMPLOYEES SAY SELLBYTEL collaborates with the most diverse industries and brands. We also provide the entire technical e-banking support for a worldwide leading German bank. That includes 1st Level and 2nd Level Support as well as Technical Field Service.

"In my role as a First Level Service Desk Specialist I get the chance to contribute my huge passion for IT. Plus, I am able to take advantage of my strong people skills. I am a true people person who enjoys communication and solving all kinds of IT related tasks. I also love my team’s incredible spirit and international vibe. And not to forget, I benefit from very flexible working hours and a pleasant work environment, including some nice extras like free bicycle usage."

Guido Maiello, 31, 1st Level Service Desk, worldwide leading German bank

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"I am a Field Service Specialist taking care of the more complex 3rd level service tasks. Here my strong IT affinity and longtime experience in the field are a great advantage. I am not just technically savvy, though, I am also a strong communicator. What I really like about my job as well is that I get to work very independently within the thriving, interesting e-banking field."

Sven Witt, 39, Field Service Specialist, worldwide leading German bank

//aw


SALES SECRETS Salespeople share the key to success In our series “sales secrets”, once again one of our sales experts shares his ultimate sales secrets. This time: Nicolas Bocsi, Managing Director LIVINGBRANDS, Nuremberg

“KISS stands for “keep it short and simple”. Conveying complex facts in a comprehensible and short manner is the difficulty in sales (“Simplexity”). It is also essential that the right message reaches the client. That’s why easily understandable messages in speaking, writing

and imagery are so important. Complexity blurs the validity and leads to misunderstandings. This applies to every single client contact, from a cold call to a PowerPoint presentation to a benefit analysis. Short phrases appear more credible and convincing. Precise structures demonstrate respect and competence - technically as well as emotionally. That means, illustrating only those points the client is really interested in. To me, next to all these points, KISS also stands for: love your telephone!” //aw

JOB ADS Sales Manager / Client Solutions / International Key Accounts (m/f) 0217K Join our sales team and get the chance to own the whole sales cycle from first contact to deal closure Location: Nuremberg | Start date: immediately Apply now: Call: +49 911 9339 3636 | E-mail: career@sellbytel.com | WhatsApp: +49 151 126 77 164 Please refer to The HUB | Find more vacancies at sellbytel.com

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“MY PERSONAL MOTTO: FOCUS AND HAVE FUN!” Interview with Vina Sarna, Head of Training & Development in Kuala Lumpur

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At the age of only 29, our colleague Vina knows what it means to aim high. After she had originally studied Airport Management and started her career in sales, the cheerful young professional from Malaysia soon discovered her real passion: training and coaching. Ever since then she has worked her way up and is now Head of Training & Development at SELLBYTEL Kuala Lumpur. In this latest interview she tells us all about her time with us.

And what would you say contributed most to your progress? It’s a variety of things, but mostly the support I receive from my team and the management. They just make me want to strive for greater goals and grow together.

Vina, first of all, please tell us some more about your career with us. Sure. I joined SELLBYTEL APAC in November 2011 as a Sales Coach / Soft Skills Trainer for our client, a leading software and hardware producer. I spent 2 ½ years in this role training over 200 people across the APAC region. This included induction, ongoing training, brown bag sessions and quality monitoring. In February 2014 I began to work at the Project Management Office (PMO) and shortly after in January 2015 I became Head of Training & Development for Sellbytel APAC. And what is your current role exactly about?

Have you encountered any challenges as well? If so, how do you tackle them? Absolutely. I can say that I take every challenge as it comes and I face it with the right attitude. That means I have fun and focus on performing at the same time. That’s all it really takes! So what would you tell others who aspire a similar career with SELLYBTEL?

I have to say my role is pretty broad. I am responsible for all Training & Quality matters for the APAC clients. This includes new hire training, career development, coaching / mentoring and management training.

Never hesitate to ask questions and strive to learn new things every day.

That’s quite something … Any favorite tasks?

I have always tried to separate my work from my private life. So outside the office I totally concentrate on my family and dogs. It’s really important to me to have this balance!

I feel like the Training Department is like an ambassador for the SELLBYTEL Group. We are the first ones new employees meet, so creating a good impression is very important and interesting as well. I also thoroughly enjoy making the training process a valuable experience for all employees.

And finally, what do you enjoy doing in your free time?

Thanks a lot for the interesting chat and all the best for your career! //aw 15


The SELLBYTEL Group Application Coach How to prepare a winning application

Part #2

In our series "The SELLBYTEL Group Application Coach", this time we give you some useful tips on how to come up with the perfect application.

Cover letter, photograph, CV, certificates: things that should not be missing in your application portfolio! Cover letter

A good cover letter can make all the difference. If you get it wrong, you could instantly land on the “declined” pile. The perfect cover letter should answer the following questions: • Why are you applying with this particular company? • Why are you applying for this specific position? • What qualifies you for this position? • Why should the company give the job to you? • How can you prove your previous experience and success with specific examples? • Which other information might be important to the decision maker (salary requirements, end of studies, earliest entry date)? Focus on those points most relevant to the respective position! Remember: keep it short and sweet!

But remember, check in advance whether an image is actually desired or mandatory in your region / country. Tell the photographer how you want to appear on your photo (e.g. tough, creative, open-minded). A good photographer will be able to visually portray this. Secondly, choose the image best transferring your personality and the one you can actually identify yourself with. Thirdly, ask your friends, family or fellow students about your effect: am I authentic on the image? Is the picture suitable for the desired industry? Finally, always remember: personality is key!

Photograph

CV

A professional photograph is crucial, as it gives the reader a first impression of your personality.

The core of your application – your CV should be a short summary of your most important

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stations (qualifications, experience, knowledge and skills). Very important: say WHAT you are and emphasize relevant experiences / skills (not necessarily WHERE you gained them!). An attractive profile page prior to your classic CV is a great way to leave a positive impression right away. Content of your CV

• Headline: Applicant name or “CV” • Application photo (if applicable) • Personal data (name, address, telephone, E-mail) data about parents / siblings is irrelevant! • Education (school, apprenticeship and studies) • Work experience (internships and jobs) • Knowledge & skills (IT, languages) • Hobbies / engagement (3-4 suffice!) • If applicable: list of own publications • If applicable: awards • If applicable: references

Of course the different points can be arranged according to your individual circumstances. It is, for instance, advisable for applicants with relevant experience to place the section on “work experience” before the one on “education”. One last tip: remember that the requirements regarding content / format of your application can vary across nations. For example, application photos are unusual in the Anglo-American region. Now go ahead and put into practice what you just learned! Prepare your personal application for your dream position with the SELLBYTEL Group! Find all our currently available positions here www.sellbytel.com/en/career/open-positions To be continued.

