The f lagship at your fingertips
An in-depth look at the new M&S.com
A brief history
A look back at the evolution of M&S’s swimwear
Community matters
Some of the charities that stores have chosen to fundraise for this year
Healthy philosophy How to eat well without compromising on taste
Keeping you in touch May / June 2014
Inside OUR WEIGHT LOSS CHALLENGE IN STATS
2,106
An incredible 2,106 employees took part in the Weight Loss Challenge in January
4 Close-up 4 Our greenest new store A look at our impressive new store in York, which opened in April
5 In Touch
Customers say thank you
6 We’re on the ball
Our role as the official tailor for the England football team
7 Three cheers
Employees thank each other
Magazine heroes
We couldn’t have created this issue of YOUR M&S without these colleagues
996
2,844
Collectively, the participants lost a whopping 2,844kg
36
The winning team lost 36kg between them
Features 10 The flagship at your fingertips
We go behind the scenes of the new M&S.com and chat to some of the employees who helped to make the new website possible
12
The individual winner successfully shed an amazing 12kg in just four weeks
24
22
That’s 996 more people than last year
18 Back to school
We highlight some of the innovative features in our school uniforms
22 Summer of flavour
An introduction to our tastiest season yet
24 Solar flair
A look back at the history of our swimwear
26 Your letters Spotlighting your ideas, plus puzzles and prizes
20 Our food philosophy
How to eat well this summer, the M&S way
‘Many of the images in the M&S.com feature were shot at M&S Studios@Fashion Street – it’s brilliant to see it featured in the mag as it’s a great creative space.’ SARAH DOWLING, CREATIVE STUDIOS ASSISTANT
‘Selecting the outfits for the M&S.com feature was a real treat – Patrick looks so dapper!’ ALICE WALSH, WEBSITE IMAGERY MANAGER MENSWEAR
‘The M&S.com feature looks fab and is jam-packed with really useful information to help employees make the most of the new site.’ KATIE MCCARTHY, WEBSITE IMAGERY MANAGER – WOMENSWEAR, LINGERIE AND BEAUTY
Hello! Welcome…
STRIKE A POSE These four employees tell us about how the new M&S.com can help you and your store
18
10
20
Cover photography: Patrick: Suit, T15/2075/76, £99; Waistcoat, T15/2075w, £35; Shirt, T11/4566, £45; Tie, T12/4195, £19.50 Zulekha: Dress, T69/2219I, £55
Go online now! Look out for the digital version of YOUR M&S. It has all of the fantastic stories from your regular magazine, plus some extra articles for you to read, enjoy and share with your colleagues. See Today@M&S or My Store Workspace for details
Contact
If you have an idea for a great news story, please ask your BIG rep to send it to us. Clare Goulty, Editor – extn 183283 Email: Employee.comms@marks-andspencer.com Post: Employee Communications, Marks & Spencer, Waterside House, UG East, 35 North Wharf Road, London W2 1NW
In this issue of YOUR M&S, we take an in-depth look at our flagship, M&S.com. In this bumper eight-page feature, we hear from some of our in-store employees, who tell us how the website is changing the way we do business, and the website’s Style and Living Editor, Nicola Copping. And with summer just around the corner, we chat to experts from around the business about the exciting innovations in our school uniforms. We also learn more about the inspiration behind the new flavours featured in our Food Halls. Enjoy the new issue!
CLARE GOULTY EDITOR, YOUR M&S
Picture credits
Cover photography: Greg Funnell. Hair and make-up: Collette Ruddy. Styling: Charlotte Ellis. Other images: Alun Callender, Hannah Edwards, Tara Fisher, Getty Images, Jamie Lau, Steve Morgan, Tim E White, Shutterstock
This magazine is printed on 50% recycled paper. Please do the right thing by passing it on to someone else or recycling it after you have read it.
Story to tell? Email Employee.Comms@marks-and-spencer.com
Close-up BU S I N E S S
PL AN A
Dear colleagues…
We are three years into our plan to transform M&S and have made good progress. We have laid important foundations and I want to thank you for your hard work. We now need to build on them so that customers see M&S at its best. We have three clear priorities for 2014/15. In GM, we are seeing encouraging signs in our Womenswear performance, but we have more still to do. We will keep offering style, quality and choice across the whole of GM, and further improve the clarity of our sub-brands. We will continue to sell highquality food that our customers can trust, with a constant focus on introducing new products to tempt customers into stores. We will keep improving availability, and we are opening new Food stores in the UK and abroad to reach more customers. Lastly, the new M&S.com gives us a huge opportunity to change how we interact with our customers. Not only does it give them a fantastic shop window to buy online, it will also help to bring them into our stores. By checking the website daily and using the editorial content to give customers product recommendations and advice, you’ll be showing them the very best of M&S. So let’s take this opportunity and use the new M&S.com to its full potential.
It’s green up north
A
pril saw the opening of one of our greenest new stores, Vangarde Monks Cross in York. Situated in Vangarde Retail Park on the outskirts of the city, the store’s eco features include 600 solar panels to power the café lights – a first for M&S, electric car charging points and two ‘living walls’, which were designed to attract wildlife and retain heat. The store
also boasts a 60,000 litre tank to recycle rainwater and reduce mains water usage. As well as these innovative green initiatives, the store will offer customers the very best M&S products in its huge Womenswear, Home and Beauty departments, as well as a Food Hall offering more than 7,000 products and a 170-seater café, which offers customers panoramic views of York Minster.
FOOD
Tasty treats for everyone From June this year we will be launching 14 more Made Without Wheat lines, ranging from pizza bases and ciabattas to golden syrup pancakes, carrot cake and tortillas.
Marc Bolland, CEO
May / June 2014
05
Clean team
Our Big Beach and Waterway Clean Up took place from 24-30 April, with a target to clear more than last year’s massive haul of 30 tonnes of litter. We’ll be announcing the results in the next issue, so watch this space. PEOPLE
And the winners are… In the November/December 2013 issue of YOUR M&S, we launched an exciting competition, asking you to send in your very own Christmas card designs. We had a fantastic response and were spoilt for choice. Aron Clarke from Camberley store and Jessica Elliott from Bath store were the respective winner and runner up, and both will see their designs sold in M&S stores this Christmas. A big well done and thank you to everyone who entered.
