Pillar — Autumn 2015 by Housing Plus Group

Pillar A newsletter for Severnside residents

Autumn 2015

Equality Award Presentation — page 3

Children’s Tile Painting — page 5

Belle Vue Healthy You — page 13

What’s Inside 3

Equality and Diversity at Severnside’s Core

Healthy Shropshire

6 Welfare Reform Update 8

Annual Gardening Competition Results

Residents’ Recipes for Success

Kids Competition

16 Adults Wordsearch Competition Contact Us Write to us: Severnside Housing Brassey Road, Old Potts Way Shrewsbury SY3 7FA

Ring Us: 0300 300 0059 or 01743 285000

Email us: enquiries@ severnsidehousing.co.uk

Visit our website: www.severnsidehousing.co.uk

Severnside Housing @SevernsideHA Severnside Housing 2 Pillar | Season 2015

Running for charity Two members of staff recently made us very proud by running the Shrewsbury half marathon and raising money for two great local charities. Martin Sadler, from our Financial Inclusion Team, is pictured above presenting a cheque for £280 to David Elkes and Karen Williams from the Shrewsbury Food Bank. Martin explained to us that he chose to run for the Shrewsbury Food Bank because of the great support they give local people, in real need. He was also aware that the Food Bank had helped a number of residents, who the Financial Inclusion Service Team had supported, when

there had been a delay in their benefit payments. Paul Cartright, pictured below, is one of our Asset Surveyors. He raised £148.50 for Severn Hospice which is a charity close to his heart. Not only did he work on the construction of the hospice, but his father was a regular volunteer when the hospice first opened. Paul also knows a number of families who have received specialist care and support from the hospice.

Community Chest Fund Community Chest Funding applications are invited from any voluntary, community and recreational group working in the Shropshire area whose work will directly benefit our residents and communities. The Community Chest recently granted funding to Shrewsbury Baptist Church. They received a donation of

£200 towards their ‘Senior Moments’ trip to Llangollen and ride on the steam railway. Senior Moments provides ‘a holiday at home’ for senior residents, aged 55 or over, enabling them to meet new people and take part in activities and days out.

Equality and diversity at the core of Severnside’s DNA

Sue Groom, Neighbourhood Clifton Robinson, Chief We are absolutely delighted Executive of the Housing and Community Services to have been presented Director at Severnside, Diversity Network (HDN) said with a Diversity Network added “We are extremely “I am delighted to present Accreditation (DNA) from the proud that Severnside’s Housing Diversity Network; an Severnside Housing with the DNA Award. commitment to equality and accreditation that recognises diversity has been the great work recognised with Severnside is doing “We are extremely proud that to ensure equality Severnside’s commitment to equality such a prominent award. Equality and diversity is at and diversity has been recognised and diversity is at the very heart of our the very core of our organisation. with such a prominent award.” everyday working The accreditation practices and the looked in detail at our policies From our assessment DNA Award demonstrates Severnside Housing has a and processes for treating this.” our customers and staff fairly, clear commitment to equality based on the requirements of the Equality Act 2010 and Human Rights Guidance.

It also considers opportunities to address any inequalities and support vulnerable groups through robust business strategies.

and diversity throughout their business documentation and are using the work with HDN to strengthen and deepen their equality work and to gather evidence for setting their objectives for their new Equality Strategy in 2015.”

Sue Groom is pictured above with Sue Dell, Community Development Manager, receiving our award from Clifton Robinson, Chief Executive of the Housing Diversity Network.

Pillar | Autumn 2015 3

Helping you to achieve and maintain a healthy weight Would you like support to lose weight? Perhaps you have tried in the past but put weight back on. Or perhaps you’ve been advised by your GP that your health would be improved by losing some weight? In order to lose weight, it’s necessary to make some changes to your lifestyle which can sometimes be difficult. Help2Slim is a free local service which helps people, aged 16 years and above, to make small achievable changes to help them lose weight and keep it off. A trained Help2Slim advisor will support you over a six month period to set realistic dietary and physical activity goals that work for you.