//aw

JOB ADS Customer Service Advisor / Health industry (m/f) 1016AV Your tasks • Advising and supporting customers on the telephone about questions and issues regarding their insurance policies • Service and customer-oriented processing of all incoming requests • Documentation of every communication within a central customer database • Continuously maintaining our high service standards

Our desired profile • Vocational training in the health or administrative sector • A positive attitude and interest in the diverse and sensitive issues customers might have • A winning, secure presence, an engaging demeanor and distinct sensitivity in dealing with people

Our offer • Exciting and challenging tasks within a future-oriented workplace • Various opportunities for personal and professional development Location: Fuerth | Start date: immediately Apply now: Call: +49 911 9339 3636 | E-mail: career@sellbytel.com | WhatsApp: +49 151 126 77 164 Please refer to The HUB | Find more vacancies at sellbytel.com


THE POWER OF WORD-OF-MOUTH Make each moment original and be talked about

The truth is, there are some things that are just simply more interesting and worth talking about than others. Many readers might believe the latest cell phone is much more interesting to talk about than a weed whacker. Sure, but that is only because you might be part of the targeted crowd that is more receptive, at this point in your life, to the latest cell phones. Millions of dollars worth of weed whackers are sold each year, because despite the fact of a cell phone appealing more to you at the moment, a product that is such a necessity for everyone with a garden, such as a weed whacker, is much more suitable for a word-of-mouth campaign. It is a product that is needed by a selected consumer crowd, that likely trusts recommendations and spends time socializing and speaking about gardening. As word-of-mouth 18

campaigns are also usually focused on long-term goals, this is a product that will likely thrive from this marketing tool. Trust and the relationship

Marketing has many mediums – word-ofmouth is the most personal and at the same time possibly the most powerful one, as it requires trust to the same degree that it requires a product or service worth talking about. It is also aimed at a very targeted and selected crowd. This makes it so extremely effective, as thousands of people are not randomly included and targeted through costly campaigns, when only a few are even potential clients for the service or product. Resources are not invested to focus on potential customers, that are not even interested or affected by what you have to offer. As an example: you would not tell the entire office in a mass mailing, that you absolutely cannot recommend


product X . It is, however, more likely, that you will tell your closest circle of friends, whom you know definitely has your requirements for that product, that you cannot recommend it at all. This information only goes to a crowd you selected based on your knowledge of their needs and interests and whom you know value your opinion. This also works vice versa. You are looking for a really good temp staffing solution? Then you are likely to ask a few sources you can trust with this particular topic. These are not necessarily friends or family, but maybe someone at work, who you know is very knowledgeable on the subject. Their opinion and recommendation will likely influence your choice.

Word-of-mouth marketing doesn't equal social media alone

Social media has grown tremendously during the past decade. Collecting followers and likes has become a new marketing goal for many companies. Customers’ opinions and recommendations are freely shared with everybody and products are praised or criticized publicly. While this can lead to a huge increase in sales quickly, it is important to remember – word-of-mouth is more than just social media. The review you share on amazon about a book you have read, or the complaint you post on your Facebook page about a car brand that has given you nothing but trouble, is not aimed at a certain crowd or represents detailed knowledge or interest on a subject. It is just a general opinion, targeted at a very broad crowd, who will most likely read it and move on. The aggregate of people recommending or disliking a product can absolutely have influence on a consumers’ choice, but it is not considered word-of-mouth. Recommending a certain car brand to your boss, who you know is looking for a new car, and sharing all the relevant details about the car and the amazing service you received, is word-of-mouth. Telling your family member about an inspiring book you have read about the benefits of yoga and encouraging them to give it a try, which they will in turn share with their book club, is also word-of-mouth. All this information is shared with people who you know are interested in the subject. For example, you will not share the car information with your mother, who does not even

"If you build a great experience, customers tell each other about that."

Relationships between a company or product and the customers, which are the base for word-of-mouth, develop over time. As stated in the short example above, the information is targeted toward a crowd who trusts you and is interested in your opinion and choices. Engaging with your customers takes time. Word-of-mouth is not something meant to be put in effect for a campaign that will run for two weeks and should create a huge buzz within this period. Other channels are much more useful and effective in creating short term campaigns and get customers excited for a short period of time. You can implement the best print, paid ad on social media, or TV campaign. But if you don't get people talking about you and supply them with something worth talking about, your marketing campaign won’t be nearly as successful as you desire.

Jeff Bezos

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have a license and has never driven a car in her life, even though she is your mother and in your closest circle. You will only share information that is unique to the person or situation including detailed knowledge and involving a human touch. Here it can become tricky, and if you engage

that they offer, that they just do immensely well. It gets people talking about them. Certain budget hotel chains are a good example. They usually don’t have an aggressive online approach but they just do the job well that they are set out to do. If you travel much, and are looking for the same quality of care for a certain price that you can trust everywhere you go, you are likely to recommend the same brand or chain to anyone who asks you, and to a few who don’t ask as well.

"There is only one thing in the world worse than being talked about, and that is not being talked about."

While word-of-mouth can be highly effective and beneficial for most companies, start-ups as well as established large corporations alike, there are still very few areas where word-ofmouth campaigns might be a bit controversial. Small B2B customers and freelancers could find themselves in a request-for-service trap. Contrary to common belief, while small companies, freelancers and self-employed mostly depend on pretty much every customer or contract, word-of-mouth could lead to customers requesting services or buying products that do not fit their profile at all. A freelancer that builds amazing websites for a variety of small art galleries and cultural events is likely only interested in customers to benefit his portfolio as well. Wordof-mouth can lead to recommendations spreading through friends, associates or even a strategically misplaced ad. It could now be difficult to reject a request from a very popular or large client to build their very generic online presence. Rejecting the contract would probably lead to negative word-ofmouth. This could now lead to a situation, where a freelancer would find himself in a position to execute a job that does not fit the portfolio. //hg

Oscar Wilde with your audience at the right time, extremely successful. While word-of-mouth is traditionally a personal interaction marketing tool, many people now use social media to share their point of view and talk about products or services. This can be beneficial or extremely damaging. So it is important to carve out a perfect strategy before engaging. If you decide to include social media into your word-of-mouth strategy, it could be helpful to focus on the media outlet important for you. Are you selling a service mainly relevant for 50+ year olds? Then Instagram may not be your perfect outlet. Focus on specialized groups on Facebook. Maybe you can reach your target crowd best by speaking at a conference or engaging with like-minded people at a convention or social gatherings. There are many companies that are not very active on social media and their campaigns are not highly visible online, but they have a product or service 20

For everyone?


GET NOTICED, BE SEEN, BE HEARD AND START THE CONVERSATION – AND FOLLOW A FEW RULES ALONG THE WAY Make it easy to share your information and spread the word Stay engaged in the conversation yourself. It is important to monitor and moderate the conversation. Never lose touch with your customers as this gives you incredibly fast feedback to adapt your product or strategy immediately.