YOUR M&S
What a team effort
Every day, we receive emails and letters that demonstrate how M&S employees are In Touch with our customers. Here’s a selection of the stories we loved…
W ELLBEING
Weight loss winners
This year’s wellbeing challenge proved to be a bigger success than ever, with 2,106 employees coming together to feel happier and healthier. Throughout January, the Men vs Food team from Stratford City store (top left) collectively lost an incredible 36.5kg in just four weeks and were crowned the winners of the Weight Loss Challenge. The individual who safely shed the most weight was George Woodward (bottom left), from Newport Isle of Wight store, who lost 12.3kg. Both Stratford City’s team and George won a spa day, as did two prize draw winners. A big well done to everyone who took part. May / June 2014
News
SERV ICE
Manchester store recently received a call from a mother whose son had been given a pair of M&S crocodile slippers for Christmas. Having worn them almost constantly for a couple of months, Thomas (pictured below) complained that his feet hurt and it transpired that he had been wearing two different sizes. His mum contacted the store where she had bought them but sadly they were out of stock. Helen Latimer, the store’s Commercial Manager for Kidswear, posted a plea on Yammer for help from other stores. The response they received was overwhelming,
SPECI A L OFFER
with 74 comments from employees who wanted to help. In the end, Stephanie Chen, Director of Kidswear and Home, saw the conversation and offered to have the supplier custom-make a brand new pair. Needless to say, Thomas and his mum were incredibly grateful. The extra mile Eden High Wycombe store recently received a very complimentary letter about Customer Assistant Karen Tanis, who helped a customer track down a cardigan. The customer wrote: ‘She never gave up… She was most pleasant and clearly wanted to help.’ Well done, Karen!
English country garden The RHS Hampton Court Palace Flower Show is offering M&S employees a discount on public day advance tickets to this year’s show, which takes place 8-13 July. Discover acres of beautiful garden displays, celebrity talks, great shopping, quality food and entertainment, all served up in a series of fascinating zones, each with its own distinctive theme and flavour.
More inf o
To buy ti c rhs.org.u kets, simply visit k/ hampto ncourt an enter the d code MS HCP14. T discount his is only va lid on full public da y ticke normal p ts (10-13 July), rice £30, o price £28 ffer .
Close-up
‘We are delighted with what has been created for the team and staff to wear. The FA and Marks & Spencer have enjoyed a great relationship over six years, and that will continue this summer in Brazil.’ ADRIAN BEVINGTON, CLUB ENGLAND MANAGING DIRECTOR
BR A Z I L
We’re on the ball Once again, we are proud to be the official suit supplier to the England football team, who will be wearing M&S suits in Brazil this summer. We worked with The FA to develop this exclusive suit; sourcing the finest British fabrics, as well as tailoring each suit to perfectly fit every player. The Autograph suit is cut from light and breathable fabric, designed to be lightweight and comfortable to wear in the hot temperatures in Brazil. It features an embroidered World Cup winners star on the inside envelope pocket, the England crest
on the Autograph label and a patriotic red, white and blue sleeve and pocket lining. Available to customers in regular, slim and Big and Tall fits, the suit is priced at £199 and will go on sale online and in stores nationwide. The outfit includes stylish Gibson shoes and an Autograph tie, featuring a woven England crest on the inside tie tip.
FOOD
Have their cake and eat it Remind customers that they can make their big day extra special by choosing one of these unique new wedding cakes from M&S. The cakes can be ordered online at www. marksandspencer.com, via mobile or by filling in a form from the wedding brochure. Don’t forget to tell customers that they can order their wedding flowers, wine and champagne from us, too.
Birdcage Wedding Cake, £349, 9kg
Bauble Chocolate Wedding Cake £329, 9.3kg
Forty-eight Large Cupcakes £75, 3.72kg
May / June 2014
07
YOUR M&S
News
AC C E S S O R I E S S E RV IC E
Your opportunity to thank your colleagues for their support, dedication, efficiency and humour – or simply for being themselves
WIN!
one of these handbags see p27
Bucket Hobo bags, T83/7084, £29.50
h as l p As r ou ol c of We love these Bucket Hobo (above) and satchel bags (below), available in the key colours of the season.
Boxy Mini Satchel bags T83/7447 £29.50
May / June 2014
Caroline Bunce, Education and Outreach Officer at the Company Archive (pictured top right), has set up a fantastic schools programme that is enabling thousands of pupils to enjoy M&S heritage and learn about curriculum topics such as sustainability. Nominated by KATHARINE CARTER, COMPANY ARCHIVIST, LEEDS Employees of Martlesham Heaths store have been nominated thanks to their sterling efforts since the store opened. The store’s target was to take £6m in the first year, but incredibly, thanks to their hard work they surpassed this target, taking almost
£10m. A huge well done to everyone involved. Nominated by LAURA BECK, AMBIENT SECTION MANAGER, MARTLESHAM HEATHS STORE Julie Collinson, a Customer Assistant in the Café at Silverlink store (bottom left), was approached by a customer who asked if Julie had found a false tooth wrapped in a napkin. When Julie replied that she hadn’t, the customer got visibly upset as it was her mum’s and had cost a lot of money. Julie searched through the café’s rubbish until she eventually found it. As you can imagine, the customer was delighted. Nominated by SILVERLINK BIG
Up for the challenge CHARITY TROOPER Hope Grant, a Customer Assistant from Rickmansworth store (pictured below), is incredibly dedicated to raising money for Children with Cancer. Over the past few months she has held a variety of charity events from cake sales to swimming more than 100 miles at her local swimming pool. To date,
she has raised in excess of £1,000, and even ran the London Marathon this year to raise money for the charity, finishing in an impressive five hours and 23 minutes. UNDERGROUND HERO Tristan Cuthbert, a Business Analyst in the Trading and Supply Chain department at our Paddington office (pictured right), raised an amazing £2,000 for
Macmillan by walking the length of the London Underground. It took him nine months in total to complete, during which he walked for 116 hours, visited 270 stations and covered 381.4 miles. Well done, Tristan!
Close-up COMMU NIT Y SPECI A L
HELPING HANDS E
arlier this year we launched Intouch with your Community and we would like to give you a flavour of just a few of the hundreds of local charities you have chosen to support. You are all supporting the causes that matter the most to you and your colleagues, from health-related charities such as hospices and children’s hospitals, to funds that are closely connected to your area, such as flood relief projects
BOUR NEMOU T H STOR E
Bournemouth Leukaemia Fund Bournemouth store has chosen to support Bournemouth Leukaemia Fund as its local charity. The trust, which is based at nearby Bournemouth Hospital, was chosen because an employee from the store is currently recovering from leukaemia. Colleagues intend to hold two fundraising activities each month and have also pledged to raise the percentage of employees using their volunteer days from 14 to 50. In terms of their Plan A activity, they are aiming to improve their energy ranking and increase the number of bags of clothes that they collect to be Shwopped.
