The Tanjung Aru Pulse - February 2023 Edition

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THE TANJUNG ARU PULSE Resort Newsletter

February 2023

Issue #4

CONTENT

EXECUTIVE OFFICE & IT

FINANCE & PROCUREMENT

MARKETING & COMMUNICATIONS

COMMERCIAL SALES & CATERING

FOOD & BEVERAGE & CULINARY

HUMAN RESOURCES & L&D

ENGINEERING & FLS

QI & ESG

SECURITY

FRONT OFFICE

HOUSEKEEPING & LAUNDRY

CHI THE SPA

RECREATIONS & HEALTH CLUB

STAR MARINA

IT System Request Form is now on Paperless!

Starting February 2023, new employees are required to use an E-form to apply for any application systems access in TAH. Manual form will be discontinued with immediate effect.

The Workflow

• The department requester raise the form HERE

• Department’s Director or Manager will approve/reject the applicant.

• System will auto send to IT Manager for final approval.

• IT will create the username and password within 3 working days.

• System account will Email to Requester.

Please use the link or the QR Code below.

* This e-Form is only accessible to user who has Shangri-La ID; Therefore he/she needs to assist to open the e-Form for the newcomer to fill

IT Home
HERE

WECHAT & ALIPAY APPS ARE READY TO BE USE IN TAH IN WELCOMING OUR CHINA GUESTS

FINANCE Home

English Sereni-Tea by the Sea!

Only available from 1 – 28 Feb 2023

Imagine indulging in tasty treats from Shangri-La The Shard London while looking out to the South China Sea as gentle ocean breeze wafts around you. Created by the chefs in London, this exquisite English High Tea menu is made for you and your favourite family or friend by Tanjung Aru’s culinary masters and is served to you at the resort’s secluded Yoga Pavilion that is usually closed to the public

Scrumptious raisin scones, egg & truffle mayonnaise sandwiches, and prawn cocktail are just a few of the mouth-watering options available on this afternoon tea menu and it is paired with premium Shangri-La tea. Space is very limited to ensure you have an exclusively unique experience that overlooks the worldfamous Sunset Bar.

Check to watch the video! Video

COMMUNICATIONS

TAH's Clownfish Discovery Centre

TAH X

ScubaZoo

Oscar-winning documentary makers Scubazoo is based in Kota Kinabalu and is one of the largest underwater production companies in the world.

TAH is showing their videos in the Clownfish Discovery Centre now!

MARKETING
Home

SIN MICE FAM

Our very first MICE FAM organized by GSO SG since the pandemic, was held on Feb 1112. 11 clients from 10 companies visited us.

AIME (Asia Pacific Incentives & Meetings Events) on Feb 13-15 Darlene, TAH Senior Sales Manager, participated on AIME in Melbourne, followed by Sales Mission in Sydney organised by GSO Sydney.

MICE business contributes about 20% of TAH's overall Rooms and Catering revenue.

But what is MICE? MICE stands for MEETINGS, INCENTIVES, CONFERENCES & EXHIBITIONS. It is business tourism at its finest, aimed at bringing together top professionals from every sector in an enhanced, tailor-made hospitality setting.

COMMERCIAL SALES CATERING
Boston Scientific's Main Plenary Session
Sandoz Offsite Management Meeting
Abbott Gala Dinner – Borneo Tropical Theme

WISHING EVERYONE HAPPY CHINESE NEW YEAR FROM F&B AND CULINARY TEAM!!

FOOD & BEVERAGE_CULINARY
FOOD & BEVERAGE_CULINARY Home

SERENI–TEABYTHESEA

FOOD & BEVERAGE_CULINARY

RAMADHAN 2023

-Get bulk offer vouchers exclusively from iShopAtSTAR.com link below:

TAHTradisiKampung2023

-To view TAH's Ramadan ebrochure, please click below link: https://bit.ly/40P6ZQ0

FOOD & BEVERAGE_CULINARY Home

ACHIEVING ON BITE JAN 23 VS FEB 23

ACHIEVING ON BITE JAN 23

ACHIEVING ON BITE FEB 23

TAH celebrated our very 1st MYmoment Day in 2023, by recognising our colleagues who have demonstrated behaviors and characters that are in line with Our Beliefs and Our Nature to achieve Our Vision, Our Purpose, and Our Business goals.

Home
HUMAN RESOURCES

Chinese New Year

Back Office Decoration Contest 2023

1st Runner UpBanquet Office

HUMAN RESOURCES

Chinese New Year Back Office Decoration Contest 2023

Winner –Nabahu Restaurant

Chinese New Year Back Office

Decoration Contest 2023

2nd Runner Up –Engineering Office

Home

Bringing Guestpedia to Life on February 8, 2023.

Introducing Guestpedia to TAH colleagues with fun games and role play. Also in the programme was the Guestpedia competition among SL hotels.

We are now ready to host our guests with the colorful joys of life and deliver memorable experiences to our guests at TAH!