Word-of-mouth is lots of fun to implement and one of the most effective ways to reach a very defined and targeted crowd, huge or small, but there are still a few rules that apply: Create something worth talking about Make sure your product or service is so outstanding that people will actually want to talk about it. Do something exceptional to set you apart Open your store half an hour earlier to accommodate your customers better or offer a free espresso while they shop. Do something different to be someone different. Consider research and define your targeted audience Before you set out to convince the world of what your product or service can do, define who you want to impress so your actions will reach and amaze the right audience.

Freebies Offer something free. Free shipping, free samples, a free trial. Receiving free content for a while from a provider creates great word-of-mouth. Gyms that offer a free week long membership give friends of members who recommended them an opportunity to try them as well. Honesty is key Did something go wrong? Was a customer not satisfied? Did you have product problems or delivery issues? Be honest about it. It creates trust.

FACTS YOU SHOULD KNOW ABOUT WORD-OF-MOUTH

84

%

55%

of consumers say they trust TV ads – Nielsen

of consumers say they trust personal recommendations – Nielsen

91% of B2B clients base their decision on recommendations – USM 21


CORE VALUES OF WORD-OF-MOUTH STRATEGIES:

Using word-of-mouth can be extremely rewarding and beneficial. Being able to properly place an exclusive product or service with the perfect audience and reap the benefits can be motivating and encouraging as you connect with customers on a more personal level. Here are a few benefits: Reach Make your customer connection work for you and encourage customers to share a message or E-mail (or coupon offer with their friends). Trust Being trusted by your customer to provide them with the product they need just at the right time can strengthen a brand. Relationships Customer service is the core of your wordof-mouth. Rethink why a customer buys from you, how you can bond with them and make that work for you. This is also your free source of market research.

Honesty Create content that benefits the customer and that you want to share (maybe they can share or learn something from it). Integrity Don’t ask customers to endorse something they don’t fully believe in or support. Identity Be open about who you are, what your company represents and what your company’s beliefs are.

The conversation about your product or service will happen, regardless if you join it or not. So don’t decide to sit back and just watch the opportunities pass by, join the discussion and be the moderator!

Rumor has it: does one person recommending the company matter? Most likely not. There is still the idea of the influential, which might have some base in very specialized products or services, but the average person prefers normal recommendations. And depending on the product, sometimes it is the aggregate of “normal people” suggesting or talking about a product or service that ultimately counts.

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blog.sellbytel.com

BLOG IT LIKE IT'S HOT The SELLBYTEL Group business blog

Do you love reading blogs? What a coincidence, we love writing ours. Read about the newest industry trends and sales hacks, but also get our view on marketing topics and the latest technology used for our clients or corporate culture. Follow our blog, stay informed and entertained. We also really appreciate your feedback, thoughts and ideas on topics you have read or that you are interested in and would like to see featured. Just drop us a line on the blog post you want or write us at TheHUB@sellbytel.com

Embracing the cultural gap – how to handle the challenge!

Culture is often defined as the way of life, especially the general customs and beliefs, of a particular group of people at a certain time. Today the world has become an open door. While globality is a huge benefit … Read more on our blog!

Perfect pitching – how to sell well

Let’s be frank: preparing and delivering a good sales pitch is anything but a piece of cake. What is pretty simple, though: a sales pitch no longer means just throwing info at your (potential) client like a baseball player would … Read more on our blog!

The changing customer in online sales

To improve is to change, to be perfect is to change often – Winston Churchill This quote by Winston Churchill perfectly shows the change happening in the online marketplace right now. Consumer profiles are transforming and evolving steadily … Read more on our blog!

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OFF TO A GREAT CAREER START Traineeship at the SELLBYTEL Group

The SELLBYTEL Group is very dedicated to the development of young talents and the next future executives. In October 2016, we proved this once again with the launch of our exciting new Management Trainee format. Here we’d like to show you what the program is about and what else we have planned based on its success. We also reveal what our present Trainees have experienced so far.

What does the trainee program exactly look like?

We basically look for tomorrow’s prospective executives. In order to create the best basis for that, we offer an international and interdisciplinary 18 months long trainee program – including a permanent contract from the start. This is complemented by regular on the job training as well as personal support by a mentor. And the best thing is: the trainees are totally free to focus on key areas, depending on their interests and skills. What are the trainees’ day to day tasks?

The trainees work on current projects to help develop our strategic business. They support 24

the areas International Project and Account Management, Sales, Finance and Controlling in the operational day to day business. Additionally, they work closely with our top management. They also get valuable insights into our international service portfolio by spending a few months at one of our international locations. So candidates should be good networkers and willing to collaborate closely with internal expert teams as well as international locations. What else do our trainees need to bring?

Interested candidates should already have completed their university degree in business (or similar) and maybe even have collected some practical work experience next to their studies


– preferably abroad. Strong commitment, goal orientation and a true hands-on mentality paired with a confident appearance are also decisive. Plus, we look for strong communication and presentation skills in both German and English. Our new operations trainee program

Thanks to the vast success of our existing management trainee program, we extend this by introducing a new operations focused program. It is planned to start in May 2017. What is the new program all about?

The program’s duration will be 12 months, of which candidates will spend 3 months in a sales, service or support program and then move on to the next. The traineeship also includes a stay at one of our international locations and very importantly, an unlimited contract from the start. The trainees will be fully integrated into the operational day-to-day business of the different programs, and closely collaborate with the respective Operations Managers. The scheme is further characterized by a personal mentor, an independent working environment and regular on-the-job training. Candidate requirements are fairly similar to the management traineeship: a college degree is preferred - alternatively a commercial apprenticeship or a background in operations - and previous international experience. Mandatories are a passion for operations, affinity for numbers, and fluency in English.

Sounds interesting? Make sure to apply for our brand new operations traineeship on our website http://www.sellbytel.com/en/career/ open-positions

What our current trainees say

At the beginning of October three young college graduates made their way to Nuremberg to join the SELLBYTEL Group. With our management trainee program Gina, Jasmin and Julian – recently Lukas followed – laid the foundation for a promising professional future. They talk to us about their experiences, expectations, goals and SELLBYTEL’s special spirit. You’ve been with us for a few months now … How have you spent your time?

Gina: The last few months were very exciting and challenging. We change departments every three months, so we are now in our second department – apart from Lukas. I was already in Account Management and recently joined the Biddesk.

Gina, 22, from Hanover. Business with SportManagement. Studied in England, New Zealand and Argentina.

Jasmin: I have been in Controlling since recently. Before that I worked at the Biddesk, where I mostly worked on RFPs and prepared presentations. Julian: I was in Controlling already, mostly Project Controlling. I found the management of one of our projects at our hub in Prague particularly interesting and challenging. Since January I have been in Account Management.

