Client Management Software: Revolutionizing the Way You Manage Clients’ Requests Are you an IT service provider? Does handling client support request and tracking your time spent seem hard to manage? Are you looking for a solution to streamline both customer support and time tracking? If your answer is ‘yes’, you should consider about client support solutions. A customer support solution is primarily a cloud-hosted application designed to assist IT businesses in keeping a check on clients’ requests and invoicing time to ensure streamlined professional services. Client management software supports organizations in tracking projects, sending out invoices, responding to customer issues in real-time. Whether you provide a hard-core IT services or run a web design or software Development Company, a cloud-based client management system is going to revolutionize the way you manage your valued clients’ queries related to IT support and billing processes. Integrated with advanced features, client management system lets you support your customers in an efficient manner. The software suite allows customer-support and support desk agents to receive, process, and respond to service requests in the most efficient manner. Along with this, it comes with high-end ticket-management platform to centralize customer conversations. It enables you to increase productivity by automating business rules through triggers and automations. Further, you can create preset responses to questions generally asked. In this manner, you become capable of resolving your customer’s issues in no time. It streamlines several communication channels—web, email, phone or any social networking site—existing between you and your customers.
Some of the features that a cloud-hosted customer support solution comes with include: • Excellent ticket system that lets customers track their open issues • Facility for updating ticket assignment, automating priority, adding approval requirements, running multi-stage tasks and modifying ticket fields. • Ability to prioritize inquiries and route requests • Flexible reporting, tracking and problem resolution capability • Web-based interface • Excellent integration with your existing network environment • Seamless quality technical support from live representatives When considering all the major benefits of a help desk, it is must-have software for a company—be it a big or small—doing business online. The main motive of such software is to support companies in providing the best possible services to their customers while ensuring their complete satisfaction. There are many customer management systems available to download. These systems are designed keeping in mind requirements of IT companies across the world. So, what are you waiting for? Download a customer support system right away to streamline all difficulties related to the client handling. For more information regarding customer management system and Client management software and visit our website http://www.sherpadesk.com/