Fire and Rain: Emergency Preparedness Before, During, and After Ann Compton Legendary ABC News Whitehouse Correspondent (1973-2014)
Kevin Hannes Team Leader National Incident Management Assistance Team – West, FEMA
John Moore Chairman & CEO, Atria Senior Living
Bill Sciortino COO, Vi
Henry Van de Putte CEO, American Red Cross, Texas Gulf Division
Good Morning America
Time Is On Your Side (for now)
Conf Calls Resident Meetings Vendor Assignments Functional Testing
2019 Atlantic Hurricane Season
4 Vi Communities in Play; 1,010 Evacuees 244
Hurricane Irma
Conf Calls
95 504 167
Sept 5: Get On The Bus!
Sept 10: Irma hits Naples
During The Storm
After The Storm
Compromised buildings
Water, water, water
Debris everywhere
Have Vendors and Engineering Ready Before The Storm
Bring What You Need
Bring What You Need
Thanks to:
and
Looking Back Well Done!
Lessons Learned
• Specific staff assignments • Evacuation Sites • Advance teams, advance food • Communications & rehearsals • Closer sites, Plan B, Plan C • Help from corporate, other s • On site wellness centers, PDAs • Vendors staged & ready • Prepare for longer stays • Remediation • Mobile supply pods • Transportation • Demand more of residents • Local contractors • Preparation, medication, family • On the road early • Buses, medical transport, staff
contacts, cell #s, nametags, photos
Good Morning America
Commitment to Quality Is Good Business… Track Record of Thoughtful Response to Crisis and Natural Disasters • Long-Standing, Highly Developed Systems Designed to Support Residents and Employees
Atria Command Centers – Hotel Operations (left) & National Support Center (right)
Examples • Camp Fire: Atria Paradise Safely Evacuated • $500,000 Raised via Atria Cares to support 50 employees who lost everything
• Hurricane Harvey & Irma (2017): 9 Atria Communities Evacuated • Media & Regulatory Recognition • Thought-Leadership: Presented our Emergency Preparation Strategy at Conferences • TX Department of Aging and Disability Services (DADs) Assisted Living Provider Meeting, 2016 • SouthEast Texas Regional Advisory Council (SETRAC), Preparedness Coalition Symposium, 2016 •
Hurricane Sandy (2012): 20+ Atria Communities Without Electricity for Up To 8 Days • Continued Operations with Generators and Additional Staff • Atria Care-a-Van Brought Emergency Supplies • Performance Led to Record Occupancy at Year End 2012
~$20MM IN HIGH-PROFILE BRAND EXPOSURE
“Luck Is What Happens When Preparation Meets Opportunity” Seneca
Atria Paradise: Camp Fire Emergency Response Timeline DAY BEFORE CAMP FIRE
DAY OF THE CAMP FIRE
NOVEMBER 7
NOVEMBER 8
PLANNING CALLS
WIND ADVISORY
begin with Support Center (Every 3 Hours)
issued, power outage warnings (1pm)
Staff prepare residents for evacuation, finalize
GO BAGS packed in advance,
EVACUATION DRILL reminders (complete previous week)
COMMAND CENTER established. Regional resources deployed to market (9am)
Atria in contact with
WEATHER/FI RE OFFICIALS for live reports (6am)
RESIDENTS/EM PLOYEES STAGED
HOTEL & BUS contracts executed; Supplies from
LOCAL PODS
EVACUATION PLAN STARTS
pulled (9am)
(10am)
at nearby Atria; Operations set up at hotel (By 11am)
Power shut off in morning due to HIGH WINDS. At same time,
Local officials indicate that fire intensifying; Now within
ONGOING FAMILY UPDATES
WILDFIRE
MANDATORY EVACUATION AREA
(phone, hotline, email, text and social media) (10am)
spreads quickly in the area. (9am)
(9:45am)
ALL FUNCTIONS STAFFED at hotel (3pm)
HOTEL COMMAND CENTER established to receive residents/employees (By 12pm)
Residents: Havin’ a Party!
Staff: Not a Party
Keep It ‘Normal’
Leadership: Show Up, Communicate
2020 Argentum Senior Living Executive Conference May 18 - May 20, 2020 Tampa Convention Center Tampa, Florida