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Lukas: I started here in the beginning of January and I am currently in the Operations Department. I was fully integrated from the start and immediately became an integral member of the team.

That sounds very exciting ‌ What do you most enjoy about your work so far?

Gina: I find it very exciting to collaborate with colleagues from all over the world. The motivated team here in Nuremberg greatly supports me as well. Jasmin: I enjoy getting to know and understand our different clients, their varying cultures, products/services as well as their philosophies and individual needs more throughout time.

Lukas, 27, from Hanover. Just finished his Masters in Business Management at Goettingen University.

Jasmin, 27, from Goettingen, studied international Management near Ansbach, Bavaria. Spent time abroad in Peru, the US and Spain.

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Have you planned any stays abroad with SELLBYTEL?

Gina: Jasmin and I are looking forward to spending a few months at our hub in Lisbon or Barcelona in Operations later this year. Julian: This year I will head to Kuala Lumpur and support our colleagues from project management for a while. I really look forward to this new challenge!

Julian, 22, from Regensburg. Studied Business with Finance and spent a semester in Lisbon.

Lukas: I will also be in Kuala Lumpur, however I will join the Controlling Team. And finally … Why SELLBYTEL for a trainee program?

Management Trainee Program •

18 months duration

Julian: By covering various departments and competencies at SELLBYTEL I get the chance to discover my strengths and develop my skills further. Besides, the trainee program has this special international flavor and I get to collaborate closely with my colleagues. That’s really unique!

Coverage of various departments

Focus on Sales & Account Management

Permanent contract

Regular on-the-job training

Personal mentor

Stay at one of our international hubs

Jasmin: SELLBYTEL works with the top global brands. That impressed me right from the start. By the way, the trainee program at SELLBYTEL only lasts 18 months, instead of 24, like with many other companies. That is a true benefit. //aw

Operations Trainee Program •

12 months duration

Coverage of various departments

Focus on operations

Permanent contract

Regular on-the-job training

Personal mentor

Stay at one of our international hubs

Do you want to start your career just as successfully? Apply now for our Management Trainee program! http://www.sellbytel.com/ en/career/open-positions 27


Graphic Recording Are you still writing or already painting instead?

Are you aware of the fact that just 20 % of the content of your presentation finds its way into the audience’s long-term memory and resides there permanently? Information that is communicated entirely verbally, only accounts for about 20 % of the stored information. The remaining 80 % might already be forgotten the next day.

SELLBYTEL is always on the lookout for new trends and tools to make presentations and meetings even more impressive, memorable and efficient. So, we have been using and teaching the latest trend of ”Graphic Recording“ in our departments as well. By using Graphic Recording you can capture atmospheres and emotions better, which can't be displayed by simple notes and meeting minutes. But what exactly is Graphic Recording?

You can also call it Visual Recording, Visual Facilitation or Graphic Facilitation. It has first been used as a descriptive tool as early as the 70´s in the U.S. Visualizing means putting the spoken word into a clear image language through drawings. This protocol can then be used simultaneously alongside speeches, discussions and presentations. The person recording will watch, listen and note the course as well as the results of the process step by step. Key facts will be picked out and highlighted graphically. Graphic recording puts single aspects of complex views or topics into a better visual connection, which can make the 28

results much easier to comprehend by a larger audience. The participation of the audience and their reflexion of the visualization is essential for the result of graphic recording. The graphic recorder includes the emotions, comments and vibe into the graphic work. This interaction reflects the results of the group work in the best way possible. The visualisation is completed immediately after the presentation and includes a graphic summary of the key notes about the event.


The advantages:

1. Complex situations are simplified Drawings can make complex situations and topics easier to understand. Visualizing images enables a better structure of topics.

4.

Inspiring and motivating This fun way of doing meeting minutes pushes creativity and spontaneous responses amongst your audience. Pictures are more emotional than language alone and your audience can participate. This leads to increased motivation.

5. Sustainable Visual meeting minutes are creative work. Your audience will most likely use it as decoration in their offices and are therefore more likely to make the event memorable. At SELLBYTEL we use this tool for pitch presentations, trainings and workshops – and our audience is delighted! And last but not least, graphic recording is fun! Particularly the workshops, where we teach the basics of graphic recording for personal usage. They are very helpful and entertaining at the same time. We have graphic recording specialists in our network who accompany our presentations as well as teach clients the skill. //aa

2. Easy to remember Most people find it easier to remember visuals, similar to mnemomics, visuals can help you remember more details for a longer period of time. 3.

It´s live! Through the live drawing you will definitely catch your audience's attention. The visual notes are also fun and can be quite an entertaining factor in any meeting.

Are you interested in learning the basics of graphic recording and include them into your presentation skills or having a graphic recorder in your presentation or workshop? Contact us: Stefanie Sponsel Sales Manager / Trainer & Coach aha! TALENTEXPERTS GmbH Tel +49 911 9339 6235 Stefanie.Sponsel@ahatalentexperts.de

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JOB ADS

FIND YOUR NEW JOB AT SELLBYTEL'S HUB IN PRAGUE

Inside Sales Partner Business Manager for Germany (m/f) 1215AF Your tasks • Liaise with German business partners to manage and develop relationships • Identify, win and realize business opportunities • Monitor the partner performance of the quantitative achievements and constantly optimize the performance • Enjoy deepening your product know-how and sales skills by arranging necessary certifications

Our desired profile • University degree or high school with a first professional experience in sales • Previous experience in sales and / or IT environment is an advantage • Interest in IT business and complex products as well as a proactive approach and great capacity to learn

Our offer • Start your career in a high quality role within the enterprise technology industry • Grow and extend your skills and responsibilities with our constant support and training program • Within our sales team you will receive a competitive level of fixed salary and a motivating bonus scheme • Benefit in many ways - meal tickets, trainings, courses, contribution to sport activities, corporate events, etc. Location: Prague | Start date: immediately

Apply now: Call: +49 911 9339 3636 | E-mail: career@sellbytel.com | WhatsApp: +49 151 126 77 164 Please refer to The HUB | Find more vacancies at sellbytel.com

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Are you serious!? Sometimes conversations can easily turn into deconstructive arguments or an unpleasant event. Applying a few simple communication rules can work wonders on getting the most out of a discussion.

Harald's

Life Hacks

Truth or not won't matter, your perception of it will!

It can be extremely demoralizing and demotivating if a person's perception of events is questioned. Not the event in itself, but rather the way in which the person perceived it. Remarks like "really?", "are you sure?" or a "no way!" often automatically pop up in a conversation. Words like "exciting" or "moving" are much better and supportive for a person telling their story of events. "If I were you ..."

Everybody, all the time, every single person ...

