Pillar A newsletter for Severnside residents
Issue One 2016
Brook Close sod cutting — page 3
Celebrating new homes — page 6
Community Chest Funding — page 7
Issue One 2016 | Pillar 1
What’s Inside 3
Sign up to receive Pillar digitally
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Meet your Neighbourhood Officer
7 Community Chest Fund 8 2016 Learning Programme launch success 10 Have you heard about our Employment and Money Advice service? 15
Kids competition
16 Wordsearch competition Contact Us Write to us: Severnside Housing Brassey Road, Old Potts Way Shrewsbury SY3 7FA
Ring Us: 0300 300 0059 or 01743 285000
Email us: enquiries@ severnsidehousing.co.uk
Visit our website: www.severnsidehousing.co.uk
Severnside Housing @severnsideha Severnside Housing 2 Pillar | Issue One 2016
2016–17 Rent Calendar The 2016–17 Rent Calendar helps keep you informed when your rent is due. Rent Calendar postcards are also available from our reception at Brassey Road.
Please be aware, it is a term of your tenancy agreement to pay your rent in advance. Services provided by Severnside are reliant on rent being paid on time. If you need help amending your direct debit, to ensure your account does not fall into arrears, please call us on 0300 300 0059.
Improved texting service coming soon Over the next few months Severnside will be rolling out some great new features to the existing texting service available to customers.
At present we only use our texting service to inform customers about repair appointments. However, the enhanced texting service will enable you to keep informed about your rent balance or request a call back from our Customer Services Team. If you already use our texting service, or we have your mobile number, you will automatically be registered for this service and will soon receive a Welcome Text Message. If we don’t have your mobile number please call our Customer Services Centre on 0300 300 0059 and ask them to register you. Further details on how the improved texting service will work will be available in the next edition of Pillar. It will also be available under the customer area of our website — www.severnsidehousing.co.uk
Brook Close Sod Cutting An official sod cutting ceremony recently took place at Brook Close, Condover to celebrate construction work starting to build ten new affordable homes.
The 14 month build programme, with a contract value of nearly £1m, will provide eight houses and two bungalows for people who have a local connection to Condover to rent.
Local residents were also invited to drop-in at Brook Close Community Centre to view and discuss the development proposals. Pictured above, with Nick Wood (Shropshire Council), Sepp Sargeant (Severnside’s Head of Development), Paul Bennett and Andrew Copson (Saxonby Homes) is Councillor Claire Tolley from Condover Parish Council who
told us “Condover Parish Council are very pleased to be involved in this community led project alongside Severnside Housing that will help local people from our Parish stay within the Condover area. Many of them have children at Condover Primary School, or work locally, so having the houses in the heart of our village is a huge benefit.”
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Pillar is available in digital format and can be read via a computer, phone or tablet. To sign up all you need to do is email your name and address to Pillar@severnsidehousing.co.uk and the next edition of Pillar will drop into your inbox in October!
Issue One 2016 | Pillar 3
Meet your Neighbourhood Officer
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Mark Pragg
Senior Neighbourhood Officer Areas: Alberbury, Grafton, Kinton, Little Ness, Montford Bridge, Nesscliffe, Shrawardine, Morda, Whittington
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Andrew Hawkins
Neighbourhood Officer Areas: Castlefields, Ditherington, Old Heath
Areas: Harlescott Grange
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Tricia Welsh
Areas: Astley, Harlescott Meadows, Upper Astley, Wem
Jenny Dodd
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Richard Potter
Neighbourhood Officer
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Amanda Gray
Neighbourhood Officer
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Elliott Davies
Senior Neighbourhood Officer
Neighbourhood Officer
Areas: Atcham, Broseley, Buildwas, Eaton Constantine, Leegomery, Rushton, Uckington, Uppington, Upton Magna, Wroxeter
Areas: Belle Vue, Bicton, Bicton Heath, Coleham, Copthorne, Cound, Cound Moor, Cressage, Cross Houses, Frankwell, Harley, Racecourse, Town Centre
Sarah Ellis
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Kevin Hopkins
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Neighbourhood Officer
Neighbourhood Officer
Neighbourhood Officer
Areas: Bomere Heath, Cruckton, Ford, Monkmoor (including Woodcote Way and Judith Butts Gardens)
Areas: Armdale, Coton Hill, Halfway House, Hanwood, Lea Cross, Minsterley, Plealey, Pontesbury, Springfield, Wallop
Areas: Annscroft, Bayston Hill, Belvidere, Cardington, Condover, Dorrington, Hook-a-Gate, Leebotwood, Longnor, Meole Brace, Pulverbatch, Reabrook
4 Pillar | Issue One 2016
The Neighbourhood Team
Our Neighbourhood Officers are split into two geographical teams, covering the North and South areas of Shrewsbury and surrounding rural areas.