TAU N T O N S T O R E
E AST BOUR NE STOR E
Somerset Levels Flood Relief
Chalk Farm Learning Disability Centre
Taunton store voted to raise money Eastbourne store had opted to for the Somerset Levels Flood fundraise for local charity Chalk Relief Fund Appeal, a cause close Farm Learning Disability Centre. to the hearts of many employees. Working with a local hotel and In particular, the store will be plant nurseries, the charity provides helping to support two properties training and work experience for that were devastated by floods adults with learning disabilities and this year. encourages them to develop their Plan A Champion Tracy Williams skills and gain employment. visited the properties and took Employees from Eastbourne photos to show other employees store will spend their volunteer to make them feel passionate days passing on about this cause. The store also life skills and aims to get employees actively experience involved by asking them to use to those their volunteer days to help Remember to post your using the tidy and decorate fundraising and centre. the properties.
Our annual Charity Challenge runs from 2-22 June this year. We will be focusing our fundraising efforts on our local charities of the year, as well as our charity partners – Breakthrough Breast Cancer, Prostate Cancer UK, the Marie Keating Foundation and Action Cancer.
and mountain rescue teams. Sacha Berendji, Director of Retail, said: ‘We have had a fantastic response to Intouch with your Community. It is clear that this is important to our people and M&S as a whole. It highlights just how special M&S people are and that we are a retailer that cares about our communities. ‘I would encourage everyone to do everything you can to support your store’s chosen charity.’
volunteering pictures and stories on Yammer in the Intouch with your Community group. We’ll feature the best ones in future issues of the magazine.
May / June 2014
460
26
WE HAVE MORE THAN 460 STORES IN 53 TERRITORIES
FOOD MAKES UP 26% OF OUR INTERNATIONAL SALES
DI D YOU K N OW?
09 YOUR M&S
International
WE’RE GROWING
KUWAIT
The View, Kuwait
It’s been a busy few months for international openings. We bring you some highlights... SAUDI ARABIA
A WORLD FIRST Riyadh, in Saudi Arabia, is the location of a brand new concept store – our first to sell exclusively lingerie and beauty. Experienced and expertly trained advisers will be on hand to provide specialist and impartial advice on the very best of our stylish underwear, such as our Rosie for Autograph line, and edited beauty offer to international customers.
We recognise that there are often cultural sensitivities when opening stores in new territories. This is why our standalone lingerie and beauty store will work so well in the Middle East, allowing women the privacy that they require when shopping.
Vive la France 20
Our first stand-alone lingerie and beauty store in Saudi Arabia
We will open 20 food stores at key railway stations, metro stations and airports around Paris over the next three years
300,000
Around 300,000 shoppers pass through the doors of our flagship store in the French capital, located on the ChampsÉlysées, every day Our popular Autograph make-up is available in the new store
In March, we opened our largest international store: The View in Samliya, Kuwait. The 72,000sq ft flagship is operated by our long-term franchise partner, Al Futtaim Group, which operates 27 M&S stores in the Middle East.
Kuwait
Bahrain
The Hague London
May / June 2014
THE HAGUE February saw the opening of a store in the Netherlands, located in the heart of The Hague’s shopping district. The new store offers more than 2,500 outstanding quality food lines – from our popular chilled prepared meals inspired by world cuisines – such as Indian, Chinese and Italian – to British favourites, November / December 2013 including Scottish smoked salmon, Cheddar cheese and crumpets.
Qatar
M&S.com
Special
OUR ULTIMATE SHOP WINDOW
1
Five employees from around the business tell us why they’re fans of the new M&S.com
A place of inspiration
Our new M&S.com has been live for a couple of months, and I want to say a huge thank you for the part you’ve been playing. Customers have responded very well since the launch and we can be proud of a great team effort from across the business. The journey isn’t finished though – in fact it’s just beginning. Now that we have the new site, we need to use it to its full potential. By now you will have seen the marketing campaign and store windows showcasing our style credentials. Not only will this encourage customers to shop on the site, the fresh editorial content there will tempt them into stores. We need to be ready; using the site to give them recommendations and advice, and cross-selling with confidence. It’s an opportunity to show customers the very best of M&S – wherever, whenever and however they shop with us. Let’s make sure we take it.
Laura
Laura Wade-Gery Executive Director, Multi-channel, E-commerce
OUR FULL CATALOGUE AT YOUR FINGERTIPS ‘Not only does the new website mean that we can provide better and faster service for customers, it also allows us to have the entire catalogue at our fingertips, regardless of the size of store. What’s more, the website that we see on our iPads or Shop Your Way desks looks exactly the same as the one that our customers see, meaning that we can help them search for products more efficiently.’ Charlotte Smith, Customer Assistant, Rochdale store
SIZE OF THE PRIZE Almost 14.5 million customers shop with us in stores, but make their online purchases elsewhere.
May / June 2014
IT’S QUICKER AND EASIER FOR CUSTOMERS TO FIND WHAT THEY WANT
23 45
‘We worked hard to improve both the search facility and navigation of the new website, making it much easier for customers and employees to find what they are looking for.’
‘The Style and Living section of M&S.com inspires our customers to use the website to browse as well as shop. It will also ensure that they understand our style credentials and will drive footfall to stores.’ John Whitehouse, Merchandise Manager Menswear
‘The new website gives customers a truer picture of our stock availability so that we avoid disappointing them.’ Tanveer Ahmed, Warehouse Operative, Donington Distribution Centre
KEY
CUSTOMERS CAN SHOP WITH MORE CONFIDENCE ‘The new website displays more product detail than ever before. This is a great opportunity to show our products in the best possible light.’ Louisa Maaldrink, Beauty Buyer
Out of ten customers who already shop with us in stores, two shop with us online.
Six shop with competitors online, but not with us. These are the ones that we need to convert. We know that two will never shop online.
May / June 2014
YOUR M&S
M&S.com
GIVING CUSTOMERS INSPIRATION
Anna Burrell, User Experience Research Lead
NOT LETTING OUR CUSTOMERS DOWN
17
Louisa in here
M&S.com
Special
YOUR QUESTIONS
Robbie Tutt, Head of User Experience and Design, on how and why the new M&S.com was designed
Q A
Why is the new website so important to M&S? More and more of our customers are shopping online, or ordering online for in-store collection. We needed a flagship site that would better showcase our products and give us the flexibility to respond quickly to emerging trends.
Q
ome of our product lines – such as S Lingerie – have moved from their original places on the website. Why is this? The site was designed around the customer. We have spent the past two years extensively researching with both potential and existing customers, including detailed personal user tests with 300 individuals. This in-depth research examined how the new website should be laid out and 90% of those who took part said that they expected to see Lingerie under Womenswear.
