Semos Education Training & Certification Programs
Bul. Kuzman Josifovski Pitu br. 19 lok.6, 1000 Skopje, Macedonia phone: +389 (0)2 31 30 900 | e-mail: kursevi@semos.com.mk www.semosedu.com.mk www.facebook.com/semos.edu
Semos Education
Semos Education is the first and the biggest computer education center in Macedonia with 16 educational programs, over 173 diverse courses, 50 certified trainers and over 45.000 satisfied customers. For over 18 years, we share IT knowledge and experience and believe that the learning process is experience which can cause powerful transformation in the individual as well as the companies. We organize a wide range of trainings, designed for various end users with a different level of computer technology knowledge: IT Professionals (Microsoft: Web programmers, Database administrators, Server administrators; Cisco: Network Associates, Network Professionals; Oracle and Java: Associates and Professionals; EC-Council: Ethical Hackers, Forensic Investigators, Security Analysts, Penetration Testers; Vmware Certified Professionals) Official Autodesk Training
Customized Training (MS Office, Adobe, Graphisoft, ITIL, Project Management, Programming, iOS and Android Applications) Children Computer Training in 20 levels (age 8-16)
How to contact us? Semos Education Bul. Kuzman Josifovski Pitu br. 19 lok.6 1000 Skopje, Macedonia phone:
+389 (0)2 31 30 900
e-mail: kursevi@semos.com.mk www.semosedu.com.mk www.facebook.com/semos.edu
College for Graphic and Web Design – one year student programs
www.semosedu.com.mk
1
ITIL Courses
About ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.
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Courses
Classes
Price (EUR)
1
ITIL V3 Foundation v3
24
550
2
ITIL v3 Intermediate Qualification Service Strategy
24
900
Total:
1670
Total with discount:
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109
ITIL Courses ITIL V3 Qualification Scheme
110
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ITIL Foundation Training v 3.0 Overview Learn about the international standard for IT Service Management (ITSM) and earn an internationally recognised ITIL® Foundation Certificate in 3 days! This course is specifically designed for anyone working in IT wanting to gain knowledge in IT Service Management best practice. Our ITIL® training teaches essentials of IT Infrastructure Library (ITIL®) and helps you to understand how your organisation can benefit significantly by applying the ITIL principles to your work environment.
Target Audience All levels of support personnel within an IT Service Delivery Organisation IT Managers Support Team Leaders Service Desk Supervisors Change Managers Service Level Managers Problem Managers Operations Managers Account Managers who interact between the business and IT
Course outline Service Strategy Service Design Service Transition Service Operation Continual Service Improvement
At Course Completion After completing this ITIL training course, students will understand the concepts of how to manage and deliver an IT Service which is tailored to meet the needs of the business, using best practice as a guide. This will be achieved by developing an understanding of how all of the departments and sections within the IT organisation, work together to deliver the service. This includes activities such as Change Management, Availability Management and Root Cause Analysis.
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111
ITIL速 Intermediate Qualification: Service Strategy Overview In this course, you learn how to plan, manage and optimize the service strategy processes. Through lectures, assignments, practice exams and review sessions, you gain the knowledge to take the ITIL Intermediate Qualification: Service Strategy Certification Exam.
Target Audience This course is valuable for those who want to achieve the ITIL Intermediate Qualification: Service Strategy Certificate. This course is also valuable for those who need a detailed understanding of the ITIL service strategy phase of the ITIL core lifecycle.
Course outline Introduction to Service Strategy Service strategy and the overall ITIL lifecycle Service Strategy Principles Service Strategy Processes Analyzing IT Governance Technology Considerations Implementing Service Strategy Critical Success Factors and Risks
112
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