Ecotourism visit by Kinabalu International School

27 April 2023

Twenty-four pupils aged 9-10 years old from Kinabalu International School (KIS) visited TAH to learn about the Resort’s ecotourism practices. QI & ESG Manager Joyce Murang conducted a presentation for the pupils, followed by a tour to the front of house and the back of house to help the children to further understand the operation and management of the Resort. The pupils also interviewed colleagues from various departments about their respective jobs and responsibilities in the Resort.

Borneo Marathon 2023

21

May 2023

49 TAH colleagues volunteered to man 10 water and refreshment stations for Sabah's biggest marathon, the Borneo Marathon 2023. Despite the event happening before sunrise, all our dedicated volunteers turned up and served drinks and snacks to the runners.

On May 19, 2023, TAH's Director of Security Balen Anthony met police officers from Tanjung Aru Police Station for discussion on crime happening along the Jalan Aru (from TAH big banner till the First Beach) especially during after Sunset. Officer in-Charge Sub. Inspector Radzmi and his team.

Own Our Success

Identifying opportunities and capitalizing through creating convenience for our guests

While waiting for their room to be ready or waiting for the time to go to the airport for their latenight flight, guests in the STAR Lounge now have the convenience of shopping for snacks and their favorite drinks in the lounge. This initiative creates an additional revenue stream for the Hotel Shop.

Obsess Over Customer Experience

Resort Orientation

To familiarize our guests with the facilities and services of the resort, the Front Office team has started a brand new programme called "Resort Orientation"!

We introduce them to the facilities with a personalized tour around our resort that starts at 10:30a.m. daily.

Meeting place is at Tanjung Main Lobby.

- One QR Code flyer in all guestrooms -

Answering all guests' questions about information about the resort's facilities and services through just one QR code.

Kaamatan Decorations in the Main Lobby

TAH is celebrating Kaamatan in a big way this year! We have a big centrepiece in the main lobby and a bazaar selling Sabah-made products along the Borneo Gallery.

Thank you, Engineering team, for the support!

New Look for The Main Lobby

Thanks to new Cushion Covers

Before Before

After After

Guest Laundry packing and presentation

MONTHLY RETAIL HIGHLIGHT:

Energize Aromatherapy Diffuser Reeds

BURST OF SUNSHINE

Bio-essential ENERGISE Uplifting aromatherapy diffuser reeds are made with pure essential oils of grapefruit, lime and ginger that continuously diffuses your space with a happy and refreshing fragrance. Inhale and enjoy the sunny exotic scent of a faraway tropical island.

Contains 100% pure, natural essential oils from Australia: grapefruit, lime, lemon, lemongrass, cypress, litsea, ginger.

BIOSSENTIALS x SHANGRI-LA MYSSPA SITE VISIT, AUDITS & SPA TRAINING

10-12 May 2023

Product knowledge & benefits i. New - Urutan Malaysia herbal massage oil ii. Review of last training, knowledge retention iii. Feel and touch – products experience

Retail Selling skills i. Review of last training, knowledge retention ii. Role Play iii. Mini test

Cute Mascots Are Back at TAH! Our mascots ready to cheer up your day

Marina

Sunset Beach Net Repaired

Marina & Landscaping staff work together regularly to fix the sea netting at the Sunset Beach to prevent jellyfish from coming into our private beach.