A
Q A
Why have we chosen to show product cut-outs (not on-model) as a default? This was partly down to customer research and partly a judgement call – we are carefully tracking our customers’ behaviour around this to monitor their preference.
Q A
hy are we now showing W out-of-stock products? Quite simply, because customers asked us to – they found it frustrating if they came to a dead end when searching for products, particularly if they had seen something advertised. It also helps us to gauge demand for our products better and in the future we’ll look into having an ‘email me when it’s in stock’ option.
Q A
The outfits feature is great, but why don’t we offer even more? This is because the outfits have to be built manually, and it costs a lot of money to do this. We think that with 40% of our products included in outfits, we have the balance right.
Q A
ometimes products disappear from S customers’ baskets at check-out. Why does this happen? The site is now refreshed every 15 minutes, giving a truer picture of availability. Selected items will only remain in the basket at check-out if they are definitely in stock and have been allocated to that customer.
WHAT THE PRESS SAY... VOGUE ‘It looks fantastic, what a great job you’ve done. My only complaint is that by delivering this huge task on time and on budget you’ve raised the bar to new and epic heights for the rest of us.’
LOOK ‘Shopping at M&S just got SO much easier thanks to their snazzy new website.’
THE TIMES ‘Prepare your shopping lists, the M&S website has been upgraded.’
RETAIL WEEK ‘It’s easy to see why online is now seen as M&S’s flag bearer. The online store now has much more personality, reflected in a magazine-style sensibility, and makes it easier for shoppers to see product features and put together outfits.’
Top-quality photography is a key feature of the new website
May / June 2014
13
YOUR M&S
M&S.com
A TEAM EFFORT
M&S.com is being driven by people from all across the business LAURA MOUNTFORD, Store Manager, Portsmouth
Laura leads her team from the front and works hard to provide feedback and highlight any problems that she encounters on the new website. She also placed numerous orders herself so that she could gain first-hand experience using the site and therefore train her team to the absolute best of her ability. WASIM MIR, Graduate Trainee, Handforth Dean store Wasim and his regional graduates were key to facilitating training in stores and continue to support stores by sharing best practice tips through Yammer.
May / June 2014
AMY SAWTELL, Assistant Merchandiser, Menswear Amy was one of the 50 or so ‘beta ninjas’ – people from across the business who volunteered to help with the new website because they knew that this was key to the future of M&S. Their role included acting as a sounding board, helping to test the website, and acting as ambassadors for their teams. They did it in their own time and made an immense contribution. TONY GRANITE Service Delivery Manager, M&S.com customer services Tony has been at the heart of the customer service operation for M&S.com, ensuring that our contact centre systems were in place and colleagues were familiar with them ahead of launch. Since ‘go live’, he’s played a vital role in communicating customer feedback to the M&S.com command centre, allowing them to identify any issues and resolve them quickly.
JASMINE ROSE, Learning and Development Manager Jasmine led the design of all learning and development materials for the M&S.com launch in Retail. More than 40,000 people were trained in stores over a four week period. On completion of their eLearning, 100% of employees felt ready to place customer orders and assist customers in navigating the new site. JAKE PHILLIPS, IT Operations Change Manager Jake worked tirelessly to ensure that all of the IT modifications during the testing phase of the website were done in a timely fashion and communicated to the business consistently. In the lead-up to launch, we often experienced upwards of 50 changes a week, so managing all of this required a great deal of organisation and patience as well as determination. This meant that when the website went live, we were confident of our accuracy.
MONICA DASWANI, E-commerce Category Manager
Monica and the Womenswear category team are responsible for delivering a seamless shopping journey on the new website along with inspirational imagery and content in order to delight our customers. HELENA THEAKSTONE, Brand and Events Manager Helena’s role in managing every single M&S.com campaign – from Leading Ladies to the Condé Nast collaborations – means she is at the forefront of some of the most visible work that M&S does.
M&S.com
Special
MEET THE EXPERTS
We chat to (clockwise from left) M&S.com’s Style and Living Editor Nicola Copping, Kids and Lingerie Editor Maggie Davis, and two in-store employees – Patrick Hiscott-Berry from Castlepoint store and Zulekha Jaffer from Milton Keynes store Nicola: Blouse, T43/3350, £29.50; Trousers, T50/1150A, £99. Maggie: Jumper, T69/2941J, £39.50; Trousers, T50/4145. £49.50; Shoes, T02/9293A, £29.50. Patrick: Shirt, T25/330A, £35; Jeans, T17/2905A, £29.50. Zulekha: Dress, T42/1536, £45
May / June 2014
15 YOUR M&S
M&S.com What makes Style and Living such an important part of the new M&S.com? Nicola: Style and Living is a new
section of the website made up of magazine-style editorial. It comprises Editor’s Picks as well as Trend Spotlight and Get The Look, and is there to enrich the customer experience of the website. The aim is that it will help influence shopping behaviour and become a selling tool for customers and employees alike. Maggie: Inspirational new content is published daily, which hopefully means that people will make frequent return visits to the website as well as to stores.
Where does the inspiration for Style and Living come from? Nicola: It’s a very aspirational site,
with its own distinct signature, but I actually don’t think there’s anything like it already out there. We are speaking to a varied audience, so our editorial content has to be incredibly broad – from interviews with our Leading Ladies to features on kids’ pyjamas and how to make the perfect Eggs Benedict. Each of the editorial team members – there are seven in total – were recruited because of their expertise in a particular field. Maggie, for example, was Shopping and Style Associate Editor at Time Out and has her own kidswear blog. They all know where to find out about upcoming trends and how to communicate them to a mass audience. They are there to give customers the M&S point of view. How can employees make the most of Style and Living? Maggie: It’s a great selling tool,
one that is subtle yet informative.
