Going the extra mile

Zororo Mubaya on private transport services for people with SEND.

Sometimes, families need access to reliable transport that offers greater support, companionship and awareness of physical and learning disability than is possible in taxis or public transport.

Parents want to be sure the transport is suitable and adaptable. This could be, for example, allowing extra time for children with autism who may be having one of those days, or playing a particular soundtrack which helps the passenger in some way. Most of all, there needs to be trust. A sense of humour, kindness and patience also go a long way.

Consistency is key, so that both parents and passengers feel secure, and a client coordinator's role can include confirming safe pick-ups and drop offs, based on pre-booked and prequoted transport. Some companies will also happily allow pets to travel in the transport, as this can decrease anxiety levels.

About the author

Zororo Mubaya’s passion is to empower people to get out and about, socialise and enjoy all that life has to offer. She does this through a combination of companionship and assisted transportation.

@DrivingMissDaisyDidcot @driving-miss-daisy-didcot

Do your homework before booking. Generally, vehicles need to be wheelchair accessible via a ramp, so users don’t have to transition from wheelchair to vehicle chair, and they can be wheeled straight in and secured with the correct fitments. Companies need to take a personal approach to discovering each clients' needs, and they may have a fact finding conversation on the telephone, or via email in advance of the first booking. Where companion drivers are used, they should be carefully selected for their background or aptitude in care first, and their driving skills second, as well as being DBS checked and put through a strict Private Hire training schedule, including first aid, Autism awareness and handling of people. Check if the company allows a dog to be included, as this can be important for some clients, particularly if the person travelling is nervous or requires the support of their canine friend. When there are regular visits, schedules or outings, it's important that there is continuity and consistency in as much of the process as possible. Seek out companies that will build relationships and make the effort to get to know what elements of the travel may be particularly stressful and how to manage this. Be clear about your expectations, and provide any additional information that might enable the driver to make adaptations and think on their feet.