SHANGHAI JUNGLE REPORT
Hotel Borobudur Jakarta
Prepared by: Shanghai Jungle LTD. 27 October 2016
Dear Sir or Madam, it is a pleasure to present you with our report. During the last 4 years our company has developed considerable expertise in marketing to China’s new generation of outbound tourists. We have learned this trade working with national and regional tourism promotion organizations, cities, museums, hotels, airports and shops - developing hands-on solutions within limited budgets. The fact that that we have worked with many types of clients in many countries - who have all demand value for money - has been instrumental in our understanding of their needs - and of how to actually reach and engage the Chinese travelers. The following report consists of structured description of current listings on the major Chinese booking and travel websites. I believe this report will be a valuable addition to your hotel’s strategy planning. Please feel free to contact me by email at rose@shanghaijungle.com for any questions and clarifications. Sincerely, Rose Chi Senior Brand & Project Manager Shanghai Jungle LTD.
“We help Chinese travel beyond expectations”
Company Address: Phone: Email: Skype:
Changning Lu 1277, Building 2, Unit 302, 200042 Shanghai, China 中国上海市长宁区1277长宁路2号楼302室 +86 (21) 6240 0301 info@ShanghaiJungle.com schultz-co
Alexander SCHULTZ Founder and CEO Email: alexander@shanghaijungle.com Phone: +86 150 2187 2708 Background & history Shanghai Jungle is a fully China-focused marketing agency. The agency was established in 2012 and is based in Shanghai. Our staff is a mix of Chinese and Westerners from such diverse places as Germany, Italy, France, the Czech Republic, Israel, Norway and Denmark. During the past 4 years we have built a solid portfolio of more than 100 regular clients including government organizations and municipalities, museums and attractions, hotels and restaurants, and companies in both B2B and B2C - including our VVIP customer The Royal Danish Monarchy. Our strength is our ability to deliver high quality marketing solutions for China at very reasonable cost. We believe this is only possible due to our strong mix of Chinese staff (who truly understands the Chinese market and target groups) and Western staff (who truly understands the needs and requirements of our customers). During the past 3 years we have invested considerable resources in building our expertise in the tourism and travel industry and to better our understanding of the Chinese FITs. Shanghai Jungle distinguishes itself from its competitors by combination of being: § China based: We live, breathe and work in China. Our Chinese staff are constantly up to date with the latest developments in marketing, social media, trends etc. Nothing we do is staid or based on ‘yesterday’s truths’. § European owned: We understand our non-Chinese customers and are able to transmit their wishes and unique selling points to our Chinese staff - and to the Chinese target groups. Both are key: If the Chinese staff responsible for executing the marketing for Geneva don’t understand the city’s uniqueness 100% they simple will not be able to relay it to the Chinese tourists. § Western quality: We do not compromise on our 5 core values: 1) Ownership: We always do for a customer what we would also do if the brand was our own.; 2) Impact: We only work with clients where we can truly add value; 3) Relationships: We invest ourselves in our clients' success and aim for long-term relationships; 4) Commitment: We believe entrepreneurial spirit is a prerequisite for success in China; and 5) Honesty: The foundation for everything else. Over the past 3 years we have developed solutions tailor-made to European cities, museums, hotels, restaurants and shops. In other words: We do not try to adapt ‘general’ solutions to our customers in the tourism industry - everything is made for the best solution - and then adapted by tailors for the perfect fit.
“We help Chinese travel beyond expectations”
References We are happy to provide as many references as you may need. A representative sample includes: Mr. Niels Hoejberg, CEO of Aarhus Municipality (Denmark) Email: nh@aarhus.dk Cell phone: +45 21510100 Mr. Eli Nahmias, Director of Incoming Tourism & International Relations, Jerusalem City (Israel) Email: eli@jda.gov.il Cell phone: +972-53-7769785 Mr. Jorgen Christensen, CEO of Small Danish Hotels (Denmark) Email: jc@smalldanishhotels.dk Cell phone: +45 2167 4455 Mr. Sallah Faqeer, Head of Marketing, Visit Petra (Jordan) Email: sallah.faqeer@pra.gov.jo Cell phone: +962 772349885 Mr. Flemming Bruhn, Director, Visit Denmark (Denmark) Email: fb@visitdenmark.com Cell phone: +45 40418515 Ms. Marta Fusi, CEO of Stupinigi Palace (Italy) Email: m.fusi@ordinemauriziano.it Tel.: +39 011 6200611
“We help Chinese travel beyond expectations”
QYER HOTEL’S RATING
Picture quality Hotel introduction quality
Directions quality Reviews
Qyer is a Chinese budget travel focused online platform which provides various travel-related services including air ticket booking, hotel reservation and visa arrangements.