Help2Slim is available at a number of places locally, including GP surgeries and community venues. A list of these can be found within the ‘Weight Management’ section of the Healthy Shropshire website at: www. healthyshropshire.co.uk/ topics/weight-management/ services/local-services The Healthy Shropshire website also provides lots of information about improving your health by making positive changes to your lifestyle and services that can help support you to do this. Help2Slim is one of a number of lifestyle support services offered by Help2Change and is available either via your GP, by contacting Help2Change on 0345 678 9025 or

emailing information@ help2changeshropshire.nhs. uk To help keep fit and healthy you could also book yourself onto one of our Learning Programme Courses. We have Walking for Health, Taking Charge of your Life and Food for Thought, to name but a few! You can take a look through the Learning Programme brochure on our website www. severnsidehousing.co.uk or contact our Community Development Team for a copy on 0300 300 0059 or email community@ severnsidehousing.co.uk

Gas Safety Checks Severnside has a legal responsibility to carry out an annual gas inspection at every one of our homes with a gas supply. It’s really important that you let our contractor, PH Jones, in to do the gas service. So, if we call you to arrange a gas safety check, please make sure you are in for the

appointment, and remember, everyone who lets our gas contractors have first time access to their home will be entered into a monthly prize draw to win £50.

safety checks, we will take legal action to gain entry.

Unfortunately, if we cannot get access to your property to carry out these important gas

Please let us carry out a gas safety check in your home — it could save your life!

Monday and Tuesday Wednesday

New Opening Times for Meole Brace 4 Pillar | Autumn 2015

Thursday Friday Saturday

Please contact PH Jones on Freephone 0800 316 2104 or from a mobile 01743 719051 if you think you need a gas safety check.

10am to 4pm 9am to 4pm 9.30am to 4.30pm 9am to 4.30pm 10am to 2pm

Children’s painting reaches new heights at Column Nursery School

Children attending the Column Nursery in Bell Lane, Shrewsbury were so enthralled with the daily developments at our building site, next door, that a unique way for them to get involved was thought up by our contractors, SJ Roberts. Dylan Parker, Site Manager for SJ Roberts Construction explained that the children had been coming to the site fence, adjoining their nursery, to watch them work and wave hello, so they tried to think of a way they could get involved. They came up with the idea that the children might like to paint some roof slates. The idea was discussed with Nursery Manager, Kay Rogers, who thought it was an excellent opportunity for the children to be involved, especially as they had been fascinated watching the JCBs and cranes at work through the windows.

Fifteen roof slates, along with child friendly paint, were supplied to the nursery for the children to get creative with and will be used on the roofs of the new houses. Kay talked with the children and explained how houses are built, what roof slates are and how they protect houses from the weather.

LGBT Community Event

Severnside recently hosted a lesbian, gay, bisexual and transgender (LGBT) event at the Central in Shrewsbury to provide information on support and services available for the LGBT Community in Shropshire. It also included a photographic exhibition of Marco Cerrone, a well-known local photographer. This is the first time Severnside has held an event of this type and it proved extremely successful. The event raffle, in aid of the Terrence Higgins Trust, raised £70. Prizes were donated from Severnside and other local businesses including Theatre Severn, Rainbow Film Festival, Two Fat Rascals Café and Hair and Beauty by Mr David.

The children thoroughly enjoyed painting the slates with their own unique designs and are really excited about seeing them being taken up to the roofs. Sepp Sargeant, our Head of Development, hopes the project will inspire some of the children to get involved in the building trade when they grow up! Sepp is pictured above with Dylan Parker from SJ Roberts and Lucas Shaw from the nursery.

Lotte Hakeman, from the Terrence Higgins Trust, can be seen above receiving the cheque for £70 from Paul Craig, our Supported Housing Officer, when she came along to our offices to deliver staff training on HIV Awareness.

Pillar | Autumn 2015 5

Welfare Reform Benefits Changes set to continue! Development Update Rowland Court, Shrewsbury Due for completion in November 2015, Rowland Court in Abbey Foregate, will provide a total of 41 new homes. The development consists: • four apartments for discounted rent • six apartments and nine houses for sale on the open market • twenty apartments for market rent • two apartments for shared ownership If you are interested in purchasing a 50% share of one of the Shared Ownership properties they are being advertised through local estate agents, Monks. You can contact them on 01939 234368 or visit their website — www.monks. co.uk for further information.

