ARGENTUM ANNUAL CONVENTION: STAND OUT EVERYTIME YOU TALK WITH JEAN BAUR
JEAN BAUR/images courtesy of Getty
FEAR
B
JEAN BAUR/images courtesy of Getty
FALL OUT • • • • • • • • •
Can’t speak clearly Hands shake Thinking is affected Focused on ourselves Difficult to hear Body language is weak/defensive Heart races Palms sweat NOT executive material, NOT convincing JEAN BAUR/images courtesy of Getty
A HUGE PROBLEM
JEAN BAUR/images courtesy of Getty
GOOD NEWS!
JEAN BAUR/images courtesy of Getty
AGENDA • Let’s talk about the body: eyes, posture, gestures, voice • Traps: busy visuals, non-words, handouts, hostile questions, a distracted audience • How to organize a presentation • Q & A: This is where you shine
JEAN BAUR/images courtesy of Getty
B
THE EYES HAVE IT Solid eye contact means looking at one person and finishing a thought. EXERCISE: Get in groups of four. First person is going to talk about their top business skill. The other three have their hands up. As the speaker starts talking, count silently to five, and only put your hand down when they’ve done five consecutive seconds. JEAN BAUR/images courtesy of Getty
DEBRIEF
JEAN BAUR/images courtesy of Getty
POSTURE
JEAN BAUR/images courtesy of Getty
GESTURES
P
JEAN BAUR/images courtesy of Getty
GESTURE DRILL 1. I was invited to attend a large conference. 2. Last quarter, our expenses went through the roof! 3. Without great presentation skills, you talks may fall flat. 4. Our industry is facing a critical challenge. 5. There is often a disconnect between management and staff. 6. There is often a disconnect between management and staff. JEAN BAUR/images courtesy of Getty
GESTURE VIDEO •Break into pairs •Give your partner your cell phone, put it on camera/video •Decide who’s going first •Presenter stands •Tell your partner about a recent accomplishment •She/he will video you for one 30-40 seconds •You MUST gesture •Switch and video the other person •Debrief/play video at home
JEAN BAUR/images courtesy of Getty
THE VOICE
JEAN BAUR/images courtesy of Getty
RECAP • You now have four new skills: eye contact, posture, gestures and voice • These make you effective and you’ll look like a pro while reducing nervousness • Practice them in your everyday life
JEAN BAUR/images courtesy of Getty
JEAN BAUR/images courtesy of Getty
TRAPS
•Busy visuals •Non-words •Handouts •Hostile questions •Distractions JEAN BAUR/images courtesy of Getty
WHY DO WE NEED VISUALS? •A picture is worth…. •It’s show time •You need a map •Audience attention & retention •Powerful!
JEAN BAUR/images courtesy of Getty
JEAN BAUR/images courtesy of Getty
B
JEAN BAUR/images courtesy of Getty
YOU’RE THE STAR
JEAN BAUR/images courtesy of Getty
OM, AH, YOU KNOW, LIKE
JEAN BAUR/images courtesy of Getty
HANDOUTS
JEAN BAUR/images courtesy of Getty
HOSTILE QUESTIONS •Listen in neutral •Stop a tirade •Break eye contact •Rephrase •Answer •Get back on track
JEAN BAUR/images courtesy of Getty
REPHRASE TECHNIQUE • Listen for the concept • Rephrase the question deleting damaging words and setting up your answer • Example: “Why should we listen to you when you’re clearly out of touch?” • (Concept is relevance) “What do I do to make sure my material is relevant to my audience?” • “I do in-depth research on every group I talk to, and always interview a few participants ahead of time. Any other questions on (repeat your topic)?” JEAN BAUR/images courtesy of Getty
REPHRASE EVERYDAY!
“Hey, what’s for dinner tonight?”/ “Are you taking me out?” “Why do you think that initiative will work?”/”What gives me confidence that our new plan will increase sales?” “Why isn’t that report done?”/ “What’s the status of the XYZ report?” JEAN BAUR/images courtesy of Getty
HOW RECAPTURE A DISTRACTED AUDIENCE?
JEAN BAUR/images courtesy of Getty
WAYS TO GET THEM BACK • • • •
Increase volume/gestures Ask audience a question Give them a short break Tell a story that shows how your topic is relevant • Keep your visuals fun • Address the issue JEAN BAUR/images courtesy of Getty
Q&A •You ask the first question •Raise your hand •Select the person, open palm •Repeat/rephrase the question •Answer with eye contact for whole group •Table long discussions for after your talk •Admit when you don’t know the answer •Tie back to your topic JEAN BAUR/images courtesy of Getty
TIPS FOR VIDEO INTERVIEWS/TRAINING •Dress •Eye Contact: in room and screen •Posture/no fidgeting •Lighting •Avoid windows, motion •Technology •PRACTICE! JEAN BAUR/images courtesy of Getty
HOW TO ORGANIZE YOUR TALKS • • • • • • •
Problem Negative Effects Solution Evidence (Use different types) Recap (Problem/Negative Effects/Solution) Benefits Call to action JEAN BAUR/images courtesy of Getty
WHAT DID YOU LEARN?
•Physical skills: eyes, posture, gestures and voice •Traps: busy visuals, non-words, distractions, handouts, hostile questions, and how to organize your talks •Q & A: this is where you shine! C
JEAN BAUR/images courtesy of Getty
AWARDS
JEAN BAUR/images courtesy of Getty
YOU DID IT! •Stand out every time you talk •Practice/Blog
JEAN BAUR/images courtesy of Getty
GIVE YOURSELVES A HAND! jb@jeanbaur.com www.jeanbaur.com
JEAN BAUR/images courtesy of Getty