Directly link to Booking.com when you click the hotel name on Qyer website
“We help Chinese travel beyond expectations”
CTRIP HOTEL’S RATING
Picture quality Hotel introduction quality
Directions quality Reviews
Ctrip is a leading provider of travel services including accommodation reservation, transportation ticketing, packaged tours and corporate travel management.
Rating No. of Pictures
95
Picture Quality
Professional and clear
Hotel Introduction Quality
Good Chinese translation with detailed hotel introduction
Hotel Facilities
Free newspaper at lobby; Chinese restaurant; Non-smoking hotel; Gift Gallery; Central Air Conditioning; Non-Smoking Floors; Bar; Elevator; Cafe; Shop; Restaurant; Hair Salon; Spa; Lobby Bar; Japanese Restaurant; ATM; CCTV; Safe at Front Desk
Hotel Service
Conference Room; Fax/Photo Copy; Dry Cleaning; Concierge; Car Rental; Kids Club; Wedding Service; Multi-language speaking staff; Credit Card; Bellman Service; Fast check-in & check-out; 24hrs Front Desk Service; Airport Pick-up; Morning Call; Laundry Service; Trips & Ticketing; Money Change; Business Center; Room Service; Florist; Medical Room; Baggage Storage; Car Arrangement; 24hrs Lobby Manager
“We help Chinese travel beyond expectations”
Unavailable
WiFi
Yes and it is complimentary
Kid Policy/extra bed
0-5yrs: free of charge but excludes breakfast 6-12yrs: IDR125000.00/kid needed and excludes breakfast
Pet Policy
Not Allowed
Cancellation Status
Non-refundable
Booking Method
Via agents/Booking.com/Ctrip
Available Card Types
Visa Card/American Express/Diners Club/JCB/MasterCard
How to get to the hotel? (eg, distance between airport/train station/closest metro to the hotel and transportation)
It's 36kms away from the airport and it will take about 50mins with no traffic jam. But no information for nearby train station/metro station.
Land Marks/Hot Tourists' Spots (with distance)
Independent Square: 1km Indonesian National Museum: 1.6km Masjid Istiqlal: 0.5km The National Monument: 1km Pasar Senen Market: 0.8km Pondok Laguna Restaurant: 1.5km Dapur Babah Elite Restaurant: 0.6km Beautika Restoran Restaurant: 2km Bubur Kwang Tung Restaurant: 1.4km
Reviews
Chinese Speaking Staff
Score
4.6/5
No. of review
115
Availability of Chinese reviews in Chinese
Yes (all are Chinese customers)
Non-Chines e reviews in Chinese?
There is no non-Chinese review.
Percentage of Positive Review
96%
What are the problems that mentioned in those negative reviews?
*Hotel is old itself and so are the facilities. hygiene level & bad maintenance. sheets and pillow cases. *WiFi connection is not stable. *No Chinese restaurants or shopping malls around.
Others (special booking info, etc.)
Recommendations *Add more details to hotel facilities and services *Add how to get to the hotel from nearby train/metro station
“We help Chinese travel beyond expectations�
*Bad *Dirty bed
BOOKING.COM HOTEL’S RATING
Picture quality Hotel introduction quality
Directions quality Reviews
Booking.com is a leading worldwide online accommodation booking website.
Rating No. of Pictures
27
Picture Quality
professional and clear but too little
Hotel Introduction Quality
Good Chinese translation with detailed hotel introduction includes number of hotel rooms and also the hotel surroundings.