Whilst a number of our residents are moving through the last round of Welfare Reform changes, more changes and welfare cuts are set to follow. These include: The Benefit Cap will be reduced to a maximum of £20,000 per year for a family living in the Shropshire area. Whilst this does not affect a huge numbers of families it will obviously cause stress for those who are subject to the reduction. Housing support will be abolished for many 18–21 year olds. There are some exceptions, particularly for young people who are unable to return home, however, they will be expected to engage in activities that will support them into employment, particularly in applying for apprenticeships. Tax credit will be reduced for families where more than two children are involved. From April 2017 people starting a family will no longer be

eligible to the Family Element of tax credits and the tax and universal child elements will be limited to only 2 children. Should you have any questions about benefit changes, our teams are available to offer as much help and guidance as possible. If you have concerns about coping with the changes please ask for a referral to our Financial Inclusion Team. Don’t forget that our Job Clubs run on a regular basis offering support to ensure you can comply with the Claimant Commitment now expected for all Job Seeker Claimants. They are free to attend and support is readily available to help you get on line. Please remember it’s important to pay your rent. When difficulties arise, please don’t ignore them, make contact with us urgently and we will support, where we can, to resolve issues with you.

Are you looking for a garage to safely store your car or vehicle in? We have some great garages available for rent in Bomere Heath, Nesscliffe, Harlescott and locations across Shrewsbury starting from only £8.09 per week. To find out more call our Customer Services Centre on 0300 300 0059 or 01743 285000 or email enquiries@severnsidehousing.co.uk

6 Pillar | Autumn 2015

Shropshire Autism Hub opportunity to socialise with Are you or a family member on the autism spectrum or live others. Refreshments are also available. with Asperger’s syndrome? If so, the Shropshire Autism Hub is a great place to get help and advice. The Hub is for people on the autism spectrum, including those with Asperger’s syndrome and carers are very welcome too!

Claire Poulson from our Community Development Team recently popped along to let visitors at The Hub know about Severnside’s Learning Programme and how they could get involved.

Why not pop along on a Thursday, from midday until 4pm, for a chat and the

The Hub has a Twitter account @shropautismhub and website

www.shropshireautismhub. moonfruit.com where you can find out lots of useful information and their latest news! Hub Venue: Louise House Roman Road, Meole Brace Shrewsbury SY3 9JN

A Safe Place to be Severnside has signed up to a Shropshire Disability Network initiative called ‘Safe Place’. Safe Places are shortterm safe places for vulnerable people who feel threatened. If a vulnerable person feels threatened, or has a crime committed against them whilst they are out in the community, they

can go to any registered Safe Place to ask for support. Vulnerable people are often victims of crime — as many as nine out of ten have had a hate crime committed against them.

who feels they are vulnerable can obtain a special help card by emailing — hatecrime@ shropshire-disability.net

Partners of the initiative advertise that they are a registered Safe Place with window stickers and anyone

Estate Walkabouts 2015 Walkabouts are led by your local Neighbourhood Officer, along with representatives from the Council, the Police and other partner agencies. The 2015 Estate Walkabout Month Date and Time

programme can be viewed on our website along with action plans which are drawn up following each walkabout. Visit www. severnsidehousing.co.uk

Please come along and join us for a walk around the area you live in and point out any issues or concerns you may have.

