GET ADAPTIVE: WORKFORCE CONCEPTS THAT WILL SHAPE THE NEXT DECADE
TOPIC TEE-UP: George Brooks, Americas Leader of People Advisory Services and Dan Black, Global Recruiting Leader EY (Ernst & Young, LLP)
Disclaimer EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young LLP is a client-serving member firm of Ernst & Young Global Limited operating in the US. This presentation is © 2019 Ernst & Young LLP. All rights reserved. No part of this document may be reproduced, transmitted or otherwise distributed in any form or by any means, electronic or mechanical, including by photocopying, facsimile transmission, recording, rekeying, or using any information storage and retrieval system, without written permission from Ernst & Young LLP. Any reproduction, transmission or distribution of this form or any of the material herein is prohibited and is in violation of US and international law. Ernst & Young LLP expressly disclaims any liability in connection with use of this presentation or its contents by any third party. Views expressed in this presentation are those of the speakers and do not necessarily represent the views of Ernst & Young LLP. This presentation is provided solely for the purpose of enhancing knowledge on tax matters. It does not provide tax advice to any taxpayer because it does not take into account any specific taxpayer’s facts and circumstances. These slides are for educational purposes only and are not intended, and should not be relied upon, as accounting advice.
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Competing for talent “Evolving” your strategy for a “new age” Are you repeating the same actions over and over again and expecting different results? Will you look to new ways to be the desired destination for they type of talent you need?
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What type of talent do you need? – Predictive analytics show…
1. What is the best predictor of high performance?
Passion aligned
Conscientious
Have a “Third Ear”
Can intuitively hear the unspoken needs or unsatisfied requests of others
Able to assess, normalize and respond with kindness and compassion
2. What is one of the best predictors of retention?
Commute
Other?
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Desired destination – Show you care, Love them or Lose them! Consider a culture that provides the following experience: 1. Meaningful Purpose 2. Trust through authentic conversations 3. Collective cooperation 4. How do you enable resilience by showing you care Convenience Compassion Well-being
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Desired destination What would it be like to have this work environment?
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Desired destination -Employee Experience Perspective Who we serve
How I experience our Enterprise and Workplace
What we’re trying to achieve How our function/area works How you reward/incent us What we’re about What we learn / how we grow How we make decisions Our tools and technology
How I think, feel, learn, change, grow
Who we work with
How ME do I fit in?
What we do everyday
How we use technology Where we sit
How do we work?
What you ask us to achieve
WE
HERE & NOW
Tone at the top
How we’re organized
How do we operate?
Our tolerance for risk
How we are known/What we promise
How we do work
How we handle information
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How do you hire this talent? – Inspire
Interviewing tips 1.
Meaningful purpose – “alignment of candidate with your purpose”
2.
Career trajectory, personal growth and employee experience
3.
Spend time on the employee’s “ejection button”
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Where do you find this talent? – It’s right in front of you
1. Where are jobs being displaced by technology? 2. Where is employee experience traditionally poor? 3. Who are your best recruiters?
Referrals by your employees who know people that have a shared passion
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New ways to recruit your desired talent
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The more things change ‌ The children now love luxury; they have bad manners, contempt for authority; they show disrespect for elders and love chatter in place of exercise. Children are now tyrants, not the servants of their households. They no longer rise when elders enter the room. They contradict their parents, chatter before company, gobble up dainties at the table, cross their legs, and tyrannizetotheir teachers.� — Attributed Socrates by Plato
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Millennial career outlook Three top career goals: Three greatest fears:
Work-life balance
Security/stabilit y in their job
Be a leader / manager of people
Not realizing their career goals
Getting stuck with no development opportunities
Being in a job that doesn’t match their passion / personality * Source: Universum
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Paint a powerful picture through your EVP
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Challenge how you are recruiting
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Agree on what is negotiable … and what isn’t
Technology and automation are impacting the skills/capabilities companies need and how they source and manage talent Trends in automation/ customer expectations
Sourcing options have expanded …
Sourcing solutions
Skills and capabilities
Build
+
Buy
+
Borrow
+
Bot
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Allow for curated career experiences
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Thank you daniel.black@ey.com george.brooks@ey.com
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EY | Assurance | Tax | Transactions | Advisory About EY EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available via ey.com/privacy. For more information about our organization, please visit ey.com. Ernst & Young LLP is a client-serving member firm of Ernst & Young Global Limited operating in the US. Š 2019 Ernst & Young LLP. All Rights Reserved. SCORE No. 07481-191US 1909-3266812 ED None This material has been prepared for general informational purposes only and is not intended to be relied upon as accounting, tax or other professional advice. Please refer to your advisors for specific advice.
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