Hotel Facilities
Slippers, Bathroom, Toilet, Free toiletries, Bathrobe, Hairdryer; Sitting Area, Desk; Babysitting/Child Services; Flat-screen TV, Satellite channels, Telephone; Daily Housekeeping, Suit Press, Ironing Service, Dry Cleaning, Laundry; City view, Pool view, Garden view; Bar, Restaurant, Mini Bar; Fax/Photocopying, Business Center, Meeting/Banquet Facilities; All-year- around Outdoor Pool; Complimentary WiFi; Clothes rack; Airport Shuttle - surcharge, Air Conditioning, Shops - on site, Wake-up service, Car Rental, Carpeted, Souvenir/Gift Shop, Safe, Elevator, VIP Room Facilities, Hair/Beauty Salon, Facilities for Disabled Guests, Airport, Shuttle, Non-smoking Rooms, Newspapers, Room Service; Private Check-in/Check-out, Concierge Service, ATM on site, Baggage Storage, Ticket Service, Tour Desk, Currency Exchange, Express Check-in/Check-out, 24-Hour Front Desk; Kids' Club, Nightclub/DJ, Racquetball, Karaoke, Pool, Table, Playground, Massage, Spa, Fitness Center, Sauna, Tennis Court “We help Chinese travel beyond expectations”
Unavailable
WiFi
Yes and it is complimentary
Kid Policy/extra bed
0-5yrs: free of charge 6-12yrs: IDR151250.00/kid
Pet Policy
Not Allowed
Cancellation Status
Cancellation and prepayment policies vary according to room type.
Booking Method
Directly via Booking.com
Available Card Types
Visa Card/American Express/Diners Club/JCB/MasterCard
How to get to the hotel? (eg, distance between airport/train station/closest metro to the hotel and transportation)
It is about 12.9 km from Halim Perdanakusuma Airport. Soekarno Hatta International Airport is a 30-minute drive away (not sure it’s accurate or not). Train Access: Gambir Central Station is just minutes away.
Land Marks/Hot Tourists' Spots (with distance)
Catholic Cathedral: 0.4 km ; Istiqlal Grand Mosque: 0.5 km; Gambir Train Station: 0.7 km ; National Monumen: 1 km; National Monument Park: 1 km ; National Museum of Indonesia: 1.6 km ; Sarinah: 2.1 km ;Bundaran HI: 2.9 km; Mangga Dua Square: 4.1 km ; Dunia Fantasi: 5.3 km; Grand Indonesia: 6 km ; Plaza Indonesia: 6 km; Pasar Baru: 2 km ; Mangga Dua: 4 km
Reviews
Chinese Speaking Staff
Score
8.3/10
No. of review
579
Availability of Chinese reviews in Chinese
Yes (9 Chinese reviews in total)
Non-Chines e reviews in Chinese?
Not available, those are all in their own languages
Percentage of Positive Review
96%
What are the problems that mentioned in those negative reviews?
*Hotel is old itself and so are the facilities. *Bad hygiene level & bad maintenance. *Dirty bed sheets and pillow cases. *WiFi connection is not stable. *No Chinese restaurants or shopping malls around. *Room is too small *Food in the hotel is expensive and not tasty *Mattress is uncomfortable *Traffic around is bad *Hotel is too far from the airport
Others (special booking info, etc.)
Recommendations *Add some more professional high quality pictures of the hotel *It will be a bit better to separate the hotel facilities + services category into two. “We help Chinese travel beyond expectations”
QUNAR HOTEL’S RATING
Picture quality Hotel introduction quality
Directions quality Reviews
Qunar is a popular Chinese travel platform that provides instant and thorough searches of flights, hotels, travel packages, group-buying deals and other travel-related information.
Rating No. of Pictures
113
Picture Quality
Pictures are in different sizes and also in different qualities
Hotel Introduction Quality
Good Chinese translation with detailed hotel introduction, number of hotel rooms, floors and surrounding are included.
Hotel Facilities
Disabled facilities; Outdoor Pool; Meeting Room; Gym; Air Conditioning; Hair Dryer; Non-Smoking Rooms; Business Center; Spa; Bar; Sauna; WiFi & Cable Network
Hotel Service
Airport Pick-up (surcharge); Laundry Service; Car Rental; Baggage Storage; Baby Sitter; Free Car Parking
“We help Chinese travel beyond expectations”
Not Mentioned
WiFi
Yes but it doesn’t mention whether it’s complimentary or not
Kid Policy/extra bed
It’s not mentioned on Qunar hotel home page, but it shows after you click the ‘booking’ button on some other booking agent platforms
Pet Policy
Not Allowed
Cancellation Status
It depends on the booking agent/room type
Booking Method
Via agents/Elong/Agoda
Available Card Types
It’s not mentioned
How to get to the hotel? (eg, distance between airport/train station/closest metro to the hotel and transportation)
It's 12kms away from Halim Perdanakusuma Airport. It will take about 30mins by driving to Soekarno Hatta International Airport (written in the hotel introduction). It’s also written 40.6km away from Soekarno Hatta International Airport and and it will 92mins by driving to get there on the same page (location section) 1.5km away from Gambir Train Station – 19mins by foot 3.5km away from Senen Train Station – 10mins by driving 1.9km away from Jl. Merdeka Selatan – 4mins by driving
Land Marks/Hot Tourists' Spots (with distance)
Ocean Park Bogor Presidential Palace Bogor Botanical Garden (no distance available)
Reviews
Chinese Speaking Staff
Score
4/5 (based on several booking platforms
No. of review
63 in total (9 reviews are from Qunar)
Availability of Chinese reviews in Chinese
Yes (all are Chinese customers)
Non-Chines e reviews in Chinese?