Location

Meeting Place

Sept

24th at 10am

Nesscliffe

The Crescent from Old A5

Oct

14th at 10.30am

Harlescott Grange 2

Greenacres Community Centre

Nov

11th at 2pm

Ditherington

The Launderette, Long Row

Nov

18th at 10.30am

Springfield

Mereside Shops

Dec

2nd at 10.30am

Bomere Heath

The Crescent Pillar | Autumn 2015 7

Mr and Mrs Cowley’s garden, Overall Winners

Residents’ gardens are blooming marvellous Our gardening competition takes place every year to recognise residents who make the very most of their outside space. The competition has always been popular and so it proved again this year with a fantastic number of entries! Last year’s overall winners, Mr & Mrs Prodger, joined this year’s judging team, along with our Chief Executive, Sarah Boden and Head of Housing, Paul Forsythe. The judging team had to make very difficult decisions, on who to choose as our 2015 winners, as all of the 8 Pillar | Autumn 2015

gardens they visited were truly glorious. Sarah said “The level of entry in this year’s Annual Gardening Competition was, as always, extremely high. It’s wonderful to meet so many residents who, like myself, love gardening and have obviously spent a huge amount of time and care making their outside space blossom.” All winners were invited to attend a special presentation lunch, to celebrate their success and view photographs of all the competition winners’ gardens.

Each category winner received a first prize of £50 and second prize of £25. The overall winners Mr & Mrs Cowley from Condover won £100 and were awarded the Gardening Competition Winner’s Trophy for a year.

We would like to say a big thank you to everyone who entered and congratulations to all the prize winners.

2015 Garden Competition Winners OVERALL WINNERS Mr and Mrs Cowley, Condover Mr Wilson, First—Small Medium

Mrs Whiteley, First—Large

CONTAINERS

SMALL MEDIUM

Second Mr Hadden Edgefield Green

Second Mr & Mrs Brooks Harlescott

Highly Commended Mr & Mrs Trafene Monkmoor Mrs Wortley Edgefield Green Mrs Jenkins Springfield

Highly Commended Mrs Bland Monkmoor Mr Puddle Monkmoor Mr Gregson Monkmoor

SHELTERED

COMMUNAL

First Mr Weatherhead Edgefield Green

First Mr & Mrs Lewis Edgefield Green Second Mr & Mrs Owen Edgefield Green

FIRST TIME

Edgefield Green, First—Communal

First Mr Mason Ford

Second Mr Beesty Reabrook Highly Commended Mrs Bromage Hanwood

CHILDREN

First Emily Bromage Hanwood Mr Mason, First—Vegetable

First Mr Wilson Coton Hill

First Edgefield Green Second Minsterley Highly Commended Cross Hill Court

LARGE

First Mrs Whiteley Meole Second Mr Edge Castlefields

VEGETABLE First Mr Mason Ford

Second Mr Casewell Ford Pillar | Autumn 2015 9

How quickly we deal with a repair depends on how serious the repair is!

We have three repair categories — Emergency, Urgent and Routine It would really help us if you could take a look at the categories listed below and note the differences between an Emergency, Urgent and Routine repair.

For all out of hours Emergency Repairs, including before 10am on a Thursday, please call our out of hours number 01743 360945.

Please be aware that if you try to report an Urgent or Routine repair when our oﬃces are closed you may be asked to call back during normal oﬃce hours*

EMERGENCY

URGENT

ROUTINE

Repairs that present a health and safety risk and/or cause real danger to people or property Time scale – attendence within 4 hours to make safe and complete within 24 hours

Repairs that cause significant inconvenience but are not a health and safety risk

Minor repairs that can be annoying but are not urgent

Time scale – within 3 working days

Time scale – 14 days

Examples include:

• Total loss of water • Flooding causing internal damage • Severe storm damage • Total loss of electricity supply • Unsafe electricity fittings • Breaches of security to outside doors and windows • Total loss of gas supply / gas leak • Blocked flue • Blocked main drains, soil pipe or sole toilet • Heating loss for elderly or vulnerable tenants, or during period 31 Oct – 1 May • Hot water loss for elderly or vulnerable tenants, or during period 31 Oct – 1 May • Failure of lift • Failure of warden alarm or call system • Fire damage • Offensive or racist graffiti

10 Pillar | Autumn 2015

• Partial loss of electric power • Major plumbing leaks or defects • Blocked drains, sinks, basins, bath, toilet • Defective cistern or overﬂow, running full bore • Heating faults or breakdown • Hot water faults or breakdown • Minor electrical faults • Roof leaks • Grafﬁti