What a paradox assumption. In a healthy state of mind you are you and cannot be anybody else. To conclude certain situations with sentences like: "If I were you..." , automatically creates resistance in the other person. It can be much more beneficial to use words like : "from my point of view ..." or "I am trying to put myself in your situation".

Generalizing assumptions can destabilize conversation quickly. Saying "you are always late" can be thrown out easily with a "no, I was on time three times last week." This makes the "always late" untrue. Much better descriptions could be: "you are often not on time. That is not acceptable". Keep checking my column and find more tips on good communication!

Harald Sontowski graduated with a Master of Communications and has been a Trainer, Coach and Keynote Speaker for over 25 years. In 1998 he founded aha! Talentexperts and joined the SELLBYTEL Group in 2011. Besides the responsibility for the internal training and further education within the SELLBYTEL Group, he also works for well-known external clients.

Harald Sontowski Managing Director aha! TALENTEXPERTS

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Eating street-kitchen style Food trucks have long become a major deal all over big cities in Europe. Smaller towns and rural areas are also quickly picking up on this new culture of street food eating. Food lovers get to experience international flavors of all tastes – from rustic pulled pork to yummy dumplings and spicy churros. Recently, food trucks offering gourmet cuisine and the most diverse specialties, have become particularly popular. There is just something for everyone! We decided to take a look at the best food trucks at our SELLBYTEL hubs in Nuremberg, Berlin, Lisbon, Kuala Lumpur, Prague and Barcelona. Have a look at our top selection for each location: Nuremberg

Guerilla Gröstl – This food truck will have you experience some live burger, falafel and pattie cooking from another level. Professional chefs provide you with top quality, fresh and carefully selected ingredients, crafting delicious burger and potatoe dishes. Finest beef or vegan cuisine, they have it all. Find out more on www.guerillagroestl.de Swagman – Swagman is the Australian term for a migrant worker and was one of the first food trucks in Germany. This super hip truck offers slow roast meat so tender you don’t even need a knife, 32

mashed potatoes and tasty homemade toppings. Visit their website for tour dates www.swagman.de razz & rübe – Known as Nuremberg’s first vegan food truck, this is a true gourmet treat. Enjoy (sweet) potatoe spaghetti with luscious toppings like tomato salsa, truffel aioli, or nacho style – naturally always prepared with love. Convince yourself www.biostreetfood.de Berlin

Woop Woop Ice Cream – There aren’t probably any more spectacular and quicker ways to prepare ice cream than this. It only takes 30 seconds to produce this delicious ice cream, made with a steaming ice machine using liquid nitrogen. Be sure to express a huge „Mmmhh“ once you tried flavors like cranberry-poppy seed-rice pudding, raspberry-cheesecake or banana-yoghurt. All details here www.woopwoopicecream.de Bunsmobile – Bunsmobile offers a mouthwatering menu of burgers, grilled-cheese, pork belly sandwiches, veggie buns, homemade drinks and natural wine. Everything is made from scratch here, plus you get the freshest seasonal ingredients from local suppliers. Check out their Facebook page to find out where they are at! www.facebook.com/Bunsmobile Lisbon

On the Wayffle – This is paradise for all waffle


lovers out there. So come and indulge in some yummy waffles with even yummier toppings. Find it www.zomato.com Kuala Lumpur

Curbside Cantina – A pretty hot meals-on-wheels outfit, Curbside Cantina stops at various locations across Kuala Lumpur. Serving up tacos, quesadillas and other Mexican stuff, you will see classic exotic food injected with lots of quirky local flavors. This food is surely worth chasing after! Check them out on Instagram @ CurbsideCantinaKL Little Fat Duck – This bistro-like Italian and French fusion food will spoil you with grilled dory fish on a bed of mashed potatoes and sauce Hollandaise. Next to the food truck, regularly parked at SS15, Subang Jaya, you can also find Little Fat Duck at its small but permanent venue on the lower ground floor of 1 Utama Shopping Centre. All you need to know @kuala-lumpur.ws Prague

Prague Jerk Station – A scrumptious Prague based street food pop-up, specialising in Caribbean BBQ dishes like Jerk Chicken and Jerk Pork all cooked up in a traditional handmade oil drum barbecue grill. Our tip: make sure to try a few of their delicious homemade hot sauces, and get to know them on their Facebook page! facebook.com/praguejerkstation

crafted artisan sandwiches and buns of all types, Caravan Made is a name to look out for on Barcelona’s street food scene. The menu changes with seasons, but certain classics are regular features and always worth a try – yes, it’s you Ginger Pork! Check them out on www.caravanmade.com Rooftop Smokehouse – The clue with this one is certainly the name. Combining two of the biggest gastronomic trends to hit the city recently, Rooftop Smokehouse provides creative street food with a distinctive smoky taste. There’s a special modern British and sometimes Scandi feel to the food, which makes it stand out from others. Enjoy delicacies like pastrami, duck breast, octopus, and more - all carefully smoked to perfection and usually served with a selection of homemade pickles and other cured treats. Curious? Have a look at www.rooftopsmokehouse.com We don’t know about you, but we are really in the mood for some food truck lunching now! Let us know which one is your favorite by dropping us a line at TheHUB@sellbytel.com And ... we’re always up for suggestions as well! //aw

Barcelona

Caravan Made – Specializing in carefully 33


Have you ever wondered what one of Europe's hottest metropolitan cities has to offer? Our Lisbon specialist Thomas Stark provides you with his very own must sees!

THOMAS STARK, 38 Global Director Operations and passionate half-marathon runner. Has been living in Lisbon for 8 years.

KEY FAC

TS

• Lisbo n is the largest Portuga city in l • Lisbo n is Wes tern Eur oldest c ope’s ity • Like Rome on seve , Lisbon was bu n hills ilt • The r aven of Lisbo is the symbol n

Thomas's top running tracks: Cascais – Former fishing village with idyllic scenery by the sea. Running by the river in Belém – from Belém Tower to Alcantara’s docks. Parque das Nações – large alleys and sidewalks with a fantastic view of the river and Vasco da Gama Bridge.

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Seaside walk Carcavelos-Oeiras-Paço de Arcos – 3 km stretch of paved walkway, passing through 3 beaches, a marina and several old forts.


RESTAURANTE PONTO FINAL

MERCADO DA RIBEIRA

Located right on the waterfront in the Olho de Boi neighborhood and situated right underneath the Jesus statue, this rustic “hot spot” offers an incredible view across the bridge. Prices for traditional Portuguese classics like sardines and different meat dishes, like veal, are slightly higher than average in town, but are absolutely worth it (huge portions too). The amazing view and feel are priceless!

Mercado da Ribeira is Lisbon's main food market, managed by Time Out Lisboa magazine, whose stalls offer super tasty food and traditional local products. The traditional stalls selling fresh produce are found on the ground floor and are open from 6am to 2pm. Great food + unique flair = lovely place to be in the center of Lisbon!