May / June 2014
SOME ONLINE SHOPPING FACTS
4
Customers who shop using more than one channel are four times more valuable to us
16
16% of GM sales now take place online
24
We see a 24% uplift in sales from customers who engage in editorial content
43
43% of ladies shoes that we sell are online exclusives
The features are there to tell stories about our products, and our aim is that our employees read these and retell them to our customers. We hope that employees will visit Style and Living daily, and that our iPad sellers will show the site to customers. Overall, M&S.com has become much more visual, with larger and higher quality images, and on Style and Living we are really bringing the products to life. For example, a recent Editor’s Pick was our waist-cinching knickers. The product was beautifully styled and shot, and the end result looks very 1950s. They look very different to how they appear in the box or hanging on the rail – these images put an entirely new spin on them and show customers that these knickers can look stylish and practical. We saw a huge spike in sales of these after the feature ran. What do in-store employees think of the new website? Patrick: The new M&S.com has
already proved itself to be a brilliant tool for communicating with and selling to customers. When I see a customer browsing I approach them and let them know that if they need any sizes or colours that they can’t find on the shop floor, if they tell me I’ll see what I can find online. Zulekha: The search and navigation functions on the new site are wonderful, so much easier to use than before, meaning that it’s ultimately faster to find particular products on the iPad. How is it helping you to do a better job? Patrick: It’s the perfect styling tool:
customers trust it because they know that the recommendations
have come from experts. And the impact of great visuals really can’t be underestimated. When chatting to male customers, I can tell them that jeans and brown brogues look great together, but many don’t believe me until I show them an image from the website – then they can see it for themselves. Zulekha: Our customers are much more savvy these days, they want to find out as much as they can before they make the purchase: what fabric is it made of, does it have any innovative features like Stormwear™ or Stain Away™? With the new website, we have all these details at our fingertips. What has customer feedback been like so far? Patrick: Overall, it has been really
positive. Naturally, some people were wary of it at first but from what I’ve heard, customers are finding their way around it and appreciate that the navigation and search facilities have been vastly improved. Customers also love that if they aren’t too confident using computers, they can come into a store and we can help them find the products they’re looking for. What’s your favourite feature of the new website? Zulekha: The product
recommendations, without a doubt. What’s great is that someone – an expert – has already done all the hard work for us when it comes to styling and putting outfits together. So when a customer is trying on a particular dress, we can show them how it looks when paired with the right shoes, jacket or accessories. We all refer to it as our personal shopping tool. It helps our customers to feel more pampered, which can only be a good thing!
M&S.com
Special
GET THE LOOK
Stylists from our buying departments and editorial team put together stylish outfits, making it easier for you to recommend products and accessories to customers. M&S Collection Abstract print prom dress T42/1111 £49.50 QUICK LOOK
M&S Collection Platform slingback shoes with Insolia® T02/0772 £25 QUICK LOOK
M&S Collection Box clutch bag T83/0651C £25 QUICK LOOK
17 YOUR M&S
M&S.com
MEET OUR M&S.COM STYLE & LIVING TEAM Nicola Copping, Editor
Nicola began her career as a fashion writer for The Times. Other roles have included Deputy Fashion and Beauty Editor for the Financial Times and Editor-in-Chief of My-wardrobe.com.
Maggie Davis, Kidswear and Lingerie Editor
Trend Spotlight is a regular feature in Style and Living
Having worked as a fashion editor for Time Out, ES Magazine, Vogue and The Observer, Maggie is also a kids’ style blogger.
Charlene Barton, Womenswear Editor
Charlene started her career at French Vogue and has since worked for Elle, Topshop, Harper’s Bazaar, Net-a-Porter.com and Matchesfashion.com.
Jess Clark, BeautyEditor
With more than 15 years’ experience as a makeup artist, Jess has contributed to magazines such as Harper’s Bazaar, Tatler, Dazed & Confused and Russh.
Get The Look pages demonstrate outfit building
William Oliver, Menswear Editor Previously Editor of DistrictMTV.com, William has contributed to various magazines, including AnOther Man, Dazed & Confused and Wallpaper*.
Alexandra Murphy, Editorial Assistant Alexandra began her writing career as Intern Editor for Elle magazine before going on to contribute to The Huffington Post Style blog.
Helen Crockett, Chief Sub-Editor
Editor’s Pick showcases the very best of M&S.com
May / June 2014
Helen has worked across a range of magazines at Condé Nast, in a variety of roles from Chief SubEditor to Deputy Editor. She has 10 years’ lifestyle publishing experience.
WIDE BRIM FLOPPY HAT, T01/6437, £15
DIAMANTÉ SKINNY FLIP-FLOPS, T02/3549, £19.50
FAUX SNAKESKIN SHOPPER BAG, T83/6091Y, £19.50
INSTANT UPDATE Della Moorhouse, from Brand and Marketing, picks her top accessories to help transform your wardrobe from spring to summer
CRYSTAL FRAME SUNGLASSES, T01/3908, £15
DETACHABLE STRAP BOWLER BAG, T83/7117L, £39.50
LIGHTWEIGHT ETHNIC SPOTTED SNOOD SCARF, T01/5640, £15
May / June 2014
‘SAFARI IS A KEY LOOK FOR THE SEASON. FOR A GENTLE NOD TO THE TREND, ACCESSORISE AN OUTFIT WITH ONE OF THESE STATEMENT NECKLACES.’ JAYNE PENSTON, FROM BRAND AND MARKETING
YOUR M&S
Wine
ROUND FRAME SUNGLASSES, T01/3909, £15
ETHNIC STATEMENT COLLAR NECKLACE, T06/6890L, £19.50
POINTED TOE SLINGBACK SHOES WITH INSOLIA, T02/9401, £29.50
SLINGBACK WEDGE ESPADRILLES WITH INSOLIA, T02/2916, £19.50
LIGHTWEIGHT ELEPHANT PRINT SCARF, T01/5671, £12.50
MONOCHROME PRINT HANDBAG, T83/7529, £39.50
FRONT POCKET MINI GRAB BOWLER BAG, T83/7471, £29.50
SNAKESKIN PRINT SCARF TRIM HAT, T01/6525, £15
MINI PLAITED & RING MULTI-STRAND NECKLACE, T06/6123N, £19.50
May / June 2014
Best foo forwardt
We hav e giving fe introduced A IR support et comfort an FLEX™, d enha (into ou nc r forma shoes) l older b ed and INS O improv LIA FLE oys’ in efficien g walking ac X®, tion, cy a our old nd comfort (in er girls’ to shoes).
TOP OF THE CLASS Our school uniforms are jam-packed with more innovations than ever – and comfort is key
BETTER THAN NEW From the first day of term to the end-of-year photo, cotton-rich clothing – which includes jumpers, cardigans and joggers – will look better for longer thanks to our STAYNEW™ technology, which reduces fading and bobbling. Meanwhile, STORMWEAR™ – a long-lasting, high-performance finish – repels water, keeps kids dry and makes washing easier. SCUFF RESISTANT technology keeps their shoes smart.
19 YOUR M&S
Schoolwear
‘EVEN SOME OF OUR BACK TO SCHOOL ACCESSORIES FEATURE CLEVER INNOVATIONS, SUCH AS BAGS WITH STORMWEAR™ TECHNOLOGY TO KEEP THEIR BELONGINGS DRY.’
SMALL DETAILS THAT YOU DON’T SEE High-quality fabrics keep their uniform looking good, whatever they put it through. We’ve SEALED HEMS on selected boys’ and girls’ trousers, engineered seams on ULTIMATE NON-IRON shirts and HEAT-SEALED BUTTONS on blazers.