North Neighbourhood Team
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Our North Neighbourhood Team covers Harlescott Grange, Sundorne, Ditherington, Castlefields, Old Heath, and other rural areas.
South Neighbourhood Team
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Our South Neighbourhood Team covers Monkmoor, Meole Brace, Springfield, Copthorne, Coleham, Coton Hill, Pontesbury and other rural areas.
What can your Neighbourhood Officer help you with? Your Neighbourhood Officer: • offers support to help you sustain your tenancy • gets involved in community projects and groups • deals with any reports of anti-social behaviour or issues you raise. To do this, we work in partnership with a huge number of agencies and voluntary groups, such as the Police, Local Councillors, Environmental Health, Shropshire Council, Safer Shropshire Partnership, ASB Co-Located Team, Bronze Level Tasking Group, Health & Social Care, The Youth Service, Education Services, Citizens Advice Bureau, Friendly Neighbours and Just Credit, along with our Employment and Money Advice Service. A great deal of our time is taken up dealing with community issues and reports of antisocial behaviour. Anti-social behaviour can come in many different forms; from a dog barking to drug dealing and physical violence.
It is our responsibility to deal with allegations of anti-social behaviour. Any complaint we receive relating to a neighbour dispute or anti-social behaviour will be taken seriously. The complainant will be contacted within five working days of the complaint being made, or 24 hours if the complaint is of a serious nature, such as hate crime or physical abuse. We deal with all complaints sympathetically, adopting a ‘victim centred approach’ and engage other relevant agencies where appropriate. We liaise with victims and alleged perpetrators of domestic abuse, physical violence and threats of violence. We also help and support vulnerable people, those suffering from mental health and/or substance misuse. You can contact your Neighbourhood Officer by calling 0300 300 0059 or emailing enquiries@severnsidehousing. co.uk. Information on your Neighbourhood Officer is also available on our website, please visit www.severnsidehousing.co.uk/myneighbourhood-officer
Customer leaflets
We have recently updated/published the following leaflets: • Sheltered Housing & Support Services • Your Guide to Aids & Adaptations • Our Commitment to Equality, Diversity and Inclusion You can view a copy of these leaflets on our website www.severnsidehousing.co.uk/leaflets, pick up a copy from our reception at Brassey Road or call us on 0300 300 0059 to request a copy. Issue One 2016 | Pillar 5
Celebrating the completion of new homes age of the building, were no longer fit for purpose and hard to let.
David Orr is pictured with over 50 guests from the local community who attended the event, including customers, partners and the Mayor of Shrewsbury, Councillor Miles Kenny.
We are delighted that the National Housing Federation’s Chief Executive, David Orr officially opened our new homes at Rowland Court, Abbey Foregate.
rent, shared ownership and Severnside’s first outright sale homes. The revenue received from market rent and outright sale homes helps to fund more affordable housing.
There are 41 new homes at Rowland Court, for discounted and market
Formerly known as Heaths Houses, the site housed 88 bedsits which, due to the
In his opening speech, David Orr said, “Rowland Court is a great new development which has really improved the look of the area and provided high quality new homes for sale and rent. Severnside Housing should be really proud of what it has done and for being bold and imaginative in making the very best possible use of this site.”
Estate Walkabouts 2016
Walkabouts are led by your local Neighbourhood Officer, along with representatives from the Council, Police and other partner agencies. The 2016 Estate Walkabout programme can be viewed on our website along with action plans, which are drawn up following each walkabout. Visit www.severnsidehousing.co.uk/estate-walkabouts Please come along and join us for a walk around the area you live in and point out any issues or concerns you may have. Month
Date and Time
Location
May
Wed 11th 10.30am Minsterley
May
Wed 18th 10.30am Harlescott Meadows 1 The Lantern
June
Wed 15th 2pm
Ford
West View Community Centre
July
Wed 6th 2pm
Nesscliffe
Garage site at The Crescent
July
Wed 20th 10.30am Meole
The Meet Place
August
Wed 10th 10.30am Monkmoor 1
Porchfield Community Centre
August
Wed 17 10.30am Castlefields
Studio One
September
Wed 7th 10.30am Harlescott Grange 1
Kynaston Road Community Centre
September
Wed 21st 10.30am Monkmoor 2
Armdale Community Centre
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6 Pillar | Issue One 2016
Meeting Place Longleat Close Community Centre
Community Chest Fund Community Chest Fund applications are invited from any voluntary, community and recreational group in the Shropshire area whose work will directly benefit our customers and communities.
