Shell Centre Dialogue - Community Involvement Plan by Shell Centre Dialogue

Community Involvement Plan Published: February 3, 2012

Community Involvement Plan Background This document outlines the consultation and engagement approach for the Shell Centre site following the acquisition of the land for development by the Braeburn Estates - a joint venture made up of Canary Wharf Group plc and Qatari Diar. The paper serves as an overview of the consultation and engagement strategy in connection with pursuing full planning permission (including listed building consent and conservation area consent) for the redevelopment of The Shell Centre site on the South Bank for mixed use including offices, residential and retail. It details how the joint venture plans to ensure that comprehensive engagement with the local community takes place. It will show how people can get involved. It is not a timetable of activity, but instead an overview of the form the consultation will take. To carry out the consultation Braeburn Estates has appointed Soundings who are Community and Stakeholder Consultation Specialists. They will carry out an independent consultation process, which will ensure a constructive, thorough and comprehensive programme of engagement.

Soundings is a consultancy staffed by architects, urban designers, destination consultants, graphic designers and information architects who focus on the delivery of exemplary public and stakeholder consultation and engagement and feeding the outcomes of this directly into the masterplanning process and city regeneration strategies. Acting as an independent voice in the development process, Soundings creatively engage with communities to seed change, inform design and empower local groups committed to the long-term success of a place. Soundings create tailored processes working closely with architects, developers, agencies, local authorities and local people drawing on extensive experience gained during public consultations in well over half of London's boroughs including Kings Cross Central, the 2012 Olympic and Legacy Masterplans and Chelsea Barracks. Soundings will produce a comprehensive Statement of Community Involvement that will accompany the Planning Application documents when they are submitted to Lambeth Council. This will clearly set out what consultation has taken place, with whom and how and where this has impacted on the emerging masterplan. Shell Centre Dialogue is the process of engagement and consultation with all those who have an interest in the site. The process is fully described in this document.

CONTENTS CONSULTATION AND ENGAGEMENT .....................................................................5 STAGE 1 – ESTABLISHING ASPIRATIONS...........................................................5 STAGE 2 – DRAFT MASTERPLAN ........................................................................6 STAGE 3 – FINAL DESIGN.....................................................................................7 STAGE 4 – STATUTORY CONSULTATION ...........................................................8 STAGE 5 – POST APPLICATION OUTREACH ......................................................9 HOW WE WILL CONSULT .......................................................................................10 One-to-ones .......................................................................................................11 Consultation Tools .................................................................................................12 Pop-up tools .......................................................................................................12 Launch Event .....................................................................................................15 Follow-on exhibition at Shell Centre...................................................................15 Workshops and Exhibitions................................................................................15 Targeted Stakeholder and Community Liaison......................................................16 Statutory Consultees ..........................................................................................16 Hard to reach groups .........................................................................................16 Young people .....................................................................................................16 Creative Engagement.........................................................................................18 Officer Reference Group ....................................................................................18 Liaison Group .....................................................................................................18 Feeding back and maintaining an ongoing dialogue ..........................................19 Statement of Community Involvement ...................................................................19 COMMUNICATIONS PLAN ...................................................................................20 Key local consultees targeted by the process .......................................................22

CONSULTATION PRINCIPLES AND AIMS Guiding Principles: Open and Inclusive The team will conduct an open and inclusive engagement process, shaped with the communities we work with. This allows people to feed into and have ownership of the thinking process behind the proposed scheme.

Consultation objectives: Raising Awareness We will inform people about the project and make sure they understand how to get involved and register their interest Ensuring Full Participation The process of consultation and engagement will enable local people and their representatives to take full part in the process of informing, testing and developing the masterplan. Delivering Feedback Comprehensive reports will be issued compiling the findings gathered through the process of engagement and consultation culminating in a detailed Statement of Community Involvement.

Consultation strategies: A Thorough Understanding The consultation process will enable a thorough understanding of the neighbourhood and the aspirations, desires and concerns of local residents, communities, businesses, cultural, tourist and amenity groups to be gathered and properly considered. A Transparent Process We will pursue a transparent process that provides as much information as possible from the developer and the public to show how the masterplan has been developed and tested through local knowledge and in consideration of historical, technical, policy and commercial imperatives. Effective Participation We will structure and support constructive dialogue that will uncover and discuss aspects of the scheme including concerns or issues in a positive and inclusive manner. Effective Measurement of Responses We will measure qualitative and quantitative aspects of community and stakeholder responses and map and track how feedback helped shape the plans. We will also measure levels of support or concern for aspects of the masterplan as the project develops.