ALL SHAPES AND SIZES
SPORTY AND FRESH
All boys’ trousers now have SUPERCREASE® technology – so no need to iron the crease back in – and most come with ADJUST-A-HEM, which is perfect for growth spurts. My Fit school uniform items, including Slim, Plus and Extra Length, are available online. We are also extending our senior range in stores, which include cuts more suitable for older girls and boys.
You know they’re going to run around, and with ACTIVE SPORT™ sportswear, FRESH ALL DAY on senior boys’ shirts and FRESH FEET™ on socks, the evidence won’t linger, however active they are. VERONICA PEREIRA FOWLER, SCHOOLWEAR BUYING ADMINISTRATIVE ASSISTANT
‘IF CUSTOMERS CAN’T FIND WHAT THEY ARE LOOKING FOR IN STORE, DON’T FORGET TO TELL THEM THAT EVEN MORE SCHOOLWEAR PRODUCTS ARE AVAILABLE ONLINE.’
LIGHT WORK FOR SMALL HANDS We’ve made getting dressed easier for little ones with our EASYCLOSE necks – riptape instead of top buttons – and EXPANDICUFF™ – elasticated cuffs – on selected shirts and blouses up to age eight.
May / June 2014
LAZY LAUNDRY
COMFORT FACTOR
Kids will be kids, but our schoolwear outsmarts dirt. STORMWEAR+™ repels mud (and oil), while STAIN AWAY™, STAIN DEFENCE™ and INK-RESISTANT POCKETS make scrubbing a thing of the past. And everything can be tumble-dried.
Keep them cool in summer and cosy in winter with BODY SENSOR™ tights and THERMAL socks. CHRISTIAN PROUD, SCHOOLWEAR MERCHANDISER
REMEMBER TO TELL CUSTOMERS TO LOOK OUT FOR OUR EAT WELL SUNFLOWER LOGO, WHICH IS FEATURED ON HUNDREDS OF PRODUCTS ACROSS THE FOOD HALL, MAKING IT SIMPLE TO CHOOSE AND ENJOY DELICIOUS HEALTHY FOOD EVERY DAY.
OUR HEALTH PHILOSOPHY
We believe healthy eating should be satisfying, enjoyable and a pleasure. Marketeer for Health Kathryn Cuzzocrea tells us how making a healthy choice can be easy and tasty in equal measure with our delicious Eat Well food.
MAKE IT DELICIOUS
Our chefs scour the world to find nutritious ingredients for our delicious and healthy recipes used across the Food Hall – because ‘good for you’ shouldn’t mean boring!
EAT MORE, NOT LESS
Tuck into a rainbow of colourful, tasty fruit and vegetables. Our unique and seasonal varieties make it a pleasure, not a chore, to get the vitamins and minerals you need.
GIVE YOURSELF A BOOST
Whether it’s specific vitamins or nutrients, or just a little added energy to get you through the day, we all need a little lift every now and then. Our ranges are designed to give you the boost you need to feel great.
ENJOY A LITTLE OF WHAT YOU FANCY Giving into temptation from time to time is only natural. We’ve got plenty to choose from so you can enjoy a treat when you fancy one without feeling guilty about it.
EAT WELL FOR LIFE
We’re here to help you eat well for today for a healthy, happy tomorrow. With specific ranges for babies, children, dieters and those looking for added nutrients, M&S is with you every step of the way.
Kathryn Cuzzocrea Marketeer for Health
May / June 2014
Multiseed wholegrain or sesame seed flatbreads with guacamole
21 YOUR M&S
150g, £2
Food
DID YOU K NOW?
Apple crisps
35
60g, £2
WE HAVE 35 FOOD PRODUCT DEVELOPERS
1,500 WE WILL LAUNCH 1,500 PRODUCTS THIS SUMMER
26 INCLUDING 26 BRAND NEW DRINKS
Seafood Linguine 368g, £4.29
Pressed pineapple juice with lemongrass and jalapeño chilli 1L, £3
May / June 2014
‘OUR SUMMER OF FLAVOUR RANGE IS ABOUT TAKING CUSTOMERS ON A JOURNEY TO EXPERIENCE NEW FLAVOURS, BUT WITH FAMILIAR INGREDIENTS. THIS CONSTANT NEWNESS AND EXCITEMENT IS WHAT BRINGS CUSTOMERS BACK TO M&S TIME AFTER TIME.’ ALEX GLYN, BRAND & MARKETING MANAGER
Our most f lavoursome season ye t Summer of Flavour is about bringing fantastic ingredients and taste combinations to life. Our product developers have searched far and wide, taking in bars, restaurants and street food stalls in Chicago, San Francisco, Mexico City, Tel Aviv and beyond to deliver our most exciting range of foods so far.
T
he aim this summer is to bring something new to classic favourites by using new cooking techniques, marinades and dressings. For example, our chicken wings have added zing, thanks to the inclusion of Mexican tequila and sancho pepper, while a classic cream cheese has been given a modern kick, thanks to added wasabi.
This sum m the US. O er’s flavours are b ur produ ig, bold a ct develo nd all ab inspirati out pers visit on befor ed Chica e creatin apple ba go for g delicious rbecue-s dishes su moked p range of ch as ork s addictive sauces, in houlder, as well a mayo an sa d smoke c lu ding bee d sour cr r mustar our Posh eam. For d Dogs las those wh t year, we addition o loved ’ve got m to a load ini ed versio n with ch versions, in illi and c heese.
Posh Puppies 540g, £4.50
May / June 2014
Garbanzo Bean, Feta and Red Onion Relish
Chicken Wings
YOUR M&S
145g, £2.50
350g, £2.60
ng us an xico to bri mer. e M s rd a sum d tow am looke vours this Our deli te combination of fla akeover m a n e ew been giv s a h street ll exciting n ro ig usage d in a h h sa n a ic , li ss il la h c c The ndy ancho on in a ha ddition of -style salm d in a number e with the a h ic v e c ave n use first we h s also bee gs and as equila ha T . icken win k h c c a r p fo s e z picnic la g including rawns. of recipes, a dip for p
23
Our s a afield lads exp erts h to br ave ing summ er. Lo new and also been excit Peru ok ou trave vi in t l and i an grain o for a beet g flavour ling far s bac n a no r f the o o t sa k featu m d ring y to Japan oment, s lad featu for ring carle , we h uzu a t qu nd ave wasa soy, not to zesty dre inoa; bi po ssing m e n utter tato salad tion our n s ly div – ew ine.
