Tip #25: Tonality

Put your customer hat on for a moment and imagine how you would feel dealing with a salesperson who sounded bored, irritated, or disinterested when you needed their help? They could be saying all the right things, but if their voice suggests otherwise, you won't be sold on them and what they're offering.

For example, actors will spend many years perfecting tonality and will learn skills like dialogue delivery, projection, articulation, and phrasing. All of which are essential to communicate the spoken word to their audience effectively.

Mastering your tone is an integral part of connecting with others, and once you learn how to control it, you're going to be well underway at making great connections with your clients and prospects.