“Reflections on a year like no other – Adapting case management during a pandemic”

“Reflections on a year like no other –ADAPTING CASE MANAGEMENT DURING A PANDEMIC”

Heidi Stanley and Nikki Smith, directors of StanleySmith Case Management (SSCM), reflect on a year like no other and how they have continued to develop their company through it all.

We are really mental health in a difficult situation. The same can be proud of said for valuing and supporting our care staff, who have how the worked tirelessly and selflessly throughout the pandemic, StanleySmith we have ensured that they have felt supported and safe Case Management team to continue their essential work. We were passionate to has responded to the keep things moving forward for our clients but as safely coronavirus pandemic. as possible. As the pandemic progressed, we have been Using our clinical able to follow the government and PHE guidance keeping

Heidi Stanley – knowledge, thinking outside our clients, families, care teams and case managers

Director, Adanced the box, being dynamic and safe through a regular supply of PPE, covid testing and BABICM Case innovative we were able to organising covid vaccinations in January 2021.

Manager, MSc, BSc Hons OT give guidance and advice to It’s amazing how much our practice has evolved and our clients, care teams and the difference this will continue to have moving forward. professionals working with Video meetings have become an effective, efficient and our clients well before the cost effective tool to use as a case manager. government’s first lockdown We were under no illusion that facilitating support in March 2020. and rehabilitation during a pandemic would be easy, it This ensured that safety takes hard work and dedication of a highly skilled team was not that can work cohesively together. compromised To ensure safe Utilising each and everyone’s Nikki Smith – but rehabilitation data processing we set strengths, recognising challenges, Director, Case Manager, CQC and support was promoted. up secure portals for supporting each other by being kind and empathetic.

Registered Manager, Through quick, video sharing of We are proud to have been able to

BSc Physiotherapy decisive action therapy regimes and grow and develop in our practice and we managed to source PPE for programmes. learn new skills, all whilst maintaining our core values and company ethos of our care staff and had an emergency stock ensuring that the client and family is at if a client, family member or carer displayed coronavirus the centre of our work. symptoms, this was all prior to the Public Health England Please visit our website for more details on this, plus how guidance on PPE. We organised for rehabilitation to be our mentoring support has evolved and how we’ve expanded implemented indirectly where possible and monitored our team over the last 12 months including our registered by video calls. To ensure safe data processing we set nurse overseeing medication and complex care packages. up secure portals for video sharing of therapy regimes and programmes. We liaised with education settings and where possible set up remote teaching assistant and tutor support.

SSCM’s highly skilled case management input with our clients ensured that they progressed towards their Web: www.sscasemanagement.co.uk rehabilitation and life goals and maintained optimum 01752 891 930