Food
Four Grain Mango, and Bluebe Sala rry d 190g , £2.5 0
Jalapeno Corn Bread 400g, £1.80
After their recent trip to Chicago, our product developers came back full of ideas that they’ve s brought to life this summer. Think classic boule corn ño jalape and chilli red fiery of ion inject an with d to bread. There is also a new savoury scone, packe to. toma ried sun-d and onion bursting with feta, red ing amaz an have we , tooth sweet a For those with new selection of tartlets, cookies and pastries.
May / June 2014
Passion Fruit Victoria Sandwich 410g, £2.50
This s flavou ummer is al l ab rs i a mod nto our swe out injectin et trea ern tw g new, ts. ist ex Victor ia San with the lik Cakes have citing dwich been g es of p street , and assion iven ’s fir frui taste b st ever swee we’re intro ducing t in our uds. W t sand wi e th choco late, w are also offe ch wraps to e high ring a t ith flav i ckle th new ou e mint o r coco rs such as lim selection o f nut an e and g d pass arden ion fru it.
A VINE CHOICE
We recently won six gold, 50 silver and 82 bronze awards at the Golden Aisle International Wine Challenge. Here, six experts from around the business tell us about their top M&S wine
FLORAL NOTES ELIZABETH KELLY, WINE SPECIALIST, PADDINGTON OFFICE
ENGLISH WHITE LILY ENGLAND 2013 £9.99
‘This is a brand new wine made at Denbies Wine Estate in Dorking, Surrey. The quality of English wine has improved dramatically over the past few years because producers have a better understanding of what works in the vineyard and the winery. This particular wine blends Chardonnay, Seyval Blanc and Muller Thurgau, and was left unoaked to bring out its floral nature.’
A PERFECT BLEND DEBBIE PEEL, WINE HERO, BROMLEY STORE
MARANANGA DAM GRENACHE / SHIRAZ / MOURVÈDRE AUSTRALIA 2011 £14.99
‘I love the combination of these three grapes. The blend is a very traditional Rhone one, but when grown in Australia’s Barossa Valley, it makes a very soft, velvety wine. It comes from a premium vineyard, so offers great value for money as it has the concentration and balance of a much more expensive wine.’
HIDDEN GEM DROR NATIV, WINE BUYER, PADDINGTON OFFICE
DIANTHA ITALY 2013 £9.99
‘Tasting this wine for the first time was a revelation! The Malvasia grape is so fragrant and floral, and the Grecanico brings attractive citrus fruit and nectarine. Together they work a treat. For me, this wine is a great example of the undiscovered gems to be found in Sicily.’
May / June 2014
YOUR M&S
Wine
A BOLD RED BELINDA KLEINIG, WINEMAKER, PADDINGTON OFFICE
UNDERWOOD PINOT NOIR USA 2012 £12.99
‘My wine of the moment is this absolute gem from Oregon, USA. With intense red fruits and refreshing acidity, it’s moreish in a very elegant way. I love its purity and intensity, the soft tannins and freshness pair beautifully with a wide range of foods, from lean meats to spicy dishes.’
JEWEL OF INDIA JENEVE WILLIAMS, WINEMAKER, PADDINGTON OFFICE
JEWEL OF NASIK SAUVIGNON BLANC INDIA 2013 £6.99
‘This wine has distinct Sauvignon Blanc characteristics: a pure and fresh palate of zesty citrus fruits, greengage, mango and mineral notes. Intense sweet basil, tomato leaf and pea shoot aromas are also present. It’s the perfect match for a curry or for sipping with posh crisps on a summer evening. Innovative and excellent value for money.’
May / June 2014
A UNIQUE APPROACH EMMA DAWSON, WINE AND SPIRITS BUYER, PADDINGTON OFFICE
SOL LUCET KOSHU JAPAN 2013 £12.99
‘This is a wine that comes from the only place in the world to grow grapes under little paper umbrellas to protect them from the rain. That Japanese search for perfection is encapsulated in the flavour of this wine: delicate and light, with zingy yuzu lemon at its core and a hint of sea salt crispness. As a lover of seafood and sushi I’ve now found the perfect wine to match my favourite meals.’
1930s The first swimsuit
The 30s saw the launch of our first swimsuit – made entirely of wool (right). Fashion had moved away from the flapper dresses of the 1920s and towards emphasising curves and shapes. As with swimwear today, styles were available for different ages and shapes in a range of colours and patterns. The swimsuits were colourfast to both the sea and the sun, so were wearable, durable and fashionable.
1960s Bikinis hit the shelves
SOLAR
flair We take a look at how M&S swimwear has evolved through the ages
In the 60s, beachwear and swimwear started to become more popular and were covered in the fashion news. In 1962, we released bikinis with a foam bra top for a ‘modern girl’ shape in prints, designs and plain colours. Also introduced around this time were swimsuits with low, plunging backlines. In 1966, a floral stretch one-piece (right) was a hit and in 1967 cut-outs began to appear in one-piece swimsuits. In 1969, a best-selling towelling bikini, available in ten colours, sold more than 100,000 garments.
May / June 2014
25
‘RESEARCHING THE HISTORY OF M&S SWIMWEAR HAS BEEN FASCINATING. IT SHOWS A GREAT INSIGHT INTO SOCIAL CHANGES AS OUR CUSTOMERS BEGIN TAKING MORE HOLIDAYS AND DESIRE THE LATEST STYLES AND FASHIONS, EVEN FOR THE BEACH.’ HANNAH JENKINSON ARCHIVIST, M&S COMPANY ARCHIVE
YOUR M&S
Swimwear Strapless styles started to appear in the 80s, while cutouts and halternecks proved popular. Bikinis started to get smaller while swimsuits were cut higher on the leg. Printed and striped swimming shorts, and surf-inspired beachwear, proved to be popular with men and boys.
1980s Small and sexy!
Swimsuit with Tummy Control T52/ 5414, £22.50
1990s Getting bolder The 90s saw the arrival of Californian-style swimwear in bright colours with high hip lines. Detachable straps also featured. Sales increased dramatically as developments mirrored those in lingerie. Notable innovations included a body-enhancing swimsuit, underwired bikinis and plunge necklines. For Breast Cancer Awareness Day in 1998, stores displayed swimwear designed especially for women who had had a mastectomy.