CONSULTATION AND ENGAGEMENT The consultation and engagement process is set out in five key stages, three pre-planning and two post-planning application submission: Stage 1 – Establishing Aspirations – reaching out to the community and stakeholders and listening to what they have to say; Stage 2 – Draft Masterplan – exploring the issues and needs of the community and involving people in visioning the future for the site and the surrounding area through creative dialogue; Stage 3 – Final Masterplan & Design Proposals– presenting and testing the designs with the community and stakeholders to help shape the final plan; Stage 4 - Statutory Consultation – supporting the statutory consultation being carried out by Lambeth Council through the use of staffed exhibitions, and; Stage 5 – Post-application Outreach – developing a communications plan to support the post-application outreach. Below follows detail of each of these stages.

STAGE 1 – ESTABLISHING ASPIRATIONS We will begin by scoping and finalising the consultation plan, communications strategy, and liaison protocols with LBL and the client team. A stakeholder mapping and auditing exercise will be carried out to ensure we understand the area and its specific issues. A bespoke consultation database will be set up to capture this and all other forms of feedback helping us to track all inputs to the masterplanning process. We will carry out one-to-one meetings with identified stakeholders and key groups to help us develop a Liaison Group, which is intended to have a long-term interest and involvement in the project and to play an active role as a sounding board for the emerging plans. At the end of Stage 1 there will be the formal Launch Workshop where we will exhibit and discuss initial consultation findings and key drivers for the masterplan. Below we have listed the different ways in which we will engage with the community and local stakeholders in Stage 1. STAGE 1 – Establishing Aspirations 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8

1:1s Pop-ups (general) Website Walk and Talks Liaison Group Public Exhibition 1 Public Exhibition 1 Public Exhibition at Shell Centre

One-to-one meetings with local key stakeholders Pop-up events to capture local opinion and aspirations (x 6) Website launch Walk & Talks with strategic groups (x 7) Inaugural Liaison Group meeting, at Shell Centre Launch Event Day 1 – exhibition Launch Event Day 2 Launch Exhibition continues, Shell Centre York Road lobby for 3 additional days the following week

STAGE 2 – DRAFT MASTERPLAN A public series of workshops and interactive exhibitions will be used to anchor the process and the workshop structure, its specific aims, attendees and roles will all be developed with the client and Lambeth Council. We will also work closely with the masterplanning team to ensure that all design information is clearly described and carefully drawn to enable lay people to understand and respond to the proposals. Soundings will continue to arrange, attend, chair and minute on-going meetings with the Liaison Group which will discuss the cultural, business, tourism and residential interests represented across the group. The key events at this stage will be contained within two 2-day events consisting of ʻinteractive exhibitionsʼ and creative workshops. The latter will cover meetings with key stakeholders, thematic sessions discussing elements of the masterplan and early evening pr late afternoon plenary sessions where members of the public can join in at the end of the day to hear what has been discussed and express their views. The associated drop-in exhibitions on the emerging masterplan will describe critical elements of the overall offer that may include but not be limited to ʻcommunity facilitiesʼ; ʻcultural assetsʼ; ʻbusiness, retail and tradingʼ; ʻsustainable developmentʼ; ʻtourismʼ; and ʻa thameside presenceʼ, to help structure the event. Bespoke feedback forms will be used to capture peopleʼs views in a clear manner while allowing plenty of room for individuals to express their views and thoughts in an open way. A special consultation session will be arranged at this stage for key stakeholders and/or political figures if required. It should be noted that the London Mayoral ʻpurdahʼ falls within this stage extending from 18 March to 3 May. The Community Involvement Plan has taken account of this. Early in Stage 2 ʻNewsletter 1ʼ will be issued describing the emerging design ideas with reference to Stage 1 consultation findings on general aspirations. The project website will also be updated to give access to Newsletter 1 and the Stage 2 interim consultation report. Further support will be offered through the on-going freephone, business hours helpline.