• Adjusting internal doors • Minor plaster repairs • Replacing glazed tiles • Repairs to kitchen units • Replacing cracked sanitary ware • Tap repairs • Repairs to fences, gates and footpaths • Minor electrical repairs • Joinery repairs • Floor repairs unless dangerous

*Oﬃce Opening Hours

Monday – Wednesday 8.30am – 5pm 10am – 5pm Thursday 8.30am – 4.30pm Friday

OUT OF HOURS REPAIRS: 01743 360945

Get IT Together Severnside is working in partnership with the Shropshire Disability Network to deliver IT training. The ‘Get IT Together’ training programme provides six friendly and relaxed weekly sessions covering computer basics, keeping in touch and staying safe online and much more. Shropshire Disability Network is a registered charity wholly run and supported by volunteers. Their vision is to give disabled people and carers in Shropshire a voice.

person, is welcome to join the Shropshire Disability Network. You can find out more and join online at www. shropshire-disability.net or call 07780 852 229. The Get IT Together course is free of charge and open to any of our residents and the wider community. To book a place simply contact our Community Development Team on 0300 300 0059 or email community@ severnsidehousing.co.uk

Anyone with a disability, who cares for someone who is disabled, or is a family member of a disabled

Residents’ Recipes For Success

Mrs Gill Gilmore has kindly shared with us one of her favourite recipes.

FRUIT LOAF Ingredients

Method

• 3 cups of self-raising flour

• Place all of the dry ingredients into a mixing bowl

• ½ cup of sugar • 1 cup of fruit • 1 ½ cups of milk • 2 tablespoons of golden syrup • Pinch of salt Oven cook — electric 335 degrees, Gas 3 If you have a quick, simple and inexpensive recipe you would like to share please send it to us. If your recipe is selected to appear in the next edition of Pillar you will receive a £25 shopping gift voucher. Please send your recipe to:

WIN £25

• Heat the milk and syrup together and pour onto the dry ingredients • Mix well • Place in a greased oven proof tin • Bake for approximately 1 hour 10 minutes Post : Pillar, Severnside Housing, Brassey Road, Old Potts Way, Shrewsbury, SY3 7FA. Email: pillar@severnsidehousing.co.uk Please remember to include your name and contact details.

Pillar | Autumn 2015 11

Did you know that it’s Electrical safety week 10th – 16th November 2015? We all use electricity everyday but it can be dangerous. Electricity is one of the five main causes of fires in the home, so we need to treat it with respect. By following the handy hints and tips below, you may save your life, or the lives of your family: aa Beware of overloading sockets—extension leads or cube adapters can be handy, but remember it’s still only plugged into one socket. The total amps should still be 13 amps or fewer. aa Unplug any appliances not in use—unless they are designed to be left on like your fridge or freezer, or Freeview/Sky box. aa Register new electrical products—the average success rate of an electrical product recall in the UK is just 10–20%. This means that there are potentially millions of

recalled electrical items still in UK homes. You can check if a product you own has been recalled by contacting the manufacturer or retailer of the product.

keep blowing, circuit breakers that trip for no obvious reason or lights flickering. These could be signs that there is an electrical fault—please contact AW Electrical on 01743 247850 who are part of Severnside. Shropshire Fire and Rescue Service work in partnership with us to offer free home fire safety visits across Shropshire; with the aim to keep you safe in your home.

aa Electric blankets — Trading standards would recommend replacing electric blankets if they are over 10 years old. aa Don’t leave appliances on whilst you are out or have gone to bed—like washing machines or tumble driers. aa Look out for warning signs—loose wiring, scorch marks, hot plugs and sockets, fuses that

Jointly, we want to ensure you understand fire risk in the home, how to prevent fire related incidents and also how to identify and report defects within the home, which could contribute to a fire related incident. You can request a visit by Shropshire Fire & Rescue by calling us on 0300 300 0059 or emailing enquiries@ severnsidehousing.co.uk

Residents’ Annual Review 2014–15 Enclosed with this edition of Pillar, you will have received a copy of the Residents’ Annual Review 2014–15.

