Disconnect Notice? Make an Appointment

LCCAA’s Winter Crisis Program will help you if your primary heating source is disconnected, a disconnection notice has been received, or you have less than a 10-day supply of bulk fuel.

Appointments for Winter Crisis can only be made online and only for these emergency situations. Due to ongoing COVID-19 concerns, all appointments will be conducted over the phone.

If you receive a disconnect notice during the crisis period, make an appointment right away. If you make an appointment for at least 48 hours before your scheduled disconnection AND you enter your utility account number, the utility will put a hold on the disconnect while you are waiting for your appointment. If you miss or reschedule your appointment, the hold is removed and you may lose service.

Winter Crisis will operate through March 31, 2022.

If you are already disconnected, you can also receive help through the program along with the state’s Winter Reconnect Order which limits how much the utility can charge you to restore your service.

You do not need an appointment to apply for the annual HEAP (Home Energy Assistance Program) benefit or to reverify your income for PIPP (Percentage of Income Payment Plan).

Apply for these programs online at energyhelp.ohio. gov. Allow at least 8 weeks.

For more details on all these programs, please visit www.lccaa.net/programs/energyservices

Some regulated utility companies also offer Fuel Fund programs. Those usually begin in January. Watch our Facebook page, ClassTag and website for announcements.