There is no non-Chinese review on Qunar
Percentage of Positive Review What are the problems that mentioned in those negative reviews?
100% (9 reviews from Qunar are all positive)
Others (special booking info, etc.)
Recommendations *All the pictures should be in the same size with high quality *Add more detailed hotel facilities and hotel service *Add Chinese speaking staff information *Add WiFi information (whether it’s free of charge or not) *Add available cards type
“We help Chinese travel beyond expectations”
ELONG HOTEL’S RATING
Picture quality Hotel introduction quality
Directions quality Reviews
Elong is a Chinese leading mobile online travel agent - offers hotels, air/train tickets and other booking.
Rating No. of Pictures
48
Picture Quality
Professional and clear Good Chinese translation with detailed hotel introduction, number of hotel rooms and surrounding are included. Check-out time: noon; Complimentary WiFi; 269inches Meeting Room; Available Connecting Rooms; Free Self Car Parking; Bar/Lounge: 4; Car Parking (surcharge); Computer Lab; Outdoor Tennis Court: 6; Café: 4; Baggage Storage; Long-term Car Parking (surcharge); Small Size Meeting Room: 30 in total; Restaurant; Indoor Tennis Court: 2; Hair Salon; Outdoor Pool; ATM; No. of Hotel Room: 695; LED TV; 24 Check-in Service; Wedding Service; Massage (in the room); Flip-flops; Free Newspaper; Several Large Size Meeting Rooms; No. of Hotel Floors: 19; Mini Bar; Babysitter (surcharge); Spa/Massage; Sauna; Tea/Coffee; Housekeeping; Robes; Telephone; Private Shower Room; Free Shampoo & Shower Gel; Dry Cleaning; Business Center; Visa Card/MasterCard/Diners Club/JCB/American Express are available; Fast Check-out Service; Turn Down Service; Free Bottled Water available in the room; Lobby Café; Restaurants: 8; Complimentary High Speed Cable Interne; No Pet Allowed; Garden; Pond Bar; Club; Kids Pool; 24hrs Room Service; Safe at Front Desk; Hair Dryer; Pool/Billiards; Tours/Tickets; Table; Elevators; Picnic Area; Multi-languages Staffs; TV Channels (surcharge); Limo Service; Gift Shop; Bathtub is unavailable; Concierge Service; Extra Bed is unavailable; Cot is unavailable; High Quality Bedding
Hotel Introduction Quality
Hotel Facilities + Service
“We help Chinese travel beyond expectations”
Not Mentioned
WiFi
Yes and it’s complimentary
Kid Policy/extra bed
0-5yrs: complimentary (extra bed is unavailable) but without breakfast Above 5yrs: it doesn’t mention
Pet Policy
Not Allowed
Cancellation Status
Non-refundable
Booking Method
Via Elong/Elong Promotion/Agoda/Booking.com
Available Card Types
Visa Card/MasterCard/Diners Club/JCB/American Express
How to get to the hotel? (eg, distance between airport/train station/closest metro to the hotel and transportation)
Halim Perdanakusuma International Airport: 11.7km Soekarno-Hatta International Airport: 20.9km Gambir Rail Station: 0.6km Jakarta Senen Station: 1.1km Jakarta Kemayoran Station: 1.5km Jakarta Jatinegara Station: 6.1km
Land Marks/Hot Tourists' Spots (with distance)
Immanuel Church: 0.5km ; Jakarta Cathedral: 0.6km Istiqlal Mosque: 0.6km ; Merdeka Square: 0.9km National Monument: 1km ; Farmer Statue: 1.1km Presidential Palace: 1.3km ; Mahabharata Monument: 1.6km Bundaran Hi: 2.7km ; Welcome Statue: 2.8km General Soedirman: 3.6km ; Proclamation Monument: 3.6km
Reviews
Chinese Speaking Staff
Score
4/5 (based on Tripadvisor)
No. of review
1019 in total (17 reviews are from Elong)
Availability of Chinese reviews in Chinese
Yes (all are Chinese customers)
Non-Chines e reviews in Chinese?