We would be pleased to hear what you think of the review.

It looks at how we have performed over the last 12 months and includes information about the different ways you can get involved in the work we do in your local community.

Email your views to pillar@ severnsidehousing.co.uk

12 Pillar | Autumn 2015

Call the Marketing Team: 0300 300 0059

Text: 07779 156156 — starting your text with RAR Feedback.

Resident to Ground Control! Severnside is passionate about providing residents with opportunities to help them gain employment, work experience and further education and training. Through a Job Centre initiative we are delighted to have been able to help resident, Simon Whiting, gain work experience with our grounds maintenance contractors, Ground Control. Simon initially joined Ground Control for eight weeks work experience. This proved extremely successful for

all involved and resulted in Simon securing a six month temporary contract with them. Simon told us “I am extremely grateful for the opportunity to work for both Ground Control and Severnside. I am really enjoying working with both companies and have gained a lot of experience and skills since I started. I enjoy interacting with tenants and get a great sense of accomplishment after finishing each job. My colleagues have been really helpful and are great people to work with.”

Simon’s Line Manager at Ground Control, Dave McLeod added “Since Simon started working with us at Ground Control he has been a great asset to the team. He fitted in well during his work experience, and has carried it on through the last few months in his temporary position with us. Simon has taken in all information given to him, and everything that has been shown to him, and put it all into making a great colleague to work with.”

Promoting a Healthy You! We recently held a ‘Healthy You’ Event at Belle Vue Youth Club to promote healthy bodies and minds. Advice was available on healthy eating, basic fitness and how to deal with stress.

Yoga class

Severnside staff with An

gela and Jifer Evans

The event was a great success with residents enjoying taking part in a Yoga class delivered by tutor Susan Tomlinson and fresh fruit smoothie making with our Neighbourhood Officer, Elliott Davies and Floating Support Worker Julie Wilde. Mind, Help2Change, Citizens Advice Shropshire and our Financial Inclusion Team were all on hand to provide opportunities for residents to access support services and discuss financial issues, as well as help to get back into work and training. Pillar | Autumn 2015 13

Senate News from member Dawn WOW! The Resident Senate have been so busy over the last few months: Two Senate members attended a conference in Blackpool to link up with tenants from other housing associations. Areas covered included Universal Credit, regenerating and reviving communities and many other very informative subjects. A Resident Inspector and Senate member attended a conference at Edgbaston, Birmingham, which was aimed at Midland housing associations and was a great opportunity to link up with other tenants. Lots of information was gained on engaging young people, how to work with tenants and create green spaces. The Resident Senate always like to be at the centre of reviewing all policies, strategies and procedures. Over the last few months we have been asked to review two very important policies

— Older Persons’ Strategy and Equality, Diversity and Inclusion. These were looked at very carefully to check that they included everything that tenants expect. It was agreed that they were both fit for purpose and a green paper was sent to the Board supporting these strategies. Senate member, Debbie McBride, has been working closely with the Community Development Team to promote Digital Inclusion to help residents understand the internet and how to use it. Free drop-in sessions take place at the Two Fat Rascals Café in Riverside Shopping Mall in Shrewsbury on a Monday morning 10am– 12noon. We are currently researching what our next scrutiny project should be and in what area of the business. If you have any suggestions please get in touch as we are keen to hear your ideas and views.

The Resident Senate works because our members are all tenants who want to give other tenants a voice. If you would like to know more about the work of the Resident Senate, please get in touch on 01743 285035 or email senate@ severnsidehousing.co.uk

Join us at our first ‘Get Involved’ Coffee Morning at The Two Fat Rascals Café, Riverside Shopping Mall, Shrewsbury Tuesday 29th September 2015 10am–midday All welcome Refreshments will be provided

50th Anniversary Celebrations Allan Wear, who works as a Facilities Caretaker at Severnside recently completed 50 years’ service. Allan started his career at Shrewsbury Council, in August 1965, as an Apprentice plumber at the tender age of 15. When Council housing stock came across to Severnside Housing in 2001, as part of the Local Authority voluntary stock transfer, Allan joined us too!