STAGE 2 – Draft Masterplan - Programme 2.1 2.2

Newsletter 1 Liaison Group

Newsletter issued – Introduction, outline findings and principles Liaison Group 2 - Discuss Initial Findings and Emerging Masterplan

2.3

Key stakeholder 1:1 meetings Public Exhibition 2 Public Exhibition 2 Public Exhibition @Shell Centre 2 Website (draft masterplan & evolution) Liaison Group Public Exhibition 3 Public Exhibition 3 Public Exhibition @Shell Centre 3 Newsletter 2

Ad hoc meetings as required to build up a highly informed understanding of the area and its key local players Public Exhibition & Workshops Day 1 – Emerging Masterplan Public Exhibition & Workshops Day 2 – Emerging Masterplan Exhibition continues, Shell Centre York Road lobby (for two weeks - TBC) Draft Masterplan Evolution – website updated with exhibition material Liaison Group 3 – Review and discuss emerging masterplan Public Exhibition & Workshops Day 1 – Draft Masterplan/ Design Public Exhibition & Workshops Day 2 – Draft Masterplan/ Design Exhibition continues, Shell Centre York Road lobby (for two weeks - TBC) Newsletter issued – update following public exhibitions

2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12

STAGE 3 – FINAL MASTERPLAN & DESIGN PROPOSALS Stage 3 echoes elements of Stage 2, thus we will once again exhibit the stage 2 exhibition material within the Shell Centre and carry on Liaison Group meetings. A public series of ʻfeedback sessionsʼ and interactive exhibitions will be used to anchor the process using agreed feedback session structures, aims, attendees and roles. The key events at this stage will be contained within the 2-day feedback sessions, where the masterplanning team describe the final designs and critical elements of architecture, followed by a chaired exchange with the public. This will be supported by a parallel drop-in exhibition, where the public can, once again, discuss the emerging scheme with the developer and members of the masterplanning team. Early in Stage 3 ʻNewsletter 3ʼ will be issued describing the draft masterplan and how it has been shaped. The project website or blog will also be updated to give access to Newsletters and the Statement of Community Involvement (SCI) - which will be prepared at the end of this stage. ʻNewsletter 4ʼ will alert local community members and stakeholders to the production of the draft SCI. Further support will be offered through the on-going freephone, business hours helpline.

STAGE 3 – Final Masterplan/ Design - Programme 3.1 3.2 3.3

Liaison Group Newsletter 3 Website (final design)

3.4 3.5 3.6 3.7 3.8 3.9 3.10

Report Liaison Group Public Exhibition 4 Public Exhibition 4 Liaison Group Report Newsletter 4

Liaison Group 4 – Outcomes of consultation workshops Newsletter issued – Draft masterplan underway Final masterplan – website updated with final masterplan exhibition material Interim consultation and engagement report – issued Liaison Group 5 – Review and Discuss Final Masterplan & Design Public Exhibition Day 1 – Detailed Planning Application Public Exhibition Day 2 – Detailed Planning Application Liaison Group 6 – Outcomes of Consultation Workshops and SCI Draft Statement of Community Involvement – issued Newsletter issued – Statement of Community Involvement announced

STAGE 4 – STATUTORY CONSULTATION Assistance will be given to Lambeth Council in support of its Statutory Consultation Process to help maintain engagement through ensuring that the Planning Application documents are clearly described and logically filed. The key event during this stage is a 3-6-week ʻdrop inʼ exhibition staged in association with the Statutory Consultation being carried out by Lambeth. This will be held in the Shell Centre. In addition, ʻcultural partnersʼ may be prepared to stage off-shoot exhibitions. We propose that an arms-length ʻplanning websiteʼ is constructed, that collates and manages the interface with all planning application documents, ensuring that they are understood and readily accessible. Feedback forms will be agreed with Lambeth, for comments on the planning application to be submitted directly to the council. A Guide to the Planning Application will be prepared that clearly and simply describes the scheme. In addition, Soundings could join the Planning Committee on the site visit to ensure they are thoroughly briefed on the community feedback received throughout the process.

STAGE 4 – Statutory Consultation - Programme 4.1

Liaison Group

4.2 4.3

Newsletter 5 Website (planning application) Statutory Public Exhibition (5)

4.4

Liaison Group 7 – Briefing on Statutory Consultation and Lodging Feedback Newsletter issued – Planning Application Planning application – website updated Statutory Consultation, facilitated exhibition

STAGE 5 – POST APPLICATION OUTREACH To maintain a well informed public, two further newsletters would be issued during this stage, the first (Newsletter 6) providing a ʻplanning updateʼ and the second (Newsletter 7), providing information on the grant of ʻplanning permissionʼ, when it is achieved. The project website would be updated to carry the Statutory Consultation report, the Planning Committee minutes and newsletters 6 and 7.