There is no non-Chinese review on Elong Website
Percentage of Positive Review
80% (based on total reviews on Tripadvisor)
What are the problems that mentioned in those negative reviews?
There is no negative reviews on Elong website
Others (special booking info, etc.)
Recommendations *Add hotel surrounding introduction *Add Chinese speaking staff information
“We help Chinese travel beyond expectations”
MAOTUYING HOTEL’S RATING
Picture quality Hotel introduction quality
Directions quality Reviews
Maotuying is the Chinese version of Tripadvisor – a travel site that offers advice from travelers and travel choices and planning features with seamless links to booking tools that check hundreds of websites to find the best hotel prices.
Rating No. of Pictures
14 – official hotel pictures 543 – from Maotuying 732 – from tourists
Picture Quality
Professional and clear
Hotel Introduction Quality
Only number of hotel room is available: 695
Hotel Facilities
Unavailable on Maotuying website
Hotel Service
Unavailable on Maotuying website
“We help Chinese travel beyond expectations”
No Information on Maotuying website
WiFi
No Information on Maotuying website
Kid Policy/extra bed
No Information on Maotuying website
Pet Policy
No Information on Maotuying website
Cancellation Status
No Information on Maotuying website
Booking Method
No Information on Maotuying website
Available Card Types
No Information on Maotuying website
How to get to the hotel? (eg, distance between airport/train station/closest metro to the hotel and transportation)
No Information on Maotuying website
Land Marks/Hot Tourists' Spots (with distance)
No Information on Maotuying website
Reviews
Chinese Speaking Staff
Score
4/5
No. of review
1019 Yes (it’s written 26 reviews are from Chinese customers but the actually only 2 reviews are from Chinese out of 26 as the rest are translated by Tripadvisor volunteers)
Availability of Chinese reviews in Chinese Non-Chines e reviews in Chinese?
Not available, those are all in their own languages
Percentage of Positive Review
100% (2 reviews from real Chinese customers are all positive)
What are the problems that mentioned in those negative reviews? Others (special booking info, etc.)
Recommendations *Detailed hotel information/description needed
“We help Chinese travel beyond expectations”
MAFENGWO HOTEL’S RATING
Picture quality Hotel introduction quality
Directions quality Reviews
Mafengwo is a leading platform in China that let people share their experience on their travels. Its main business is to bridge consumer from demand side to travel agency or hotels from the supply side.
Rating No. of Pictures
36
Picture Quality
Professional and clear
Hotel Introduction Quality
Hotel Facilities
Hotel Service
Chinese translation is good overall, despite the size of the pool is not accurate. General hotel introduction and surroundings are included. Complimentary WiFi; Free Car Parking; Airport Pick-up; Elevator; Restaurant; Baggage Storage; Free Bottled Water in the Room; Business Center; Hair Salon; Café; Bar; KTV; Fitness Center; Tennis Court; Indoor Pool; Kids Playground; Outdoor Pool; SPA; ATM; Club; Executive Floor; Non-smoking Rooms; Squash Court; Cable Internet; Fax; Disabled Access; Bowling; Balcony; Sauna; Massage; Pool/billiards; Coffee Facilities; Smoking Area; Safe in the Room; Robes; Bathtub (some other platform says it’s unavailable); Ironing Service; Mini Bar; Hair Dryer; Air Conditioning; Cable TV; Shower Room; Private Shower Room Money Change; Tours/Ticketing; Laundry; 24hrs Service; 24hrs Security; Baby Sitter; Car Parking; Room Service; Safe is available at Front Office; Car Rental; English Speaking Staff; Dry Cleaning Service; Fast Check-in
“We help Chinese travel beyond expectations”
Unavailable
WiFi
Yes and it’s complimentary
Kid Policy/extra bed
It’s not mentioned on Mafengwo hotel home page, but it shows after you click the ‘booking’ button on some other booking agent platforms.
