SEWER BACKUP

Unfortunately, sewer backups happen. If your residence experiences a sewer backup, please call the City of Batavia first at 630-454-2000. If it is after regular business hours, call the nonemergency number of the Batavia Police Department, 630-454-2500.

The backup issue might be in the city’s main line and you won’t need to hire a private plumber. If the problem is in your own service line, city staff can provide guidance in hiring a plumber. The city has emergency response personnel 24 hours a day.

Check your insurance policy to determine if you are covered for sanitary sewer back-up and/or sump pump failure. Many homeowners' policies do not cover sewer back-ups or water damage unless you have purchased a special provision for this purpose.

Always call your homeowner’s insurance company to report any damage to your property or possessions. The City of Batavia's insurance company will make a determination if the City is responsible for damages caused by a sewer backup.

Wipes Clog Pipes

Please place the following items in the trash, not the toilet

• Disinfecting wipes / baby wipes / personal wipes

• Paper towels

• Feminine hygiene products

• Plastic or latex Items

Wipes can snag on any imperfection in the sewer pipes, catch passing debris and create a ball that will plug the sewer line. They can also get drawn into wastewater treatment plants and lift station pumps, causing clogs and severe, expensive damages.