The Community Chest Fund has recently granted funding to two local groups.
Shrewsbury Food Bank The Shrewsbury Food Bank, based in Longden Coleham, was granted Community Chest Funding to provide 30 families with food parcels over the Christmas period. 15 of these families were Severnside residents. Severnside has worked with the Shrewsbury Food Bank for a number of years and often refer residents to the food bank for help. Staff also got involved by donating food items, for the food bank to distribute over the Christmas period, rather than sending each other Christmas cards. Pictured above is Paul Forsythe, Chair of Severnside’s Community Chest Fund presenting the cheque to Karen Williams and David Elkes from the Shrewsbury Food Bank.
Polish community event Community Chest Funding was also granted to a Polish Community Event organised to raise awareness of the Polish culture within the local community. Open to everyone, the event was an introduction to Poland and its culture and included traditional polish music, dancing, food and the history of Poland. The event was a huge success with over 250 people attending from across Shropshire. If you would like to know more about our Community Chest please visit www.severnsidehousing.co.uk/ community-chest or call 0300 300 0059 for further advice.
Rent and service changes
Every year we write to you to let you know what your rent increase will be from April. This year has been slightly different as the government decided that rents, for most social and affordable housing, would go down by 1%. However, please note your service charge is separate and can go up or down to reflect actual costs. Things are more complex in sheltered housing as the government decided that the rent reduction will not apply to sheltered housing customers during the next year. Therefore, sheltered housing rents have gone up by 0.9% (which is the rate of inflation (CPI) plus 1%). On top of this, Shropshire Council has removed funding for personal alarm services, previously provided by Welbeing. Therefore, from 1st April 2016 residents will have to pay for their own personal alarm service. All affected residents were sent a letter about this change in February 2016 and we have also visited all our sheltered housing schemes to discuss alternative options. If you need further advice, to help you decide which personal alarm option is best for you, please do not hesitate to contact our Customer Services Team on 0300 300 0059 or email enquiries@ severnsidehousing.co.uk Issue One 2016 | Pillar 7
Mel Pilliner from Severnside helps residents book courses at the launch event
2016 Learning Programme launch success In its sixth year, Severnside’s Learning Programme was officially launched in March at Shrewsbury Central Baptist Church.
The event attracted over 120 visitors with a staggering 169 courses booked on the day!
Open to Severnside residents, and anyone in the widercommunity, our Learning Programme offers you a great opportunity to take part in training that can help you get back into work, deal with the on-going benefit changes or just get out of the house and enjoy a new hobby. Our Learning Programme is jam-packed full of over 35 different short courses and training events to help you develop new skills or build on existing ones. Courses are broken down into five categories — Get Qualified, Get Tech Savvy, Get into Work, Get Money Smart and Get Interested.
8 Pillar | Issue One 2016
Severnside resident, Cindy Ball explains “I think the Severnside Learning Programme is fantastic. During the last five years I have taken part in a whole host of courses that have been free of charge and I plan to do more this year. It’s a great way to get out and meet interesting people, whilst learning something new. I have restricted mobility so the help Severnside offer with travel arrangements is brilliant.” If you are on Job Seekers Allowance look out for the Claimant Commitment tick that appears against courses which, subject to the agreement of your Job Centre Advisor, can count towards your weekly commitment hours.
The training courses are delivered by Severnside staff and our partner agencies including Shropshire County Training, Safer Food Group, Relate, Learn my way, Energize, Shropshire Council, British Red Cross, Shropshire RCC, Shropshire Training Ltd, Sure Start, British Red Cross, Landau, Jobchange, Riversway, Virtual College, Sainsbury’s and the Prince’s Trust. The Mayor and Mayoress of Shrewsbury, who very kindly attended the launch, are pictured above with our Interim Neighbourhoods and Communities Director, Julian Paine.
There really is something for everyone no matter what your age or ability so please take a look through our Learning Programme brochure.
