Most assisted living communities have not paid much attention to on-line consumer and employee rating websites. This likely means one of two things: You either don’t have a presence or worse, people are saying terrible thing about you and you don’t know it. For better or worse these sites do not seem to be on the radar of most assisted living consumers - but you can count on their importance increasing. These sites can either help you or do real damage. This session will teach you how to make the most of these sites and what to do if you are slammed.