STAGE 5 – Post-application Public Outreach - Programme 5.1

Liaison Group

5.2 5.3 5.4

Newsletter 6 Website (update on planning) Liaison Group

5.5

Liaison Group

5.6

Newsletter 7

13 Mar – Liaison Group 8 – Update from Masterplanning team and developers Newsletter issued – Update on planning (optional) Update on planning – website updated 12 Jun – Liaison Group 9 – Update from Masterplanning team and developers 11 Sep – Liaison Group 10 - Update from Masterplanning team and developers Newsletter issued – Planning Permission (optional)

HOW WE WILL CONSULT To ensure we reach all sections of the local community we are proposing to run a series of consultation events and a range of activities throughout the lifecycle of the project. Below is an overview of the consultation tools we will use at each stage of the consultation process.

CONSULTATION BOUNDARY The consultation boundary matches the area adopted by the South Bank Forum for its communications. This covers all of the Bishops ward in Lambeth, and stretches up north to Blackfrirs Bridge Road in Southwark. The distribution system is co-ordinated by Jean Chandler from the Association of Waterloo Groups, based at the Waterloo Action Centre. This employs local people, familiair with the neighbourhood and its organisations, to carry out the mail drop. An initial introductory letter along with a flyer drawing attention to the Launch Workshops of 1 and 2 February has already been sent to the 7,500 addressees in the consultation boundary area.

CONSULTATION EVENTS During the initial phase of a project, we will hold initiate ʻpop-upʼ events, in order to capture an overview of the main issues a wide catchment has about the proposed development site and surrounding area. We intend to run general pop-ups around the Shell Centre area, and on the Shell Centre podium itself. Pop-up events are of two kinds. The first are events staged in ʻstreet marqueesʼ in an impromptu fashion at a number of locations across the site and wider area. The second target existing events to which we arrange invites and at which we seek to have a stall or similar, from which to launch the informal consultation. In both cases we are using canvass card questionnaires and ʻideaʼ and ʻassetʼ maps to identify spatial and cultural issues of relevance to the masterplanning team. In many instances we mix and combine pop-up and walk & talk events, helping to engage and cross fertilise ʻformalʼ and ʻinformalʼ discussions and to understand differing demands and patterns of use. One-to-ones Concurrently, we will schedule in a series of one-to-ones meetings with key stakeholders to discover and discuss issues specific to the stakeholder, and to develop and get buy-in to the consultation plan through defining how best to engage their group and any other representatives in the area.

Walk and Talks

Walk & Talk event - 2009

We will stage a number of targeted meetings and walk-abouts with key representatives from our four target groups: Residents, Businesses, Cultural organisations, Tourism operators What is a Walk and Talk? The purpose of a Walk and Talk is to help us to understand issues about the area surrounding the site from a local person始s point of view. We meet and discuss our route, then walk for around one to two hours before reconvening and discussing our findings. Following the four Walk and Talks, we will assemble the information gathered and show this back to participants. Issues and ideas about what makes up the local identity of the place and what changes could be made are discussed in relation to Shell Centre site. What happens at a Walk and Talk? 1. Introduction and quick chat Community members are invited to join us at the designated meeting point to discuss initial issues regarding the site and agree the walk route. 2. Walk and Talk Each participant is given a worksheet, a clipboard and map to note key places of interest, local stories, and other items of interest marking these on the map. 3. Reconvene and discuss findings The group reconvenes at a designated meeting point to discuss emerging topics of relevance to the masterplanning team. 4. Feedback Session

All participants and any other residents interested in attending come to this session to see the information collected from all walk and talk sessions.

Consultation Tools To capture feedback we will use a number of tools. These range from a Canvass Card (a creative form of questionnaire), to mapping people始s routes and taking comments in the form of a post-it note, to highly structured workshop sessions and focus group meetings. The different tools are described below.

Pop-up tools The tools below are regularly used at pop-up events, as they are engaging and quick to do, and grab the attention of a passer-by at an event.