You can do this by visiting the Severnside website — www. severnsidehousing.co.uk or by calling 0300 300 0059 to request a copy.
Customer Involvement — your views matter We really value our involved customers and the positive difference their views can make to the design and delivery of the services we provide.
We are currently undertaking a review of customer involvement to ensure that we maintain a strong customer voice and are fit for the future. From the review we aim to create a menu of great opportunities for customers to become engaged and influence what we do. If you would like to comment on the ways in which customers have a say please complete our online feedback form by visiting — www.severnsidehousing.co.uk/customer-involvementfeedback or by calling 0300 300 0059. Issue One 2016 | Pillar 9
Have you heard about our Employment and Money Advice Service? Our Employment and Money Advice Team, pictured above, offer help and support to customers on a range of matters, either on a oneto-one basis or through the numerous Job Clubs and Drop-in sessions they provide. The team can assist with: • maximising your income • debt advice and negotiate with creditors to reduce payments • reducing household bills
• making applications to utilities’ trust funds, e.g. Severn Trent and British Gas
• welfare benefit checks and help applying for eligible benefits • referring you to specialist agencies, such as the Citizens Advice Bureau and StepChange • getting back into work, by offering help to search and apply for jobs on line and
finding apprenticeships or volunteering opportunities.
Our friendly, professional team have extensive experience of helping people manage debt and money matters. They also understand how difficult finding work can be, so please get in touch if you think we might be able help you. You can call the team on 0300 300 0059 or email ema@severnsidehousing. co.uk
Case Study A member of the team recently helped an elderly couple increase their income by over £200 a week and was also able to assist them in applying and receiving over £6,000 of underpaid Housing Benefit, dating back to 2008. The couple were absolutely delighted and told us “We are so pleased with the excellent service provided by Severnside’s Employment and Money Advice Service. We didn’t even know the service was available to customers, until my daughter rang Severnside and we were referred to the team for help. The extra money we now receive will really help us have a better quality of life.” 10 Pillar | Issue One 2016
Gas safety checks
Severnside has a legal responsibility to carry out an annual gas inspection at every one of our homes with a gas supply. It’s really important that you let our contractor PH Jones in to do the gas service. So, if we call you to arrange a gas safety check, please make sure you are in for the appointment and remember, everyone who lets our gas contractors have first time access to their home will be entered into a monthly prize draw to win £50.
Unfortunately, if we cannot get access to your property to carry out these important gas safety checks, we will take legal action to gain entry. Please contact PH Jones on Freephone 0800 316 2104 or from a mobile 01743 719051 if you think you need a gas safety check.
Charity Status
You may recall that in a previous edition of Pillar we explained why Severnside wanted to become a registered charity and asked you to let us have your views on the proposal. Many thanks to everyone who gave us feedback. This was shared with our Board, who agreed that Severnside should apply to become a charity with effect from 1st April 2016. In our charity application to the Charity Commission we had to confirm that we had consulted with our customers and stakeholders and provide evidence of the outcome of these consultations. We also had to provide copies of consents from our funders and other documentation, including our proposed new rules. We have now received confirmation that the Charity Commission is satisfied with our application and that from 1st April 2016, Severnside will become a registered charity. As a charity, we will be given a charity registration number enabling Severnside to receive the tax relief that is available to all charities.
enquiries@severnsidehousing.co.uk
We will also be able to apply for grant funding, including making applications for Lottery monies. We are keen to bring as much money into our business as possible so that we can do more for our customers and being a charity will help us do this.
Issue One 2016 | Pillar 11
Development update The Old Meadow, Shrewsbury
Welfare reform changes continue to affect many customers, with the second benefit cap coming into effect in the autumn of 2016. The benefit cap is going to be reduced and will be set at a different level depending on whether you live in or outside London. For Shropshire, the cap will be: • £384.62 a week if you are a couple or have children • £257.69 a week if you are a single person The cap is the total amount of benefit to be paid to you and your rent payment is included within this limit. There are exemptions from the cap which can be found on the government’s website — www.gov.uk.
