HELPFUL TIPS FOR A SEWER BACKUP

Unfortunately, sewer backups happen. If your residence experiences a sewer backup, please call the City of Batavia first at 630-454-2000. If it is after regular business hours, call the non-emergency number of the Batavia Police Department, 630454-2500.

The backup issue might be in the city’s main line and you won’t need to hire a private plumber. If the problem is in your own service line, city staff can provide guidance in hiring a plumber. The city has emergency response personnel 24 hours a day.

Check your insurance policy to determine if you are covered for sanitary sewer back-up and/ or sump pump failure. Many homeowners' policies do not cover sewer back-ups or water damage unless you have purchased a special provision for this purpose.

Always call your homeowner’s insurance company to report any damage to your property or possessions. The City of Batavia's insurance company will make a determination if the City is responsible for damages caused by a sewer backup.