BOX OFFICE INFORMATION

How To Order

Note: Convenience fees apply for online and phone orders.

In Person

Visit the Shenandoah Conservatory Box Office located in the Ohrstrom-Bryant Theatre lobby: 620 Millwood Avenue, Winchester, VA 22601.

Box Office Hours

Regular Hours: Mon–Fri 12PM–5PM

Summer Hours (Memorial Day–early August): Tue–Sat 12PM–5PM

The Box Office is also open two hours prior to all performances at the specified venue.

Late Seating Policy

Shenandoah Conservatory strives to promptly begin performances at the scheduled time. We recommend arriving approximately 30 minutes prior to the start of the performance to allow ample time to park, claim tickets and find seats.

Out of respect to the audience and artists, patrons who arrive late to a performance will be asked by an usher to wait until an appropriate break in the performance to take their seats. Some performances may not have a break in which a “no late seating” policy will be in effect.

Due to the intimate nature of the venues, there is no late seating permitted for performances in Glaize Studio Theatre and Shingleton Dance Space.

Inclement Weather Policy

Shenandoah Conservatory performances and special events will only be canceled for inclement weather in extreme cases. Please note that Shenandoah Conservatory performances do not always follow the same closing procedures as Shenandoah University. Inclement weather announcements are communicated via conservatoryperforms.org, email, Facebook, Twitter and Instagram.

Accessibility

All facilities are handicap accessible. Ohrstrom-Bryant Theatre is equipped with Listen EVERYWHERE technology for hearing assistance. Accommodations for disabilities may be arranged by contacting the Box Office at least three days prior to the performance.

Discounts

Discounts are available for civil servants (including military, teachers, first responders and healthcare workers), senior citizens (ages 62 and up), students, groups and Shenandoah University faculty and staff for most performances. Please see the Box Office for specific details.

Online

Check out conservatoryperforms.org for more information and to purchase tickets.

PHONE

(540) 665-4569

Credit card (Visa, MasterCard, Discover or American Express) and gift card orders only.

TICKET EXCHANGES/REFUNDS

Exchanges may be made up to 24 hours before the date of the performance during normal business hours. Tickets must be exchanged for performances within the same season and are based on availability. An additional fee of $4 per ticket is levied on exchanges of all single tickets. Subscribers may exchange at no additional cost. Patrons who exchange for performances at a higher rate or originally purchased tickets with a promo code are responsible for the difference in price. Once exchanges are complete, patrons should discard voided ticket(s). All sales are final; no refunds.

Groups

Group reservations and discounts can be secured for parties of 10 or more. Reservations may be modified up to two weeks prior to the date of the scheduled performance. Call or visit the Box Office for more details.

Children

Parents are the best judges of what is most appropriate for their children. However, due to the length of performances, we recommend that children attending an event be at least five years old. All patrons, regardless of age, must have a ticket.

Out of respect for the artists and audience members, we encourage parents with children to sit where they can easily exit the venue in case their child becomes disruptive. As a courtesy to others, parents or guardians may be asked to remove children creating a disturbance during performances. Ushers are available at the venue to assist with seating and any other needs.

Parking

Parking is always free for Shenandoah Conservatory performances. Parking lots are adjacent to each venue.

Stay Connected

There’s always something happening at Shenandoah Conservatory! Visit conservatoryperforms.org for the most accurate and up-todate information, and to sign up for our emails with information about upcoming performances and special offers. Follow us on Facebook, Twitter and Instagram for pictures, videos and more. Help us keep our records up-to-date by letting us know if your contact information changes.

PROGRAMS, ARTISTS, DATES AND VENUES ARE SUBJECT TO CHANGE.

2022/23 SEASON SUPPORT

Joanna MacGregor and Sweet Charity are sponsored by Crescent Cities Charities, providing educational assistance to promising students with financial need, and supporting charities and community organizations. Learn more at cccharities.org.

1460 UNIVERSITY DRIVE, WINCHESTER, VA 22601