If you would like to get your foot on the property ladder we may have just the home for you. Severnside has 15 new, high quality two-bed apartments for shared ownership at The Old Meadow, Shrewsbury, built by Barratt David Wilson Homes. Prices start at just £42,500 for an initial 25% share of the property. Shared ownership is an affordable way for people to buy an initial share of a home (typically 25%–50% of the home’s value) and then pay a small rent on the remaining share to Severnside Housing. When finances allow, you can staircase in increments, until you reach the maximum purchase allowed, which is 100% for these homes. If you are interested in purchasing one of these shared ownership apartments please contact local estate agents, Monks on 01743 361422, visit www.monks.co.uk or call our Customer Services Team on 0300 300 0059 to find out more.
Glebe House, Abbey Foregate
If you are concerned how this will impact on you, why not visit one of our Job Clubs or Drop-Ins. Full details can be found on page 11.
Due for completion in June 2016, we are building 27 new, beautiful two bed apartments for affordable rent.
It’s really important to be able to manage your priority outgoings including your rent.
If you are interested in renting one of these apartments you will need to apply by contacting Shropshire Homepoint on 0300 303 8595 or visiting www. shropshirehomepoint. co.uk
For further information or help please contact us on 0300 300 0059 or email enquiries@ severnsidehousing.co.uk
Preference will be given to the over 55’s and those with a medical need for a level access shower. A local connection to Shrewsbury will also be required.
However, you can register your initial interest with us on 0300 300 0059 or by emailing enquiries@severnsidehousing. co.uk 12 Pillar | Issue One 2016
Complaints 2015–16 year end report Severnside encourages customers to compliment good service or to complain if this is not the case, as we use every complaint as an opportunity for us to improve our services. During 2015–16, 59 customers contacted us to make a complaint, which was four more than in the previous year. Of the 59 complaints received, 24 customers contacted us due to a problem with repairs and maintenance, which is considerably lower than last year. The next highest complaint category was communication. These complaints have been across all departments and mostly relate to customers feeling frustrated by not being updated on what is happening with something they have reported to us. Severnside is committed to giving first class customer service and we have provided customer services training to our staff over the last few months and will continue to do so.
Some of the changes Severnside has made as a result of the complaints received during 2015–16 are: Complaint that the specification of a new kitchen was not what the customer expected.
We have amended the paperwork, including an improved checklist, to ensure customers fully understand what works will be carried out before they are started.
Complaint about failure of PH Jones to fix heating system and damage to decoration due to constant leak not being fixed. Engineer failing to attend when appointments booked.
PH Jones were advised to follow a repairs ‘no access process’ and not assume a resident will be available for a service appointment.
Complaint about poor workmanship. A customer was upset after a bath was repaired and subsequently leaked.
After investigation the bath was sealed and the leak was due to a shower over spilling onto the floor.
Complaint about a garage rent payment being taken incorrectly and misinformation being given.
Training was given to staff to ensure that they are able to raise direct debits correctly and to identify if further training is required.
Niggles The Customer Services Team has been capturing information about ‘niggles’ – expressions of customer dissatisfaction which are not formal complaints. During 2015–16, the team collected 218 niggles which covered many areas. For example, staff not arriving on time, customers not receiving a call back, and generally poor communication. One trend was noticed in relation to a system issue regarding direct debits, which has been reviewed and the issue resolved. The majority of these niggles were resolved on the day, or very soon after, and two led to formal complaints being made. If you would like to make a complaint, give a compliment, or provide us with any other feedback, please contact us on 0300 300 0059, email enquiries@severnsidehousing.co.uk or write to Complaints, Severnside Housing, Brassey Road, Old Potts Way, Shrewsbury SY3 7FA. Issue One 2016 | Pillar 13
Justice Corner Fly-tipping can be a real nuisance and cause frustration for residents, Severnside and our partner agencies. It is extremely costly for Severnside and Shropshire Council to go and pick up items that have been fly-tipped. It also makes communities look untidy. For this reason, we have been working very closely with Shropshire Council and West Mercia Police to combat those who don’t correctly dispose of their waste items. There have been two recent cases which have gone to court. In the first case, we found the culprit was leaving waste items, including full black bin bags, on a grass area in York Road. The culprit was fined £520 with £1,000 costs and £50 victim charge. In the second case, one of our residents was found guilty of fly-tipping a sofa and building waste on a grass area. They were fined £320
with £937 costs and a £32 surcharge. We also served a Notice Seeking Possession and if they tip any waste items again we will pursue the matter through the courts. Both culprits were identified through the use of CCTV. Severnside also has a Neighbourhood Warden who regularly clears areas of waste items. The Warden is fully trained in investigating dumped waste so please dispose of your waste appropriately. It is also a breach of your tenancy conditions to not dispose of your rubbish correctly. In partnership with the Police, the first Criminal Behaviour Order has been obtained. This is an Order that prohibits an offender from doing specific things and may require them to take part in rehabilitation. The Order is designed to stop someone consistently causing criminal behaviour that
Love shouldn’t hurt...
