Amazon Alexa Use-Case In in Hospitality Sector
Technology empowers businesses, doesn't matter in which vertical they are involved. Like every sector, hospitality is also leveraging the best of technology to attract, engage and retain clients. The increasing expectations of guests have bound hoteliers to look for better options that can provide an enhanced experience to their guests. Here come voice assistants. You must hear of Alexa, Google Home, and allied devices and their use in your home. Have you thought about experiencing it in your hotel stay? The hospitality industry is planning to introduce Voice Assistants to make the stay more comfortable and pleased for boarders. As Amazon has introduced Alexa for commercial use, Amazon Alexa skill development agency can help hoteliers develop a special version of Alexa that would help hotel deal with their guest with more ease and deliver a better experience. Amazon's voice-bot will be compatible with varied Alexa devices such as Echo, Echo dot, and Echo Plus. These devices later installed in hotel rooms and enable the guest to opt better in-room services like request housekeeping or room service, control room's devices like lights, TV, thermostat, play music and many more. Alexa has the potential not just to assist guests, but also fosters efficiency in operations for the staff. Going forward, we will discuss the possible use cases of this popular voice assistant implementation in the hotel settings for the visitors and its employees. A) To Improve The Quality of Hospitality Services
Amazon Alexa skills development company can help hoteliers develop custom Alexa skills to integrate within the business software. Instaling Alexa within the hotel premise can help refine operations and services. It would allow guests to access the facilities available such as: 1. Alexa will simplify the communication between staff and the guest. Alexa skills can be built in a way that it can allow the transactions between guest and staff that make them more responsive to responsive towards services. Further, the staff can focus on in-person interaction with the guests that matter the most. 2. Alexa will be a great support to guest in a managing room environment. With speech commands, the very common convenience can be opted such as requesting room service, contacting staff, adjusting room temperature, etc. without leaving the bed. B) Speech Assistant Will Enhance Overall Experience For Guest It will be possible to provide a completely personalized experience to guests with speech solutions. You can create unique experiences in the following way: 1. Welcoming guest and greeting them will become easy, as the staff often get failed to so, personally. When the guest enters the premise, Echo with a personalized message can welcome the guests. 2. Alexa with its human life conversational interface will create a warm ambiance and services on the premise. Alexa with personalized skills can update guests about services and offers in real-time, that make the stay more delightful. . There are big names today are all ready to leverage the benefits Alexa has in store. A number of hotels, resorts, and alike businesses are investing in Alexa skills development to empower their business with voice-powered technology. They are waiting to grab the innovative technology and wow their guests. Here are the popular and leading chains of hotels and resorts who have invested in speech technology: Marriott Hotels, Aloft hotels, and Wynn Resorts in Las Vegas, etc.
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