SINTRA – DAY TRIP

RESTAURANTE PHARMACIA

A place known as the most popular day trip from Lisbon, Sintra is a picturesque town set amidst the pine covered hills of the Serra de Sintra. Its slightly cooler climate used to entice the Portuguese nobility and elite, who constructed exquisite palaces, extravagant residences and decorative gardens. Sintra’s fascinating fairytale castles and beautiful scenery will surely leave you jawdropping!

This highly popular and trendy restaurant will not only convince your gourmet taste buds with exquisite Portuguese “petiscos” but also lets you dine in a unique interior. A measuring cup that serves as a wine cooler and employees that wear a lap coat make you feel like you are dining in an old pharmacy. It is located right across the “Santa Catarina” in Bairro Alto, with many other attractions in walking distance. //aw//hg

My City : LISBON

35


OFFICE NUTRITION

Why fitness is made in your kitchen

Now that you have walked all those stairs and incorporated one or two fitness tips from our last HUB issue into your life, let´s focus on another important part: your nutrition.

The weekly trip to the grocery store can be the make or break of your success to stay on track and contribute to a healthy life at the office, so let´s give this one a bit of extra effort. Here are some tips to stay on track and avoid the munchies. • Time your meals. Waiting for your body to tell you that you are hungry means that you will likely eat the nearest food in sight. • Eat 5-6 small meals throughout the day. Keep portions small. Chances are you are already doing that, so you will just have to swap out your ingredients. Replace the chocolate bar with a banana and the afternoon latte with an orange. A balanced meal should contain carbs, proteins 36

and healthy fats. A snack should be a small banana or a small hand full of mixed nuts. • Drink drink drink. Water that is. The human body is made up of mostly water. Staying properly hydrated will reduce hunger and also uncomfortable side effects like headaches or problems with focus. • Switch your food up every 6-8 weeks. There is nothing wrong with eating oatmeal for breakfast each day if you enjoy it. But if you are trying to lose weight, consider replacing your staple foods like rice as your carb, or chicken as your protein every few weeks in order to prevent a weight loss plateau. Food-prep and making your own meals goes hand in hand with smart nutritious choices and will keep you satisfied and entertained throughout the week. In this edition we would like to introduce


the breakfast bowl and some options you have to make your own starter meal of the day and enjoy it at home, or on your morning break. Regardless if you favor a savory breakfast or if you wake up with a sweet tooth, here are our suggestions for a healthy start.

Sweet sample bowls:

You can easily prep those for 3 days in advance and store them in the fridge. All you need is a glass storage container or mason jar (of course any airtight container works, we just prefer glass) and motivation to get creative with your ingredients. Just remember to start with the carb (or the most dense) ingredient at the bottom. For example, you can place a layer of oatmeal at the bottom, top it off with yoghurt and layer (frozen) fruit on top. Now grab a spoon and enjoy.

But also keep in mind that muscles burn fat. So if your goal is to lose body fat, the most effective way to achieve this is by adding muscles to your frame. While strength training is the most recommended way to achieve this, nutrition is said to be 80 % of this formula.

• Oatmeal with a bit of milk or milk substitute, yoghurt or substitute, fruit • Cooked quinoa, silken tofu, fruit • Soaked chia seeds, yoghurt or substitute, fruit

Some ideas to get you started and mix it up:

Remember…you cannot out-train a bad diet, so try to incorporate healthy eating habits by being prepared for your office day.

Savory sample bowls: • Vegetables like chopped peppers, cucumber and tomatoes, poached eggs, cheese • Grains like rice, bulgur or couscous, boiled eggs, avocado • Quinoa, avocado, smoked salmon

Take a snap of your favorite mix and of the recipe or your prepared dish and whatsapp it to us at +49 151 14827483 or send us an E-mail at TheHUB@sellbytel.com We are excited to see how you stay healthy at the office. //hg

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MEET THE MANAGEMENT 5 Questions for Markus von Rhein, Managing Director SELLBYTEL Group

38


Who is Markus von Rhein? I am 48 years old, married and I have 2 beautiful children. I have lived in Nuremberg for 25 years and since 2005 I have been Managing Director of the SELLBYTEL Group. Which qualities have enabled your steady progress? Definitely a lot of persistence. I started my career with SELLBYTEL as an Account Manager 20 years ago and later founded our Center of Competence. Throughout these years I never lost my focus on improving – especially when it comes to our client relationships. I have always wanted to win new partners and make them and my superiors happy. What are your personal goals for this year? I want to become better as a person, colleague and manager. I am also committed to drive continuous change and enable us to fulfill all our partners’ demands and surprise them with

thinking ahead of the curve. Of course, I also have goals in my private life. I would love to spend more quality time with my family. In your opinion, what is SELLBYTEL’s USP? Our organization is very flexible and agile. Despite our relatively large size, we are able to customize our solutions towards our partners’ individual needs. Besides, we are experts in managing multicultural solutions in physically consolidated or virtual set-ups. Last but not least, we are fully committed to our partners’ success. We are service providers by heart. We value the partnerships we have – every single one. Where do you see us in 5 years? We are very well positioned as an added value provider. In order to maintain this success story, we need to continue focusing on efficiency gains and incorporate this attitude into our thinking. Artificial intelligence will further be a big topic for us in the coming years. I have a very optimistic outlook and I //aw am convinced that we are on the right track.

JOB ADS Virtual Customer Support Specialist (JP / KR / CN Speaking) (m/f) Your tasks Review ads to ensure compliance, manage and respond to escalations from internal and external stakeholders Our desired profile Japanese / Korean / Mandarin / English speaker with experience in customer service / sales or equivalent role with basic solution selling experience Our offer Opportunity to join an amazing team with many benefits and discounts and the possibility to grow within the company Location: Malaysia | Start date: immediately Apply now: send your CV in English to Recruitment.Apac@sellbytel.com | Please refer to The HUB Find more vacancies at sellbytel.com

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JOB ADS (Senior) Consultant / Solution Design / International Bid Management (m/f) 0616BL Your tasks • You are in charge of the entire bidding process: from

Trainer / Coach / Communication and Executive Development (m/f) 1116BF

analyzing customer requirements, to coordinating

Your tasks

with specialist departments and creating concepts to

Preparation and implementation

pitch presentations and / or site visits

of various training measures and

• Strategically extending relationships with existing

workshops in a client environment

customers as well as acquiring new customers • Analyzing the market for new trends and independently developing ideas to contribute to our sales’ achievements

Our desired profile Practical experience in design and implementation of sales trainings with a high degree of customer