they have previously been convicted for. The Order was obtained on an individual in the Old Heath area who was making threats, carrying offensive weapons and acting in a disorderly manner. The individual has since left the area and we understand they are now acting positively which is a great outcome. If you experience antisocial behaviour, or know someone who has, please don’t hesitate to call any of the agencies listed below: Severnside Housing on 0300 300 0059 or 01743 285000 Shropshire Council’s ASB reporting line on 0345 678 9020 Crimestoppers on 0800 555 111 West Mercia Police on 101 or 0300 3333000
If you, or anyone you know, is suffering from domestic abuse, we can help.
Call 01743 285123
for confidential help and support (Available during normal office opening hours)
14 Pillar | Issue One 2016
Senate News
We are delighted to announce the launch of the Resident Senate Value for Money Suggestion Scheme. If you have you got a great idea that could improve value for money at Severnside, please let us know and you could win a £25 award! You can also suggest how any savings can be used to directly benefit you and your local community.
What could I suggest? You could ask that we cut the grass less frequently on your estate and use the money saved to provide a new community facility. There is just one golden rule – the saving must outweigh the spending. To find out more, please pick up a copy of our Value for Money leaflet and postcard from our Brassey Road reception or call us on 0300 300 0059 to request a copy.
WIN £25
Kids competition
If you are aged 15 and under you can enter our kids competition for a chance to win a £25 shopping voucher. All you need to do is answer a question about this edition of Pillar and fill in your details below. You can also enter online at www.severnsidehousing. co.uk/Pillar Closing date for entries is Friday 10th June 2016. Congratulations to Cameron Nicoll who won the kids competition in the last edition of Pillar.
Kids competition What month was Severnside’s Learning Programme 2016 launched?
Staff pedometer challenge
As part of Severnside’s Health Month a pedometer health challenge was organised. Staff were placed into teams and used pedometers to track their steps for a month. The winning team walked an amazing average of 522,890 steps each during the month and all those who took part collectively walked over 7,000 miles! Staff paid an entry fee to take part and raised over £100 which will be donated to local charity Severn Hospice. Every year, Severn Hospice care for thousands of people across Shropshire and Mid Wales, either in their own home or their hospices in Telford and Shrewsbury.
Answer
Name Age Address
Postcode Telephone Send postal entries to: Pillar Competitions, Severnside Housing, Brassey Road, Old Potts Way, Shrewsbury, SY3 7FA Issue Issue One One 2016 2016 || Pillar Pillar 1515
Wordsearch
Find the ten words to be in with a chance to win a £25 shopping voucher.
WIN £25
Please send us your entry by 10th June 2016. The first correct entry drawn will win the prize. Please send to: Pillar Competitions, Severnside Housing, Brassey Road, Old Potts Way, Shrewsbury, SY3 7FA
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Useful Contact Numbers
Customer Services: 0300 300 0059/01743 285000 Out of Hours Repairs: 01743 360945 WELbeing: 01323 644422 ASB reporting line: 0345 6789020 Domestic Abuse Helpline: 01743 285123 PH Jones (Gas Servicing): 0800 316 2104 or 01743 719051 (from mobile) AW Electrical: 01743 247850 or Out of Hours: 07870 238006 Severnside Housing provides a telephone interpreting service for more than 150 languages and can provide this document in a range of formats.
Congratulations to Mrs Page who won the wordsearch competition in the last edition of Pillar.
Are you looking for a garage to safely store your car or vehicle in? We have some great garages available for rent in Bomere Heath, Nesscliffe, Harlescott and locations across Shrewsbury starting from only £8.41 per week. To find out more call our Customer Services Centre on 0300 300 0059 or email enquiries@ severnsidehousing.co.uk
Jesli potrzebna jest jakakolwiek pomoc w zrozumieniu niniejszego dokumentu, lub potrzebne jest tumaczenie na inny jezyk, prosze o telefon na numer 0300 300 0059.
16 Pillar Printed | Issueon One 2016 paper from sustainable forests with FSC mixed source credit.
The document is available in
Registered Charity Number 1166317