Home
HUMAN RESOURCES

Spreading love through chocolate to colleagues during Valentine's day on February 14, 2023.

Creating colorful moments of joy to our colleagues.

Home
HUMAN RESOURCES

HUMAN RESOURCES

Sand-Castle Challenge

Sand-Castle Challenge on February 15, 2023

Great and fun activity to demonstrate well collaboration among the teams, never give up and compete to win!

Home

HUMAN RESOURCES

Home

HUMAN RESOURCES

Home

Learning Highlights

L&D and Colleges Meet Up

The Learning And Development Team met up with North Borneo University college and Kolej Teknikal Yayasan Sabah to discuss the potential of the resort and colleges collaborating with each other to provide internship opportunities for their students.

Learning and Development Meeting – February 2023

During the Learning and Development Meeting in February 2023, Director of Rooms, Madam Nora conducted a training session on Guestpedia and GREAT Program to all Departmental Learning Leads.

L&D Home
Kolej Teknikal Yayasan Sabah North Borneo University College

Learning Highlights

New Interns

We welcome our new intern students on January 30, 2023 and in the month of February 2023

College's Lecturer Visitation

It is norm for Lecturer or Internship Coordinator from various college make a visit to our resort to check on how their student are adapting to the work in the resort. In February, we received a visitation from UCSF College.

L&D Home

Learning Highlights

Conversational Korean Language Course

Learning the Korean language can be a great asset for our colleagues and for our resort. With the rise of international travel, many people are looking to stay in hotels that offer services in their native language. By taking a Korean language course, we will be able to provide guests with a more comfortable and welcoming experience in our journey to be the best loved hospitality group

Beginning on March 1, 2023, there will be one 2-hour session per week for a total of seven weeks of the course.

L&D Home
Department Number of participants Front Office 6 People Food & Beverage Service 6 People Kitchen 4 People Recreation/ Spa/ Marina 3 People Security 1 People Total 20 people

ENGINEERING

FACADE PAINTING PROJECT Before

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…...
Progress …... After …...
In

ENGINEERING FLS

The annual Sectional Fire Life Safety training has commenced!

Kitchen, Laundry, and Engineering departments did their respective FLS training in February.

These departments work in high-risk areas and therefore will require the training to eliminate fire hazards in their respective work environment, and fight fire should the situation arises.

Corporate Social Responsibility redefined to Environmental, Social & Governance (ESG)

Source: Time Equities Inc

Adopt A Stray Cat

In effort to provide a home for the stray cats around the resort, we now have the the "Adopt A Stray Cat" programme

Our first stray kitten from the resort was adopted by Mirna (Finance Department). Her existing cats at home were curious about the new addition. Thank you for opening your heart & home to the kitten, Mirna!

QI & ESG Home

9 years old Mohamad Zulhakeemy Ihsan Bin Md Anwar aka Kenken from Papar is diagnosed with stage 4 brain cancer – Potine Glioma.

He was recently released from Hospital Likas (Wanita Dan Kanak-kanak Sabah) after completing his 30 sessions radiotherapy. Unfortunately, he showed no signs of improvement. The hospital discharged him and he went home at home to be near to his family.

One of KenKen's wishes is to have a family vacation in a resort.

An NGO Chairlady Ms Rujilin reached out to us in a form of sponsoring a Tanjung Deluxe Suite – closest to the pool for KenKen and his siblings, all meals and sunset cruise for the family of 5. We gave them a ground floor suite so that it's more convenient for KenKen who is bound to a wheelchair.

The family stayed for 2 days, checking in on the 10th Jan.

During check-out, Kenken's parents sincerely thanked the Management and all TAH colleagues for making their family's holiday a memorable one and for making one of KenKen's wishes come true.

FRONT OFFICE Home
FRONT OFFICE
These are the 4 ladies that are the behind the scene designer of Front Office Christmas and Chinese New year Decorations.

HOUSEKEEPING

Guestroom facilities enhancement

PHASE 1 - to enhance our guestroom experience, we have upgraded hair dryers in Deluxe Suites to new powerful Dyson Hair Dryer!

We will replace hair dryers in Executive Suites during the 2nd phase.

OLD SET UP

NEW SET UP

Home

Promotion Highlighted for February

- Urutan Malaysia inspired by tradition, the first Signature massage represent Malaysian Techniques

Highly recommended

- for those who suffer from joint stiffness and muscle tension yet will feel refreshed and more energised after the massage. RM 398 for 90 minutes treatment

Retail Highlighted

- Urutan Malaysia Massage Oil Designed from Coconut oil based mixed with warming properties herbs to relax the muscle and joint, at the same time reinvigorate the body RM58.

CHI, THE SPA Home

GYM EQUIPMENT RECREATIONS & HEALTH CLUB

A green turtle comes to pay us a visit in front of our Marina

Click Video to watch!!!

Home

THE TANJUNG ARU PULSE Resort Newsletter

February 2023

Issue #4

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