Canvass Cards Canvass Cards are pre-printed cards asking individual respondent始s views about and aspirations for the area. Questions are designed to be engaging and relatively quick to answer so that Canvass Cards are suitable for gathering from passers-by on the street as well as at more formal consultation events. They usually contain several questions, both about personal experiences of the area, and more general issues and concerns in the area. There is a section where respondents are asked to fill in their personal details in a Data Protection Act compliant manner. Route map Participants are asked to draw their routine journeys in and around the site on a large map and to describe the reasons for their journey. They are also invited to indicate any positive or negative aspects of place, which determine their chosen route, as well as hotspots, no-go areas and places of personal significance.

Big Ideas Map The Big Ideas map is a user-friendly device, normally a large-scale print out of an aerial view onto which people can mark their comments using post-it notes. This creates a form of open dialogue without pre determined questions – where people can point out what they like about the area, what they donʼt like, points of interest, hot spots and assets.

Project Hub We find with public consultation on any project that a physical space in which groups can meet and discuss the development of the designs adds value to the process as a whole. We have agreed with Shell that a permanent location in a publicly accessible space in the Shell Centre complex will be sources for this purpose – namely the lobby entrance on York Road.

Launch Event Toward the end of Stage 1 we will formally launch the project. This will be held over two days, a Thursday and a Saturday. The event is scheduled to conclude and feed back on initial consultation findings and to discuss and debate the emerging masterplanning principles for the site. The launch event is a public exhibition and will be held in an open, DDA accessible and welcoming venue, which can accommodate from 80 â&#x20AC;&#x201C; 200 people, flowing in and out of the venue over time. We will seek an appropriate figurehead or figureheads to mark the formal launch with a speech. Opening hours will be such that lunchtime drop-ins will be accommodated, as will those coming after work. The exhibition runs over a Thursday and a Saturday as we have found that these days are by far the best for capturing local people in times that suit them. A specific briefing session will be held for key stakeholders and political figures.

Follow-on exhibition at Shell Centre After the Launch event, all material will be taken to the Shell Centre to allow anyone who was unable to attend to come along and give feedback on the ideas emerging for the scheme in this early stage. Feedback sheets will be available to collect comments and ideas in order to move plans forward.

Workshops and Exhibitions At key stages of the design process, Public Workshops and Exhibitions will take place. These will inform the design as it develops, allowing the masterplanning team to test elements of the scheme and to ensure that the community is aware of and feeding into the design process. Workshops are often structured around key themes for discussion, or areas of design that are open to debate or discussion. A comprehensive workshop plan will be created in collaboration with the client, the local authority and the masterplanners and will be tested with key stakeholders in the liaison group meetings. Once again, all material shown will be sent to an extended exhibition at the Shell Centre for those who were not able to attend the sessions.

Targeted Stakeholder and Community Liaison Alongside the more general ʻcatch allʼ consultation events (pop-ups), we will stage regular meetings with key stakeholders, informing them of our process and updating them on our findings as the project develops. Records of these meeting will, with the participantʼs permission, be published in the final Statement of Community Involvement.

Statutory Consultees We will keep statutory consultees informed of the process. All statutory consultees are welcome to the open events, and depending upon their remit, some will make up part of the Liaison Group.

Hard to reach groups From speaking with various stakeholders we understand that there is a physical and psychological divide between those who live north, and those south of the train station. Those living south of the station feel no true connection with the activities on offer, and feel that it is ʻnot for themʼ. Equally, the fringes east of the station and south of Stamford Street merit a more considered approach to ensure engagement, as well as penetrating some of the hard-to-reach groups. These are distinct neighbourhoods, and will therefore be better informed through targeted, specific engagement. We are in conversation with key local stakeholder groups to understand how best to carry this out, and will add it into our programme as the project progresses.

Young people Soundings has vast experience of working with young people in the context of regeneration. We always aim to engage with young people in a fun, creative and capacity-building manner And encourage understanding between young people and other sections of the local and wider community. We may include aspects of emerging consultation as themes to tackle, for example: • History & Heritage • Arts & Leisure • Access & Disability • Community Cohesion (harder-to-reach groups, ageing population, new communities) Activities An example of some activities we have carried out follows overleaf.

Vox Pops Series of Vox Pops with key community group representatives, to be put on You Tube The participants would be trained in interview techniques by Soundings, and would then set up meetings and interview people in pairs.