Allan is an extremely well-known and respected member of staff and over the years has helped many tenants. He is pictured here with our Chief Executive, Sarah Boden, during a special celebration lunch. 14 Pillar | Autumn 2015

Justice Corner In Justice Corner we highlight some of the excellent work that we, along with our partner agencies, do to reduce crime and tackle antisocial behaviour in the local community. A recent case, taken to Court by Severnside, resulted in the Judge granting a Postponed Possession Order, as agreed between the parties. The case was taken to Court because of serious incidents of nuisance and annoyance that had been experienced by the local community. The perpetrator of the anti-social behaviour was vulnerable. The postponement of the Order allowed the perpetrator and Social Services the required time to find accommodation that was more suitable for the perpetrator’s needs, whilst also ensuring that the perpetrator would only remain at the property for a very limited period of time. The outcome was achieved because of the information about incidents of anti-social behaviour supplied by local

residents, local organisations and West Mercia Police. The Judge found, on this evidence, that it was reasonable to make an Order for possession of the property and granted it on the agreed terms of postponement of the eviction date. Some of the incidents confided by local residents were highly sensitive and distressing. Severnside appreciate and would like to thank them for sharing their information and completing diary sheets, which undoubtedly enabled Severnside to achieve this outcome in Court. Anti-social behaviour is not acceptable by anyone. If you experience anti-social behaviour, whether you believe the perpetrator is vulnerable or not, please let us know so that we can help.

If you experience anti-social behaviour, or know someone who has, please don’t hesitate to call any of the appropriate agencies listed below:

Severnside Housing on 0300 300 0059 or 01743 285000 Shropshire Council’s ASB reporting line on 0345 678 9020 Crimestoppers on 0800 555 111

West Mercia Police on 101 or 0300 333 3000

WIN £25

Kids Competition

If you are aged 15 and under you can enter our Kids Competition for a chance to win a £25 shopping voucher. All you need to do is answer a question about this edition of Pillar and fill in your details below. Please send your entry to us by Friday 23rd October 2015. You can also enter online at www.severnsidehousing. co.uk/Pillar Congratulations to Josh Harding who won the Kids Competition in the last edition of Pillar.

Kids Competition How much did Martin raise for the Shrewsbury Food Bank by running the Shrewsbury Half Marathon? Answer:

_____

Name Age Address

Postcode Telephone Send your entries to: Pillar Competitions, Severnside Housing, Brassey Road, Old Potts Way, Shrewsbury, SY3 7FA

Pillar | Autumn 2015 15

Wordsearch

Find the ten words to be in with a chance to win a £25 shopping voucher.

WIN £25

Send us your entries by Friday 23rd October 2015. The first correct entry drawn will win the prize. Please send to: Pillar Competitions, Severnside Housing, Brassey Road, Old Potts Way, Shrewsbury, SY3 7FA

Name Address

Postcode Telephone

Out of Hours Repairs: 01743 360945 WELbeing: 01323 644422 ASB reporting line: 0345 6789020 PH Jones (Gas Servicing): 0800 316 2104 or 01743 719051 (from Mobile) AW Electrical: 01743 247850 or Out of Hours: 07870 238006

Find these 10 words: Falling Leaves

Harvest

Halloween

Pumpkin

Acorns

Frost

Useful Contact Numbers Customer Services: 0300 300 0059/01743 285000

Back to School Bonfire Apples Chilly

Congratulations to Christine Steele who won the wordsearch competition in the last edition of Pillar.

Severnside Housing provides a telephone interpreting service for more than 150 languages and can provide this document in a range of formats Jesli potrzebna jest jakakolwiek pomoc w zrozumieniu niniejszego dokumentu, lub potrzebne jest tumaczenie na inny jezyk, prosze o telefon na numer 0300 300 0059.

The document is available in

Os hoffech gael cymorth i ddeall y ddogfen yma, neu os hoffech gael ei chyﬁ eithu i iaith arall, ffoniwch 0300 300 0059.

Printed on paper from sustainable forests with FSC mixed source credit.