Experienced AL Operators Share Their Secrets to Success
#ALFA2014
Presenters Moderator: Steven Vick, CEO, Signature Senior Living Panelists: • Sharee Cummings, Vice President, Signature Senior Living • Sara Padilla, RN, Vice President of QS Programs, Emeritus Senior Living • Scott Ranson, CIO, Brookdale
#ALFA2014
Agenda • Introduction • Interactive Panel Discussion • Q&A
Once Upon a Time . . .
Choices #ALFA2014
Promises
Delivery
#ALFA2014
Clinical and Quality
Simple but Fragile Model
#ALFA2014
Topic: Increasing Acuity and the Cost of Care What does increased acuity look like today? How do you know you have appropriate staffing? How do you align assessed needs to assigned staff? What tools do you add to track risk management? Do you care how much staff costs? How is information technology impacting/improving the efficiency and quality of care? • How do you know? • • • • • •
Topic: Revenue Management • How have you maximized revenue between the published rate and street rate? • What are your challenges in maximizing occupancy and how have you addressed them? • Do you have uncollected rent? • Are you billing for additional care and services?
Topic: Expense Management • How do you track labor costs? • How do you track monthly expenses during the month to effectively manage expected budget outcomes? • Do you have to wait for financials the following month to know how you did?
Leveraging Technology • What do operators/clinicians expect from IT and vice versa? • How are you using data to be proactive vs. reactive? • Do decision makers have access to real-time data? If so, what types of data and how is it being used?
Q&A
Thank you for joining us!