Pet Policy
Not Mentioned
Cancellation Status
Not Mentioned
Booking Method
Via Agoda/Booking.com/Mafengwo/Hotels.com/Youyu
Available Card Types
Not Mentioned
How to get to the hotel? (eg, distance between airport/train station/closest metro to the hotel and transportation)
It's 12kms away from Halim Perdanakusuma Airport. It will take about 30mins by driving to Soekarno Hatta International Airport (written in the hotel introduction). No information about nearby train station/metro station.
Land Marks/Hot Tourists' Spots (with distance)
Merdeka Square: 1km ; Indonesia Miniature Park: 16km Istiqlal Mosque: 0.5km ; Kota Tua Jakarta: 4.3km National Museum: 1.6km ; National Monument: 1km Ancol Dreamland: 0.7km ; Chinatown: 4km Water Park: 11.1km ; Indonesian Bank Museum: 4.1km
Reviews
Chinese Speaking Staff
Score
6.4/10
No. of review
27
Availability of Chinese reviews in Chinese
Yes (all are Chinese customers)
Non-Chines e reviews in Chinese?
There is no non-Chinese review on Mafengwo
Percentage of Positive Review
52% *Hotel staff didn’t clean the room in time. *Very little options for food or shopping around the hotel. *WiFi is not free. *Bad hygiene level. *Those facilities in the room are old. *Room is not big enough. *Washroom is smelly. *Dirty bed sheet and pillow cases. *Room is not very clean, too much hair left on the carpet. *Reception staff and restaurant staffs didn’t pay enough much attention to Chinese customers. *Japanese Restaurant in the hotel is way too expensive. * WiFi connection is not stable. *The
What are the problems that mentioned in those negative reviews?
floor in the washroom is slippery. Others (special booking info, etc.)
Recommendations *Add some more pictures *Add Chinese speaking staff information *Add nearby train/metro information *Add pet information *Add cancellation information *Add available cards type “We help Chinese travel beyond expectations”
TUNIU HOTEL’S RATING
Picture quality Hotel introduction quality
Directions quality Reviews
Tuniu is one of Chinese leading travel & booking platforms and its products include cruises, hotels, visa services, admission tickets and corporate travel.
Rating No. of Pictures
60
Picture Quality
Professional and clear
Hotel Introduction Quality
Good translation with detailed hotel introduction and surroundings. Cable Internet; Meeting Room; Business Center; Café; Bar; Fitness Center; Tennis Court; Kids Playground; Outdoor Pool; SPA; Club; Massage; Pool/billiards; Shower Room
Hotel Facilities
Hotel Service
Ticketing; Laundry; Car Parking; Baby Sitter; Parking Lot; Breakfast; WiFi in the Lobby; Safe is available at Front Office; Baggage Storage; ATM; Hair Salon; Elevator; Wedding Service; Concierge
“We help Chinese travel beyond expectations”
Not Mentioned
WiFi
Yes and it’s not written whether it’s free or not
Kid Policy/extra bed
Not Mentioned
Pet Policy
Not Mentioned
Cancellation Status
Depends on the room type
Booking Method
Directly via Tuniu
Available Card Types
Not mentioned, but prepaid needed for all types of rooms
How to get to the hotel? (eg, distance between airport/train station/closest metro to the hotel and transportation)
Jakarta Airport: about 20.7km Gambir Rail Station: about 804m Stasiun Pasar Senen: about 841m Sudirman Station: about 3.5km Setasiun Jatinegara Station: about 5.9km
Land Marks/Hot Tourists' Spots (with distance)
Indonesian Ministry of Foreign Affairs: about 227m Jakarta Cathedral: about 509m Immanuel Church: about 526m Istiqlal Mosque: about 570m
Reviews
Chinese Speaking Staff
Score
4/5 (based on Tripadvisor)
No. of review
966
Availability of Chinese reviews in Chinese
Yes (only 5 reviews are available on Tuniu and all of them are in Chinese)
Non-Chines e reviews in Chinese?
There is no non-Chinese review on Tuniu None of those 5 reviews are really bad and I think those are just few reviews from Tripadvisor. That’s why it’s hard to calculate the percentage just based on 5 reviews. *Hotel building is old *The temperature of the shower water is a bit low *WiFi connection is not stable *Check-in is a bit slow
Percentage of Positive Review What are the problems that mentioned in those negative reviews?
Others (special booking info, etc.)
