How to Get Help Keeping Your Heat On

LCCAA and the State of Ohio have multiple programs to help you heat your home this winter. Each program has a slightly different set of requirements and procedures. Here’s what you need to know.

Emergencies only. Appointment required.

The Winter Crisis Program will help you if your primary heating source is disconnected, a disconnection notice has been received, or you have less than a 10-day supply of bulk fuel.

Appointments for Winter Crisis can only be made online. All appointments will be conducted over the phone.

If you receive a disconnect notice during the crisis period, make an appointment right away. If you make an appointment for at least 48 hours before your scheduled disconnection AND you enter your utility account number, the utility will put a hold on the disconnect while you are waiting for your appointment.

If you miss or reschedule your appointment, the hold is removed and you may lose service.

Winter Crisis will operate through March 31, 2025.

Apply online. No appointment needed.

HEAP (Home Energy Assistance Program) helps you pay to heat your home during the winter.

PIPP (Percentage of Income Payment Plan) reduces your utility bills to a percentage of your income.

For more details on all these programs, please visit our website.