DOUGLAS CARPET ONE

Voted One of the Best Carpet & Flooring Stores in Kane County, Douglas Carpet One is a legacy of successful business and unmatched customer service.

“Douglas Carpet One started in Len & Marilyn Douglas’s basement in 1964,” says Sales Manager Belinda Demski.

“When Mike Douglas took over, he moved the business into brick and mortar. This past year we merged our two retail locations into one larger location on Randall Road in Batavia. Our commercial department remains [in] North Aurora.”

Excitingly, Douglas Carpet One’s Co-op has updated their sales method and display system. “Lots of new products just landed in our showroom to provide a more well-rounded selection for our customers,” says Demski. “Our sales team is having a lot of fun with it and the feedback has been very positive.”

As a business that has been around for decades, Douglas Carpet One has perfected customer service. “We always strive to be better than we were the day before,” says Demski. “To always provide the best customer service, materials & installation and to make the workplace a fun place to be, not only for our team, but also the customer. We enjoy what we do and provide to our community, and we hope that shows.”

Coming up in the next year, Douglas Carpet One will be celebrating 60 years in business and Jim Douglas, a cornerstone to their retail division, will retire at the end of this year. “Most customers who purchase from us will have interaction with him during their project - he will be greatly missed,” says Demski. “His replacement has been training with him for the past 9 months and is a great fit for these big shoes to fill.”

Douglas Carpet One is particularly proud their installers are employed by the company and not sub-contracted. “It makes a big difference in helping our customers achieve what they came into our showroom for,” says Demski. “Our sales team has over 100 years of experience among them.” Demski, herself, has been with the company for over 27 years.