Increase Employee Engagement and Tackle the Turnover Nemesis Sponsored By:
Increase Employee Engagement and Tackle the Turnover Nemisis
Co-Presenter: Mike Jones President & Master Trainer Discover Leadership
Co-Presenter: Mark Woodka Chief Executive Officer Onshift
The Workforce Shortage Does Not Exist! FAKE NEWS
Mark Woodka, CEO OnShift
YOU’RE FEELING THE PAIN
Speed to fill jobs
Turning away residents
Unexpected move outs
1
2
3
LET’S LOOK AT THE NUMBERS
JAN 2018
4.0%
JAN 2019
UNEMPLOYMENT RATE
1.13M openings 619K hires 577K separations
1.37M openings 664K hires 522K separations
1,300,000
75%
1,100,000
12.8%
Three Equal Shifts Why do we do this?
24HRS
8HRS
8HRS
?
IT’S PERFECT! SEEMINGLY, THE DAY DIVIDES INTO 3 PERFECT UNITS.
WE’RE BUSIEST IN THE MORNINGS AND EVENINGS.
WHY NOT ADD SHIFTS TO ACCOMMODATE DEMAND?
DON’T HAVE ’EM TWIDDLING THEIR “THUMBS”.
8HRS
Employee Utilization is a head scratcher
77% FULL-TIME STAFF UTILIZATION RATE
hours worked
hours available
+$ BENEFITS, OVERTIME & AGENCY USE
LET’S TALK:
OUTDATED PRACTICES “WE CAN’T FIND CANDIDATES!” CRAIGSLIST Placing ads online
YARD SIGN
Hoping for a drive-by
Job Boards
To o m a n y j o b postings
HIRING EXPERIENCES (OLD VS NEW)
• Waiting days to process applications
• Immediate responses to interested candidates
• Called and left voicemails
• Secured interviews via text
JAN 2019
664K HIRED
522K SEPARATED
Calculating The Cost Of Turnover ItExample Adds Up $3,500,000 $1,785,000 1,000 $3,500
• 1,000 employees Advertising • Medical & drug screenings 51% annual turnover • Background checks • Vacancy costs – Overtime & agency usage • Onboarding & training
Understanding Your Employees’ Needs
48% OF EMPLOYEES
74%
OF MILLENNIALS
80%
…are more likely to stay with a company that acts upon their feedback
…expect their employers to provide flexible schedules
…want feedback in real-time vs. a traditional performance review
OF EMPLOYEES
70% OF EMPLOYEES
…cite some degree of financial stress
“I have good ideas but no one listens”
Voice Of Employee
ANNUAL SURVEY
PULSE SURVEY
Antiquated and unable to
Light, fast and frequent. Get
keep pace with the turnover
instant and relevant feedback
in our industr y.
from your employees from their mobile device.
Employees Want To Feel Valued •
Recognition & rewards help employees work towards organizational goals
•
Workers that don’t feel valued are TWICE as likely to quit in the next year
IT WORKS! $200 $200
Fast access to earned wages Powered by
67%
Reward contributions
Automated points-based system recognizes great work
Gather employee feedback
Pulse surveys capture employee satisfaction and feedback in real-time
REDUCTION Best-fitIN schedules TURNOVER Promote work-life balance with flexible scheduling
DEDICATED TO LONG-TERM CARE & SENIOR LIVING
Crazy Good Software
Purpose-built for providers to better recruit, hire, schedule, engage & retain employees
5,000 Communities & Counting Work in collaboration with clients to introduce solutions to solve workforce challenges in senior care
Argentum Workforce Development Partner We work together to develop data -driven research, innovative resources and best practices
MEET THEM WHERE THEY ARE
DOMINANT
INFLUENCING
FAST PACED TASK ORIENTED 10%
FAST PACED PEOPLE ORIENTED 15%
CONSCIENTIOUS
STEADY
MODERATE PACED TASK ORIENTED 15 %
MODERATE PACED PEOPLE ORIENTED 60 %