Our desired profile • Bachelor’s / Master’s degree in economics or a related field • Initial and international work experience in salesrelated fields, bid management or consulting • Ability to work analytically and have a systematic and customer-oriented approach to work

focus and readiness to travel within Germany

Our offer Exciting and challenging tasks with considerable personal freedom

• Strong communication and presentation skills Location: Fuerth Our offer

Start date: immediately

• A positive and motivating work environment with flat hierarchies • Highly interesting and demanding tasks as well as a high degree of independency Location: Nuremberg | Start date: immediately

Prague: Internal Partner Sales Specialist for Bulgaria (m/f) 0616BW Liaise with Bulgarian business partners and enjoy our multi-

Travel Manager / Customer Service Assistant (m/f) 0316H Location: Berlin | Start date: immediately

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cultural working atmosphere Location: Prague Start date: immediately


IT Customer Advisor (m/f) 0815Y Your tasks Offering qualified and professional customer service and technical advice via telephone, mail or ticket system

Our desired profile Business fluent in German with a basic level of English, previous experience in IT / technology

Our offer

Customer Advisor / Smartphone / Hard- and Software (m/f) 0515AU Professional customer service and care for smartphone related hardand software topics Location: Fuerth Start date: immediately

Apprenticeship Management Assistant (m/f) 0616BP Ready for take-off? Start your career the right way and complete

Exciting and challenging tasks within a future-oriented

your dual apprenticeship at

workplace with many opportunities for career

SELLBYTEL

prospects and further development

Location: Nuremberg Start date: fall 2017

Location: Berlin | Start date: immediately

Inside Channel Account Manager / Display (m/f) 0117E Trainee Program / Operative Project Management (m/f) 0117OP Location: Nuremberg Start date: summer 2017

Your tasks Maintain and grow relationships with specialised digital display vendors independently and support trading partners

Working in Barcelona

Our desired profile

Want to take on a new challenge internationally?

Initial experience in sales for

Regardless if you enjoy sales, customer service or are

business customers combined with

looking for an exciting career change, we welcome all

the ability to work independently

kinds of talents at our hub in Barcelona. Have you considered working with at least 8 hours of average sunshine daily, in a place that is full of outdoor opportunities? We have the matching job and relocation package to make it happen for you! Check out our website for various career opportunities and details on how to join an amazing team in Barcelona!

Our offer Secure and future-oriented job, demanding and interesting activities with many possibilities to contribute own ideas Location: Schwalbach am Taunus Start date: immediately

Apply now: Call: +49 911 9339 3636 | E-mail: career@sellbytel.com | WhatsApp: +49 151 126 77 164 Please refer to The HUB | Find more vacancies at sellbytel.com

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JOB ADS Program Manager / Customer Service (m/f)

Virtual Asset Manager (m/f)

Your tasks

Your tasks

• Plan, direct and coordinate the operations of an

Help customers to manage

organization • Be responsible for ensuring and improving the performance, efficiency and profitability of

their assets so that they can get maximum value out of their product investments

departmental and organizational operations • Work with a set of internal stakeholders, vendors and partners to manage all field program execution and reporting • Plan the use of human resources, organize recruitment and placement of required staff

Our desired profile Strong communication skills with sales and / or business development experience, preferably in the IT sector

Our desired profile

Our offer

• BA / BS degree required

Exciting and challenging tasks with

• Experience in sales / customer service or other

various opportunities for personal

relevant areas

and professional development

• A professional and cooperative attitude to ensure an effective working partnership with stakeholders,

Location: Australia / India

specialists and staff

Start date: immediately

• Experience in managing large, multi-stakeholder projects or programs at a national level

Our offer • Excellent remuneration and benefits • Great career progression and development for outstanding achievers

Virtual Customer Support Specialist (CN / HK / JP speaking) (m/f) Provide a high quality customer support experience for end user through phone, live chat and email

• Vibrant & energetic office culture Location: Kuala Lumpur Location: Singapore / Indonesia / Malaysia Start date: immediately

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Start date: immediately


Virtual Service Sales or Renewals Specialist (m/f)

Service Provider Road Warrior (m/f)

Your tasks

Use your outgoing and sales-

Responsible for achieving sales goals by driving

oriented personality to position

near and long term bookings for a defined subset of contracts

and promote our client’s products in your assigned territory Location: Melbourne, Australia

Our desired profile Strong communicator with experience dealing with clients and the ability to deal with virtual teams

Our offer High level of creative potential, flat hierarchies and an amazing team

Start date: immediately

Recruiter (JP / KR / CN speaking) (m/f) You have excellent communication skills and want to work close to people? Join our recruitment team

Location: Singapore

Location: Kuala Lumpur

Start date: immediately

Start date: immediately

SharePoint / System Administrator (m/f)

Trainer (English & Farsi speaking) (m/f)

We are looking for an experienced

Your tasks

SharePoint and System Administrator for our APAC hub Location: Kuala Lumpur Start date: immediately

Deliver soft skill, product and system trainings company-wide. Conduct assessment and ensure hired agents are ready to perform their daily tasks

Our desired profile Proven experience in designing and executing

Virtual Technical Help Desk Specialist (JP / KR / CN speaking) (m/f)

successful training programs and effective team management

If you are interested in new

Our offer

technologies and want to work in

Challenging position with a high level of creative

an international environment, join

potential, flat hierarchies and an amazing team

our technical support team Location: Malaysia / India / Singapore Location: Kuala Lumpur Start date: immediately

Start date: immediately Apply now: send your CV to Recruitment.Apac@sellbytel.com Please refer to The HUB | Find more vacancies at sellbytel.com

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JOB ADS Flemish Sales Representative with French – Mid Market (m/f) 0114L

German Technical Support Advisor – Android (m/f) 0116U

Your tasks

Your tasks

• Develop sales in assigned territory and / or account

Maintain client relationships

• Assist with project management, pricing and follow-

through product support in a

up-calls as needed

customer service environment

• Consistently meet or exceed revenue targets, crosssell / up-sell the portfolio, meet territory coverage

Our desired profile

goals and achieve KPIs

German native speaker with analytical skills and demonstrated

Our desired profile

problem solving ability

• High / native level of Flemish and French with fluent English

Our offer

• Knowledge of sales processes

Indefinite contract, flexible schedule

• Passion for sales and technology

(full-time or part-time) and reloca-

• IT literacy skills

tion package if you are currently living abroad

Our offer

Location: Barcelona

• Full-time and long-term contract

Start date: immediately

• Opportunity to join an amazing team within a growing international company • Relocation Package • Discounts in language lessons

Norwegian Account Manager – IT Sector (m/f) 0916BC If you are an Account Manager

Location: Barcelona Start date: immediately

wanting to give your career a push by working with a world renowned IT company, then apply with us.