Deptford Family Fun Day Vox Pops, January 2009

Urban Safari Visits to a selection of public spaces. The young people are instructed in observation, understanding the space from a design perspective.

Discover trip, Stratford Spaces, 2008

The accompanying design team will also assess how the young people interact with their surroundings: • • •

What do you like about it? What do you dislike? How would you change it?

We work with young people ranging in age and background and find that their input and perspective can greatly enrich a project.

Creative Engagement Alongside the core programme of stakeholder and community engagement we will seek to find alliances and opportunities to allow for creative engagement. The South Bank is renowned for interactive, participatory events – from theatrical displays outside the NFT, to the book stalls of the BFI, the street performance outside Jubilee Gardens and the rolling outdoor markets and pop-up shops outside the Royal Festival Hall. In this Olympic year showcasing Britainʼs multinational creativity, culture and sport, we are excited about the prospect of partnering events and activities, in order to feed into the consultation and engagement process. Please see the attached programme diagram, which highlights some of these dates.

Officer Reference Group A reference group made up of Council officers will meet and review the consultation and engagement process as it progresses. We have scheduled in four such meetings, through to August of 2012.

Liaison Group A Liaison Group will act as a sounding board for the developer and design team as the masterplan and detailed design and delivery phases progress. The Liaison Group is made up of key representatives from the local area. Attendees will include cultural institutions, tenants and resident associations, tourism operators, businesses, action groups and community groups. We would expect the group to number 30-40 representatives, and to meet on a monthly basis. Below is an outline of the role and membership of the group. All parties would discuss this. Role of the Liaison Group -

To act as a sounding board for the masterplanning and design process To capture Liaison Group membersʼ interests & concerns and TRA agendas & plans To provide a forum to discuss and exchange a range of objectives, to resolve conflicts where possible and to flag up issues of interest to the masterplan To communicate and distribute information to members of the Liaison Group for forward circulation, and to collate feedback from time to time. To hold regular meetings (monthly to begin with) attended by Ward Councillors and, from time to time, by officers, consultants and representatives of the developer “JV” as appropriate

To partake in Theme Groups with the design/technical team where more detailed discussion can occur around agreed areas of interest and provide feedback at public exhibitions and workshops In the longer term to help to shape construction protocols, acceptable working practices and bench marks for cleanliness and maintenance

Membership Membership will be of local ward councillors, elected officials, community and voluntary sector organisations, amenity groups, business networks and representatives, the principal representatives of the SBC, representatives of tourism operators and spokespersons from established umbrella group such as Waterloo Community Development Group (WCDG) and the South Bank Employers Group (SBEG). We are ideally looking for one representative with a nominated deputy or stand-in to cover meetings the principal representative is unable to attend. Note: Though we hope representatives of WCDG and SBEG will join our Liaison Group we would still plan to engage one-to-one with their groups, on their terms, for a number of meetings.

Feeding back and maintaining an ongoing dialogue At key stages of the project we will issue reports on our findings to date. Material is collated into easily digestible and plain English documents, which often form the basis of an update Newsletter to be circulated to the wider community. All information collated and analysed is then shared on the project website and made available for download.

Statement of Community Involvement This critical document is submitted alongside the planning application and evidences all interactions with community members throughout the process of consultation and engagement on the scheme. It traces how designs have responded to issues raised through the consultation process, and maps how over time agendas have changed or been superceded, or new issues have arisen.

COMMUNICATIONS PLAN Different forms of media will be used in order to keep people updated as to the progress of the consultation and engagement for the Shell Centre as it evolves. The following methods will be used: Newsletters; Website; Twitter; telephone helpdesk; letters and email correspondence. Newsletters Newsletters are issued at key stages of the project, to keep people informed of the process. We would imagine seven such newsletters, covering the broadly following topics: • • • • •

Introduction, outline findings and principles Draft masterplan underway Submissions of the Planning Application Update on Planning Application Process Planning Permission

