INTEGRATING NEW SERVICE LINES
Moderator: CeCe Credille, VP, Quality Services, Enlivant
Case Study By: Tony Galvan, Jr., Director of Health & Wellness, Life Care Services
LCS Health & Wellness Navigation Program Overview/Framework Preventative and Reactive Internal and External Resources
Value Proposition Residents Families Healthcare partners/referral sources
LCS Health & Wellness Navigation Diversity in model/approach Person vs. Team Life Plan vs. Rental Levels of Care
Size and Scope of Implementation
LCS Health & Wellness Navigation Connectivity to specific services, programs and resources Onsite Physician Services Medical Group Partnerships Hospital Relationships Outsourced/Contracted partners vs. community hiring
LCS Health & Wellness Navigation Results Short-term/Long-term
Resident/Family Satisfaction Marketing Differentiation Health Outcomes Length of Stay
Leveraging Technology
LCS Health & Wellness Navigation Other Considerations Lessons Learned Diversity of portfolio Role of Sales/Marketing/Advertising Inclusion of all benefiting audiences in the value proposition conversation