May / June 2014
Swimsuit with chlorine resistant fabric T5/21723, £25
Tummy Control Longer Length Swimsuit T52/3202L, £29.50
2000s All about innovation
Since 2000, Shapewear in swimwear has seen huge advances. Current innovations include concealed control panels for secret slimming and cleverly designed ruching to subtly flatter the tummy. There have also been developments in post-surgery swimsuits, including ensuring maximum comfort against delicate scar tissue and two secure prosthesis pockets to provide comfort, confidence and a natural shape. Maternity swimsuit T52/3282Y, £35 T52/3279M, £35 Underwired bikini with roll-top bottoms T52/5432U, £19.50; T52/5432P, £14
Your letters
Lucy Randall of corporate communications finds the answers to your questions
The gift of giving
I was wondering if it would be possible for customers to donate their gift cards if there is only a small amount left on them? I know myself that a gift card with pennies on is a pain in your purse and I would quite willingly donate it to charity. Tracey Burns, Retail Customer Services
Star Letter
In Foods, due to their popularity, we sometimes don’t have enough stock to fill the area where products are on promotion as well as the main grid. We move stock from the grid to the promotional area to keep it looking full and use a “Sorry, item temporarily out of stock” sticker. However, customers understandably think we don’t have any of that product left when actually we do! It would be great to have stickers that read “Please see promotional display” instead. Lisa Slater Gainsborough Simply Food Store
Lisa, thanks so much for your letter, we think this is a really great suggestion! We have passed it on to the Food Operations team who loved your idea and are taking it into consideration, and working out the logistics of possibly introducing an appropriate sticker. Watch this space!
A £10 M&S gift voucher for every question featured and £25 for the Star Letter*. We really want to hear from you – we’d love to know what’s on your mind. Please send your letters to the address on p3 of this magazine. *Letters may be edited for publication.
Thanks for your suggestion, Tracey. After looking into the possibility of this we found that it would be a bit too complicated and timeconsuming for those on the tills. Each balance transfer has to be completed manually; any card with a balance to be donated would need confirmation from the recipient and proof of purchase to transfer the balance. Additionally we think that most of our customers do manage to use those small amounts left on cards. But thank you for the thought – we will monitor to see if there is an appetite for this in the future.
Rethinking rewards
Could we have a more instant reward for customers who complete the Customer Satisfaction Questionnaire online? At the moment, customers have the incentive of going into a prize draw to win £250 but I think we could get a better response if they would get 10% off their next shop or something similar. Customers would complete the questionnaire and then be sent a voucher to print or use from their smartphone in store. I feel that customers would be more likely to complete the survey this way. What do you think? Angela Findlay, Livingston Outlet Thank you very much for the suggestion, Angela. This is an
option we’ve explored since the Customer Satisfaction Survey launched in 2012. However, because the number of customer responses is so high – more than 13,000 per week and 50,000 per month – we have chosen to keep the current reward system as it is. We have reviewed the competition offer and have looked into alternative prize options, including iPads or hampers, but our customers consistently tell us that a monetary prize is their preferred option. In six months’ time we will review the programme again, and will definitely keep your idea in mind.
Keeping up momentum
We do a fantastic job of recycling Christmas cards – and the Woodland Trust is such a worthy cause. Would it be possible to continue this campaign throughout the year by collecting birthday, anniversary and get well cards? Edwina Stanford, Southend Store Thank you for sending in your idea, Edwina – this is something that has come up before. It’s a really lovely thought, but the reality of having card recycling bins in stores all year round is a bit of a challenge. We believe we get such a great response to our Christmas card recycling campaign because we do it just once a year. With an all-year-round scheme it becomes harder to keep up momentum and keep the drumbeat going. Additionally, organising regular bin collections is an extra task we don’t want to burden colleagues with. It also does not help our aim to keep stores de-cluttered. However, we will keep your idea in mind when we conduct our reviews. May / June 2014
Sit back, relax and play these games See if you can find all of these healthy living words hidden in the wordsearch grid. They might read forwards, backwards, down, up or diagonally in any direction.
WIN!
This colourful Bucket Hobo bag! Update your summer wardrobe with this funky bag, available to buy in a rainbow of colours. This spacious Bucket Hobo Bag (worth ÂŁ29.50) is the ultimate blend of practical and stylish. To see more of our gorgeous accessories, and find out what our expert stylists advise wearing them with, keep an eye on the Style and Living section of M&S.com.
Diet Exercise Five a day Fresh Fruit Gym Healthy Juices Keep-fit Living Low fat Slimmer Vegetables Vitamins
T G N A H E A L T H Y
I K Y S E T J U L C V
U E E M A H A O S E Y
Look sharp this summer with one of our stylish bags. Email us with your name, store or office details at the email address below by 20 June
Terms & conditions Entries must be received by 23:59 on Friday 20 June 2014. The prize draw is open to employees of the Marks & Spencer Group of Companies who are permanent residents of the UK and ROI and are aged 18 or over only. Only one entry per person is permitted. No responsibility will be taken for late, lost, indecipherable or misdirected entries. One winner will be drawn at random on Monday 23 June 2014 under the supervision of an independent person. The prize is non-transferable, non-refundable, subject to availability and there is no cash alternative. The winner will be notified by Friday 27 June 2014 by phone. M&S reserves the right to substitute the prize for one which is, in its sole discretion, of equal value. M&S reserves the right to cancel the prize draw at any stage if deemed necessary due to circumstances outside its control. M&S is not liable for any delay or failure to perform any obligation to the winner or other entrants that is caused by circumstances beyond its reasonable control or by any act or omission of any third party. The name and county of the winner will be available by sending a stamped addressed envelope to YOUR M&S magazine at the M&S Office at Waterside House. The prize draw shall be governed by the laws of England and Wales. The promoter of the prize draw is Marks & Spencer plc.
Let us entertain you... Why not try this Sudoku for a quick lunchtime brain workout? Good luck.
R R X S E Y W S G E A
F R E T I F P E E K D
G E C V A C T A J T A
N M G T M A R U W E E
I M V A B D I E T F V
V I B L M C F J X W I
I L E M E F R H S E F
L S E S N I M A T I V
Do you have some thing to say? Email Employee.Comms@marks-and-spencer.com
Sports mad dad
Pumps, T03/2586, £25
NE
DON
”T FORGET
Daddy cool!
Y 15 J U DA
Watch, T09/5319N, £29.50
THER ’S FA
Sunglasses, T09/4738N, £25
Father’s Day is fast approaching. Don’t forget to tell customers about the gorgeous gifts that we have on offer for every dad, no matter what his passion.
Foodie dad
Irish Stout Chocolate Truffles, 65g, £4
Cornish IPA, £2.29 per bottle
Whiskey cake, 425g, £6
Brogues, T03/1227A, £79
Shirts, T11/1139U, T11/1112U, T11/1137U, all £29.50; Tie, T12/7612, £16
Dapper dad
Harris tweed laptop case, T09/0290B, £35; Travel pouch, T09/0285, £29.50