Location: Barcelona Apply now: send your CV to HR_Recruiters@sellbytel.es Please refer to The HUB | Find more vacancies at sellbytel.com

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Start date: immediately


Norwegian Customer Representative – Sound (m/f) 0816AF

German Customer Representative (m/f) 1116S Be part of an international and dynamic team responsible for

Your tasks

delivering outstanding after sales

Customer service and technical support related to

support

sound systems

Location: Barcelona Start date: immediately

Our desired profile Native speaker of Norwegian with excellent communication skills

Our offer

Fashion Customer Service Advisor with German (m/f) 0313F

Full-time and long-term contract, a relocation package

Are you interested in fashion?

if needed, being part of an international team within a

Work as Customer Service Advisor

growing company

in the fashion industry for a leading brand in Spain

Location: Barcelona

Location: Barcelona

Start date: immediately

Start date: immediately

German Virtual Demand Generation Specialist (m/f) 0816AY Your tasks • Researching and identifying potential accounts and connecting them with the appropriate campaign programs • Recognizing and progressing leads and providing lead generation via inbound and outbound calls and emails • Ensuring effective call handling and optimizing sales strategies

Our desired profile

Our offer

• German native speaker with fluent English

• Full-time and indefinite contract

• Previous experience in marketing or sales

• Work in a young, dynamic and

• Proficient with Microsoft Office applications • A goal-oriented mindset and a positive attitude

multicultural company • Discounts in language lessons • Relocation package

Location: Barcelona Start date: immediately

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JOB ADS Marketing Development Representative (m/f)

Data Analyst (m/f)

Your tasks

Your tasks

• Develop new business via telephone and mass

Project management, weekly

communication • Conduct a needs analysis and determine prospect’s opportunities • Build and cultivate prospect relationships by

forecasts and performance metrics for business reviews, execute data and root cause analyses as well as documentations

conducting follow-up communications • Interact with the regional sales team to develop and grow the sales pipeline

Our desired profile BA / BS degree in business, finance or engineering, fluent English, 3

Our desired profile • BA / BS degree or equivalent practical experience • Experience in sales development, customer

years of post-college experience, familiarity with quota planning support, knowledge of Excel, SQL, Database and CRM systems

relationship management, lead generation and client support preferred • Excellent and versatile oral and written communication skills • Team player

Our offer International and dynamic working environment with the chance to develop individually

• Ability to work for a U.S. employer without sponsorship

Location: Mountain View, California Start date: immediately

Our offer • International and dynamic working environment in a world leading tech company • Exciting and enthusiastic environment that promotes initiative thinking • Intensive training

Administrative Assistant (m/f) Support financial activities, travelling procedures and organize events amongst other administrative tasks

Location: San Jose, California Start date: immediately

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Location: Oeiras, Tagus Park (Lisbon) Start date: immediately


Quality Assurance Manager (m/f)

Virtual Team Lead (m/f) If you are able to motivate and

Your tasks

lead in a challenging environment,

Motivating virtual sales teams to achieve high

join our direct sales team

performance, overseeing the design and delivery of all training programs, monitoring calls for quality assurance

Location: Boulder, Colorado Start date: immediately

Our desired profile A broad understanding of telecommunications and a passion for customer service, previous experience in

Trainer (m/f)

sales / QA / training / account management

Handle the training and professional development of

Our offer Professional work environment with international top clients, interesting and challenging tasks and the possibility to individually develop further Location: Boulder, Colorado

an organization’s workforce by identifying needs and executing trainings

Location: Oeiras, Tagus Park (Lisbon) Start date: immediately

Start date: immediately

Help Desk Technician – English or French Speaker (m/f) Your tasks Be in charge of solving technical requests from the customer. We work for a prestigious client in the new technologies and IT sector

Our desired profile French or English speakers at expert level, IT knowledge with previous experience in a similar position

Our offer Exciting and challenging tasks within a future-oriented workplace with various opportunities for personal and professional development Location: Oeiras, Tagus Park (Lisbon) | Start date: immediately

Apply now: for US jobs please send your CV to career@sellbytel.com | for Portuguese jobs please send your CV to recruitment-lisbon@sellbytel.de | Please refer to The HUB | Find more vacancies at sellbytel.com

47


SNEAK PEEK HIGHLIGHTS OF THE HUB-MAGAZINE 3 / 2017

The HUB Magazine is a quarterly publication by The SELLBYTEL Group

SELLBYTEL Group GmbH Großweidenmuehlstrasse 36 90419 Nuremberg Germany www.sellbytel.com TheHub@sellbytel.com Editor in Chief (V.i.S.d.P.): Andrea Aumüller (aa) Andrea.Aumueller@sellbytel.de

My city Berlin

Editors: Hanni Guerra (hg) Hanni.Guerra@sellbytel.de Anna-Luisa Wiefel (aw) Anna-Luisa.Wiefel@sellbytel.de Art Direction: Martin Kloha Martin.Kloha@sellbytel.de Alexander Zeus Alexander.Zeus@sellbytel.de

Success Story Tony Pham Campaign Manager SELLBYTEL USA

Project Assistance: Carina Gössl Carina.Goessl@sellbytel.de Printed at: Aumüller Druck GmbH & Co. KG Weidener Straße 2 93057 Regensburg Image credits:

Artificial Intelligence From sci-fi to everyday's modern technology

Mind over body Convince and train your mind so your body can accomplish anything

1p, 18p: ©flas100/123RF 2p: ©picsfive – Fotolia 5p: ©sergeialyoshin – Fotolia 8p, 9p: ©WrightStudio – Fotolia 12p: ©gstockstudio – Fotolia 13p: ©Jakub Jirsák – Fotolia 16p: ©vchalup – Fotolia 23p: ©freshidea - Fotolia; ©kentoh - Fotolia 26p: ©golubovy – Fotolia 30p: Prague: ©LianeM – Fotolia 35p: ©Restaurante Ponto final + Restaurante Pharmacia: NelsonCarvalheiro.com under this license: CC BY-NC-ND 4.0; ©Paul Arps: commons.wikimedia.org/wiki File:Drinks_ at_Mercado_da_Ribeira_(Lissabon_2016)_ (26003375942).jpg; ©Lacobrigo: https:// commons.wikimedia.org/wiki/File:Vista_de_ Sintra1.jpg Source: Own work 36p: ©larionovao – Fotolia 37p: ©lilechka75 – Fotolia; ©Jenifoto – Fotolia 42p: ©JFL Photography – Fotolia; ©zapp2photo – Fotolia; ©bildschoenes – Fotolia 43: ©GoodMood Photo – Fotolia All images and artwork not listed above are property of the SELLBYTEL Group or the featured individual.

48


R E A DY TO L E AV E YO U R O L D O N E ?

Perfect, we have a new one for you – internationally if you like! Find your new job right here: Call: +49 911 9339 3636 | E-mail: career@sellbytel.com Find more vacancies at sellbytel.com


DE

Xavier | Training Department | SELLBYTEL Group | Barcelona, Spain Builds custom made interior design objects out of skateboards in his free time. www.sellbytel.com


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