Website We intend to launch a website by 1 February 2012, and will install a homepage in the interim, in order for people to be able to contact us after or during pop-up events. This website will follow a basic structure, as outlined below. 1. Home (Introduction) 2. Project Team (The Team) 3. Masterplan and Design (brief, context, history of the area, Belvedere planning consent, Elizabeth House, Jubilee Gardens etc.) 4. Consultation Process (Overview/ Canvass Card/ Gallery) 5. Documents 6. FAQs 7. Contact us Twitter This social networking platform will be used to advertise pop-up events and walk & talks, and also to monitor community response at events and workshops. We will liaise with our colleagues Bell Pottinger (media relations) and Bellenden (Political Communications Consultants) to ensure that messaging is coordinated and well planned. See @shellcentrechat Telephone helpdesk A dedicated 0800 number will be created for the project, manned by Soundings staff. The line will be open during office hours only. Letters and email correspondence Letters will be issued as and when required, to advertise events, invite key stakeholders to the Liaison Group, and to follow up on individual queries. Email will be used in this fashion

also. Where possible Soundings will attempt to use solely Email, as part of our environmental policy.

Key Local Consultees Targeted by the Process The following list is not intended to be exhaustive or conclusive but indicates the groups that we intend to engage with through the process. We hope that key groups, highlighted in the coloured fields, will be represented directly or indirectly on our Liaison Group and that all groups will take a full and active part in the programmed workshops:

Organization Association of Waterloo Groups Waterloo Action Centre Waterloo Community Coalition (WaCoCo) Briant Estate TRA Tanswell Estate RA Pearman's Street Housing Coop Octavia Hill Residents Association Windmill House TRA Waterloo Community Regeneration Trust Bankside Open Spaces Trust British Film Institute BRBR Coin Street Community Builders Coin Street Secondary Housing Cooperative Coin Street Neighbourhood Nursery Coin Street Centre Trust Gabriels Wharf Redwood Housing Copperative Iroko Housing Cooperative Palm Housing Cooperative Mulberry housing Cooperative Oxo Tower Wharf China Walk TRA Colombo Street Community and Sports Centre (Southwark) The Cooperative Development Society New Cut Housing Coop Edward Henry Housing Coop Aquinas Street Housing Coop County Hall Hotel County Hall Owners and Residents Association (CHORA) County Hall Apartments Cross River Partnership Elizabeth House

Guy's & St. Thomas' NHS Foundation Trust Johanna Primary School Kings College London Duck Tours London Nautical School Merlin Entertainments Group London Eye Sealife Aquarium Munro House TRA National Theatre Network Rail Oasis Centre Peabody Trust York House Hugh Astor Court (Southwark) Blackfriars Estate (Southwark) Webber Row (Southwark) Baron's Place (Southwark) Ipsden Buildings Stamford Street Park Plaza Hotel Parish Church of St. John the Evangelist Premier Inn Rambert Dance Company Roupell Street SE1 United Shell UK South Bank Centre South Bank Employers' Group (SBEG) Jubilee Gardens Steering Group South Bank Partnership South Bank Forum Transport for London Waterloo Community Development Group (WCDG) Friends of Archbishop's Park Friends of Jubilee Gardens Waterloo Implementation Group Waterloo Quarter Business Alliance Waterloo Quarter BID Lower Marsh Steering Group/Market Waterloo Station Wellington House

Whitehouse Apartments The Young Vic/The Old Vic York House SECONDARY STAKEHOLDERS London Film Museum London Television Centre Morley College Dali Universe Florence Nightingale Museum The Evelina Hospital School Walcot Foundation Waterloo Time Bank Stonewall Bishop's Ward Safer Neighbourhood Team Great Lakes African Women's Network Waterloo Library Living Space Centre for Literacy in Primary Education Fairbridge Christ Church and Upton Chapel St. George's Cathedral Colombo Street Community and Sports Centre Christ Church Southwark Bishop's Ward Labour Party London South Bank University Cross River Partnership Bishop's Ward Liberal Democrats

KEY Primary Organisation Affiliate/member of Primary Organisation Secondary Organisation

SECONDARY STAKEHOLDERS London Film Museum London Television Centre Morley College Dali Universe Florence Nightingale Museum The Evelina Hospital School Walcot Foundation Waterloo Time Bank Stonewall Bishop's Ward Safer Neighbourhood Team Great Lakes African Women's Network Waterloo Library Living Space Centre for Literacy in Primary Education Fairbridge Christ Church and Upton Chapel St. George's Cathedral Colombo Street Community and Sports Centre Christ Church Southwark Bishop's Ward Labour Party London South Bank University Cross River Partnership Bishop's Ward Liberal Democrats

KEY Primary Organisation Affiliate/member of Primary Organisation Secondary Organisation