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My Severnside
Register for our new online service today!
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Why not sign up to do more online? It’s easy, secure and available 24/7
Have you checked-out My Severnside yet? This new online service makes it really quick and easy to pay your rent securely, check your current balance or view previous payments at a time that is convenient for you!
To join the large number of customers who have already registered and are benefiting from using this exciting new service, simply visit www. severnsidehousing.co.uk and click on the My Severnside link at the top right hand corner of the website homepage.
It’s really easy and straightforward to register — all you need is:
• A valid email address
• Your name and date of birth
• Your tenancy reference number, which can be found on your rent letter.
This new online service was developed in partnership with our customers and we would like to say a big “thank you” to everyone who helped design My Severnside. As you might remember, we mentioned that we would be trialling online rent payments in this year’s rent review letter and in the last edition of this magazine. We asked you to get in touch if you would like to be part of that trial.
Almost 200 customers contacted us and they have helped to ensure that My Severnside is easy to use. Members of our customer panel were also closely involved from day one, giving feedback at every stage from the initial design to rigorously testing the online service before it went live in July.
What do YOU think?
We’d love to hear what you think of My Severnside. Once registered, if you take a look at your rent statement page you will find a link where you can give feedback and suggest other services you would like to be able to access online.