Recommendations *Add more detailed hotel facilities and hotel service *Add Chinese speaking staff information *Add WiFi information (whether it’s free of charge or not) *Add kid policy *Add pet information *Add available cards type “We help Chinese travel beyond expectations”
AGODA HOTEL’S RATING
Picture quality Hotel introduction quality
Directions quality Reviews
Agoda is an Online Travel Agency that offers accommodation booking services through its website and mobile app.
Rating No. of Pictures
36
Picture Quality
Professional and clear, but with different sizes
Hotel Introduction Quality
Good translation with general hotel introduction and surroundings. Internet Service: Free WiFi in the room; Free WiFi in the public area; Mobile Router is available to rent; Transportation: Car Rental; Car Parking; Airport/Hotel transfer (US$ 40); Parking Lot; Taxi Service; Leisure Entertainments: Massage; Jaccuzi; Squash Court; Garden; Fitness Center; KTV; Tours/Ticketing Service; Sauna; Outdoor Pool; SPA; Tennis Court; Club; Badminton Court; Food: 24hrs Room Service; Fridge is available in the room; Restaurants; Tea/Coffee facilities; Bar; Café; Mini Bar; Free Bottled water in the room; Restaurant (halal); Convenient Facilities/Services: Safe; Newspapers; Dry Cleaning; Money Changer; Gift Shop; Concierge Service; Daily Housekeeping; Hair Salon; Bell Boy; Shops; Smoking Area; Laundry Service; Baggage Storage; Postal Service; ATM; Kids’ Facilities: Baby Sitter; Kids Pool; Kids Playground; Family Room; Kids Club; Other Facilities/Services: 24hrs Security; 24hrs Front Desk; Elevator; Fast Checkin/Check-out Service; Disabled Access; Languages: English and Indonesian
Hotel Facilities
“We help Chinese travel beyond expectations”
Chinese Speaking Staff
Unavailable
WiFi
Yes and it’s complimentary
Kid Policy/extra bed
0-5yrs: free of charge with no extra bed 6-12yrs: IDR125000.00+/kid needed with no extra bed
Pet Policy
Not Allowed
Cancellation Status
Depends on the room type
Booking Method
Directly via Agoda
Available Card Types
Not mentioned
How to get to the hotel? (eg, distance between airport/train station/closest metro to the hotel and transportation)
Jakarta Airport: about 30mins (36kms) No information about nearby train station/metro station.
Land Marks/Hot Tourists' Spots (with distance)
Not mentioned
Score
8/10
No. of review
1678 Yes (they didn’t category the reviews by nationalities, it’s difficult to find out the total number of Chinese without going through all the reviews)
Availability of Chinese reviews in Chinese
Reviews
Non-Chines e reviews in Chinese? Percentage of Positive Review
What are the problems that mentioned in those negative reviews?
Some reviews from HK/Taiwanese/Singaporeans are in Chinese. 97% (they didn’t category the reviews by customer satisfaction, the only way to find out is to rank all the reviews from low to high and count how many negative reviews in total which are below 5 scores) *Never maintained - but most expensive *Small rooms. No bathtub *The food was poor the room was poor and the hotel staff was poor. *Front desk service can be a long wait *Housekeeping left much to be desired *Needs refurbishments /upgrade soon. Rooms are old and dark. *The staff is very impolite. *Old hotel and poor service attitude. *The toilet exploded feces into our room.
Others (special booking info, etc.)
Recommendations *All the pictures should be in the same size *It will be a bit better to separate the hotel facilities + services category into two *Add available cards type *Add land Marks/Hot Tourists' Spots information
“We help Chinese travel beyond expectations”
LVMAMA HOTEL’S RATING
Picture quality Hotel introduction quality
Directions quality Reviews
Lvmama is one of Chinese leading travel & booking platform offers tickets, Individual travel, Domestic travel, Travel abroad, Cruises, Hotels, Plane tickets, Special deals, Customized tours, Travel strategy, etc.
Directly link to Booking.com when you click the Overseas Hotel on Lvmama website.
“We help Chinese travel beyond expectations”
SHANGHAI JUNGLE We help Chinese travel beyond expectations.
CONTACT INFORMATION Changning Lu 1277, Building 2, Unit 302, 200051 Shanghai, China 中国上海市长宁区1277长宁路2号楼302室 Phone: +86 021 6240 0301 Email: info@shanghaijungle.com Skype: Schultz-co
“We help Chinese travel beyond expectations”